practical customer success management rick adams

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

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When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Objev podobné jako Customer Success Essentials - Kellie Lucas

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.

Objev podobné jako Customer Success - Dan Steinman, Nick Mehta, Lincoln Murphy

In light of the shift from service and satisfaction to loyalty and retention, Customer Experience (CX) is vital, involving all interactions with a brand. Success demands planning, training, data use, tech adaptation. Caribbean context explored, discussing theories, cases, challenges, trends shaping CX's future impact.

Objev podobné jako Customer Experience Management in the Caribbean

Shiba and Walden have significantly revised their classic, A New American TQM. With new methodologies and case studies, this work is one of the most comprehensive studies of management theory and business success. The authors identify a comprehensive approach to management that goes beyond operations improvement to help executives and managers create unique organizational capabilities. They contend that organizations must develop skills in four major areas: customer focus, continuous improvement, total participation, and societal networking. They present proven methods that enable dynamic implementation strategies, facilitate ongoing learning, and encourage continuous diffusion of evolving information and quality practices throughout an organizationÂ’s entire network. Techniques described have been instituted at Analog Devices, Hewlett-Packard, Motorola, Teradyne and many other companies. Numerous in-depth case studies from these and other companies illustrate actual implementations. Shoji Shiba, formerly of MIT is one of the most respected business consultants in the world. Among his many accolades, he received the 2002 Deming Prize, one of the highest awards in management bestowed in Japan. "Professor Shiba has been a source of inspiration, experience and knowledge to countless numbers of CQM members, MIT faculty and students and other organizations and companies around the world....The success of his publications, teaching and ... Unknown localization key: "more"

Objev podobné jako Four Practical Revolutions in Management - David Walden, Shoji Shiba

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

This second edition of the book reflects the authors’ work to continually improve upon the model and to apply the methodology to a broader range of issues. The book includes: • An entirely new chapter on managing risk in programs, which is an important dimension in today’s world of ever more complex initiatives • Updated material and methodology more closely aligned with relevant international standards • Emphasis on minimizing the threats and maximizing the opportunities to optimize achievement of your project goals Based on sound principles and best practices, this book guides any member of the project management team in conducting risk management in a real-world environment.

Objev podobné jako Practical Project Risk Management - David Hillson, Peter Simon

Keramický hrnek o objemu 325 ml s termochromním potiskem, který mění vzhled podle teploty obsahu. Je dodáván v dárkovém balení, ale není určen pro myčku nádobí ani mikrovlnnou troubu. Vhodný pro fanoušky seriálu Rick a Morty.

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• Balení v dárkovém boxu
• Vhodné pro děti od 3 let
• Autentický licencovaný design

Objev podobné jako Pyramid International Rick a Morty měnící hrnek, 325 ml

Project Management Metrics, KPIs,and Dashboards Enables readers to easily understand and implement essential strategies on measuring project management performance Project Management Metrics, KPIs, and Dashboards provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that ­readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI’s PMBOK® Guide and stresses value-driven project management. Written by the leading authority in the field, sample topics covered in the work are as follows: Stakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile Comparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies/frameworks Customer relations management, a new look at defining project success, and why customer satisfaction must always be considered Scope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creep For project managers across all industries, Project ... Unknown localization key: "more"

Objev podobné jako Project Management Metrics, KPIs, and Dashboards - Harold R. Kerzner

The definitive text that connects sales theory to the practical implications of selling in today''s world Selling and Sales Management, 12th Edition, by Jobber, Lancaster and Le Meunier-FitzHugh provides an integrated and strategic approach to managing sales and customer relations in a complex, volatile and global marketplace. Fully updated with the latest case studies and practical exercises, the new edition covers leading research into the use of technology to enhance the selling process, as well as the recent thinking in customer relationship management and the interactions between sales and marketing functions. The text is well grounded for undergraduate and postgraduate students in business management or marketing degrees, as well those studying MBA or sales professionals in the field. The new edition offers: Expanded coverage of the management of sales channels Updated content on the role of social media and artificial intelligence in selling A fully revised chapter on sales management Increased coverage of strategic selling and partnering Discussion on the interactions between sales and marketing functions Extended discussion on customer management New and updated practical illustrations, examples and cases About the authors: David Jobber is Emeritus Professor of Marketing at University of Bradford and has served on the editorial boards ... Unknown localization key: "more"

