customer service for hospitality and tourism simon hudson louise hudson

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

For courses in Hospitality Marketing, Tourism Marketing, Restaurant Marketing, or Hotel Marketing. Marketing for Hospitality and Tourism, 6e is the definitive source for hospitality marketing courses. Taking an integrative approach, this highly visual, four-color book discusses hospitality marketing from a team perspective, examining each hospitality department and its role in the marketing mechanism. These best-selling authors are known as leading marketing educators and their book, a global phenomenon, is the most frequent adoption for the course. Developed with extensive student and professor reviews, this edition includes new coverage of social media, discussion of current industry trends, and hands-on application assignments.

Objev podobné jako Marketing for Hospitality and Tourism, Global Edition - Philip Kotler, James Makens, Seyhmus Baloglu, John Bowen

This introductory text provides readers with a robust understanding of tourism and its industries, including how destinations are developed, marketed and managed, and how tourism impacts communities, environments and economies. The authors discuss the critical issues affecting 21st century tourism, such as sustainability, the climate crisis, globalisation, community, technology, the environment and the sharing economy. The text has been fully updated in light of the Covid-19 pandemic and its notable, and in some cases lasting, impacts on the tourism industry. The text features new mini-case studies (snapshots) and international case studies from countries around the globe including USA, Saudi Arabia, India, China, New Zealand, Australia, Namibia and the UK. It discusses the latest trends in transport, hospitality, attractions and the travel trade and includes examples from major tourism companies including Trip.com, TUI and Airbnb. The book is suitable for students who are starting their tourism studies as part of their college or university education. Clare Inkson is a Senior Lecturer in Tourism and Course Leader of BA Tourism with Business at the University of Westminster, London. Lynn Minnaert is the Academic Director and Clinical Associate Professor at New York University’s Jonathan M. Tisch Center for Hospitality and Tourism.

Objev podobné jako Tourism Management - Clare Inkson, Lynn Minnaert

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•Discusses the social and cultural dimensions of entrepreneurship; •Includes case studies from a wide range of Hospitality and Tourism sectors; •Industry perspectives and examples included to contextualise the theory.Entrepreneurship in Hospitality and Tourism: a global perspective second edition provides a new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. The highly qualified international team of contributors ensures a global perspective. The editors clearly outline the key theoretical perspectives and go on to cover the various types of entrepreneurship. Fully informed by the latest research, it incorporates: •different country contexts; •the social and cultural dimensions of entrepreneurship; •case studies from a wide range of Hospitality and Tourism sectors; •Industry perspectives and examples included.

Objev podobné jako Entrepreneurship in Hospitality and Tourism

This timely, expert-led book brings together the latest academic and practitioner insights on AI technology within the hospitality and tourism industries.The disruptive nature of AI is captured in a logically structured and accessible way, with global case studies covering the latest technological developments in AI via a wide range of detailed, ‘real world’ examples designed to help the reader understand how this complex subject area is applied in industry. Topics covered include privacy concerns, AI in hotels, personalization of the guest experience, travel planning, virtual assistants and recommendation systems, sustainability, blockchain, AR, VR, IoT, smart destinations and big data analytics, amongst others. Chapters also include insights on governmental policies, environmental sustainability, social change, and how these impact and interact with AI technologies within the context of tourism and hospitality.This volume is of pivotal interest to students, scholars and academics in the fields of tourism, hospitality, business, management, human geography, social sciences and sustainability, as well as those with an interest in AI technology more generally.

Objev podobné jako The Role of Artificial Intelligence in the Tourism and Hospitality Sector

This book provides an overview of Environmental, Social, and Governance (ESGs) concepts in the hospitality and tourism industry. As EGS become more prevalent as a strategic management and development tool, there is need to understand a holistic picture of ESG practices.

