services marketing integrating customer service across the firm 4e alan wilson valarie zeithaml mary jo bitner dwayne gremler

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive ... Unknown localization key: "more"

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Zeithaml/Bitner/Gremler, Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. • Managerial focused approach emphasizing the knowledge needed to implement service strategies for competitive advantage across industries. • New chapter on "Artificial Intelligence and Service Robotics" and the implications for service marketing. • New research references and examples in every chapter of new business models such as Airbnb and Uber along with greater emphasis on technology, digital and social marketing, Big Data, and data analytics as a service. • McGraw Hill’s Connect provides personalized reading experience with Smartbook, variety of test bank questions and Application-Based Activities supporting critical thinking and application skills development.

Objev podobné jako Services Marketing: Integrating Customer Focus Across the Firm ISE - Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Few creators have left their mark like the inimitable Steve Ditko. His unmistakable creative vision brought the world the Amazing Spider-Man, Doctor Strange and, in 1988, Speedball! Together with writers Roger Stern, Tom DeFalco and Jo Duffy, Ditko crafted the adventures of Robbie Baldwin, a high school student with strange other-dimensional powers that create an energetic kinetic field that turn him into Speedball! In the classic Ditko style, Baldwin''s life is complicated - his father is a district attorney with no love for costumed vigilantes and there is serious marital strife between Robbie''s parents. This Complete Collection brings together every Steve Ditko tale of the New Warrior-to-be for the very first time. Collecting: Speedball (1988) 1-10 and material from Amazing Spider-Man Annual (1964) 22, Marvel Age Annual (1985) 4, Marvel Comics Presents (1988) 14 And 56 And Marvel Super-Heroes (1990) 1-2 And 5-6

Objev podobné jako Speedball: The Masked Marvel - Roger Stern, Steve Ditko, Mary Jo Duffy

Wilson raketa s Crush Zone pro větší sweetspot
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nástěnná police Joda 2 bílá
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Sada obsahuje 7 plastových panenek Mattel inspirovaných pohádkou Malá mořská víla. Každá panenka měří 21,5 cm na výšku. Hračka je určena pro děti od 3 let.

• Kompletní sada 7 panenek z pohádky Malá mořská víla
• Vyráběno z kvalitního a odolného plastu
• Vhodné pro děti od 3 let pro bezpečnou hru
• Rozvíjí dětskou představivost a kreativitu při hraní

Objev podobné jako The Little Mermaid sada 7Ks malých panenek: Malá mořská víla a sestřičky (194735121472)

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

This fourth edition of Financial Services Marketing firmly reinforces the bookÂ’s role as a leading global educational resource, combining appropriate conceptual principles with practical insights on how financial products and services are marketed in the real world. The authors draw upon their extensive international experience marketing some of the worldÂ’s best known financial brands including Lloyds TSB and Barclays. Readers will gain a firm understanding of how financial products and services work within the commercial, social, economic, governmental, regulatory and environmental context in which they operate.This fully updated and revised edition features:A brand-new chapter devoted to environmental, social and corporate governanceRevised coverage of the impact of digital advances in all aspects of business models and marketing practice, including how artificial intelligence (AI) and social marketing are changing financial services and customer experienceThe latest regulatory developments for safeguarding the fair treatment of customersNew and improved case studies that showcase best practice from around the worldUpgraded Support Material including new teaching aids and referencesFinancial Services Marketing is essential reading for advanced undergraduate and postgraduate students studying Marketing for Financial Services, Marketing Strategy and Consumer Ethics in Finance. It is also suitable for executive students studying for professional qualifications and executive MBAs.

Objev podobné jako Financial Services Marketing - Roisin Waite, Nigel Waite, Christine Ennew

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

For undergraduate courses in services marketing Learn how to create value through customer connections and engagement As economies across the world continue to transition toward services, skills in marketing and managing services have never been more important. Essentials of Services Marketing, 4e, captures the reality of today’s world, incorporates recent academic and managerial thinking, and illustrates cutting-edge service concepts. Designed to provide a crisp introduction to key topics in the field, this book places marketing issues within a broader general management context and shows the relationships between the marketing, operations, IT, and human resources functions in service firms.

