digital customer success nick mehta kellie capote

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Objev podobné jako Customer Success Essentials - Kellie Lucas

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.

Objev podobné jako Customer Success - Dan Steinman, Nick Mehta, Lincoln Murphy

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ochranný kryt iSaprio Digital Palms 10 pro Samsung Galaxy S22 5G
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odpadkový koš do malých prostor mezi skříňkami
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úložný prostor na oblečení mezi podlahou a stropem
stabilní věšák mezi podlahu a strop
zahradní nůž na plevel pro spáry mezi dlaždicemi
ortopedický polštář mezi kolena z paměťové pěny
polštář mezi kolena pro spaní na boku
polštář mezi kolena po operaci kyčle

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

This hands-on book introduces students to the demands of university study in a clear and accessible way and helps them to understand what is expected of them. It helps students to develop the core skills they need to succeed at university, and gives guidance on the key forms of academic writing, including essays, reports, reflective assignments and exam papers. It shows students how to recognise opinions, positions and bias in academic texts from a range of genres, develop their own ''voice'' and refer to others'' ideas in an appropriate way. It also features authentic examples of academic texts and engaging activities throughout to aid understanding.Packed with practical guidance and self-study activities, this book will be an essential resource for all students new to university-level study.Accompanying online resources for this title can be found at bloomsburyonlineresources.com/academic-success. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

Objev podobné jako Academic Success - Nick Wilson, Deanna Wong, Maria Herke, Jean Brick

Growth doesn''t happen overnight; it''s a choice. You must wake up every day and choose growth. These decisions compound over time, and with ruthless consistency, the outcomes are life-changing. Whether training for a marathon, leading a family, or starting a business, being intentional with everything we do is essential for success. Nick Bare shares a simple philosophy for helping people tap into the clarity and resolve they need to keep progressing: go one more. This action is applied to our lives and the outcomes we experience. As simple as it may seem, it is not easy. And if it were easy, everyone would do it. Loaded with manifestos, prompts, and curated advice from Nick''s previous podcast guests and mentors, Go One More will help you to: Understand where you need to focus your time, energy, and resources to clarify your mission; Unpack the doubts and fears robbing you of joy -- and cultivate confidence; Embrace challenging moments and lean into hard times; Cope with unexpected interruptions and thrive during life transitions; Build routines and create boundaries to prevent burnout and prioritize what matters most. Go One More is not just another self-help book; it''s a transformative mindset that will revolutionize ... Unknown localization key: "more"

Objev podobné jako Go One More - Nick Bare

Evolving from Digital Transformation to Digital Acceleration Using The Galapagos Framework challenges established thinking and offers a new way to deliver digital change. It introduces The Galapagos Framework, which is a new, innovative, and human-centric approach to transformational change. The framework allows organizations to move from digital transformation to digital acceleration, resulting in the creation of exciting and groundbreaking products as well as having a positive impact on the motivation and well-being of their teams.Digital Acceleration is an iterative process that allows organizations to deliver transformations and demonstrate continual progress at pace. Rather than tackling the transformation as one large single event, Digital Acceleration enables organizations to improve one or, at most, two discrete areas of the business quickly and then move onto the next area needing improvement.Presenting a detailed guide to The Galapagos Framework, the book also highlights solutions to common issues, expert case studies, and The Galapagos Roadmap. It discusses how the framework provides the key to increasing productivity, delivery velocity, and performance while reducing cost and complexity, ultimately resulting in digital and business success. The book demonstrates how The Galapagos Framework operates in practice to provide clear solutions to common issues that are classifi ed into Human ... Unknown localization key: "more"

Objev podobné jako Evolving from Digital Transformation to Digital Acceleration Using The Galapagos Framework - Brian Harkin

Tento zadní ochranný kryt z měkkého TPU materiálu chrání Samsung Galaxy S22 5G před poškozením. Kryt má přesné výřezy pro všechny konektory a ovládací prvky, což umožňuje plnohodnotné používání telefonu. Instalace je díky pružnosti materiálu velmi snadná.