Objev podobné jako Selling and Sales Management - David Jobber, Kenneth Le Meunier-Fitzhugh, Geoffrey Lancaster

A practical guide to the management of habitat for invertebrates.Many invertebrates are highly specialised creatures with very precise habitat requirements. This means that they can be very sensitive indicators of environmental change. It also means that they can be lost from a site through small changes in management of their habitat. This book is a practical manual covering management for invertebrates: it provides guidelines to enable reserve managers and conservationists to take account of the vulnerable habitat features so important to invertebrates.The introduction gives an overview of British invertebrate species, site size and vegetation structure, management need of invertebrates and a summary of invertebrate survey methods. The author then deals, chapter-by-chapter, with each major habitat type: woodland, grasslands, lowland heaths, freshwater wetlands, and coastlands.This is a digital reprint of the 2001 edition (ISBN:0-901930-30-0) - there are no changes or updates from the 2001 edition.

Objev podobné jako Habitat Management for Invertebrates - Peter Kirby

**Business Book Awards 2025 Finalist** What does ‘Success’ mean to you? Blending history, behavioural science and a rich tapestry of interviews, Irish author Adrian Kelly explores this age-old question in a new light. Once a struggling student who languished at the bottom of his class, Adrian knows first-hand the sting of failure. Now, three decades later, he brings his experience as a solicitor, entrepreneur and sports coach to challenge common misconceptions about the core skills vital to overcoming challenge, with examples from Napoleon to the movie and sports stars of today. He examines how even the brightest and best can lose their way when it comes to the application of those skills. Finally, in a universe of ever-increasing opportunities, this is an invitation to consider what the most important things to accomplish in your life really are – they might not be what you think. Provocative and practical, The Success Complex creates a template for a new understanding of the pursuit of success that truly fulfils. Adrian Kelly: ‘A pursuit, not just of sustained success, but of a success that sustains you.’

Objev podobné jako The Success Complex - Adrian Kelly

Exam Success in Cambridge IGCSE® & O Level Biology fully supports the latest Cambridge IGCSE (0610) & O Level (5090) syllabuses and is suitable for use alongside our Complete and Essential IGCSE Biology series. The Guide helps students cope with the increased rigour of linear IGCSEs by bringing clarity and focus to exam preparation and by providing explicit exam guidance. Learners can recap content through easy-to-digest chunks, apply this via targeted revision activities, review and reflect on their work, and use exam practice and worked examples to achieve best results.Exam Success in IGCSE & O Level Biology is written by Ron Pickering, teacher trainer for Cambridge and author of the Complete Biology Student Book. Students can benefit from his expertise and excellent understanding of what support they need in order to reach their full potential.Other resources are also available: a Practical Workbook, Student Books and Workbooks. The Practical Workbook helps students to achieve practical exam success. The Complete or Essential Student Book is at the heart of delivering the course and is available in print, online or via a great-value print and online pack. The Workbook is for independent practice and strengthens exam potential inside and outside the classroom.

Objev podobné jako Cambridge IGCSE® & O Level Biology: Exam Success - Ron Pickering

Exam Success in Cambridge IGCSE® & O Level Physics fully supports the latest Cambridge IGCSE (0625) & O Level (5054) syllabuses and is suitable for use alongside our Complete and Essential IGCSE Physics series. The Guide helps students cope with the increased rigour of linear IGCSEs by bringing clarity and focus to exam preparation and by providing explicit exam guidance. Learners can recap content through easy-to-digest chunks, apply this via targeted revision activities, review and reflect on their work, and use exam practice and worked examples to achieve best results.Exam Success in IGCSE & O Level Physics is written by Anna Harris, an IGCSE Physics examiner and experienced teacher, and Sarah Lloyd author of our Complete and Essential Physics Workbooks. Students can benefit from their expertise and excellent understanding of what support learners need in order to reach their full potential.Other resources are also available: a Practical Workbook, Student Books and Workbooks. The Practical Workbook helps students to achieve practical exam success. The Complete or Essential Student Book is at the heart of delivering the course and is available in print, online or via a great-value print and online pack. The Workbook is for independent practice and strengthens exam potential ... Unknown localization key: "more"

Objev podobné jako Cambridge IGCSE® & O Level Physics: Exam Success - Anna Harris, Sarah Lloyd