Objev podobné jako Essentials of Services Marketing - Jochen Wirtz

Anticipating that marketing will experience a strategic change in the new normal post COVID-19, this book sets out to capture interesting insights from researchers and practitioners through in-depth research on the myriad aspects of industrial transformation. It discusses the facets in which markets can be reached sustainably delivering value to people, planet and create prosperity. Sustainable Marketing and Customer Value establishes an overview and framework for major ideas that connect marketing, consumption and sustainability. It addresses dominant areas of research of sustainability from the marketing perspective, the origin of interest in sustainability, as well as the practice of deprioritising sustainability ideas in pursuit of short-term business goals. Research scholars and business students will find this book of primary relevance, but it is also written for marketing academics and professionals, especially those in large corporations.

Objev podobné jako Sustainable Marketing and Customer Value

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

Objev podobné jako Brilliant Customer Service - Debra Stevens

Arabic Through the Qur''an is the first Arabic grammar book to appear in many years. Written by Prof Alan Jones, Emeritus Professor of Classical Arabic at Oxford University, this work aims at teaching Arabic using only the vocabulary in the Qur''an. In forty lessons and starting with the alphabet, Arabic Through the Qur''an covers the whole of Arabic grammar. Each lesson is followed by exercises and a key to the exercises is available at the end of the book.Arabic Through the Qur''an gives the student a thorough understanding of Arabic grammar and a substantial vocabulary from the Qur''an, including many of the often repeated verses. Arabic Through the Qur''an is an indispensable aid both to those wanting to learn Arabic in order to be able to read the Qur''an and to Arabic students at university level.

Objev podobné jako Arabic Through the Qur'an - Alan Jones

Customer service scanner, fits for: Magellan 9300i, Magellan 9400i, order separately: mounting option.

Objev podobné jako Datalogic 90ACC0169 customer service scanner

From the “godfather of content marketing”—this completely revised and expanded edition brings marketers fully up to date on the newest content marketing methods and tools, including Web3When Epic Content Marketing was first published eight years ago, content marketing was just starting to pick up speed in the marketing world. Now, this approach—which includes everything from blogging to YouTube videos to social media—is the core of most organizations’ marketing plans.Fully revised and updated, this new edition walks you through the process of developing stories that inform and entertain and compel customers to act, without actually telling them to. In addition to covering all the important social media platforms that have arisen over the past eight years and introducing the “creator economy,” it shows how to update existing content and make new content that performs in strategic ways. Updates include:New content models, structures, and opportunitiesContent entrepreneurship, content mergers and acquisitionsSubscriptions and audience buildingTeam structure, importance of community, DAOs, and creator networksContent options, NFTs, and discord serversMaking data-driven decisions to optimize content performanceDistributed the right way at the right time, epic content is the best way to truly capture the hearts and minds of customers. It''s how to position your business as a ... Unknown localization key: "more"

Objev podobné jako Epic Content Marketing, Second Edition: Break through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in W

This richly illustrated book celebrates in words and pictures the beautiful work that award-winning artist Alan Lee produced for J.R.R. Tolkien's The Hobbit, and includes dozens of brand-new paintings and pencil drawings exploring the world of Bilbo Baggins. Since The Hobbit was first published in 1937, generations of readers have fallen under its spell. That magic was reignited sixty years later, when Alan Lee was commissioned to produce a special illustrated edition, and his delicate pencil drawings and beautiful watercolour paintings have become for many the definitive vision of J.R.R. Tolkien's Middle-earth. In this sumptuous, large-format hardback Alan Lee reveals in pictures and in words how he created these images, which would prove so powerful, matching perfectly with Tolkien's own vision, that they would eventually define the look of Peter Jackson's film adaptations and earn Alan a coveted Academy Award. The Hobbit Sketchbook is filled with more than 100 of his sketches and early conceptual pieces that reveal how the project progressed from idea to finished art. It also contains a wealth of brand-new full-colour paintings and sketches drawn specially for this book, which unlock the secrets of how Alan creates his own magic and provide a fascinating insight into ... Unknown localization key: "more"