Objev podobné jako Environmental, Social, and Governance Strategies in the Hospitality and Tourism Industry

Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company''s extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company''s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers'' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company''s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom ... Unknown localization key: "more"

Objev podobné jako The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Joseph A. Mic

''A brilliant oral history of the golden age of British wrestling and magnificent wider social history.'' Richard OsmanThe classic account of the men and women who used to fight each other for pride and money. Simon Garfield brings them to life in one last glorious bout of jealousy, myth, revenge, passion and deep devotion.When British wrestling was dropped from the ITV schedules in the mid-80s it left the giants of the ring - Big Daddy, Giant Haystacks, Kendo Nagasaki - bereft. This is the true story of the circuit, the big names and their rivalries, told with humour, warmth and affection. This edition features a new afterword by the author.

Objev podobné jako The Wrestling - Simon Garfield

The publication of For Marx and Reading Capital established Louis Althusser as one of the most influential figures in the Western Marxist tradition. On Ideology charts Althusser’s critique of the theoretical system unveiled in his own major works, and his developing practice of philosophy as a "revolutionary weapon."

Objev podobné jako On Ideology - Louis Althusser

Fully revised and updated to reflect current trends and emerging topics, the fourth edition of Conferences and Conventions: A Global Industry provides an expert-led, comprehensive introduction to, and overview of, the key elements of the global conference, convention and meetings industry.This book examines the conference industry’s origins, structure and future development, as well as its economic, social and environmental impacts. It provides an in-depth analysis of the strategies, practices, knowledge and skills required to organise memorable conferences and similar business events, with detailed descriptions of all the planning and operational processes. Following an international approach, this edition features additional sections on the increase in technological advancements and opportunities, as well as the rise of virtual and hybrid events in a post-pandemic era. Written in an accessible and engaging style, the book includes integrated case studies to highlight current issues and demonstrate theory in practice. Structured logically with useful features throughout to aid learning and understanding, this book is an invaluable resource to students following events management, hospitality and tourism courses, as well as for event planners and practitioners already working in the conference industry.

Objev podobné jako Conferences and Conventions - Peter Wynn-Moylan, Tony Rogers

International Cases on Tourism Destination Management and COVID-19 provides students, lecturers and practitioners with an essential real-life resource on how different tourism destinations around the world have been impacted by, and responded to, the COVID-19 pandemic. These 34 in-depth case studies from the Americas, the APAC region, Europe, and the Middle East allow a global perspective, and acts as a toolkit than can be used to design a better future for tourism destinations that embraces sustainability and collaboration. For each case study, secondary sources such as media articles, industry and government reports, campaign materials, websites and social media channels have been closely analysed. In addition, interviews have been conducted with destination marketers, government officials, tour operators, professional guides, and hotel managers to provide a holistic view for each destination. Each case study is structured around COVID-19 impacts, responses and outcomes, and includes further reading, video links, and discussion questions to challenge students further in their self-study and to encourage in-class discussions. This is an essential resource for tourism students and lecturers across the curriculum, and a fascinating read for anyone in the business of tourism.

Objev podobné jako International Case Studies on Tourism Destination Management and COVID-19 - Simon Hudson

Artificial Intelligence (AI) in Tourism, Hospitality and Event: Revolutionising Experiences provides in-depth insights, practical examples, and best practices tailored specifically for professionals and academics in the fields of tourism, hospitality and events. It goes beyond theoretical concepts and to explore the real-world implementation of AI technologies, highlighting their potential impact and benefits within the industry. This industry-specific focus makes it a valuable resource that explains and harnesses the power of AI in the context of tourism and hospitality. •A comprehensive resource that combines theoretical knowledge with practical relevance. •Covers a vast overview of AI applications, encompassing various subtopics such as personalized recommendations, chatbots, revenue management, and destination management. •Includes dedicated sections with real-world case studies showcasing successful AI implementations in the industry. •Analyses the lessons learned from AI-driven projects and identifies best practices and strategies that can be adopted in the industry. •Offers practical recommendations for and from industry professionals on harnessing the power of AI in their businesses. With an experienced team of contributors from both academia and industry, each chapter is written in a user friendly style with pedagogic features such as chapter objectives, vignettes and real life case studies and summaries.