THE DEFINITIVE GUIDE TO PROGRAM MANAGEMENT--FULLY UPDATED AND REVISEDProgram managers must strike a balance between operations and project implementations in order to develop and maintain a culture in which the components of success are repeatable. The Handbook of Program Management is designed to help you do exactly that.This go-to guide supplies you with the insight and tools you need to establish processes that ensure the success of your project managers--and increase the profitability of your products and services. Fully updated and heavily revised, this new edition helps you incorporate new technologies and people into your processes while delivering improved products and services that continually outpace your competition.The Handbook of Program Management providescritical information from a trusted expert. In addition to the classic chapters on Attributes of the Effective Program Manager, Stakeholder Management, and Portfolio Management Essentials, this updated edition is packed with brandnew material covering:Change managementInterfacesHow bad projects are stopped or postponedHow consultants and subcontractors should be usedProgram performance analysisThe role of governanceAvoiding the complicated theories and phantom quick-fixes you''ll find in other books, The Handbook of Program Management offers straightforward, actionable methods for establishing a highly effective project management culture: one with integrity, energy, and full stakeholder support.Nowhere else ... Unknown localization key: "more"

Objev podobné jako The Handbook of Program Management: How to Facilitate Project Success with Optimal Program Management, Second Edition - James Benedict Brown

Often, "Customer First", or even "Customer as the Sole Purpose", has been touted as the golden principle to conduct business in our commercial world. But to a lot of people, practising it is not as simple as it sounds. People interpret the principle in their own ways and adopt different approaches in practice.This book develops a "Left-Right Circles" theory where customer needs are depicted as the "Left Circle". The book also analyzes various levels of customer needs and the key approaches to satisfying those needs. The "Right Circle" in this theory depicts how a company develops its own strengths as competencies. The book describes how the Left and Right Circles interact, move in sync in a perfectly harmonious manner, offer products and services that customers will repeatedly purchase, and thereby builda strong base of loyal supporters for the company. The Left Circle driven approaches are applicable equally to serving customers and stakeholders. The approaches apply effectively to non-profit organizations as well as to profit-making companies. The theory can also be extended to interpersonal relationships, helping to enhance harmony and joy in personal lives.

Objev podobné jako Customer Needs And Strategic Management: Left-right Circles Analysis - Joseph Leo Koerner, Andrew Chi-fai Chan, Diamond Tai, Conrad Wong

Elektronická kniha - autor Luc De Ceuster, 169 stran Jazyk: anglickýAnotace: Focus on Risk Management – Manage Risks to improve Project Success concentrates on risk management within the project management process and life cycle. Since the financial and economical crisis hit the world, everybody realized how important a good risk management plan is. Unfortunately, today still many companies limit their risk management to identify and prioritize risks. A systematic approach to isk management is not common. This book focuses on the nature of uncertainty. It describes echniques to qualify, quantify and integrate risks in the final project plan and introduces a structured approach to risk that is dvantageous for project team and client. Fault tree analysis, FMEA, three point estimate (PERT) and MonteCarlo analysis are introduced, explained and demonstrated with xamples. Finally, the reader will have a better understanding about uncertainty and manage it better...

Objev podobné jako Focus on risk management - Manage risks to improve project success (978-80-254-8708-2)

The Exam Success in Cambridge IGCSE® & O Level Chemistry Practical Workbook fully supports the latest Cambridge IGCSE (0620) & O Level (5070) syllabuses, and is suitable for use alongside our Complete and Essential IGCSE Chemistry series.The Practical Workbook provides everything students need to grow their confidence and help them achieve the best grades they can in their Practical Test or Alternative to Practical paper. It includes complete method, equipment, and safety for all required practicals or alternative to practicals, as well as hints on tackling practical exam questions and tips on translating and applying skills to new contexts. The book also directly addresses concerns from teachers about Papers 5 and 6.The Exam Success in IGCSE & O Level Chemistry Practical Workbook is written by Primrose Kitten, an experienced teacher and science revision expert. Students can benefit from her excellent understanding of what they need to achieve their best.Other resources are also available. The Exam Success Guide helps students to raise their grades in their Chemistry IGCSE. The Complete or Essential Student Book is at the heart of delivering the course and is available in print, online or via a great-value print and online pack. The Workbook is for independent ... Unknown localization key: "more"

Objev podobné jako Cambridge IGCSE® & O Level Chemistry: Exam Success Practical Workbook - Primrose Kitten

Perhaps the biggest factor influencing teacher wellbeing and student learning is whether students are calm, focussed, and attentive in the classroom. Despite this, most teachers feel that their teacher training allocated far too little time to the fundamental principles and practical strategies that form the foundation of effective classroom management. In this book, Mark Dowley and Ollie Lovell address this shortfall by revealing 10 principles and 18 routines that will set you up for classroom management success. The Classroom Management Handbook, is the most concise, scaffolded, and unapologetically practical guide to classroom management available.

