customer improvement selling katarina coppe

Technical experts are key to driving business growth and customer improvement ideas – but their commercial value is under-utilised.Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of technical experts who are not currently employed in sales roles. It offers insights from behavioural science, commercial best practices and new international research that will help technical experts and business leaders to:Understand the drivers and optimise the impact of commercial potential in technical expertsDetermine how technical experts can create customer improvement opportunities and contribute to sustainable growthImplement a practical framework that helps technical experts to increase their commercial impactOpen up leadership and HR silos to share best practices on customer improvement selling

Objev podobné jako Customer Improvement Selling - Katarina Coppe

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

Quality improvement (QI) is embedded in the fabric of successful healthcare organisations across the world, with healthcare professionals increasingly expected to develop and lead improvement as a core part of their clinical responsibilities. As a result, QI is rapidly becoming a feature of the education and training programmes of all healthcare professionals. Written and edited by some of the leading clinicians and managers in the field, ABC of Quality Improvement is designed for clinicians new to the discipline, as well as experienced leaders of change and improvement. Providing comprehensive coverage and clear, succinct descriptions of the major tools, techniques and approaches, this new addition to the ABC series demystifies quality improvement and develops a broader understanding of what constitutes quality in healthcare. With practical examples of improvement interventions and the common pitfalls that can befall them, this book will support and enable readers to manage change projects within their own organisations. Relevant to doctors, dentists, nurses, health service managers and support staff, medical students and doctors in training, their tutors and trainers, and other healthcare professionals at various levels, ABC of Quality Improvement will give readers the confidence to embark on their own improvement projects, whoever, and wherever they may ... Unknown localization key: "more"

Objev podobné jako ABC of Quality Improvement in Healthcare

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

"Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata. Mike Rother explains why typical companies fail to understand the core of lean and make limited progress—and what it takes to make it a real part of your culture."—Jeffrey K. Liker, bestselling author of The Toyota Way"[Toyota Kata is] one of the stepping stones that will usher in a new era of management thinking."—The Systems Thinker"How any organization in any industry can progress from old-fashioned management by results to a strikingly different and better way."—James P. Womack, Chairman and Founder, Lean Enterprise Institute"Practicing the improvement kata is perhaps the best way we''ve found so far for actualizing PDCA in an organization."—John Shook, Chairman and CEO, Lean Enterprise InstituteThis game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker''s management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower.Drawing on six years of research into Toyota''s employee-management routines, Toyota Kata examines and elucidates, for the first time, the company''s organizational routines--called kata--that power its success with continuous improvement and adaptation. The ... Unknown localization key: "more"

Objev podobné jako Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results - Mike Rother

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Mama named Luna after the moon.She always said the moon had a special way of bringing people together.And from the moment Luna was born, she did too…Luna’s mixed heritage family are different in lots of ways, but they share something very special in common - their love for Luna shines big and round and bright, just like the moon!When Luna starts school, she is super excited to make friends and present her beloved Moon Rabbit at Show and Tell. But, faced with difficult questions about her family, she begins to lose confidence and her own full moon heart fades away.As the Moon Festival approaches, both sides of Luna''s family come together to celebrate. Join Luna as she uncovers the story of who she is and discovers how to shine bright again with the feeling of belonging.A Love as Full as The Moon is a heartwarming picture book debut from author Lucy Tandon Copp and illustrator Sienna Youngsun Kim.

Objev podobné jako A Love as Full as the Moon - Lucy Tandon Copp

Too much change, not enough improvement  Planned changes often fail because those designing them underestimate the complexity of implementation.  Reduce Change to Increase Improvement provides a practical structure for helping system and school leaders increase improvement while reducing ineffective change and innovation. By drilling down to the beliefs and values that inform the actual practice of change leaders, Robinson identifies the mindset, processes, and actual behaviors that contribute to successful reform efforts and, importantly, provide school leaders with concrete tools that enable them to be more effective.  The structures described in the book are illustrated by numerous examples, cases, and conversation extracts and center on four phases of engagement: Agreeing about the problem to be solved Revealing the beliefs that sustain the current practices Evaluating the relative merit of the existing practices and proposed theory Implementing and monitoring the new theory of action "Finally, a serious, evidence-proven book about educational change that takes a different tact – beginning with the impact on the learner. Reduce Change to Increase Improvement is a treasure-trove of concrete information for educational leaders. Robinson, always cautious about "change for change sake", brilliantly delineates each step of the way for leaders using authentically-documented ... Unknown localization key: "more"

