customer service pearson new international edition elaine harris

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

Where does business come from? That''s the question every real estate agent asks but few have a truthful answer for. In an industry constantly selling the ''easy button'' and overrun with shiny widgets, agents are pulled in multiple directions at once, each promising that if they ''just do this,'' their dreams of success and fortune will come true. After 20 years in the business, thousands of home sales, and hundreds of thousands of coaching calls, Tim and Julie Harris tell the hard truths about what it really takes to make it in real estate. The new, revised edition of Harris Rules outlines specific, actionable, and proven rules of engagement that any agent -- rookie or veteran -- can count on as they pursue their real-estate funded goals and dreams. Harris Rules lays the groundwork, beginning with how agents need to think about the business. Moving them forward with a step-by-step action plan, Tim and Julie show agents how to create longevity by scaling the business and then teach them how to monetize it. In this book, you''ll learn: - How to control your mindset to get more things done, even when you don''t ''feel'' like it; - The ideal schedule ... Unknown localization key: "more"

Objev podobné jako Harris Rules - Tim Harris, Julie Harris

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

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In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive ... Unknown localization key: "more"

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

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A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

Endorsed for Pearson Edexcel QualificationsExam board: Pearson EdexcelLevel: International GCSESubject: HistoryFirst teaching: September 2017First exams: Summer 2019Target success in Pearson Edexcel International GCSE (9-1) History with this proven formula for effective, structured revision.Key content coverage is combined with exam practice questions and practical tips to create a revision guide that students can rely on to review, strengthen and test their knowledge.With My Revision Notes every student can:- Plan and manage a successful revision programme using the topic-by-topic planner- Consolidate subject knowledge by working through clear and focused content coverage- Test understanding and identify areas for improvement with regular revision tasks- Improve exam technique through practice questions and tips- Learn and use key terms for each topicThis revision guide covers the following studies:- Germany: development of dictatorship, 1918-45- A world divided: superpower relations, 1943-72- A divided union: civil rights in the USA, 1945-74- Russia and the Soviet Union, 1905-24- The USA, 1918-41- Changes in medicine, c1848-c1948- China: conflict, crisis and change, 1900-89

Objev podobné jako My Revision Notes: Pearson Edexcel International GCSE (9–1) History - Rob Bircher, Kirsty Taylor, Alec Fisher, Rob Quinn

With extra-wide margins, quality writing paper and thirty-two pages of Christian artist Hannah Dunnett''s beautiful illustrations to inspire you, this NIV Journalling Bible is perfect for those who love to reflect and journal creatively in God''s presence. The double-column setting and blank margins allow for plenty of room beside the Scriptures for your notes, drawings, stencilling and illumination, bringing a new depth and imagination to your quiet times.There could not be a better gift for Bible readers who love to add their own doodles and personal reflections to their Bible. Enhanced by Hannah Dunnett''s stunning artwork, this edition of the New International Version will encourage you to spend time soaking in the Word as you meditate on her paintings, all of which include verses from the NIV. The endpapers feature original artwork by Hannah, inspired by the story of the Garden of Eden in Genesis, and Revelation''s ''Heavenly City''. If you''re looking for a gift for Mother''s Day, this is it!This NIV Journalling Bible has an easy-to-read, double-column 9PT Bible text, two ribbon markers and an elastic strap closure. Also included are shortcuts to key stories, events and people of the Bible, lists of references for help and guidance and ... Unknown localization key: "more"

Objev podobné jako NIV Journalling Bible Illustrated by Hannah Dunnett (new edition) - New International Version

Acquire the 21st-century skills to succeed in A&P with a leading text in the field. Human Anatomy & Physiology, 12th edition by best-selling authors Elaine Marieb and Katja Hoehn is one of the leading texts in the field, aimed not only to support your learning every step of the way but also to motivate and inspire you as a future scientist in the field. An ideal learning resource both for novice and expert students, this text will equip you with the most up to date, 21st-century skills to succeed in A&P and beyond. Well-known for its engaging, conversational writing style, easy-to-follow figures, and unique clinical insights, this editioncontinues its tradition of innovation, with an array of compelling multimedia tools and visual presentations, along with questions and clinical case studies to cement your understanding of the topics. With this text you can: Master the challenging A&P terminology Practice your critical thinking and problem-solving skills Apply your knowledge to clinical scenarios Gain the knowledge required for entry into nursing, allied health, and exercise science programs. Personalise your learning experience and improve results with Mastering® A&P. Mastering provides access to trusted content using customisable tools, features, and assessments built for today''s digital learners. ... Unknown localization key: "more"