Objev podobné jako The Classroom Management Handbook: A practical blueprint for engagement and behaviour in your classroom and beyond - Oliver Lovell, Dr. Mark Dowley

Keeping One Cow is a comprehensive guide focused on the practical aspects of managing milch cow. With the increasing population and the universal need for milk, this book provides valuable insights for individuals involved in dairy farming or those simply keeping a family cow. The work covers a broad range of topics essential for maintaining a productive and healthy cow, including the care of the animal, stabling, manure management, and soil cultivation for growing feed. Each section offers the personal experiences and advice of various experts, ensuring diverse perspectives on how to achieve the best milk production. The book emphasizes practical methods, such as soiling and crop cultivation, to ensure a consistent and affordable milk supply. Written by renowned professionals, including professors and experts in dairy management, this work serves as both a manual and a source of advice for those new to cow-keeping or looking to refine their existing practices. The combination of expert guidance and real-world experience makes it a helpful resource for anyone seeking to improve their dairy farming skills.

Objev podobné jako Keeping One Cow Being The Experience Of A Number Of Practical Writers, In A Clear And Condensed Form, Upon The Management Of A Single Milch Cow

Take an exciting journey to success in your LPN/LVN career! Emphasizing leadership and clinical judgment skills, Success in Practical / Vocational Nursing: From Student to Leader, 10th Edition helps you navigate your way through nursing school, examinations, the job search, and success in professional practice. It describes the building blocks essential to a successful career, such as critical thinking, ethics, effective communication, and an understanding of your role in the nursing process. Also useful are review questions to help you get ready for the NCLEX-PN® examination. Written by educators Lisa Falgiatore Carroll and Janyce Collier, this edition adds new insight into the ways self-empowerment can help you achieve positive outcomes in class and on the job. Basic career information includes the value of the LPN, workforce trends, state regulations governing LPN practice, and insight into safe practice and NCLEX-PN® successLearning features in each chapter include objectives and key terms with phonetic pronunciations, with definitions in the text and in the glossaryStorytelling narratives at the beginning of specific chapters use real-life scenarios to provide context for the topicGet Ready for the NCLEX-PN® Examination section at the end of each chapter includes key points, critical thinking scenarios, additional learning resources, and review ... Unknown localization key: "more"

Objev podobné jako Success in Practical/Vocational Nursing - Janyce L., MSN, RN, CNE Collier, Lisa Carroll

A market-leading must-have and part of the LPN Threads series, Success in Practical/Vocational Nursing, From Student to Leader, 8th Edition provides you with everything you need to succeed in both nursing school and in a career in LPN/LVN nursing. With a strong emphasis on leadership, this clear, comprehensive new edition discusses the higher-level roles and responsibilities of an LPN/LVN leader, the skills necessary to become a successful LPN/LVN, and the future of the field. It is filled with opportunities for you to test your understanding as you read, as well as practice NCLEX review questions at the end of each chapter to prepare you for the NCLEX-PN (R) Examination. Collaborative Care boxes highlight challenges that occur in emerging community and continuing care workforce settings, and give you examples of leadership and management opportunities for LPN/LVNs in any health care setting you may find yourself. Critical Thinking boxes include activities that could be used in a flipped classroom experience, and provide you with critical thinking and problem solving opportunities throughout the chapter to enhance your understanding. Try This boxes provide students and instructors with clinical simulations or activities related to topics discussed in the text that can be utilized in simulation ... Unknown localization key: "more"

Objev podobné jako Success in Practical/Vocational Nursing - Patricia Knecht

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

In the quest for competitive advantage, navigating change can be daunting. Following a unique, four-part structure focussing on and confronting strategic issues, sensing opportunities and threats, choosing strategies and transforming organizations, this essential textbook offers a fresh and provocative perspective on strategic management.