Objev podobné jako Artificial Intelligence in Tourism, Hospitality and Events: Revolutionising Experiences

In Research Methods in Tourism, Hospitality and Events Management, the authors use a step-by-step approach to guide students through the whole research process, from initial ideas, through to writing up and presenting the findings. Coverage of the Internet and the digital environment as a space to carry out research has been included, and the use of technology in analysis such as SPSS, NVivo and Qualtrics is covered alongside the more traditional ‘by-hand’ methods. Hints, tips, exercises as well as end-of-chapter case studies demonstrate real challenges and practical examples from a variety of settings to help students understand how to manage and present their own research. The book is complemented by examples of tourism destinations from Spain, Switzerland, Italy and India, and a selection of PowerPoint slides for lecturers. Suitable for undergraduate and foundation degree students undertaking a research project in Tourism, Hospitality or Events Management.

Objev podobné jako Research Methods in Tourism, Hospitality and Events Management - Susan Horner, Natalie Semley, Paul Brunt

Addressing technology and social transformation in tourism, hospitality and gastronomy, this text presents research and case studies, on the practices adopted within the industry. It provides insight in to these areas of growing study interest and is a resource for those researching within the areas of tourism development and hospitality.

Objev podobné jako Technology and Social Transformations in Hospitality, Tourism and Gastronomy

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive ... Unknown localization key: "more"

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

* Fully developed case studies all with theoretical underpinning and clear learning outcomes.* Teaching notes accompany all cases which specify teaching methods to be adopted for effective use in the classroom.* Teaching Instructions and Lesson Plans provide which offer a step-by-step teaching process, how students should be organized, information to be provided, the questions to be raised, and suggested assignments.A comprehensive collection of fully developed case studies of event management and event tourism main areas, including human resources, leadership, marketing, strategy, operations, stakeholder management, and evaluation, all written by international experts. The cases mirror the practices and challenges in the event management industry across the globe – in different regional contexts and cultures – integrating theory with functional and operational perspectives. All are accompanied with teaching notes that explain learning outcomes, theoretical underpinnings, teaching methods, and provide detailed learning activities, questions and tools for analysis and guided assignments.Cases For Event Management and Event Tourism is a must have collection for all those studying and teaching event management nad event tourism. It contextualizes understanding and provides a real-life perspective on the theory, models and best practice in the industry.Part of the Event Management Theory and Methods Series. This series examines the ... Unknown localization key: "more"

Objev podobné jako Cases For Event Management and Event Tourism

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

Objev podobné jako Brilliant Customer Service - Debra Stevens

This book explores the roles that control, abuse, bullying and family violence can play within the tourism system. While it is generally understood that such behaviours are significant issues in society, the correlation between these types of behaviour and tourism has not been assessed in scholarly circles. The volume sets out to explain each of these behaviours within tourism industries using autoethnography as its method. This book reveals the heightened risk of family violence during family events, sporting events and in the tourism system, and explains that risks continue and can even increase after separating from a perpetrator of family violence. This is an important and under-researched area in the tourism and events literature and will be of interest to researchers and practitioners in these fields, as well as family violence, social work, health and law.You can see the author''s blog post about her work here:Â https://channelviewpublications.wordpress.com/2023/03/22/the-dark-side-of-family-tourism/

Objev podobné jako Control, Abuse, Bullying and Family Violence in Tourism Industries - Elisa Zentveld

In the contemporary world of guaranteed change, shopping remains a constant in the tourism experience, even though its forms, measures, functions and manifestations are continuously evolving. This book offers traditional perspectives on shopping and tourism and updates current thinking in relation to experiences, and internal and external forces that affect retail change and shopping behaviour. It also examines how technology and changes in travel create new retail spaces, virtual spaces and retailscapes in tourism contexts. The volume provides a global perspective, with empirical examples being utilised from many parts of the world in a series of conceptually driven chapters on current issues, opportunities, challenges and paradigms in the relationship between shopping and tourism.

Objev podobné jako Contemporary Perspectives on Shopping, Retail and Tourism

Customer service scanner, fits for: Magellan 9300i, Magellan 9400i, order separately: mounting option.