Objev podobné jako Reduce Change to Increase Improvement - Viviane M J Robinson

As a student and newly registered nurse, you will need to work with others to lead, improve and sustain high quality care. This book will equip you with the skills and knowledge to do just that. From the principles and theory behind quality improvement to the practical skills and tools needed to enable it, the book develops your ability to engage in continuous quality improvement in different settings throughout your career. Key features ·    Mapped to the 2018 NMC Standards of Proficiency ·    Case studies illustrate the principles of quality improvement in real examples from practice ·    Walks you step by step through each aspect of a quality improvement project, from identifying a need to implementation and evaluation ·    Personal and professional development is discussed throughout, empowering you to engage in quality improvement from the very start of your career Â

Objev podobné jako Quality Improvement in Nursing

This book introduces quality improvement for anyone studying or working in healthcare. Written in clear, straightforward language, it explores quality improvement from multiple perspectives and outlines a range models and toolkits you can use in practice. Encouraging you to reflect on your role as an improver, the book equips you with the knowledge and skills you need to work through each stage of the improvement process – from troubleshooting an issue, to working with others to make an improvement, through to its evaluation. Key features: -         Case studies and activities help you to apply theory and methodology to your everyday role. -         A comprehensive glossary introduces quality improvement terminology and concepts. -         A logical four-part structure moves from the basics up, building your knowledge and understanding as you go.

Objev podobné jako Quality Improvement in Healthcare - A. Niroshan Siriwardena, Maria Kordowicz

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

Origins Clear Improvement® Blackhead Clearing Mask-To-Scrub, 75 ml, Pleťové masky pro ženy, Rozlučte se s problémovou pletí Řekněte sbohem nedokonalostem pleti! Maska na čištění pórů proti černým tečkám Origins Clear Improvement® Blackhead Clearing Mask-To-Scrub kombinuje účinek kyseliny salicylové a přírodních exfoliantů, aby pleť vyhladila. Díky inovativní kombinaci přírodních složek je vhodná pro všechny typy pleti včetně mastné a suché. Vlastnosti: redukuje černé tečky a zabraňuje jejich vzniku exfoliuje pleť a zlepšuje její texturu čistí póry od nečistot a přebytečného mazu reguluje mastnotu a předchází vzniku nedokonalostí pleti zanechává pleť jemnou a hydratovanou bez pocitu suchosti Složení: kyselina salicylová – exfoliuje a redukuje černé tečky bambusové uhlí – čistí póry a odstraňuje nečistoty jíly s minerálním působením – absorbují přebytečný maz zinek PCA – reguluje tvorbu mazu konjakový kořen – vyhlazuje a čistí póry minerální silica – zjemňuje a zlepšuje texturu pleti neobsahuje minerální oleje vhodné pro vegany Jak aplikovat: Naneste dostatečné množství masky Origins Clear Improvement® Blackhead Clearing Mask-To-Scrub na čistou pleť. Rovnoměrně rozetřete na problematické oblasti nebo celou T-zónu. Nechte působit 10 minut, dokud maska nezaschne. Navlhčete konečky prstů a jemně masírujte pleť krouživými pohyby, abyste podpořili exfoliaci. Důkladně opláchněte a osušte. Notino tip: Na čistou pleť naneste hydratační ... Unknown localization key: "more"

Objev podobné jako Origins Clear Improvement® Blackhead Clearing Mask-To-Scrub maska na čištění pórů proti černým tečkám 75 ml