Objev podobné jako Human Anatomy & Physiology, Global Edition - Elaine Marieb, Katja Hoehn

Edexcel’s own Student Book for the new 2009 Edexcel International GCSE Mathematics specification. Provides complete coverage of the 2009 Edexcel International GCSE Mathematics specification. Attractive, full-colour design and engaging features makes the title accessible for every student. Contains exam practice throughout, with revision questions and practice exam questions. Linked to additional online material for students and teachers, provided by Edexcel, ensuring that you have as much support as possible. Full answers to the Student Book questions are available to teachers and parents by emailing customersolutions@pearson.com (for UK teachers and parents) or icsorders@pearson.com (for all other teachers and parents).

Objev podobné jako Pearson Edexcel International GCSE Mathematics B Student Book - Robert Anthony Salvatore, Emily Pottsová, Jenna Satterthwaite, David Turner

Customer service scanner, fits for: Magellan 9300i, Magellan 9400i, order separately: mounting option.

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Exam board: Pearson EdexcelLevel: International GCSE (9-1)Subject: HistoryFirst teaching: September 2017First exams: Summer 2019Endorsed for Pearson Edexcel qualificationsFollow the tried-and-tested methods of bestselling author Ben Walsh. This book builds the skills required for exam success, helps students to remember all the content and makes History really interesting.The authors have listened to feedback from teachers and students about the challenging aspects of the specification, to ensure that they deliver the support you need.You can rely on this textbook to:> Ensure that History is accessible to all. Straightforward language, manageable chunks of text and plenty of bullet points guide you through the content, which is covered in the amount of depth that students need> Bring historical events, people and developments to life. Ben Walsh is known for selecting memorable sources and extracts that work alongside the narrative to draw out the big concepts within each topic> Focus on what really matters. The features in the book are designed to consolidate students'' knowledge of the key points - from ''Focus'' boxes and regular ''Knowledge check'' questions to end-of-chapter summaries> Break down exam skills into small steps. Activities throughout the chapters and larger ''Focus tasks'' teach students how to select, organise and use their ... Unknown localization key: "more"

Objev podobné jako Pearson Edexcel International GCSE (9–1) History: Paper 2 Investigation and Breadth Studies - Rob Bircher, Kirsty Taylor, Michael Scott-Baumann, Jen

Exam board: Pearson EdexcelLevel: International GCSE (9-1)Subject: HistoryFirst teaching: September 2017First exams: Summer 2019Endorsed for Pearson Edexcel qualificationsFollow the tried-and-tested methods of bestselling author Ben Walsh. This book builds the skills required for exam success, helps students to remember all the content and makes History really interesting.The authors have listened to feedback from teachers and students about the challenging aspects of the specification, to ensure that they deliver the support you need.You can rely on this textbook to:> Ensure that History is accessible to all. Straightforward language, manageable chunks of text and plenty of bullet points guide you through the content, which is covered in the amount of depth that students need> Bring historical events, people and developments to life. Ben Walsh is known for selecting memorable sources and extracts that work alongside the narrative to draw out the big concepts within each topic> Focus on what really matters. The features in the book are designed to consolidate students'' knowledge of the key points - from ''Focus'' boxes and regular ''Knowledge check'' questions to end-of-chapter summaries> Break down exam skills into small steps. Activities throughout the chapters and larger ''Focus tasks'' teach students how to select, organise and use their ... Unknown localization key: "more"

Objev podobné jako Pearson Edexcel International GCSE (9–1) History: Paper 1 Depth Studies - Rob Bircher, Jennifer McCullough, Rob Quinn

A 2011 NIV Bible bound in tactile brown satchel leather with colourful, Bauhaus-inspired end-papers and magnetic clasp.With over 400 million Bibles in print, the New International Version is the world''s most popular modern English Bible. It is renowned for its combination of reliability and readability. Fully revised and updated for the first time in 25 years, the NIV is ideal for personal reading, public teaching and group study.This Bible also features:- clear, readable 6.75pt text- easy-to-read layout- shortcuts to key stories, events and people of the Bible- reading plan- timeline- book by book overview- quick links to find inspiration and help from the Bible in different life situationsThis edition uses British spelling, punctuation and grammar to allow the Bible to be read more naturally.More about the translationThis revised and updated edition of the NIV includes three main types of change, taking into account changes in the way we use language day to day; advances in biblical scholarship and understanding; and the need to ensure that gender accurate language is used, to faithfully reflect whether men and women are referred to in each instance. The translators have carefully assessed a huge body of scholarship, as well as inviting peer submissions, in ... Unknown localization key: "more"