Objev podobné jako Datalogic 90ACC0169 customer service scanner

Inspire your students to develop their knowledge of the hospitality and catering industry and improve their cooking skills with this new textbook from the UK''s Number 1 Hospitality & Catering publisher*. This textbook combines easily digestible content with engaging activities and exam-style questions to help students develop the knowledge, skills and exam technique they need for units 1 and 2 of the updated qualification (for first teaching September 2022).- Introduce each topic with clear summaries and keyword definitions presented in an easily digestible format- Reinforce understanding with ''Knowledge check'' questions and scaffolded activities - Improve confidence with guidance on even the most complex practical skills- Prepare for assessment with exam-style questions and mock controlled assessment activities alongside expert guidance from authors Bev Saunder and Yvonne Mackey - Explore what it''s like to work in the vibrant hospitality and catering industry from a range of business case studies*according to Nielsen sales data

Objev podobné jako WJEC Level 1/2 Vocational Award in Hospitality and Catering - Bev Saunder, Yvonne Mackey

Managing hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered. Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions.This book: Emphasises experiences within hospitality, providing students with a focused and applicable text.Includes numerous international industry case studies to illustrate how hospitality organisations manage experiences; these real-life scenarios provide key teaching points. Provides wider theoretical principles to develop the field of hospitality and place it within an industry context. An invaluable read for undergraduate students of hospitality and event management, this textbook also provides an overview for postgraduate students and those studying further education courses in hospitality ... Unknown localization key: "more"

Objev podobné jako Managing Hospitality Experiences

Endorsed by University of Cambridge International Examinations. Cambridge IGCSE Travel and Tourism has been written specifically for the Cambridge IGCSE Travel and Tourism syllabus. Sections have been split into units, each dealing with a particular topic, and are cross-referenced to other units wherever appropriate. This new title contains a wide variety of activities and questions to check and facilitate students'' understanding, as well as case studies and illustrative examples encouraging subject-based knowledge and a truly international approach.

Objev podobné jako Cambridge IGCSE Travel and Tourism - Fiona Warburton, John D. Smith

Target exam success with My Revision Notes. Our updated approach to revision will help youlearn, practise and apply your skills and understanding. Coverage of key content is combinedwith practical study tips and effective revision strategies to create a guide you can rely on tobuild both knowledge and confidence.My Revision Notes: WJEC Level 1/2 Vocational Award in Hospitality and Catering helps all students:- Develop subject knowledge by making links between topics for more in-depth exam answers- Plan and manage revision with our topic-by-topic planner and exam breakdown introduction- Build quick recall with bullet-pointed summaries at the end of each chapter- Understand key terms needed for the exam with user-friendly definitions and a glossary- Avoid common mistakes and enhance exam answers with exam tips- Improve subject-specific skills with an exam skills checkbox at the end of each chapter- Practise and apply skills and knowledge with Exam-style questions and frequent Now test yourself questions, and answer guidance online

Objev podobné jako My Revision Notes: WJEC Level 1/2 Vocational Award in Hospitality and Catering, Second Edition - Bev Saunder, Yvonne Mackey

Prepare students for success in the external assessment for WJEC Level 1/2 Vocational Award in Hospitality and Catering. This focused, write-in workbook has been written by experienced teachers and authors to provide clear guidance on the assessment criteria, with activities to support knowledge retention and application.- Provides comprehensive coverage of the specification content, so students can review their knowledge for all topic areas- Enables students to test their knowledge and understanding, as well as ensuring they can apply this knowledge effectively and confidently- Prepares students for assessment, breaking down the different question types and offering clear guidance on responses- Supports both classroom learning and independent study, with content that can be used flexibly throughout the year or for revisionAll answers for the questions included in this workbook are available online (see page 4 of the workbook for details).