Objev podobné jako Strategic Management - Henk W. Volberda, Rick M. A. Hollen, Kevin Heij, Joana R. Pereira, Jatinder S. Sidhu

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Practical Project Management is a realistic and easy-to-follow guide to managing projects for voluntary organisations

Objev podobné jako Practical Project Management - Elizabeth Gray-King

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Ansel Adams: 400 Photographs presents the full spectrum of Adams'' work in a single volume for the first time, offering the largest available compilation from his legendary photographic career. Beautifully produced and presented in an attractive landscape trim, Ansel Adams: 400 Photographs will appeal to a general gift-book audience as well as Adams'' legions of dedicated fans and students.The photographs are arranged chronologically into five major periods, from his first photographs made in Yosemite and the High Sierra in 1916 to his work in the National Parks in the 1940s up to his last important photographs from the 1960s. An introduction and brief essays on selected images provide information about Adams'' life, document the evolution of his technique, and give voice to his artistic vision.Few artists of any era can claim to have produced four hundred images of lasting beauty and significance. It is a testament to Adams'' vision and lifetime of hard work that a book of this scale can be compiled. Ansel Adams: 400 Photographs is a must-have for anyone who appreciates photography and the allure of the natural world.

Objev podobné jako Ansel Adams' 400 Photographs - Ansel Adams

This "glorious" revelatory biography from a Pulitzer Prize winner is about the most essential Founding Father (Ron Chernow)—the one who stood behind the change in thinking that produced the American Revolution. Thomas Jefferson asserted that if there was any leader of the Revolution, “Samuel Adams was the man.” With high-minded ideals and bare-knuckle tactics, Adams led what could be called the greatest campaign of civil resistance in American history. Stacy Schiff returns Adams to his seat of glory, introducing us to the shrewd and eloquent man who supplied the moral backbone of the American Revolution. A singular figure at a singular moment, Adams amplified the Boston Massacre. He helped to mastermind the Boston Tea Party. He employed every tool available to rally a town, a colony, and eventually a band of colonies behind him, creating the cause that created a country. For his efforts he became the most wanted man in America: When Paul Revere rode to Lexington in 1775, it was to warn Samuel Adams that he was about to be arrested for treason. In The Revolutionary: Samuel Adams, Schiff brings her masterful skills to Adams’s improbable life, illuminating his transformation from aimless son of a well-off family to ... Unknown localization key: "more"

Objev podobné jako The Revolutionary: Samuel Adams - Stacy Schiff

This "glorious" revelatory biography from a Pulitzer Prize winner is about the most essential Founding Father (Ron Chernow)—the one who stood behind the change in thinking that produced the American Revolution. Thomas Jefferson asserted that if there was any leader of the Revolution, “Samuel Adams was the man.” With high-minded ideals and bare-knuckle tactics, Adams led what could be called the greatest campaign of civil resistance in American history. Stacy Schiff returns Adams to his seat of glory, introducing us to the shrewd and eloquent man who supplied the moral backbone of the American Revolution. A singular figure at a singular moment, Adams amplified the Boston Massacre. He helped to mastermind the Boston Tea Party. He employed every tool available to rally a town, a colony, and eventually a band of colonies behind him, creating the cause that created a country. For his efforts he became the most wanted man in America: When Paul Revere rode to Lexington in 1775, it was to warn Samuel Adams that he was about to be arrested for treason. In The Revolutionary: Samuel Adams, Schiff brings her masterful skills to Adams’s improbable life, illuminating his transformation from aimless son of a well-off family to ... Unknown localization key: "more"

Objev podobné jako The Revolutionary: Samuel Adams - Stacy Schiff

Dárková sada - pro fanoušky seriálu Rick and Morty, součástí sady je hrníček o objemu 315 ml, korkový podtácek a gumová klíčenka, hrníček je vhodný do myčky i mikrovlnné trouby Dárková sada Rick And Morty - Pickle Rick se skládá z hrníčku, přívěsku a podtácku. Keramický hrníček má objem 315 ml. Korkový podtácek ochrání váš nábytek před kolečky z nápojů. Gumovou klíčenku si můžete připevnit třeba na batoh. Hrníček je vhodný do mikrovlnné trouby i do myčky na nádobí. Celá sada Rick And Morty - Pickle Rick je zdobena motivy této série. Klíčové vlastnosti dárkové sady Rick And Morty - Pickle RickDárková sada Rick And Morty - Pickle Rick se skládá z hrníčku, klíčenky a podtáckuKeramický hrníček má objem 315 mlJe vhodný do myčky i mikrovlnné troubyPodtácek je vyroben z korku Na klíčenku byl použitý gumový materiálCelá sada je zdobena motivem Rick And Morty - Pickle Rick

Objev podobné jako Rick And Morty - Pickle Rick - hrnek + přívěsek + podtácek (5050293851969)

This book covers both the hard and soft issues regarding contract management. This second edition contains many examples of good and bad practices in the context of contract management, as well as additional chapters relating to Developing Scopes of Work, Leasing Contracts and International Contracting.