• Vysoká odolnost proti poškození při pádu
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• Příjemný povrch, který dobře drží v ruce

Objev podobné jako iSaprio Digital Palms 10 pro Samsung Galaxy S22 5G (digpal10-TPU3-S22-5G)

Ortopedický polštář mezi kolena s fixačním páskem udržuje správnou polohu těla při spánku na boku. Snižuje napětí v kloubech a zmírňuje bolesti, je vhodný po operacích a v těhotenství. Vyroben z PUR pěny se snímatelným flanelovým povlakem.

• Zajišťuje správnou polohu páteře, kyčlí a nohou při spánku na boku.
• Snižuje napětí v kloubech a zmírňuje bolesti zad, nohou a kyčlí.
• Vhodný po operacích, v těhotenství a jako prevence onemocnění kolen.
• Snímatelný povlak na zip, pratelný na 30 °C.

Objev podobné jako Polštář mezi kolena s fixačním páskem, 26 x 21 x 16 cm

Ortopedický polštář mezi kolena z paměťové pěny podporuje správnou polohu těla při spánku na boku. Snižuje napětí v kloubech a zmírňuje bolesti zad, nohou a kyčlí. Je vhodný pro těhotné ženy, rekonvalescenci po operacích nebo jako prevence zdravotních potíží.

• Zajišťuje správnou polohu páteře, kyčlí a nohou při spánku na boku.
• Snižuje napětí v kolenních kloubech a zmírňuje bolesti zad, nohou a kyčlí.
• Vhodný pro těhotné ženy, po operacích nebo jako prevence onemocnění kolen.
• Vyroben z paměťové pěny s snímatelným bavlněným povlakem na zip.

Objev podobné jako Polštář mezi kolena, 25 x 20 x 15 cm,

Including a previously-unpublished story ''The Bargain'', Truman Capote''s The Complete Stories is the first ever complete collection stories from one of the masters of American literature, and the author of Breakfast at Tiffany''s. This Penguin Classics edition includes an introduction by Reynolds Price.Passionate, perceptive and eloquent, the short stories of Truman Capote are amon the greatest works of twentieth-century American fiction. This new collection gathers them all together for the first time: from early, eerie Southern Gothic tales such as ''Miriam'' and ''The Headless Hawk'', to the brilliantly evocative ''Children On Their Birth-days'' and the tenderly autobiographical ''A Christmas Memory'' - an affectionate portrayal of Capote''s own Alabama upbringing. Whether describing the Deep South of his childhood, or considering city life with the penetrating gaze of an outsider - as in ''Among the Paths to Eden'' and the hitherto unpublished ''The Bargain'' - these stories rank among Capote''s finest work: acutely observed tales from a unique and brilliant mind.Truman Capote (1924-84) was born in New Orleans. He left school when he was fifteen and subsequently worked for The New Yorker, which provided his first - and last - regular job. He wrote both fiction and non-fiction - short stories, novels ... Unknown localization key: "more"

Objev podobné jako The Complete Stories - Truman Capote

A FASCINATING TRUE STORY OF FRIENDSHIP, INTRIGUE AND UNFORGIVABLE BETRAYAL, NOW A MAJOR TV SERIES Readers LOVE Capote''s Women: ''A genuinely fascinating account of a great writer and his muses.'' ⭐⭐⭐⭐⭐ ''Loved it! Fabulous book about a extremely complicated and complex character.'' ⭐⭐⭐⭐⭐''You won''t want to put this down.'' ⭐⭐⭐⭐⭐ ''There are certain women,'' Truman Capote wrote, ''who, though perhaps not born rich, are born to be rich.'' These women captivated and enchanted Capote - he befriended them, received their deepest confidences, and ingratiated himself into their lives. From Barbara ''Babe'' Paley to Lee Radziwill (Jackie Kennedy''s sister) they were the toast of mid-century New York, each beautiful and distinguished in her own way.For years, Capote had been trying to write what he believed would be his magnum opus, Answered Prayers. But when he eventually published a few chapters in Esquire, the barely fictionalised lives (and scandals) of his closest female confidantes were laid bare for all to see. The blowback incinerated his relationships and banished Capote from their high-society world forever.In Capote''s Women, New York Times bestselling author Laurence Leamer investigates the true story of the renowned author and his famous friends, weaving a fascinating tale of friendship, intrigue, ... Unknown localization key: "more"