Objev podobné jako WJEC Level 1/2 Vocational Award Hospitality and Catering Exam Practice Workbook - Bev Saunder, Yvonne Mackey

"Depend upon it, God''s work done in God''s way will never lack God''s supplies." - Hudson Taylor"Hudson Taylor was ...one of the greatest missionaries of all time, and... one of the four or five most influential foreigners who came to China in the nineteenth century for any purpose..." - Kenneth Scott Latourette (Author, A History of the Expansion of Christianity)"No other missionary since the Apostle Paul has had a wider vision and has carried out a more systematized plan of evangelizing a broad geographical area than Hudson Taylor." - Ruth Tucker (author of From Jerusalem to Irian Jaya: A Biographical History of Christian Missions.)A single sentence in 1869 transformed Hudson Taylor''s life and consequently the lives of hundreds of people in England and thousands of Chinese converts. After his experience he exclaimed "Oh, Mr Judd, God has made me a new man! God has made me a new man!"Hudson Taylor''s spiritual secret was the realization of what it meant to be in union with Christ: daily, even hourly, resting in his presence provided seemingly inexhaustible joy, peace, and energy. These were obvious to those who observed him in his strenuous life of prodigious missionary work. His colleague Charles Judd recorded,"He ... Unknown localization key: "more"

Objev podobné jako Hudson Taylor's Spiritual Secret - Frederick Howard Taylor, Geraldine Taylor

Examines how temporality manifests in and impacts tourism in different parts of the world looking at climate, culture and/or structural conditions of the tourism operation. It looks at the reasons and causes for temporality within tourism and how this effects both the industry, the consumer and the environment.Divided into four parts, Tourism: A temporal analysis looks at:* The dimensions and relationships between time and tourism: the causal reasons for seasonality in tourism, links between seasonal variations and visitation and why people travel when they do.* The operational dimensions of temporality: the challenges of ''peak season'' and ''low season'', pricing, planning, managing the labour demands and yield systems.* Strategic responses to temporal variation: the role of temporality/seasonal variation as a policy issue, the role of festivals and events in combatting temporality and the effect of social media.* The End of Temporality?: the rise of ''year-round '' tourism, its enablers and its’ resulting effects both positive nad negative in the industry, the environments and the economy.With contributions from international experts from academia and industry, this text uses case students and vignettes throughout to contextualise the theory and enabling students to have a better understanding in order to critique and question the issues ... Unknown localization key: "more"

Objev podobné jako Tourism

Smart cities are cities which use different types of electronic methods and sensors to collect data. The gathered information and data is then used to manage assets, resources and services efficiently to improve the operations across the city. This book provides a new insight for the current issues and opportunities in smart cities and related concepts in the next generation of urban evolution. The smart cities of tomorrow engage locals, visitors, governments and businesses in the intelligent, collaborative and connected ecosystem. To this end, the goal of this book is to provide better understanding of city services but also enhancing and evaluating the local and visitor experience and city decision-making processes by creating livable environments and business solutions. With international contributions from well-respected and international academics, it brings state-of-art knowledge on marketing management (and related areas e.g., urban studies) from a new modern perspective within the smart cities. Via academic research and international case studies, it discusses issues such as:•Smart tourists in smart cities•The evolution of the smart city•Smart trends in the tourism and hospitality industry•Smart sports in smart cities•Creating a smart tourist destinations•What does it mean for the locals – the smart city as a proposal to improve the ... Unknown localization key: "more"

Objev podobné jako Smart Cities and Tourism

The Power of New Urban Tourism explores new forms of tourism in urban areas with their social, political, cultural, architectural and economic implications. By investigating various showcases of New Urban Tourism within its social and spatial frames, the book offers insights into power relations and connections between tourism and cityscapes in various socio-spatial settings around the world.Contributors to the volume show how urban space has become a battleground between local residents and visitors, with changing perceptions of tourists as co-users of public and private urban spaces and as influencers of the local economies. This includes different roles of digital platforms as resources for access to the city and touristic opportunities as well as ways to organise and express protest or shifting representations of urban space. With contemporary cases from a wide disciplinary spectrum, the contributors investigate the power of New Urban Tourism in Africa, Asia, the Americas, Europe and Oceania. This focus allows a cross-cultural evaluation of New Urban Tourism and its dynamic, and changing conception transforming and subverting cities and tourism alike.The Power of New Urban Tourism will be of great interest to academics, researchers and students in the fields of cultural studies, sociology, the political sciences, economics, history, ... Unknown localization key: "more"

Objev podobné jako The Power of New Urban Tourism

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

Developed from the successful Portuguese textbook Teoria do Turismo, Tourism Theory provides clear and thorough coverage of all aspects of tourism theory for students and researchers of tourism. It examines general concepts in tourism; disciplines and topics; the tourist; intermediation, distribution and travel; and the tourism destination.