Objev podobné jako The Hobbit Sketchbook - Alan Lee

Following Alan Watts'' acclaimed book on Zen Buddhism The Way of Zen, he tackles the Chinese philosophy of Tao. The Tao is the way of man''s cooperation with the natural course of the natural world. Alan Watts takes the reader through the history of Tao and its interpretations by key thinkers such as Lao-Tzu, author of the Tao Te Ching. Watts goes on to demonstrate how the ancient and timeless Chinese wisdom of Tao promotes the idea of following a life lived according to the natural world and goes against our goal-oriented ideas by allowing time to quiet our minds and observe the world rather than imposing ourselves on it. By taking in some of the lessons of Tao, we can change our attitude to the way we live. Drawing on ancient and modern sources, Watts treats the Chinese philosophy of Tao in much the same way as he did Zen Buddhism in his classic The Way of Zen. Including an introduction to the Chinese culture that is the foundation of the Tao, this is one of Alan Watts'' best-loved works.

Objev podobné jako Tao: The Watercourse Way - Alan Watts

With extensive research, real-world examples, and hands-on applications, this go-to guide offers a comprehensive look at the principles and practices of biochar—and all of its world-changing uses.Like many human discoveries, biochar has likely been invented, lost, and reinvented multiple times. It can be found in the rich terra preta soils of the Amazon and in the ancient “dark earths” dotting Africa, Asia, and Europe. However, biochar isn’t just an archeological curiosity. In The Biochar Handbook, author Kelpie Wilson argues that the simple process of burning organic material in a low-oxygen, low-emission environment could be one of the most powerful tools we have to restore degraded soils and reduce our dependence on fossil fuels.In accessible and authoritative prose, Wilson demonstrates that biochar is a low-tech but effective means of reducing wildfire risks, restoring soil carbon, managing manure, weaning farms off of toxic inputs, and producing the best compost ever made.In this book, you’ll also find:A pocket history of biocharStep-by-step instructions on making biochar for yourselfApplications for soil water retention, pest deterrence, compost enhancement, and moreInspiring examples of ecosystem restoration and improved forest managementLow-cost recipes, including Cultured Biochar and Sustainable Potting Soil Wilson makes a compelling case that biochar is both simple ... Unknown localization key: "more"

Objev podobné jako The Biochar Handbook - Kelpie Wilson

''It''s just brilliant - full of poetry'' - Jilly CooperSet in wartime London and occupied France, this is a thrilling story of love, danger and sacrifice from bestselling novelist Alan Titchmarsh.It is the late 1930s when seventeen-year-old Rosamund Hanbury leaves behind the endless summers of her coastal Devonshire home for the fast pace of high society London. Under the expert guidance of her formidable aunt, the country mouse learns how to act like a lady, hosting dinner parties and rubbing shoulders with Britain''s most influential. And when the enigmatic Harry Napier sweeps her off her feet at London''s famous Café de Paris she could almost forget that Britain has declared war. But the Phoney War ends. Harry is posted, London reels from the first bombings of the Blitz and Rosamund suffers a devastating personal loss that leaves her all the more determined to do her bit for the war effort. Joining the Special Forces she is sent to work alongside the Resistance on a top secret mission in France. It is here that her courage and loyalty are truly put to the test. And where she learns that no one is what they seem: at home or abroad . . ... Unknown localization key: "more"