Objev podobné jako NIV Pocket Brown Soft-tone Bible with Clasp (new edition) - New International Version

Exam board: Pearson EdexcelLevel: IGCSESubject: MathematicsFirst teaching: September 2016First exams: Summer 2018 Target success in Pearson Edexcel International GCSE Mathematics with this proven formula for effective, structured revision; key content coverage and plentiful worked examples are combined with exam-style questions to create a revision guide that students can rely on to review, strengthen and test their knowledge.· Plan and manage a successful revision programme using the topic-by-topic planner· Consolidate subject knowledge by working through clear and focused content coverage· Strategically target revision with diagnostic questions to establish which areas need focus· Get assessment-ready with short exam-style questions and review questions that focus on problem-solving and reasoning; answers are provided in the back of the book with full worked solutions online for free· Improve exam technique through expert tips and examples of typical mistakes to avoid

Objev podobné jako My Revision Notes: International GCSE (9-1) Mathematics for Pearson Edexcel Specification A - Sophie Goldie, Sadhiv Mahandru

The bestselling NIV Life Application Study Bible is unparalleled among study Bibles as an invaluable aid to devotional reading, quiet times and Bible study. Trusted and treasured by millions of readers over 30 years, it has been thoroughly updated and expanded for this third edition, offering relevant insights for understanding and applying God''s Word to everyday life in today''s world.The rich combination of study features - including verse-by-verse notes, introductions, personality profiles and a Bible dictionary - demystify the Scriptures, helping you apply the wisdom of God to everyday life. Over 500 detailed maps and charts, alongside a concordance and an extensive cross-reference system, facilitate deeper study.This fully Anglicised edition uses the complete text of the accurate, readable, and clear New International Version (NIV) in British English, allowing the Bible to be read more naturally. Royalties from all sales of the NIV Bible help Biblica in their work of translating and distributing accurate and readable Bibles around the world.

Objev podobné jako NIV Life Application Study Bible (Anglicised) - Third Edition - New International Version

Exam board: Pearson EdexcelLevel: GCSE (9-1)Subject: HistoryFirst teaching: September 2016First exams: Summer 2018Help more students to access the content for Pearson Edexcel GCSE History with this Foundation Edition, containing bespoke text and activities to support students working up to Grade 5.Covering Weimar and Nazi Germany, 1918-39, this book:- Follows the same structure and page numbers as the mainstream textbook for effective co-teaching in the same class- Simplifies and reduces the text on each page, focusing on the essential knowledge that students need and using clear diagrams to explain more challenging concepts- Uses carefully-controlled vocabulary throughout, ensuring that the reading level is appropriate for all students, including those with lower literacy levels or English as an additional language (EAL)- Develops students'' knowledge, understanding and skills through accessible and achievable tasks- Provides step-by-step guidance on how to answer exam questions and target a Grade 5, building students'' confidence as they revise and practise for their exams- Includes definitions of ''useful words'' and ''history words'' at the start of each key topic to boost students'' vocabularyReading level measured and verified by MetaMetrics using the Lexile Framework for Reading

Objev podobné jako Hodder GCSE (9–1) History for Pearson Edexcel Foundation Edition: Weimar and Nazi Germany, 1918–39 - Benjamin Armstrong

Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company''s extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company''s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers'' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company''s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom ... Unknown localization key: "more"

Objev podobné jako The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Joseph A. Mic

Endorsed for Pearson Edexcel qualificationsEnsure that students are fully prepared for their exams with full coverage of each topic on the specification, clear and concise explanations, activities and practice questions.> Develop in-depth knowledge of physical geography, human geography and global issues. Each topic is presented through accessible text, summaries, diagrams and activities> Build confidence with ''check your understanding'' questions and exam-style questions for every topic, plus detailed exam guidance and example answers> Bring topics to life through up-to-date case studies, facts and figures, which include plenty of UK and international examples> Strengthen geographical skills and encourage independent thinking as students analyse and evaluate maps, graphs, GIS material and data sources