Objev podobné jako Practical Contract Management - Ray Carter

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

Toaletní voda - pro ženy, aromatická hlavní vůně, objem 50 ml Pokud se zajímáte o dámské vůně, potom je pro vás jako stvořená toaletní voda NINA RICCI. Dámská toaletní voda NINA RICCI vám dodá potřebnou dávku sebevědomí pro každý perný den. Ve vínku má intenzivně osvěžující aromatickou vůni, která bude zajímat aktivně smýšlející osoby, jež se pouští často střemhlav do dobrodružného světa, odkud se vrátí silnější a novou čerstvou energií. Odhalte svou osobnost všem kolem s toaletní vodou NINA RICCI, která má smyslnou životní kompozici. Klíčové vlastnosti toaletní vody Nina Ricci Nina Les Monstres de Nina Ricci EdT 50 ml W Toaletní voda NINA RICCI obsahuje především dámské tóny vůní Hlavní složce vévodí aromatická kombinace vonných tónů Objem flakonu činí 50 ml Je jen na vás, jakou příležitost pro tuto vůni zvolíte Toaletní voda NINA RICCI přináší specifickou vůni Zahalte se do svěží vůně toaletní vody NINA RICCI. Hlavní aromatická vůně promění váš běžný den v...

Objev podobné jako Nina Ricci Nina Les Monstres de Nina Ricci EdT 50 ml W (1410103)

‘Over my 55-year career, I’ve seen British cuisine transform. What we have now is an amalgam of our own rich repertoire of dishes, and the food and flavours of so many different cultures from the people who have made Britain their home – from meat and two veg to Pad Thai noodles. We have today what I believe is one of the most exciting cuisines in the world’ – Rick SteinIncludes all of the recipes from Rick's new BBC seriesAccompanying the major new BBC2 series, Rick Stein’s Food Stories is an exciting collection of new classics that celebrate modern Britain.Rick’s recipes reflect his mouth-watering and heartfelt exploration of today’s British cuisine and how different cultures have influenced the nation’s evolving palate. Rick highlights traditional favourites such as Bangers and champ with red wine gravy, Crumpets with potted shrimp, and Tattie scones with smoked salmon and puts his twist on new food and flavours that have come to our shores, including Kubo pork belly adobo, Arroz roja and Paneer jalfrezi. With stunning food and location photography, Rick Stein’s Food Stories also shines a spotlight on talented food heroes from all over the country, from food growers and producers to immigrant home ... Unknown localization key: "more"

Objev podobné jako Rick Stein’s Food Stories - Rick Stein

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

Objev podobné jako The Ultimate Customer Experience - Scott McKain

Marvel at elegant architecture, explore stunning Alpine countryside, and get to know a unique culture: with Rick Steves on your side, Austria''s top cities can be yours! Inside Rick Steves Vienna, Salzburg & Tirol you''ll find:- Comprehensive coverage for spending a week or more exploring Vienna, Salzburg and Tirol- Rick''s strategic advice on how to get the most out of your time and money, with rankings of his must-see favorites- Top sights and hidden gems, from Mozart''s house, the Vienna State Opera, and stunning Hapsburg palaces to the eerie Bone Chapel and the oldest salt mine in the world- How to connect with culture: Sip a beer brewed onsite by monks, nibble a Sacher torte in a corner café, or catch a concert at a historic classical music venue- Beat the crowds, skip the lines, and avoid tourist traps with Rick''s candid, humorous insight- The best places to eat, sleep, and relax with a glass of wine- Self-guided walking tours of lively neighborhoods and incredible museums- Detailed maps and directions, including a fold-out map for exploring on the go- Useful resources including a packing list, a German phrase book, a historical overview, and recommended reading- Over 600 bible-thin pages include ... Unknown localization key: "more"

Objev podobné jako Rick Steves Vienna, Salzburg & Tirol (Eighth Edition) - Rick Steves