Pleťová voda k čištění či dočištění oblastí obličeje, krku a hrudníku, ideální pro typ pleti: mastná, normální a smíšená Hloubkově čisticí pěnový gel na obličej ORIGINS Clear Improvement Charcoal Cleanser zbavuje pleť mastnoty, nečistot a make-upu. Propracovaná receptura s detoxikačním a čisticím bambusovým uhlím a 1% kyselinou salicylovou, která uvolňuje a čistí póry, zajistí vaší pleti čistotu, sníží lesk a viditelnost pórů. To vše bez pocitů napětí a vysušování pokožky. Čisticí pěnový gel ORIGINS Clear Improvement Charcoal Cleanser neobsahuje parabeny, ftaláty, laurylsulfát sodný, glykol, minerální olej, DEA, vazelínu, parafín, polyethylen ani formaldehyd. Klíčové vlastnosti čisticího gelu ORIGINS Clear Improvement Charcoal CleanserJemně zbavuje pleť obličeje mastnoty, nečistot a make-upuORIGINS Clear Improvement Charcoal Cleanser je hloubkově čisticím pěnovým gelemReceptura s detoxikačním a čisticím...

Objev podobné jako ORIGINS Clear Improvement Charcoal Cleanser 150 ml (717334249554)

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

Objev podobné jako The Ultimate Customer Experience - Scott McKain

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive ... Unknown localization key: "more"

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Objev podobné jako Customer Success Essentials - Kellie Lucas

Often, "Customer First", or even "Customer as the Sole Purpose", has been touted as the golden principle to conduct business in our commercial world. But to a lot of people, practising it is not as simple as it sounds. People interpret the principle in their own ways and adopt different approaches in practice.This book develops a "Left-Right Circles" theory where customer needs are depicted as the "Left Circle". The book also analyzes various levels of customer needs and the key approaches to satisfying those needs. The "Right Circle" in this theory depicts how a company develops its own strengths as competencies. The book describes how the Left and Right Circles interact, move in sync in a perfectly harmonious manner, offer products and services that customers will repeatedly purchase, and thereby builda strong base of loyal supporters for the company. The Left Circle driven approaches are applicable equally to serving customers and stakeholders. The approaches apply effectively to non-profit organizations as well as to profit-making companies. The theory can also be extended to interpersonal relationships, helping to enhance harmony and joy in personal lives.

Objev podobné jako Customer Needs And Strategic Management: Left-right Circles Analysis - Joseph Leo Koerner, Andrew Chi-fai Chan, Diamond Tai, Conrad Wong

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combinationSomeday, every company will listen more closely to the customer. . .

Objev podobné jako What the Customer Wants You to Know - Ram Charan

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

Objev podobné jako Brilliant Customer Service - Debra Stevens

Origins Clear Improvement® Rich Purifying Charcoal Mask, 30 ml, Krémové masky pro ženy, Získejte čistší pleť bez kompromisů Chcete mít pleť bez nečistot a pocitu sucha? Čisticí maska s aktivním uhlím Origins Clear Improvement® Rich Purifying Charcoal Mask přináší účinné řešení pro všechny typy pleti, včetně suché. Díky bambusovému uhlí a jílu odstraňuje hluboko usazené nečistoty, zatímco další přírodní složky vyživují pleť do hloubky. Vlastnosti: čistí póry a odstraňuje hluboko usazené nečistoty z pleti absorbuje přebytečný maz z pleti zanechává pleť čistou bez pocitu sucha a pnutí vyživuje a hydratuje pleť Složení: bambusové uhlí – čistí póry a odstraňuje nečistoty jíl – absorbuje maz z pleti chia komplex s olejem z chia semínek a bambuckým máslem – dodává hladkou texturu pleti vhodné pro vegany neobsahuje minerální oleje Jak aplikovat: Nejprve otevřete póry pomocí teplého, vlhkého ručníku. Poté naneste dostatečné množství masky Origins Clear Improvement® Rich Purifying Charcoal Mask rovnoměrně na čistou pleť. Nechte působit 5 minut a relaxujte. Po zaschnutí dobře opláchněte. Notino tip: Po aplikaci masky použijte hydratační krém Origins GinZing™ Energizing Gel Cream With Caffeine+Niacinamide.