Objev podobné jako The Scarlet Nightingale - Alan Titchmarsh

‘Louis Napoleon’s story is certainly remarkable. Alan Strauss-Schom tells it with brio in The Shadow Emperor… This is a boldly revisionist biography… For all the corruption and repression that marked his reign, Louis Napoleon may have done more for France than his famous uncle.’ (Alan Massie, Wall Street Journal)This is the definitive biography, and the first in twenty years, of Louis-Napoléon III, whose controversial achievements have notoriously divided historians. Here, pre-eminent Napoléon Bonaparte expert and Pulitzer Prize-nominated historian Alan Strauss-Schom focuses on his successor Louis-Napoléon, overshadowed for too long by his more romanticized forebear. Strauss-Schom employs years of primary source research to explore the massive cultural, social, economical, financial, international, and military impact of France''s most polarizing emperor. Louis-Napoléon completely revolutionized the state and the economy, but amid gross financial scandals. His expansion of the French Empire was praised by the French military and resisted by the socialists. He expanded the railways to rival England''s; created new transoceanic steamship lines and a modern navy; introduced a new banking sector supported by seemingly unlimited venture capital; and even oversaw the creation of the first large department stores. Napoléon III wanted to surpass the legacy of his famous uncle, Napoléon I. In ... Unknown localization key: "more"

Objev podobné jako The Shadow Emperor - Alan Strauss-Schom

Few Canadian musicians or authors are as synonymous with their home province as Alan Doyle is with Newfoundland. And now Alan wants to introduce the rest of the world to his home, taking readers on a freewheeling, eclectic trip through the province. From Fogo Island to the Southwest Coast, Labrador to Ferryland and everywhere in-between, Alan''s Newfoundland awaits. There are plenty of stops along the way to admire the sites and take in the history and culture. Among the stops, a discussion of Newfoundland''s eccentric place names, which include Horse Chops Island, Bread and Cheese Cove, and, the (in)famous, Dildo. There are visits to wind-swept coastlines and towering crags, former Beothuk, Viking and Basque settlements, as well as more recent settlements, such as Foley''s Shed, a jaunty live-music pub that - as its name suggests - happens to be located in some guy named Foley''s shed. There are savvy insider tips, such as how to score fish and chips and a free ride by hopping into the delivery person''s car as they deliver your food to your desired destination. And what tour of Alan''s Newfoundland could be complete without a short history of what can best be described as ''icebergs ... Unknown localization key: "more"

Objev podobné jako The Smiling Land - Alan Doyle

A brilliant Cuban Missile Crisis spy thriller by a former special forces officer who is ''poised to inherit the mantle of John le Carré'' ''Edward Wilson seems poised to inherit the mantle of John le Carré'' Irish Independent''More George Smiley than James Bond, Catesby will delight those readers looking for less blood and more intelligence in their spy thrillers'' Publishers WeeklyOctober, 1962. If the Cuban gamble goes wrong and war breaks out, Britain will cease to exist. Whitehall dispatches a secret envoy to defuse the confrontation. Spawned in the bleak poverty of an East Anglian fishing port, Catesby is a spy with an anti-establishment chip on his shoulder. He loves his country, but despises the class who run it. Though he is loathed by the Americans for his left-wing sympathies, Catesby is sent to Havana and Washington to make clandestine contacts. London has authorised Catesby to offer Moscow a secret deal to break the deadlock. But before it can be sealed, he meets the Midnight Swimmer, who has a chilling message for Washington.''An intellectually commanding thriller'' Independent''An excellent spy novel . . . belongs on the bookshelf alongside similarly unsettling works by le Carré, Alan Furst and Eric Ambler'' Huffington ... Unknown localization key: "more"

Objev podobné jako The Midnight Swimmer - Edward Wilson

He thought it was his dream job. It turned into his worst nightmare. When Mitch McDeere qualified third in his class at Harvard, offers poured in from every law firm in America.Bendini, Lambert and Locke were a small, well-respected firm, but their offer exceeded Mitch's wildest expectations: a fantastic salary, a new home, and the keys to a brand new BMW. Except for the mysterious deaths of previous lawyers with the firm. And the FBI investigations.And the secret files. Mitch soon realises that he's working for the Mafia's law firm, and there's no way out - because you don't want this company's severance package. To survive, he'll have to play both sides against each other - and navigate a vast criminal conspiracy that goes higher than he ever imagined...