Objev podobné jako Capote's Women - Laurence Leamer

SUNDAY TIMES ''SUMMER BOOKS'' CHOICE Readers LOVE Capote''s Women: ''A genuinely fascinating account of a great writer and his muses.'' ⭐⭐⭐⭐⭐ ''Loved it! Fabulous book about a extremely complicated and complex character.'' ⭐⭐⭐⭐⭐''You won''t want to put this down.'' ⭐⭐⭐⭐⭐ ''There are certain women,'' Truman Capote wrote, ''who, though perhaps not born rich, are born to be rich.'' These women captivated and enchanted Capote - he befriended them, received their deepest confidences, and ingratiated himself into their lives. From Barbara ''Babe'' Paley to Lee Radziwill (Jackie Kennedy''s sister) they were the toast of mid-century New York, each beautiful and distinguished in her own way.For years, Capote had been trying to write what he believed would be his magnum opus, Answered Prayers. But when he eventually published a few chapters in Esquire, the barely fictionalised lives (and scandals) of his closest female confidantes were laid bare for all to see. The blowback incinerated his relationships and banished Capote from their high-society world forever.In Capote''s Women, New York Times bestselling author Laurence Leamer investigates the true story of the renowned author and his famous friends, weaving a fascinating tale of friendship, intrigue, and betrayal.''DREAM HOLIDAY READING. . .'' SUNDAY TIMES''ABSOLUTELY PERFECT POOLSIDE ... Unknown localization key: "more"

Objev podobné jako Capote's Women - Laurence Leamer

The chilling true crime ''non-fiction novel'' that made Truman Capote''s name, In Cold Blood is a seminal work of modern prose, a remarkable synthesis of journalistic skill and powerfully evocative narrative published in Penguin Modern Classics.Controversial and compelling, In Cold Blood reconstructs the murder in 1959 of a Kansas farmer, his wife and both their children. Truman Capote''s comprehensive study of the killings and subsequent investigation explores the circumstances surrounding this terrible crime and the effect it had on those involved. At the centre of his study are the amoral young killers Perry Smith and Dick Hickcock, who, vividly drawn by Capote, are shown to be reprehensible yet entirely and frighteningly human. Truman Capote (1924-84) was born in New Orleans. He left school when he was fifteen and subsequently worked for The New Yorker, which provided his first - and last - regular job. He wrote both fiction and non-fiction - short stories, novels and novellas, travel writing, profiles, reportage, memoirs, plays and films; his other works include In Cold Blood (1965), Music for Chameleons (1980) and Answered Prayers (1986), all of which are published in Penguin Modern Classics.If you enjoyed In Cold Blood, you might like Jack Kerouac and ... Unknown localization key: "more"

Objev podobné jako In Cold Blood - Truman Capote

Learn how to bring customer excellence to your B2B business to retain existing clients and win new business, this bestselling guide contains expert advice from leading industry experts, as well as new frameworks and approaches.

Objev podobné jako B2B Customer Experience - Paul Hague, Nick Hague

From the authors of the internationally-bestselling business classic The Challenger Sale''A handbook of practices that will help you get into your customers'' heads, deliver good value, and win the sale'' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don''t focus on friendly, attentive customers. Instead, they target challenger customers.Challenger customers are sceptical, less interested in meeting and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with.Based on new research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these ''mobilizers'' and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again.The Challenger Sale, Amazon bestseller, Sales & Selling, January 2024

Objev podobné jako The Challenger Customer - Brent Adamson, Dixon Matthew, Pat Spenner, Nick Toman

''The only four things that interested me were: reading books, going to the movies, tap-dancing and drawing pictures. Then one day I started writing . . .'' Truman Capote began writing at the age of eight, and never looked back. A Capote Reader contains much of the author''s published work: his brilliant and prolific oeuvre of fiction, travel sketches, portraits, reportage and essays. It includes all twelve of his celebrated short stories, together with The Grass Harp and Breakfast at Tiffany''s. There are vivid sketches of places from Tangiers to Brooklyn, and fascinating insights into the lives of his contemporaries, from Jane Bowles and Cecil Beaton to Marilyn Monroe and Tennessee Williams. Generous space is devoted to reportage including ''The Muses Are Heard'', on his trip to Communist Europe in the 1950s with the cast of Porgy and Bess. In all, A Capote Reader demonstrates the chameleon talents of one of America''s most versatile and gifted writers.