Objev podobné jako Origins Clear Improvement® Rich Purifying Charcoal Mask čisticí maska s aktivním uhlím 30 ml

Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company''s extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company''s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers'' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company''s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom ... Unknown localization key: "more"

Objev podobné jako The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Joseph A. Mic

Publisher''s Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive, fully up-to-date guide to continuous improvement in the workplace"An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended!" --Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen"Every business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it." -- Matthew E. May, author of The Elegant Solution and The Laws of Subtraction"Masaaki Imai has done it again. The second edition of his famous book not only describes all the tools necessary for any type of business to implement a lean strategy but also includes a large number of excellent case studies." -- Art Byrne, author of The Lean TurnaroundWritten by Masaaki Imai, pioneer of modern ... Unknown localization key: "more"

Objev podobné jako Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition - Masaaki Imai

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve.

Objev podobné jako Chief Customer Officer 2.0 - Jeanne Bliss

Origins Clear Improvement® Active Charcoal Mask To Clear Pores, 30 ml, Krémové masky pro ženy, Máte pocit, že vaše pleť zrovna není úplně v kondici a potřebuje něco víc, než jen péči poskytnutou krémem? Pleťová maska Origins Clear Improvement® Active Charcoal Mask To Clear Pores skvěle obohatí vaši pečující rutinu – pleť bude hýčkat a poskytne jí intenzivní péči, která přinese okamžité zlepšení jejího vzhledu. Vlastnosti: uvolňuje nečistoty v pórech a stahuje je detoxikuje pleť chrání pleť před škodlivými vnějšími vlivy čistí pleť do hloubky Jak používat: Masku naneste v tenké vrstvě na vyčištěný obličej, vyhněte se oblasti očí. Nechte působit po dobu uvedenou na obalu. Poté masku důkladně smyjte vlažnou vodou.

Objev podobné jako Origins Clear Improvement® Active Charcoal Mask To Clear Pores čisticí maska s aktivním uhlím 30 ml

Origins Clear Improvement® Active Charcoal Mask To Clear Pores, 75 ml, Krémové masky pro ženy, Máte pocit, že vaše pleť zrovna není úplně v kondici a potřebuje něco víc, než jen péči poskytnutou krémem? Pleťová maska Origins Clear Improvement® Active Charcoal Mask To Clear Pores skvěle obohatí vaši pečující rutinu – pleť bude hýčkat a poskytne jí intenzivní péči, která přinese okamžité zlepšení jejího vzhledu. Vlastnosti: uvolňuje nečistoty v pórech a stahuje je detoxikuje pleť chrání pleť před škodlivými vnějšími vlivy čistí pleť do hloubky Jak používat: Masku naneste v tenké vrstvě na vyčištěný obličej, vyhněte se oblasti očí. Nechte působit po dobu uvedenou na obalu. Poté masku důkladně smyjte vlažnou vodou.

Objev podobné jako Origins Clear Improvement® Active Charcoal Mask To Clear Pores čisticí maska s aktivním uhlím 75 ml

Origins Clear Improvement® Blemish Clearing Hydrating Lotion, 50 ml, Pleťové krémy pro ženy, Nechcete podcenit péči o pleť? Používejte každý den pleťový krém – je to základ péče o pleť, bez kterého se neobejde běžná kosmetická rutina, ať už je zaměřená na jakýkoli typ pleti s jakýmikoli potřebami. Pleťový krém Origins Clear Improvement® Blemish Clearing Hydrating Lotion podpoří přirozené kožní funkce, pomůže udržet pleť hydratovanou a v rovnováze a přispěje k celkově zdravějšímu vzhledu. Vlastnosti: působí proti nedokonalostem rychle se vstřebává eliminuje projevy akné omezuje tvorbu černých teček regeneruje kožní bariéru stahuje póry zanechává pleť na dotek sametově jemnou redukce pigmentových skvrn neucpává póry má zklidňující účinky Jak používat: Naneste na očištěnou pleť a vmasírujte krouživými pohyby.