Objev podobné jako Pearson Edexcel International GCSE (9-1) Geography - Guinness Paul, Garrett Nagle

Target success in Pearson Edexcel International GCSE (9-1) Geography with this proven formula for effective, structured revision.Key content coverage is combined with exam practice questions and practical tips to create a revision guide that students can rely on to review, strengthen and test their knowledge.With My Revision Notes every student can:- Plan and manage a successful revision programme using the topic-by-topic planner- Consolidate subject knowledge by working through clear and focused content coverage- Test understanding and identify areas for improvement with regular revision tasks- Improve exam technique through practice questions and tips- Learn and use key terms for each topic

Objev podobné jako My Revision Notes: Pearson Edexcel International GCSE (9–1) Geography - Guinness Paul, Garrett Nagle

New and improved edition of the challenging secondary course that prepares students for school-leaving exams. New Matrix follows the principles of the previous edition, with emphasis on maximizing performance in the school-leaving exam throu

Objev podobné jako New Matrix Upper Intermediate Workbook International Edition - Kathy Gude

Sometimes, it can feel like life holds endless setbacks and challenges; like reality is continually slapping you in the face and causing pain that you aren''t equipped to handle. This ''reality slap'' can take many forms, from the death of a loved one to the loss of a job, from loneliness to rejection. And whatever form it takes, it hurts! With constructive methods based on real world research, this guide gives you the tools to rebuild your life and thrive after serious setbacks.Ten years after the success of its first edition, this fully updated and rewritten edition of The Reality Slap contains a new wealth of advanced expertise on coping effectively when life hurts. Dr Russ Harris shows you how to apply the scientifically proven methods of Acceptance and Commitment Therapy in your daily life and reconnect with yourself and others.Written in a kind, supportive voice with lots of examples and exercises, this timely self-help book contains mindfulness wisdom, hands-on advice and case studies. Every aspect of the book is designed to be accessible and simple to implement so that you can comprehensively tackle emotions arising from setbacks.If you are facing difficulty and don''t know where to turn, The Reality ... Unknown localization key: "more"

Objev podobné jako The Reality Slap 2nd Edition - Russ Harris

For the two-semester A&P laboratory course. Help manage time and improve learning inside and outside of the lab The #1 best-selling Human Anatomy & Physiology Laboratory Manual helps students and instructors manage time inside and outside of the A&P lab classroom and works hand-in-hand with Mastering A&P, the leading online homework and learning program for A&P. The 13th Edition features dozens of new, full-color figures and photos in the review sheets, as well as revamped clinical application questions and critical thinking questions that reinforce the most important concepts from lab. Encourage students to prepare for lab by assigning recommended Mastering A&P activities for each lab exercise, including 18 pre-lab videos (8 are new to this edition), Building Vocabulary Coaching Activities, exercise review sheet assessment questions, art labeling activities, mobile-ready Practice Anatomy LabTM 3.1 with customizable flashcards, and more. Thousands of assignment options in the Item Library are closely correlated with the print edition of the manual, making it easier than ever to create homework assignments that are aligned with your lab activities. Continuing to set the standard for the 2-semester A&P laboratory course, the lab manual complies with the illustration and presentation style of the best-selling Marieb/Hoehn Human Anatomy & ... Unknown localization key: "more"

Objev podobné jako Human Anatomy & Physiology Laboratory Manual, Cat Version, Global Edition - Elaine Marieb, Lori Smith

For the two-semester A&P laboratory course. Help manage time and improve learning inside and outside of the lab The #1 best-selling Human Anatomy & Physiology Laboratory Manual helps students and instructors manage time inside and outside of the A&P lab classroom and works hand-in-hand with Mastering A&P, the leading online homework and learning program for A&P. The 13th Edition features dozens of new, full-color figures and photos in the review sheets, as well as revamped clinical application questions and critical thinking questions that reinforce the most important concepts from lab. Encourage students to prepare for lab by assigning recommended Mastering A&P activities for each lab exercise, including 18 pre-lab videos (8 are new to this edition), Building Vocabulary Coaching Activities, exercise review sheet assessment questions, art labeling activities, mobile-ready Practice Anatomy LabTM 3.1 with customizable flashcards, and more. Thousands of assignment options in the Item Library are closely correlated with the print edition of the manual, making it easier than ever to create homework assignments that are aligned with your lab activities. Continuing to set the standard for the 2-semester A&P laboratory course, the lab manual complies with the illustration and presentation style of the best-selling Marieb/Hoehn Human Anatomy & ... Unknown localization key: "more"