Objev podobné jako A Capote Reader - Truman Capote

Controversial and compelling, In Cold Blood reconstructs the murder in 1959 of a Kansas farmer, his wife and children. Truman Capote''s comprehensive study of the killings and subsequent investigation explores the circumstances surrounding this terrible crime and the effect it had on those involved. At the centre of his study are the amoral young killers Perry Smith and Dick Hickcock, who, vividly drawn by Capote, are shown to be reprehensible, yet entirely and frighteningly human. The book that made Capote''s name, In Cold Blood is a seminal work of modern prose, a remarkable synthesis of journalistic skill and powerfully evocative narrative.

Objev podobné jako In Cold Blood - Truman Capote

Immortalised by Audrey Hepburn''s sparkling performance in the 1961 film of the same name, Breakfast at Tiffany''s is Truman Capote''s timeless portrait of tragicomic cultural icon Holly Golightly, published in Penguin Modern Classics.It''s New York in the 1940s, where the martinis flow from cocktail hour till breakfast at Tiffany''s. And nice girls don''t, except, of course, for Holly Golightly: glittering socialite traveller, generally upwards, sometimes sideways and once in a while - down. Pursued by to Salvatore ''Sally'' Tomato, the Mafia sugar-daddy doing life in Sing Sing and ''Rusty'' Trawler, the blue-chinned, cuff-shooting millionaire man about women about town, Holly is a fragile eyeful of tawny hair and turned-up nose, a heart-breaker, a perplexer, a traveller, a tease. She is irrepressibly ''top banana in the shock deparment'', and one of the shining flowers of American fiction.This edition also contains three stories: ''House of Flowers'', ''A Diamond Guitar'' and ''A Christmas Memory''.Truman Capote (1924-84) was born in New Orleans. He left school when he was fifteen and subsequently worked for The New Yorker, which provided his first - and last - regular job. He wrote both fiction and non-fiction - short stories, novels and novellas, travel writing, profiles, reportage, memoirs, plays ... Unknown localization key: "more"

Objev podobné jako Breakfast at Tiffany's - Truman Capote

Tender and bittersweet, these stories by Truman Capote, the author of Breakfast at Tiffany''s,are a captivating tribute to the Christmas season''We set about choosing a tree. "It should be," muses my friend, "twice as tall as a boy. So a boy can''t steal the star."''Selected from across Truman Capote''s writing life, these Christmas stories range from nostalgic, semi-autobiographical portraits of childhood to more unsettling tales of darkness beneath the festive glitter. In the Deep South of Capote''s youth, a young boy, Buddy, and his beloved maiden ''aunt'' Sook forage for pecans and whiskey to bake into fruitcakes, make kites - too broke to buy gifts - and rise before dawn to prepare feasts for a ragged assembly of guests; while in other stories, a lonely woman has a troubling encounter in wintry New York and an unlikely festive miracle, of sorts, occurs at a local drugstore.Brimming with feeling, these sparkling tales convey both the wonder and the chill of Christmas time.

Objev podobné jako A Christmas Memory - Truman Capote

''Breathtaking ... The stories are special. They stand in their own right as lovely vignettes of the lives of the lonely, broken and troubled'' Andrew Johnson, IndependentWritten when Truman Capote was in his teens and twenties, these recently-discovered short stories give a rare insight into an American icon. Tales of disappointed lovers, ageing spinsters, hoboes and murderous housewives, of yearning, poverty, despair, compassion, wit and wonder, they show us the boy from Alabama who became one of the twentieth century''s most celebrated literary voices.''An intriguing glimpse of Capote as a boy: precocious, provocative, spirited and strange, a "pocket Merlin" spinning tall tales'' Olivia Laing, New Statesman