Objev podobné jako Origins Clear Improvement® Blemish Clearing Hydrating Lotion hydratační pleťový krém proti nedokonalostem pleti 50 ml

Origins Clear Improvement® Active Charcoal Detoxifying Cleanser to Clear Pores, 150 ml, Čisticí masky pro ženy, Chcete obohatit svou běžnou čisticí rutinu a dosáhnout tak ještě dokonalejší pleti vyčištěné skutečně do hloubky? Čisticí maska Origins Clear Improvement® Active Charcoal Detoxifying Cleanser to Clear Pores skvěle doplní váš oblíbený čisticí gel, pěnu či krém a odstraní i z hlouby pórů veškeré zbytky make-upu a jiných nečistot. Navíc pomůže s regulací kožního mazu a redukcí případného nežádoucího lesku pleti. Vlastnosti: zbavuje pleť černých teček uvolňuje nečistoty v pórech a stahuje je hloubkově hydratuje a intenzivně vyživuje celkově zkrášluje vzhled pleti zanechává pleť na dotek hedvábně jemnou čistí pleť do hloubky efektivně čistí póry neucpává póry absorbuje přebytečný kožní maz pro problematickou pleť Složení: dermatologicky testováno Jak používat: Naneste každé ráno a/nebo večer na navlhčený obličej a napěňte. Poté opláchněte.

Objev podobné jako Origins Clear Improvement® Active Charcoal Detoxifying Cleanser to Clear Pores čisticí maska s aktivním uhlím 150 ml

Hudební CD - Katarína Máliková je slovenská zpěvačka a písničkářka.Doprovází se na klavír, klávesy a syntezátor. Se skupinou spoluhráčů natočila debutové album Pustvopol, na které nahrála úpravy lidových písní ze Zvolenska i své vlastní autorské skladby. Katarína Máliková je slovenská zpěvačka a písničkářka.Doprovází se na klavír, klávesy a syntezátor. Se skupinou spoluhráčů natočila debutové album Pustvopol, na které nahrála úpravy lidových písní ze Zvolenska i své vlastní autorské skladby. Seznam stop Pustvopol / Zrána / Bulo bi nam bulo / Kolo nás / Dínom, dánom / Cudzie svetlo / Jedna sestra / Nevesta hôľ / Popol augusta / Dvanásty január / Krehká láva / Nová krajina / A to je to posledné / Ej, už som prešiov

Objev podobné jako Máliková Katarína: Pustvopol - CD (8588005937245)

V rámci relácie Na Chalupe navštívila moderátorka Katarína Jesenská už vyše 300 chalúp. Každá z nich bola niečím jedinečná, každá si niesla v sebe čosi špecifické. Či už architektúru, históriu alebo silný chalupársky príbeh. V tejto knihe prinášame ochutnávku výnimočných chalúp, ktoré boli uverejnené v časopise Moja Chalupa.Veríme, že vás očaria podobne, ako očarili Katarínu a jej tvorivý tím. Katka Jesenská sa pred kameru postavila po prvý raz ako osemnásťročná, už počas štúdia na VŠMU. Po narodení synov Jakuba a Samuela sa začala venovať moderovaniu rôznych televíznych relácií. Vášeň pre módu uplatnila vo svojom vlastnom salóne a značkových butikoch, kde obliekala aj členov vlády a veľvyslancov. Po rodičoch zdedila chalupu na Myjavských kopaniciach, ktorá sa stala jej druhým domovom a vďaka ktorej prišla aj inšpirácia na vlastnú televíznu reláciu s touto témou. Hoci ju prvé dva roky všetky televízie odmietali, nakoniec sama natočila pilotný diel, ktorý sa zapáčil TV JOJ. Relácia Na chalupe sa s veľkým úspechom vysiela už deväť rokov. Pred tromi rokmi založila časopis Moja chalupa a na podnet divákov napísala aj svoju prvú knihu Moja chalupárska kuchyňa. Ako sama hovorí, na chalupe zažíva aj pri práci neuveriteľný relax a všetko neskôr pretaví do relácií a časopisu.