Objev podobné jako Human Anatomy & Physiology Laboratory Manual, Main Version, Global Edition - Elaine Marieb, Lori Smith

Our new 2nd edition Pearson Edexcel A Level Politics textbook reflects the changes in the global political landscape from 2017- 2024, enabling all students to access relevant politics support. The most up-to-date textbook available, reflecting recent political events in the UK, US and across the world Provides complete and comprehensive coverage of both the A level and AS specifications, and includes support for all the Components: UK Politics and Core Political Ideas UK Government and Non-core Political Ideas Comparative Politics (US and Global) Provides strong preparation for the exam, with assessment support features in every section, including exam-style questions and expert advice on how to go about answering them Covers all the key terms in the specification, highlighted in the book and provided as a glossary at the end Includes extension activities to stretch learners and enable them to gain a deeper understanding of this fascinating and relevant subject Features case studies that provide real-life examples to bring Politics to life

Objev podobné jako Pearson Edexcel GCE Politics AS and A-level Student Book 2nd Edition - Kathy Schindler, Adam Tomes, Andrew Mitchell, Samantha Laycock, Ian Levinson, G

These new resources have been written for the new 9-1 grading scale, with progression, international relevance and support at their core. The new 9-1 grading scale ensures a consistent international standard of qualification. The increase in levels of grading allows learners to achieve their full potential and make more informed decisions about their options for progression. A fully integrated Progression Map tool allows quick and easy formative assessment of student progress, linked to guidance on tailored learning solutions, helping students make the best progress they can. The embedded transferrable skills that are needed for progression into higher education and employment, are explicitly signposted allowing students to understand, and engage with, the skills they’re gaining. Online teacher support will save you valuable time when planning, teaching and assessing. Each Student Book provides access to an ActiveBook, a digital version of the Student’s Book, which can be accessed online, anytime, anywhere supporting learning beyond the classroom. Specifically developed for International learners, with appropriate international content, making it engaging and relevant for all learners and allowing for learning in a local context, to a global standard. EAL-focused content, checked by an EAL specialist, addresses the needs of EAL students with carefully graded writing ... Unknown localization key: "more"

Objev podobné jako Pearson Edexcel International GCSE (9-1) English Literature Student Book - Pam Taylor, David Farnell, Shaun Gamble, James Christie, Greg Bevan, Fleur

Developed for the new International A Level specification, these new resources are specifically designed for international students, with a strong focus on progression, recognition and transferable skills, allowing learning in a local context to a global standard. Recognised by universities worldwide and fully comparable to UK reformed GCE A levels. Supports a modular approach, in line with the specification. Appropriate international content puts learning in a real-world context, to a global standard, making it engaging and relevant for all learners. Reviewed by a language specialist to ensure materials are written in a clear and accessible style. The embedded transferable skills, needed for progression to higher education and employment, are signposted so students understand what skills they are developing and therefore go on to use these skills more effectively in the future. Exam practice provides opportunities to assess understanding and progress, so students can make the best progress they can.

Objev podobné jako Pearson Edexcel International A Level Physics Lab Book - Miles Hudson

Developed for the new International A Level specification, these new resources are specifically designed for international students, with a strong focus on progression, recognition and transferable skills, allowing learning in a local context to a global standard. Recognised by universities worldwide and fully comparable to UK reformed GCE A levels. Supports a modular approach, in line with the specification. Appropriate international content puts learning in a real-world context, to a global standard, making it engaging and relevant for all learners. Reviewed by a language specialist to ensure materials are written in a clear and accessible style. The embedded transferable skills, needed for progression to higher education and employment, are signposted so students understand what skills they are developing and therefore go on to use these skills more effectively in the future. Exam practice provides opportunities to assess understanding and progress, so students can make the best progress they can.

Objev podobné jako Pearson Edexcel International A Level Chemistry Lab Book - Nigel Saunders

The Cambridge IGCSE® & O Level Complete Physics Student Book is at the heart of delivering the course. It has been fully updated and matched to the latest Cambridge IGCSE (0625) & O Level (5054) Physics syllabuses, ensuring it covers all the content that students need to succeed.The Student Book is written by Stephen Pople, experienced and trusted author of our previous, best-selling edition, and Anna Harris. It has been reviewed by subject experts globally to ensure it meets teachers'' needs. The book offers a rigorous approach, with a light touch to make it engaging. Varied and flexible assessment-focused support and exam-style questions improve students'' performance and help them to progress, while the enriching content equips them for further study.The Student Book is available in print, online or via a great-value print and online pack. The supporting Exam Success Guide and Practical Workbook help students achieve top marks in their exams, while the Workbook, for independent practice, strengthens exam potential inside and outside the classroom.