Objev podobné jako The Early Stories of Truman Capote - Truman Capote

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Life’s always better with a little bit of sparkle.Poppy and Ben have been best friends for ever and now they’re embarking on a new adventure together – opening a joint unicorn gift shop and cafe.Ben has one rule; no unicorn paraphernalia is to cross into his tea shop. But Poppy has other ideas… As she sneakily begins adding glitter and sparkle to Ben’s upmarket tea shop BenBut now, with a business to run, it may just come between them.Readers love Kellie Hailes:‘a feel-good read powered by the magic of unicorns’‘''The Little Unicorn Gift Shop'' is the perfect antidote to a rainy day.’‘I cannot recommend this book enough, I want to read it all over again - utterly divine!’‘a delightful, warm, tender and fun contemporary novel’‘a heart-warming read’

Objev podobné jako The Little Unicorn Gift Shop - Kellie Hailes

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Poslední povídková sbírka Hudba pro chameleóny, kterou Truman Capote vydal za svého života, obsahuje třináct povídek a črt a delší novelu "Ručně vyřezávané rakvičky". Všechny povídky spojuje nádech snovosti, nedořečenosti a nevysvětlených tajemství, v črtách autor zpracovává setkání s Marilyn Monroe, Willou Catherovou, E. M. Forsterem, Gorem Vidalem a jinými slavnými osobnostmi. V nejzdařilejším textu sbírky, v "Ručně vyřezávaných rakvičkách", pak úspěšně navazuje na literární metodu "faction" neboli "non-fiction novel" - tedy román vystavěný z pravdivých událostí -, kterou použil ve svém nejslavnějším románu Chladnokrevně. Hudba pro chameleóny vychází v původním složení poprvé, vůbec poprvé je do češtiny převedeno sedm povídek i zásadní autorova předmluva, kde Truman Capote rekapituluje svoji spisovatelskou dráhu, hovoří o poslední tvůrčí krizi a představuje nový styl psaní, jehož výsledkem je právě tato kniha.

Objev podobné jako Hudba pro chameleóny - Truman Capote

Discover the most brilliant skills animals have ever evolved in a stylish and fascinating picture book. Body armour, seeing with sound, gliding without wings - wherever you look in the animal kingdom, you can find amazing super skills to deal with nature''s trickiest challenges. In fact, these skills are so amazing that they have evolved again and again in totally unrelated animals! From tiny insects to ginormous giraffes, meet the creatures that have the same ingenious ways of surviving and thriving on planet Earth. Discover the wonders of evolution in this vibrant picture book packed with incredible facts from zoologist Dr Nick Crumpton, and illustrated by award-winning new talent Viola Wang.

Objev podobné jako Awesome Animal Evolution: Discover the Greatest Success Stories of Animal Adaptation! - Dr. Nick Crumpton

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

​Academy Stars Second Edition builds on the enormous success of the first edition and has even more resources to foster brilliance in the primary English classroom. With the aid of Graphic Grammar animations, Grammar Booster, Extra Stars communicative activities, New Cambridge Young Learner exams activities and enriched readings and listenings, students become exceptional language learners. In addition, activities centered around Education for Sustainable Development & Citizenship and Social & Emotional Learning foster learner autonomy, and help pupils to become responsible citizens. WORKBOOK WITH DIGITAL WORKBOOK: With this blended solution of the print and digital version of the Workbook consolidating the language and concepts introduced in the Pupil’s Book, learners can practise online or in the classroom.

Objev podobné jako Academy Stars Second Edition 3 Workbook with Digital Workbook - Nick Coates

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

Objev podobné jako The Ultimate Customer Experience - Scott McKain

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive ... Unknown localization key: "more"

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Technical experts are key to driving business growth and customer improvement ideas – but their commercial value is under-utilised.Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of technical experts who are not currently employed in sales roles. It offers insights from behavioural science, commercial best practices and new international research that will help technical experts and business leaders to:Understand the drivers and optimise the impact of commercial potential in technical expertsDetermine how technical experts can create customer improvement opportunities and contribute to sustainable growthImplement a practical framework that helps technical experts to increase their commercial impactOpen up leadership and HR silos to share best practices on customer improvement selling

Objev podobné jako Customer Improvement Selling - Katarina Coppe

Often, "Customer First", or even "Customer as the Sole Purpose", has been touted as the golden principle to conduct business in our commercial world. But to a lot of people, practising it is not as simple as it sounds. People interpret the principle in their own ways and adopt different approaches in practice.This book develops a "Left-Right Circles" theory where customer needs are depicted as the "Left Circle". The book also analyzes various levels of customer needs and the key approaches to satisfying those needs. The "Right Circle" in this theory depicts how a company develops its own strengths as competencies. The book describes how the Left and Right Circles interact, move in sync in a perfectly harmonious manner, offer products and services that customers will repeatedly purchase, and thereby builda strong base of loyal supporters for the company. The Left Circle driven approaches are applicable equally to serving customers and stakeholders. The approaches apply effectively to non-profit organizations as well as to profit-making companies. The theory can also be extended to interpersonal relationships, helping to enhance harmony and joy in personal lives.