Objev podobné jako Najkrajšie slovenské chalupy s Katkou Jesenskou - Katarína Jesenská, Jaroslav Pavliga

Kniha rozhlasových spomienok dlhoročnej redaktorky a moderátorky Kataríny Kovačechovej ponúka bohatú mozaiku životných príbehov významných slovenských osobností, s ktorými sa stretla pri mikrofóne. Autorka nás zároveň povodí aj po rôznych kútoch Slovenska – ukáže nám jeho krásne lokality a zaujímavú históriu. V knihe sa môžete tešiť na rozprávanie Kataríny Kolníkovej, Emílie Vášáryovej, Petra Jaroša, Juraja Sarvaša či Ľubomíra Feldeka. Zaspomínať si môžete na Vincenta Hložníka, Miroslava Cipára alebo Jara Filipa. Chýbať nebudú ani výlety na Muráň, Kalište, do Mošoviec, Dlhého Poľa, Hýb a ďalších miest. Dočítate sa toho však oveľa viac – nechajte sa teda unášať zvukom zvonov, ktorý sa rozlieha nad krajinou...

Objev podobné jako Keď zvonia zvony nad krajinou - Katarína Kovačechová

Velká fotografická monografie mladé fotografky Katariny Brunclíkové (1977), jež se ve své vorbě dotýká několika proudů výtvarného umění. Někdy navazuje na minimalistické tendence - umí se vyjádřit prudce osvětlenými tvary vystupujícími z neurčitého temného prostoru. Dospívá k přísné skladbě jednoduchých geometrických prvků, ale přitom ponechává prostor náhodě. Jindy rozehrává proměnlivé struktury, jakoby vycházela z odkazu informelu s jeho zdůrazněním neovladatelného proudění energií. Pozoruhodné jsou rovněž její portréty, ve kterých se lidský obličej prolíná se strukturami, v nichž se tvář rozpadá a dělí či propojuje s přírodními motivy, aniž by fotografie působily sentimentálně.

Objev podobné jako Katarina Brunclíková - Brunclíková Katarina

WINNER OF THE GUILD OF FOOD WRITERS AWARD 2025 - SPECIALIST COOKERY BOOK AWARD SHORTLISTED FOR THE FORTNUM & MASON FOOD AND DRINK AWARDS 2025 - COOKERY BOOK OF THE YEAR NOMINATED FOR THE 2025 JAMES BEARD FOUNDATION BOOK AWARD - BAKING AND DESSERTS 'As soon as I read The Elements of Baking, I knew it would have a permanent spot on my kitchen bookshelf.' Dorie Greenspan, New York Times bestselling author of Baking with Dorie Armed with a PhD in Inorganic Chemistry, Katarina Cermelj lays out the science behind baking and the ingredients that make it work, so you can easily adapt your baking to your diet and lifestyle, and still make sure it tastes spectacular. With an abundance of mouth-watering recipes together with quantitative modification rules that you can use to convert any recipe into whatever version you fancy, The Elements of Baking will transform the way you think about ingredients. It will be a constant companion in the kitchen and the book you refer to every time you want to bake. Just like the recipes of her popular baking blog The Loopy Whisk, the recipes Katarina shares in her latest book are always approachable, reliable and incredibly ... Unknown localization key: "more"