Objev podobné jako Cambridge IGCSE® & O Level Complete Physics: Student Book Fourth Edition - Anna Harris, Stephen Pople

Developed for the new International A Level specification, these new resources are specifically designed for international students, with a strong focus on progression, recognition and transferable skills, allowing learning in a local context to a global standard. Recognised by universities worldwide and fully comparable to UK reformed GCE A levels. Supports a modular approach, in line with the specification. Appropriate international content puts learning in a real-world context, to a global standard, making it engaging and relevant for all learners. Reviewed by a language specialist to ensure materials are written in a clear and accessible style. The embedded transferable skills, needed for progression to higher education and employment, are signposted so students understand what skills they are developing and therefore go on to use these skills more effectively in the future. Exam practice provides opportunities to assess understanding and progress, so students can make the best progress they can.

Objev podobné jako Pearson Edexcel International A Level Biology Lab Book - Michael Strachan

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

Auditing & Assurance Services, Third International Edition, takes a truly international approach to auditing and reflects the most current auditing approaches by the major international audit firms and the most recent International Financial Reporting Standards (IFRSs), International Standards on Auditing (ISAs), other IAASB standards and the IESBA Code of Ethics for Professional Accountants.

Objev podobné jako Auditing and Assurance Services, Third International Edition with ACL software CD - Aasmund Eilifsen, William Messier Jr, Steven Glover, Douglas Prawi

Kniha - anglicky, Brožovaná bez přebalu lesklá - anglicky, brožovaná bez přebalu lesklá New Horizons is a four-level upper secondary course that sets achievable goals and builds confidence. New Horizons includes 100% new content and updated exam training to prepare students for the B1 school-leaving exam. A wide range of topics engage teenagers’ interest and provide essential vocabulary. Practical grammar exercises then build students’ confidence in communication.

Objev podobné jako New Horizons 3 Workbook: International Edition (9780194134521)

New Horizons is a four-level upper secondary course that sets achievable goals and builds confidence. New Horizons includes 100% new content and updated exam training to prepare students for the B1 school-leaving exam. A wide range of topics engage teenagers’ interest and provide essential vocabulary. Practical grammar exercises then build students’ confidence in communication. Key futuresBrand-new features, fun activities and 100% rewritten texts and exercisesClear structure and a moderate pace to suit classes with lower weekly contact hours, or mixed-ability classesDual entry points at levels 1 and 2 mean that students can work towards the B1 exam at their own paceUpdated and systematic exam training in levels 3 and 4 prepare students for the different requirements of their school-leaving examsLanguage review at the end of every two units recycles and revises language as the course progresses

Objev podobné jako New Horizons 1 Workbook (International Edition) - Paul Radley

New Horizons is a four-level upper secondary course that sets achievable goals and builds confidence. New Horizons includes 100% new content and updated exam training to prepare students for the B1 school-leaving exam. A wide range of topics engage teenagers’ interest and provide essential vocabulary. Practical grammar exercises then build students’ confidence in communication. Key futuresBrand-new features, fun activities and 100% rewritten texts and exercisesClear structure and a moderate pace to suit classes with lower weekly contact hours, or mixed-ability classesDual entry points at levels 1 and 2 mean that students can work towards the B1 exam at their own paceUpdated and systematic exam training in levels 3 and 4 prepare students for the different requirements of their school-leaving examsLanguage review at the end of every two units recycles and revises language as the course progresses

Objev podobné jako New Horizons 4 Workbook (International Edition) - Paul Radley

part of the Heinemann Explore Science New International Edition - a comprehensive, easy-to-use, six-level science programme, designed specially for teachers and students at International schools studying the Cambridge International Examinations Primary Science Curriculum Framework.

Objev podobné jako Heinemann Explore Science 2nd International Edition Workbook 3 - Deborah Herridge, John Stringer

part of the Heinemann Explore Science New International Edition - a comprehensive, easy-to-use, six-level science programme, designed specially for teachers and students at International schools studying the Cambridge International Examinations Primary Science Curriculum Framework.