Objev podobné jako Tourism Theory - Alexandre Panosso Netto, Guilherme Lohmann

Huge numbers of people want to write for children, but it is notoriously difficult to find a publisher in this increasingly comeptitive area. This inspiring and practical guide from acknowledged expert on children''s publishing Louise Jordan, will show you how to make your work stand out from the crowd and appeal to commissioning editors, and, of course, your intended audience.

Objev podobné jako How To Write For Children And Get Published - Louise Jordan

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

This book critically explores sport-related tourism drawing on the fields of sport management, the sociology of sport, consumer behaviour, sports marketing, economic, urban and sports geography, and tourism studies. It presents multidisciplinary perspectives of sport tourism, as structured by the geographical concepts of space, place and environment. The volume offers a comprehensive update of the discussions presented in the two previous editions, recognising the significant growth in sub-elite participation sports and addresses spectator-based sport events, participation-based sport events, active sport, and sport heritage activities. It aims to advance theoretical thinking on the subject of sport tourism development and critical thinking on the interplay of local and global forces in sport and tourism development. It continues to be an important text for students and researchers in tourism studies, human geography, sports geography, sociology of sport, sports management, sports marketing and history of sport.

Objev podobné jako Sport Tourism Development - James Higham, Tom Hinch

Hudební CD - V roli stylizovaného kazatele, kterého Louis ztělesnil k dokonalosti, a obklopený sborem gospelových zpěváků Sy Olivera V roli stylizovaného kazatele, kterého Louis ztělesnil k dokonalosti, a obklopený sborem gospelových zpěváků Sy Olivera a vlastní skupiny, legendární All Stars, kombinuje svůj jedinečný hlas a hru na trubku a dosahuje úžasné hloubky interpretace. CD obsahuje dvě spojené nahrávky And the Good Book + Louis and the Angels + bonusovou píseň Seznam stop CD Nobody Knows the Trouble I've Seen / Shadrack / Go Down, Moses / Rock My Soul / Ezekiel Saw the Wheel / On My Way / Down by the Riverside / Swing Low, Sweet Chariot / Sometimes I Feel Like a Motherless Child / Jonah and the Whale / Didn't It Rain / This Train / When Did You Leave Heaven? / You're a Heavenly Thing / I Married an Angel / A Sinner Kissed an Angel / Angela Mia / Angel Child / And the Angels Sing / Fools Rush in / I'll String Along with You / Angel /...

Objev podobné jako Armstrong Louis: And the Good Book + Louis and the Angels - CD (8436563184369)

**Winner of the Best Pregnancy Product at the Mother & Baby Awards 2025**‘Marie Louise is a dream come true for any parent with her uncanny ability to simplify the most important and complicated questions’Emma Bunton, co-founder of Kit and KinWhether you are planning for a baby, just found out you are pregnant or well into your third trimester, this book will help you to feel confident, informed and inspired about your exciting journey ahead.Through years of work with families, Senior Midwife Marie Louise reveals the key things that will make the biggest, most positive difference to you and your baby as you navigate these life-changing months.As well as this, Marie Louise is renowned for bringing complex science to life. You’ll discover fascinating facts that underpin everything you and your baby will go through, including -- How your nervous system is synced with your baby and why baby already knows a lot about you when they are born- The unique process your baby goes through to pass through the birth canal and how you work together in labour- Incredible facts about breast milkPacked with the most up-to-date findings and expert insights, you''ll find everything you need to prepare for motherhood and, ... Unknown localization key: "more"