Objev podobné jako The Elements of Baking - Katarina Cermelj

The Go-To Option-Selling Guide--Updated for Today''s Manic MarketsInvesting today is more complicated and unpredictablethan ever before. The strategy of buy-and-hold has been replaced by buy-and-hope. Trying to grow your assets means worrying about how the next geopolitical crisis or government announcement will affect your portfolio. In an age of stunted economics and uncertain interest rates, attempting to guess market direction can seem futile.The good news is, you don''t have to anymore. There isa better way to invest. It''s time to borrow a page fromthe pros and radically change your entire philosophy to building a solid, high-yielding portfolio.The Complete Guide to Option Selling takes you through the process step by step. Updated to help you drawsteady, high profits in an age of skittish markets, thisclassic text covers the ins and outs of:The Fundamentals of Option SellingWhy writing options works so well, what kind of investor writes options, and how futures options could be the missing piece to your puzzleOption-Selling Strategy and Risk ManagementChoosing the right options to sell, the most powerfulspread strategies, the mechanics of selling, and protecting yourself from downside risk like a proMarket Analysis and Writing OptionsHow to find the best markets to take premium, the secret of seasonal ... Unknown localization key: "more"

Objev podobné jako The Complete Guide to Option Selling: How Selling Options Can Lead to Stellar Returns in Bull and Bear Markets - James Cordier, Michael Gross

Reyna knows her relationship with Boyd isn't perfect, yet as she visits him throughout his three-month stint in prison, their bond grows tighter. Kiki, now settled in New York after a journey that took her to Turkey and around the world, admires her niece's spirit but worries that she always picks the wrong man. Little does she know that the otherwise honourable Boyd is pulling Reyna into a scheme which violates his probation. When Reyna ultimately decides to remove herself for the sake of her four-year-old child, her small act of resistance sets into motion a tapestry of events that affect the lives of loved ones and strangers around them. A novel that examines conviction, connection and the possibility of generosity in the face of loss, Improvement is as intricately woven together as Kiki's beloved Turkish rugs and as colourful as the tattoos decorating Reyna's body, with narrative twists and turns as surprising and unexpected as the lives all around us. The Boston Globe says of Joan Silber 'No other writer can make a few small decisions ripple across the globe, and across time, with more subtlety and power.' Improvement is Silber's most shining achievement yet.

Objev podobné jako Improvement - Silber Joan

Promoting equity and improvement science has seen increased attention over the last several years as educators seek to expand the experiences, opportunities, and outcomes for marginalized students. This book shows school and district leaders how to create the conditions needed to use improvement science to achieve equity.

Objev podobné jako Equitable School Improvement - Isobel Stevenson, Rydell Harrison

Kiosk Stand, Floorstand, Customer Display, Back-To-Back Monitor, height of stand positions center of display: 1047mm, 1013mm (customer display), fits for: KC50

Objev podobné jako Zebra 3PTY-SC-2000-PB2-01 Kiosk Stand, Floorstand, Customer Display

In The Automatic Customer, John Warrillow provides the essential blueprint for turning your customers into subscribersThe lifeblood of your business is repeat customers. But customers can be fickle, markets shift and competitors are ruthless. So how do you ensure a steady flow of business? The secret - no matter what industry you''re in - is finding and keeping automatic customers.These days virtually anything you need can come through a subscription. Far beyond Spotify and Netflix, companies in nearly any industry, from home contractors to florists, can build subscriptions into their business.Subscription is the key to increasing cash flow, igniting growth and boosting the value of your company. Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 per cent of sales growth, The Automatic Customer will be your secret weapon.''Read, apply and watch your bank deposits grow every month'' Chris Guillebeau, bestselling author of The $100 Startup''If you have a business, or are thinking about starting one, this book will be the best investment you''ve ever made'' Bo Burlingham, editor-at-large of Inc. and author of Small Giants and Finish BigJohn Warrillow, the author of Built to Sell, is the founder ... Unknown localization key: "more"

Objev podobné jako The Automatic Customer - John Warrillow

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.