Objev podobné jako Heinemann Explore Science 2nd International Edition Workbook 4 - Deborah Herridge, John Stringer

part of the Heinemann Explore Science New International Edition - a comprehensive, easy-to-use, six-level science programme, designed specially for teachers and students at International schools studying the Cambridge International Examinations Primary Science Curriculum Framework.

Objev podobné jako Heinemann Explore Science 2nd International Edition Student's Book 4 - Deborah Herridge, John Stringer

part of the Heinemann Explore Science New International Edition - a comprehensive, easy-to-use, six-level science programme, designed specially for teachers and students at International schools studying the Cambridge International Examinations Primary Science Curriculum Framework.

Objev podobné jako Heinemann Explore Science 2nd International Edition Student's Book 2 - Deborah Herridge, John Stringer

part of the Heinemann Explore Science New International Edition - a comprehensive, easy-to-use, six-level science programme, designed specially for teachers and students at International schools studying the Cambridge International Examinations Primary Science Curriculum Framework.

Objev podobné jako Heinemann Explore Science 2nd International Edition Workbook 2 - Deborah Herridge, John Stringer

The Exegesis Quick-Reference Tool Every Pastor, Teacher, Student, and Scholar NeedsThe Concise New International Dictionary of New Testament Theology and Exegesis (CNIDNTTE) by Christopher A. Beetham is a significant resource for those looking for a quick-reference guide to aid in exegesis and interpretation. It retains all the essentials of the monumental and magisterial New International Dictionary of New Testament Theology and Exegesis edited by Moises Silva, bringing together its most important elements into one accessible volume. This reference includes the most vital, relevant information needed to delve deep into the study of the Greek words used in Scripture for study of the New Testament--its texts and theology.This volume offers a wealth of background and information on the meaning of Greek words in the New Testament, as well as related usage in classical Greek sources, the Greek Old Testament (Septuagint), and extrabiblical Second Temple Jewish literature. This significant tool offers the following features:All the nearly 800 entries covering over 3,000 Greek words found in the full edition are included and presented in the same order and arrangementRetains approximately 60 percent of the original edition, with the emphasis now on synchronic word study and usage in the Greek Old Testament, extrabiblical Second ... Unknown localization key: "more"

Objev podobné jako The Concise New International Dictionary of New Testament Theology and Exegesis

Hudební CD - Pokračování úspěšného projektu Funk Wav Bounces, který byl vydán v roce 2017. Pokračování úspěšného projektu Funk Wav Bounces, který byl vydán v roce 2017. Calvin Harris si opět pozval na album nejslavnější hvězdy hudební branže z roku 2022 v oblasti Dance / Funk / Hip Hop Rok vydání 2022 Seznam stop CD Intro - Calvin Harris / New Money - Calvin Harris & 21 Savage / Potion - Calvin Harris, Dua Lipa & Young Thug / Woman Of The Year - Calvin Harris, Stefflon Don, Chlöe & Coi Leray / Obsessed - Calvin Harris, Charlie Puth & Shenseea / New To You - Calvin Harris, Normani, Tinashe & Offset / Ready Or Not - Calvin Harris & Busta Rhymes / Stay With Me - Calvin Harris, Justin Timberlake, Halsey & Pharrell Williams / Stay With Me (Part 2) - Calvin Harris, Justin Timberlake, Halsey & Pharrell Williams / Somebody Else - Calvin Harris, Jorja Smith & Lil Durk / Nothing More To Say - Calvin Harris, 6LACK & Donae'o...

Objev podobné jako Harris Calvin: Funk Wav Bounces Vol. 2 - CD (0196587219123)

New Horizons includes 100% new content and updated exam training to prepare students for the B1 school-leaving exam. A wide range of topics engage teenagers' interest and provide essential vocabulary. Practical grammar exercises then build students' confidence in communication.

Objev podobné jako New Horizons 2 Workbook (International Edition) - Paul Radley

New Horizons includes 100% new content and updated exam training to prepare students for the B1 school-leaving exam. A wide range of topics engage teenagers' interest and provide essential vocabulary. Practical grammar exercises then build students' confidence in communication.