Objev podobné jako Customer Needs And Strategic Management: Left-right Circles Analysis - Joseph Leo Koerner, Andrew Chi-fai Chan, Diamond Tai, Conrad Wong

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combinationSomeday, every company will listen more closely to the customer. . .

Objev podobné jako What the Customer Wants You to Know - Ram Charan

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

Objev podobné jako Brilliant Customer Service - Debra Stevens

''Probably the most ambitious, generous and thorough volume about a musician to see publication'' Mouth MagazineThe authorised companion to the music of Nick Drake, compiled, composed and edited by Cally Callomon and Gabrielle Drake, with contributions from Nick''s friends, critics, adherents, family and from Nick Drake himself.Remembered For A While is not a biography. It is, rather, an attempt to cast a few shards of light on Nick Drake the poet, the musician, the singer, the friend, son and brother, who was also more than all of these. We hope it will accompany all those in search of an elusive artist, whose haunting presence defies analysis.The book contains:* In-depth interviews with many of Nick''s friends, most notably Paul Wheeler, Nick''s close friend from Cambridge days, a singer-songwriter who, of all Nick''s friends, perhaps best understood, from personal experience, Nick''s journey through musical creation to despair and back again.* A selection of photos from all eras - some never seen before - with reproductions of documents such as the scrapbook Molly Drake kept of her son''s press cuttings, and the original and rejected album covers.* Images of Nick''s handwritten and typed lyrics, including the lyrics of some songs for which the ... Unknown localization key: "more"

Objev podobné jako Remembered for a While - Nick Drake, Cally Callomon, Gabrielle Drake

A beautifully designed edition of Truman Capote''s dazzling New York novel Breakfast at Tiffany''s, which inspired the classic 1961 film starring Audrey Hepburn ''What I''ve found does the most good is just to get into a taxi and go to Tiffany''s. It calms me down right away, the quietness and the proud look of it; nothing very bad could happen to you there, not with those kind men in their nice suits...'' Meet Holly Golightly - a free spirited, lop-sided romantic girl about town. With her tousled blond hair and upturned nose, dark glasses and chic black dresses, Holly is a style sensation wherever she goes. Her apartment rocks to Martini-soaked parties and she plays hostess to millionaires and gangsters alike. Yet Holly never loses sight of her ultimate dream - to find a real life place like Tiffany''s that makes her feel at home. Full of sharp wit and exuberant, larger-than-life characters which vividly capture the restless, madcap era of 1940s New York, Breakfast at Tiffany''s will make you fall in love, perhaps for the first time, with a book. ''A master writer ... makes the heart sing and the narrative fly'' The New York Times ''The most romantic ... Unknown localization key: "more"

Objev podobné jako Breakfast at Tiffany's - Truman Capote

Little Clothbound Classics: irresistible, mini editions of short stories, novellas and essays from the world's greatest writers, designed by the award-winning Coralie Bickford-Smith.Holly Golightly is a glittering socialite mover and shaker: generally upwards, sometimes sideways and, every now and then, down. She's up all night drinking cocktails and breaking hearts. She's a shoplifter, a delight, a drifter, a tease. In short, an icon. Truman Capote's most famous work, Breakfast at Tiffany's is the ultimate ode to dreamers.'The most perfect writer of my generation ... I would not have changed two words of Breakfast at Tiffany's' Norman Mailer