Objev podobné jako Customer Success - Dan Steinman, Nick Mehta, Lincoln Murphy

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

Objev podobné jako Ten Principles Behind Great Customer Experiences, The - Matt Watkinson

Based on the Bestselling Audio Series, OVER ONE MILLION SOLDHow To Double and Triple Your Sales in Any Market.Understanding the "psychology of selling" is more important than the techniques and methods of selling. Mastering it is a promise of prosperity that sales trainer and professional speaker Brian Tracy has seen fulfilled again and again.In The Psychology of Selling, Tracy shows how salespeople can learn to control their thoughts, feelings, and actions to make themselves more effective. You''ll learn:"The inner game of sales and selling."How to eliminate the fear of rejection.How to build unshakeable confidence.The psychology of why people buy and how to leverage it. The Psychology of Selling quickly gives you a series of ideas, methods, strategies, and techniques that you can use right away to make more sales, faster and easier than ever before.More salespeople have become millionaires by listening to and applying these ideas than from any other sales training process ever developed.

Objev podobné jako The Psychology of Selling - Brian Tracy

The definitive text that connects sales theory to the practical implications of selling in today''s world Selling and Sales Management, 12th Edition, by Jobber, Lancaster and Le Meunier-FitzHugh provides an integrated and strategic approach to managing sales and customer relations in a complex, volatile and global marketplace. Fully updated with the latest case studies and practical exercises, the new edition covers leading research into the use of technology to enhance the selling process, as well as the recent thinking in customer relationship management and the interactions between sales and marketing functions. The text is well grounded for undergraduate and postgraduate students in business management or marketing degrees, as well those studying MBA or sales professionals in the field. The new edition offers: Expanded coverage of the management of sales channels Updated content on the role of social media and artificial intelligence in selling A fully revised chapter on sales management Increased coverage of strategic selling and partnering Discussion on the interactions between sales and marketing functions Extended discussion on customer management New and updated practical illustrations, examples and cases About the authors: David Jobber is Emeritus Professor of Marketing at University of Bradford and has served on the editorial boards ... Unknown localization key: "more"

Objev podobné jako Selling and Sales Management - David Jobber, Kenneth Le Meunier-Fitzhugh, Geoffrey Lancaster

Build strong connections to accelerate sales results In The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life, sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric selling to modern buyers. In the book, you’ll learn value-based selling techniques to become a trusted business advisor who instills confidence in buying decisions despite unpredictable business environments. This actionable guide to improved business conversations—ones that build trust and human-to-human connections—enables you to focus the sales conversation on value, instead of price, and identify business issues that create urgency to unlock new sales opportunities. You’ll also find: Strategies for selling to the C-suite, closing more business, expanding your sales footprint, managing global accounts and generating consistent renewal salesMethods for building credibility and rapport with your buyers along with proven sales prospecting strategies to win time on their increasingly packed calendarsWays to motivate buyers to take action and improve sales forecast accuracy through a repeatable opportunity qualification frameworkActions for aligning your revenue engine and enabling all of your customer-facing teams to improve the customer experience. An indispensable guide for seasoned revenue professionals and B2B sales leaders seeking to boost their real-world performance, deepen ... Unknown localization key: "more"

Objev podobné jako The Power of Value Selling - Julie Thomas

The global, go-to guide that started the Value Selling Revolution—now updated for today’s market“Value” is about more than just price. Good salespeople understand that and know what differentiates their products from that of competitors. In the first edition of Value-Added Selling, industry guru Tom Reilly tackled the most common problem that salespeople faced: overcoming customer concerns about pricing. That book went on to become the global, go-to guide for value-added selling. Since then, the industry–and the world—has changed dramatically. Developments in technology, including price comparison apps and search engines, now provide consumers with more information than ever, making it much harder to value and sell your product. Additionally, millennials, who now comprise the largest population in the workforce, prefer to do things differently than prior generations. This updated fourth edition of Reilly’s classic guide examines the latest trends and technology that have impacted the market and provides expert advice on leveraging current technology to increase sales. Value-Added Selling, 4th Edition offers proven strategies and tactics to help you not only close more sales but improve repeat business without compromising on price. You’ll learn how to anticipate the needs, wants, and concerns of buyers from the very beginning of the sales ... Unknown localization key: "more"

Objev podobné jako Value-Added Selling, Fourth Edition: How to Sell More Profitably, Confidently, and Professionally by Competing on Value—Not Price - Tom Reilly, Paul