Objev podobné jako New Horizons 3 Workbook (International Edition) - Paul Radley

For courses in 1- and 2-semester Anatomy & Physiology Simplify your Study of Anatomy & Physiology. Combining a wide range and variety of engaging coloring activities, exercises, and self-assessments into an all-in-one Study Guide, the Anatomy and Physiology Coloring Workbook helps students simplify their study of A&P. Featuring contributions from new co-author Simone Brito, the 12th edition of this best-selling guide continues to reinforce the fundamentals of anatomy and physiology through a variety of unique, interactive activities. New crossword puzzles have been added for each chapter, along with dozens of strengthened and expanded exercises, illustrations, and over 100 coloring exercises. Additional self-assessments, “At The Clinic” short answer questions, and unique “Incredible Journey” visualization exercises further reinforce basic concepts that are relevant to health care careers.

Objev podobné jako Anatomy and Physiology Coloring Workbook: A Complete Study Guide, Global Edition - Elaine Marieb, Simone Brito

Exam board: Pearson EdexcelLevel: AS/A-levelSubject: HistoryFirst teaching: September 2015First exams: Summer 2016 (AS); Summer 2017 (A-level)Put your trust in the textbook series that has given thousands of A-level History students deeper knowledge and better grades for over 30 years.Updated to meet the demands of today''s A-level specifications, this new generation of Access to History titles includes accurate exam guidance based on examiners'' reports, free online activity worksheets and contextual information that underpins students'' understanding of the period.- Develop strong historical knowledge: in-depth analysis of each topic is both authoritative and accessible- Build historical skills and understanding: downloadable activity worksheets can be used independently by students or edited by teachers for classwork and homework- Learn, remember and connect important events and people: an introduction to the period, summary diagrams, timelines and links to additional online resources support lessons, revision and coursework- Achieve exam success: practical advice matched to the requirements of your A-level specification incorporates the lessons learnt from previous exams- Engage with sources, interpretations and the latest historical research: students will evaluate a rich collection of visual and written materials, plus key debates that examine the views of different historians

Objev podobné jako Access to History: Civil Rights and Race Relations in the USA 1850–2009 for Pearson Edexcel Second Edition - Vivienne Sanders

Learn to blend theory with practice in group work with Corey/Corey/Corey's COUNSELING FOR GROUPS: PROCESS AND PRACTICE, Cengage International Edition, 11th Edition. Focusing on the "what is" and the "how to" of group counseling, the authors use up-to-date examples, guidelines, insights and an enhanced diversity perspective to show you how group leaders can apply key concepts of the group process to a variety of groups. You'll receive practical guidance on working with groups of children, adolescents and adults in both school settings and community settings. Many new activities encourage active learning, enabling you to see clinical applications come to life in the content that is covered. The MindTap online learning experience includes videos of group counseling sessions that further help to prepare you for professional practice.

Objev podobné jako Counseling for Groups: Process and Practice, Cengage International Edition - Gerald Corey, Marianne Schneider Corey, Cindy Corey

A new edition of Shon Harris’ bestselling exam prep guide―fully updated for the 2021 version of the CISSP examThoroughly updated for the latest release of the Certified Information Systems Security Professional exam, this comprehensive resource covers all objectives in the 2021 CISSP exam developed by the International Information Systems Security Certification Consortium (ISC)2®. CISSP All-in-One Exam Guide, Ninth Edition features learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. Written by leading experts in information security certification and training, this completely up-to-date self-study system helps you pass the exam with ease and also serves as an essential on-the-job reference.Covers all 8 CISSP domains:Security and risk managementAsset securitySecurity architecture and engineeringCommunication and network securityIdentity and access management (IAM)Security assessment and testingSecurity operationsSoftware development securityOnline content includes:1400+ practice exam questionsGraphical question quizzesTest engine that provides full-length practice exams and customizable quizzes by chapter or exam domainAccess to Flash cards

Objev podobné jako CISSP All-in-One Exam Guide, Ninth Edition - Shon Harris, Fernando Maymi

Technical experts are key to driving business growth and customer improvement ideas – but their commercial value is under-utilised.Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of technical experts who are not currently employed in sales roles. It offers insights from behavioural science, commercial best practices and new international research that will help technical experts and business leaders to:Understand the drivers and optimise the impact of commercial potential in technical expertsDetermine how technical experts can create customer improvement opportunities and contribute to sustainable growthImplement a practical framework that helps technical experts to increase their commercial impactOpen up leadership and HR silos to share best practices on customer improvement selling

Objev podobné jako Customer Improvement Selling - Katarina Coppe