In 1941, Ansel Adams photographed America''s national parks for a series of murals that would celebrate the country''s natural heritage. Because of the escalation of World War II, the project was suspended after less than a year, but not before Adams had produced these images, which illustrate both his early innovations and the shape of his later, legendary career as America''s foremost landscape photographer. The invitation to photograph the nation''s parklands was the perfect assignment for Adams, as it allowed him to express his deepest convictions as artist, conservationist, and citizen. These stunning photographs of the natural geysers and terraces in Yellowstone, the rocks and ravines in the Grand Canyon, the winding rivers and majestic mountains in Glacier and Grand Teton national parks, the mysterious Carlsbad Caverns, the architecture of ancient Indian villages, and many other evocative views of the American West demonstrate the genius of Adams'' technical and aesthetic inventiveness. In these glorious, seminal images we see the inspired reverence for the wilderness that has made Ansel Adams'' work an enduring influence on environmentalism as well as art.

Objev podobné jako Ansel Adams - Ansel Adams

Love versus ego. Math versus science. Ancient gods versus technocratic dweebs. It’s the saga to slay all other sagas. It’s . . . the Space Shake Saga! Hold on to your plumbuses!Dive a**-first into a world where Mr. Goldenfold, not Rick Sanchez, is the supreme universal intelligence, where ancient gods threaten our very existence, and where rich technocrats try to impose their will on the world (LOL, can you imagine?). It’s up to Rick and Morty, yet again, to put their lives on the line in order to protect the universe and maybe, just maybe, get that perfect milkshake.Written by Alex Firer (Rick and Morty: Rick’s New Hat) and illustrated by Fred C. Stresing (Rick and Morty: Meeseeks, P.I.) and Marc Ellerby (Rick and Morty: Ricklemania), Rick and Morty Compendium Vol. 5 collects all twelve sick issues of Oni Press’ time- and space-frolicking Rick and Morty revamp. Featuring a special backup by writer Rafer Roberts and illustrator Suzi Blake, this is more Rick and Morty than you’ll ever need—but you’ll be glad you have!

Objev podobné jako Rick and Morty Compendium Vol. 5 - Alex Firer, Rafer Roberts

Rick Stein’s first ever Christmas cookbook, bringing together all his favourite seasonal recipes and stories for the most wonderful time of the year. For the very first time, one of the nation’s most-loved chefs celebrates the most wonderful time of the year with a book to cosy up and hunker down with. Rick Stein’s Christmas reflects not only his incredible culinary career but also the special memories, times with family and festivities that Rick has cherished over the years.From unmissable classics to fresh new dishes, Rick Stein’s Christmas features more than 100 recipes to take you through the festive season. Whether it’s roast goose, glazed ham, mince pies, a little spice inspired by his wide-ranging travels, or the best ways to make magic with your leftovers, this is Rick’s collection of everything that says comfort and joy in the kitchen, including:Smoked Haddock & Leek TartLeftover Turkey & Ham Raised PieRoast Butternut Squash Wellington with Porcini GravySticky Date & Walnut Toffee PuddingThrough evocative writing about his own festive favourites, Rick also shares stories of what makes Christmas special to him and how food plays such an important part in our celebrations, no matter what traditions we follow. For family feasts, candlelit ... Unknown localization key: "more"

Objev podobné jako Rick Steins Christmas - Rick Stein

With Rick Steves, Nice and the French Riviera are yours to discover! This slim guide excerpted from Rick Steves Provence & the French Riviera includes:Rick's firsthand, up-to-date advice on the best sights, restaurants, hotels, and more in Nice and the French Riviera, plus tips to beat the crowds, skip the lines, and avoid tourist trapsTop sights and local experiences: Explore medieval town centers and admire the works of Chagall and Matisse. Relax on seafront promenades and pebble beaches, stroll the yacht-filled harbors, and drive scenic coastal roads. Helpful maps and self-guided walking tours to keep you on track With selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Nice & the French Riviera is truly a tour guide in your pocket. Extending your trip? Try Rick Steves Provence & the French Riviera. Exploring more of France? Pick up Rick Steves France for comprehensive coverage, detailed itineraries, and essential planning information.