Objev podobné jako Breakfast at Tiffany's - Truman Capote

Considered by many to be the first work of the true crime genre, this ground-breaking book reconstructs the murder of the Clutter family from information provided by newspaper articles and interviews. ''Dick became convinced that Perry was that rarity, "a natural killer" - absolutely sane, but conscienceless, and capable of dealing, with or without motive, the coldest-blooded deathblows''On 15 November 1959, the small town of Holcomb, Kansas, a wealthy farmer, his wife and their two young children were found brutally murdered. Blood all over the walls, the telephone lines cut, and only a few dollars stolen. Heading up the investigation is Agent Al Dewey, but all he has are two footprints, four bodies, and a whole lot of questions. Truman Capote''s detailed reconstruction of the events and consequences of that fateful night, In Cold Blood is a chilling, gripping mix of journalistic skill and imaginative power. ''The American dream turning into the American nightmare. A remarkable book'' Spectator''One of the most stupendous books of the decade'' Sunday Express

Objev podobné jako In Cold Blood - Truman Capote

Now Brando looked at people with assurance, and with what can only be called a pitying expression, as though he dwelt in spheres of enlightenment where they, to his regret, did not. This mesmerizing profile of an insecure, vulnerable young Marlon Brando, brooding in a Kyoto hotel during a break from filming, is a peerless piece of journalism. Penguin Modern: fifty new books celebrating the pioneering spirit of the iconic Penguin Modern Classics series, with each one offering a concentrated hit of its contemporary, international flavour.Here are authors ranging from Kathy Acker to James Baldwin, Truman Capote to Stanislaw Lem and George Orwell to Shirley Jackson; essays radical and inspiring; poems moving and disturbing; stories surreal and fabulous; taking us from the deep South to modern Japan, New York's underground scene to the farthest reaches of outer space.

Objev podobné jako The Duke in His Domain - Truman Capote

Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company''s extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company''s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers'' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company''s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom ... Unknown localization key: "more"

Objev podobné jako The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Joseph A. Mic

Get exam-ready with the SnapRevise In Cold Blood Text Guide! Featuring chapter-by-chapter analysis, character breakdowns, key themes, a comprehensive quote bank, vocabulary highlights, and sample essays with commentary, this guide gives you the tools to understand Capote's text and write confident, top-scoring essays.

Objev podobné jako SnapRevise In Cold Blood by Truman Capote Text Guide for English Literature

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve.

Objev podobné jako Chief Customer Officer 2.0 - Jeanne Bliss

Hudební CD - Beam Me Up Scotty je třetí mixtape trinidadské rapperky Nicki Minaj . Bylo vydáno 18. dubna 2009. Beam Me Up Scotty je třetí mixtape trinidadské rapperky Nicki Minaj . Bylo vydáno 18. dubna 2009. Mixtape obsahuje hostující verše rapperů Bobby V , Brinx, Busta Rhymes , Drake , Gucci Mane , Mack Maine , Gudda Gudda , Jae Millz , Lil Wayne , Red Café , Ricky Blaze , Rocko , Ron Browz a zpěvačka Shanell . Na jeho produkci dohlíželi DJ Holiday a The Trap-a-Holics. Rok vydání : 2009 Rok reedice : 2021 Seznam stop CD SEEING GREEN - NICKI MINAJ, DRAKE, LIL WAYNE / FRACTIONS / CROCODILE TEETH (REMIX) - NICKI MINAJ, SKILLIBENG / CHI-RAQ - FEAT. G. HERBO / BOSS ASS BITCH (REMIX) - NICKI MINAJ, PTAF / INTRO / ITTY BITTY PIGGY / I GET CRAZY - FEAT. LIL WAYNE / KILL DA DJ / NICKI MINAJ SPEAKS / SLUMBER PARTY - FEAT. GUCCI MANE / SHOPAHOLIC - FEAT. GUCCI MANE, BOBBY V, & F1JO / GOTTA GO HARD - FEAT. LIL WAYNE / NICKI MINAJ SPEAKS #2 / BEST I EVER HAD...

Objev podobné jako Minaj Nicki: Beam Me Up Scotty - CD (3836979)

Kiosk Stand, Floorstand, Customer Display, Back-To-Back Monitor, height of stand positions center of display: 1047mm, 1013mm (customer display), fits for: KC50

Objev podobné jako Zebra 3PTY-SC-2000-PB2-01 Kiosk Stand, Floorstand, Customer Display