Objev podobné jako The Modern Midwife's Guide to Pregnancy, Birth and Beyond - Marie Louise

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work.Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM.New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry.Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Objev podobné jako Human Resource Management in the Hospitality Industry - Michael J. Boella, Steven Goss-Turner

At a fundamental level, the purpose of leadership is to connect with and inspire the hearts and minds of others to become their absolute best so they can ultimately give the best of themselves at work, at home, and in their communities. How do we do that? Taylor Scott draws on his 20 plus years of experience working at hospitality industry leaders like Disney Parks and Resorts, Gaylord Hotels and Resorts, and The Cosmopolitan of Las Vegas, to provide an inviting, accessible fable about adopting a spirit of generosity. Give Hospitality tells the story of Summer Grace, who after leaving a toxic workplace that lacked inclusivity lands a new role at Kauwela Resorts -- the home of five core values that empower its people to thrive. Her story charts how leaders in any industry can bring those values to life by purposefully giving compassion, encouragement, kindness, hospitality, and leadership. Be inspired to embrace the game-changing power of giving and receiving hospitality, which in turn makes us happier, improves our health, strengthens our social bonds, evokes feelings of gratitude, and has a positive ripple effect in our communities. Learn actionable principles for cultivating an environment where employees are happier and more ... Unknown localization key: "more"

Objev podobné jako Give Hospitality - Taylor Scott

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Grammar and Vocabulary reference and practice for the revised Cambridge English: First (FCE) and Cambridge English: First (FCE) for Schools from 2015 Cambridge Grammar and Vocabulary for First and First for Schools provides complete coverage of the grammar and vocabulary needed for the Cambridge First exams, and develops listening skills at the same time. It includes the full range of First and First for Schools exam tasks from the Reading and Use of English, Writing and Listening papers, and contains helpful grammar explanations. This edition is updated for the new exam to be introduced from 2015. It is informed by the Cambridge Learner Corpus to ensure that the language tackles real learner errors. The accompanying listening material is available online for download.

Objev podobné jako Grammar and Vocabulary for First and First for Schools with Answers and Audio - Louise Hashemi, Barbara Thomas, Laura Matthews

Bringing insights from linguistics to those without a background in this field, An Introduction to Language and Communication for Allied Health and Social Care Professions enables readers to better appreciate the ways in which language functions simultaneously as an instrument to encode and communicate meaning, build and sustain interpersonal relationships, and express identity. Grounded in the understanding of language as a multifunctional, interactional tool offered by sociolinguistics, pragmatics, and discourse analysis, the book:Provides readers with well-grounded tools that they can use to inform their daily work as well as to reflect upon their own communicative practices and – where necessary – to improve themFeatures ‘discussion points’ in the form of questions, suggestions for reflection, and small analysis tasks throughout Contains end-of-chapter summaries and suggestions for further reading An Introduction to Language and Communication for Allied Health and Social Care Professions is ideal as a core or supplementary textbook for students on degrees in public health, social work, social care, nursing, and other allied health professions who are taking courses in communication. It is also an invaluable guide for qualified health and social care practitioners, to support both their professional practice and their continuing professional development.

Objev podobné jako An Introduction to Language and Communication for Allied Health and Social Care Professions - Simone C. Bacchini

Let''s go on a journey through 5,000 years of tourism in Egypt starting with the pre-2011 economic height, back through the Thomas Cook cruises in the nineteenth century to the ancient Egyptians themselves making journeys down the Nile to visit Abydos and Memphis on pilgrimage, or to travel for work.Whilst tourism itself is a new concept exploring the local (and not so local environment) is almost hardwired into human nature. And considering the Giza pyramids were a thousand years old at the time of Ramses II, there would have been many wonderful things to see.This book explores the tourism industry and its development from selling amulets at ancient temples, through manufacturing mummies for tourists to buy to adventure trips in the modern day. As numbers of visitors increased so did the business of tourism including refreshments, accommodation, guided tours and souvenirs.This book will provide a comprehensive introduction to Egypt and its attraction to tourists from the pharaonic period to the modern day. Whilst thousands of years separate us the evidence shows many travelled for the same reasons people do today.