Objev podobné jako Rick Steves Snapshot Nice & the French Riviera (Third Edition) - Steve Smith, Rick Steves

For many people images of the major national parks in th US exist in the mind''s eye as Ansel Adams photographs. A dedicated environmentalist as well as renowned artist, he was one of the 20th century''s most ardent champions of the parks system. Through his photos, essays and letter-writing campaigns, he helped create new parks and better protect existing ones. He worked in more than 40 national parks over 50 years - including Shenandoah, the Great Smoky Mountains and Acadia in the East - and his work in the California High Sierra resulted in some of the most indelible images of the natural world ever made with a camera. 50 of the images in this volume have not been published in any authorized Ansel Adams book previously; many more are rarely seen. A substantial essay by photographic critic and historian Richard B. Woodward lays out Adams'' significant role tracing the history of American conservation. The selection of photographs was made by Andrea G. Stillman, Adams'' assistant late in life and a foremost expert on his work. A group of thumbnail images with brief narratives, enlivened by quotations from Adams, appears at the back of the book.

Objev podobné jako Ansel Adams in the National Parks - Ansel Adams

Audioknihu Nepropadejte panice - Douglas Adams a Stopařův průvodce po Galaxii napsal autor: Neil Gaiman, čte: Tomáš Černý. Celková stopáž: 8 hodin, 50 minut. Pro každého, kdo dobře ví, kde má ručník / Nepostradatelný manuál k Stopařovu průvodci po Galaxii z pera Neila Gaimana, světozná-mého spisovatele, který oslavuje život a dílo Douglase Adamse. Kniha o životě, vesmíru a vůbec všem, co se dotýká autora nejslavnější pětisvazkové trilogie všech dob. Je určená těm, kdo měli spoustu otázek o povaze, sociálním zázemí, inspiračních zdrojích a příčetnosti Douglase Adamse, ale nevěděli, komu je položit. Kniha sleduje pro-měny původně rozhlasového seriálu v knižní bestseller, televizní seriál, divadelní hru, film, počítačovou hru, a ručníky. Současně nás seznamuje i se životem spisovatele Douglase Adamse, s jeho netradičním dětstvím či jeho proměnou ve stopařskou superhvězdu galaktic-kého formátu. Milovníkům Stopařova průvodce kniha poskytne nepřeberné množství vy-světlivek, jak se to mělo, má a bude mít s galaktickým průvodcem, jeho autorem i s naším světem vůbec. A těm, kdo o Stopaři zatím nic nevědí, nabízí lákavou návnadu. Tympanum vydává kompletní sérii Stopařova průvodce po Galaxii od Douglase Adamse.

Objev podobné jako Nepropadejte panice - Douglas Adams a Stopařův průvodce po Galaxii (MP3-CD) - audiokniha

Herní podložka o rozměrech 90 x 40 cm s potiskem motivu Ricka a Mortyho. Vhodná pro pohodlné hraní her i práci na počítači. Kvalitní provedení zajišťuje dlouhou životnost.

• Velký formát 90 x 40 cm pro pohodlné hraní
• Kvalitní potisk s motivem Ricka a Mortyho
• Vhodná pro hraní her i práci na počítači
• Praktická a stylová dekorace pracovního stolu

Objev podobné jako Rick a Morty herní podložka 90 x 40 cm

Toaletní voda - pro ženy, květinová hlavní vůně, vonná složka aldehyd, benzoin, bergamot, broskev, cedr, fialka, geránium, hřebíček, jasmín, karafiát, kosatec, mech, mošus (pižmo), neroli, orchidej, rozmarýn, růže, růžové dřevo, santalové dřevo, vetiver a ylang-ylang, francouzské výroby Pokud máte rádi dámské vůně, můžeme vám nabídnout toaletní vodu NINA RICCI. Dámská toaletní voda NINA RICCI vás bude doprovázet při každém náročném úkolu. Speciálně navržena kombinace dřevitých tónů vytváří silnou, a přesto jemnou vůni, která zbystří všechny smysly. Je výrazná, silná, pronikavá a pro okolí i vás snadno zapamatovatelná. Sáhněte po toaletní vodě NINA RICCI a nechte vyniknout své pravé já. Hlavní přednosti toaletní vody NINA RICCI L'Air du Temps EdT Toaletní voda NINA RICCI obsahuje především dámské tóny vůní Hlavní složku tvoří dřevitá kombinace vonných tónů Poznáte okázalost i eleganci francouzské toaletní vody NINA RICCI Obklopte se touto nezapomenutelnou vůní,...

Objev podobné jako NINA RICCI L'Air du Temps EdT