Objev podobné jako Tourism in Egypt Through the Ages - Charlotte Booth

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

The relationship between tourism and communication is intricate and is demonstrated in the cultural context of the Western world. This book unveils the synergy between these two domains, highlighting how communication taps into humanity's innate desire for movement, ultimately catalysing consciousness expansion and cultural evolution.

Objev podobné jako Communication and Tourism - Dr Michael Tsangaris

‘I''ve just literally devoured Newborn and absolutely loved it’ Giovanna Fletcher, Happy Mum Happy Baby podcastThe new memoir from Kerry Hudson about her struggle to build a safe, loving home for her baby – the very opposite of the home she grew up in...‘Absorbing’ Irish Times‘Filled with colour’ Amy Liptrot, author of The Outrun‘A rallying cry’ HeraldHow do you build a family without a blueprint to work from? Kerry Hudson grew up in poverty. Always on the move, shuttled between the care system and her chaotic mother, she left school at 15 without qualifications. Now a prize-winning writer, she looks back and asks: how do you create a different life for yourself and your family?In Newborn we see how Kerry found love, what it took to decide to start a family of her own and how fragile every step of the journey towards parenthood was. All along the way, she faces obstacles that would test the strongest foundations, from struggles with fertility to being locked down in a Prague maternity hospital to a marriage in crisis. But over and over again, her love, hope, fight – and determination to break patterns and give her son a different life – win ... Unknown localization key: "more"

Objev podobné jako Newborn - Kerry Hudson

Small garages and service stations are a vital – but fast disappearing – part of Britain’s automotive landscape. Often independently owned and sited in idiosyncratic buildings, they are rightfully celebrated and sensitively documented in this essential book. You might use a local garage to change a tyre or replace your exhaust, but when was the last time you pulled over and took a good look at the building itself? In the spirit of Ed Ruscha’s Twentysix Gasoline Stations (1963), photographer Philip Butler has done just that. Over six years, he’s travelled the length and breadth of Britain photographing these diverse, eccentric and idiosyncratic buildings. As motoring became popular in the early 1900s, the need for mechanical expertise to service, repair, refuel, and sell vehicles soared – and the ‘garage’ was born. From the Mock-Tudor fad of the 1920s via the Streamline Moderne of the 1930s, to the simple Modernist rationalism of postwar Britain, each era has produced a distinct automotive architecture. With the introduction of the Ministry of Transport (MOT) vehicle test in the 1960s, demand accelerated still further. A diverse array of structures was utilised – churches, cinemas, railway arches, fire stations, shops, factories – all proved versatile enough ... Unknown localization key: "more"

Objev podobné jako 226 Garages and Service Stations - FUEL, Philip Butler

Takes you on eight fascinating walks along Manhattan''s Hudson waterfront, with stops along the way to explore its architecture, infrastructure, and history.Through eight structured walks from Battery Park to Spuyten Duyvil, Along the Hudson tells the story of the rise, decline, and rebirth of Manhattan''s Hudson waterfront from the seventeenth century to the present day. It traces the ongoing evolution of the Hudson shoreline from a gritty line of working docks into a desirable residential enclave and a chain of inviting parks. Along the way special attention is paid to notable buildings both historical and contemporary, to key transportation infrastructure, and to seminal historic events and personalities that shaped New York''s dynamic relationship with the river that inspired its creation. Some of the many sites readers will explore include:At the foot of Pearl Street, the Wireless Operators Memorial (1915) honors radio operators who died at sea. Jack Phillips, radio man on the Titanic, is the first name listed.Westbeth, a five-building complex filling the entire square block along West Street between Bank and Bethune Streets. Once home to Bell Labs, the site was converted to provide housing and workspace for artists, writers, and performers.Anna Hyatt Huntington''s statue of Joan of Arc ... Unknown localization key: "more"

Objev podobné jako Along the Hudson - William J. Hennessey