Objev podobné jako The Firm - John Grisham

A sumptuous large-format hardback containing sketches and paintings from the illustrated Lord of the Rings, together with brand new and previously unseen material.In this large-format hardback Alan Lee reveals in pictures and in words how he created the images in the authorised illustrated edition of The Lord of the Rings. These images would prove so powerful, matching perfectly with Tolkien’s own vision, that they would eventually define the look of Peter Jackson’s movie trilogy and earn Alan a coveted Academy Award.The book is filled with over 150 of his sketches and early conceptual pieces to show how the project progressed from idea to finished art. It also contains 20 colour paintings reproduced in full-page glory, together with numerous examples of his conceptual art produced for the films and brand new pieces drawn specially for this book. It also includes an exclusive foreword written by Sir Ian McKellen.The Lord of the Rings Sketchbook provides a fascinating insight into the imagination of the man who painted Tolkien’s vision, firstly onto the page and then in three dimensions on the cinema screen. It will also be of interest to many of the 100,000 people who have bought the illustrated Lord of the Rings ... Unknown localization key: "more"

Objev podobné jako The Lord of the Rings Sketchbook - Alan Lee

''Call Me By Your Name meets Evelyn Waugh in a gorgeous novel about the generations-long aftershocks of a youthful tryst'' — EsquireFrom the winner of the Man Booker Prize, a masterly novel that spans seven transformative decades as it plumbs the complex relationships of a remarkable family.In October 1940, the handsome young David Sparsholt arrives in Oxford. A keen athlete and oarsman, he at first seems unaware of the effect he has on others – particularly on the lonely and romantic Evert Dax, son of a celebrated novelist and destined to become a writer himself. While the Blitz rages in London, Oxford exists at a strange remove: an ephemeral, uncertain place, in which nightly blackouts conceal secret liaisons. Over the course of one momentous term, David and Evert forge an unlikely friendship that will colour their lives for decades to come . . .Alan Hollinghurst’s sweeping novel evokes the intimate relationships of a group of friends bound together by art, literature and love across three generations. It explores the social and sexual revolutions of the most pivotal years of the past century, whose life-changing consequences are still being played out to this day. Richly observed, disarmingly witty and emotionally charged, ... Unknown localization key: "more"

Objev podobné jako The Sparsholt Affair - Alan Hollinghurst

This is the definitive biography, and the first in twenty years, of Louis-Napoléon III, whose controversial achievements have notoriously divided historians. Here, pre-eminent Napoléon Bonaparte expert and Pulitzer Prize-nominated historian Alan Strauss-Schom focuses on his successor Louis-Napoléon, overshadowed for too long by his more romanticized forebear.Strauss-Schom employs years of primary source research to explore the massive cultural, social, economical, financial, international, and military impact of France''s most polarizing emperor. Louis-Napoléon completely revolutionized the state and the economy, but amid gross financial scandals. His expansion of the French Empire was praised by the French military and resisted by the socialists. He expanded the railways to rival England''s; created new transoceanic steamship lines and a modern navy; introduced a new banking sector supported by seemingly unlimited venture capital; and even oversaw the creation of the first large department stores.Napoléon III wanted to surpass the legacy of his famous uncle, Napoléon I. In The Shadow Emperor, Alan Strauss-Schom sets out his true legacy.

Objev podobné jako The Shadow Emperor - Alan Strauss-Schom

Porsches for soccer moms? Patagonia vests for finance bros? Crocs for trendsetters? Weight Watchers for wellness? What happens when growing your brand requires serving new customers with different wants and needs than your current customers?You always want to grow your brand, but there''s a dilemma: The more customer segments you target and serve, the harder it becomes to manage their diverse preferences and behaviors. Sometimes, you do such a good job building a loyal customer base that attempts to attract other customers feels like a betrayal to your core audience. Other times, a new segment adopts your products without your courting, and it creates tension with existing customers in the form of disagreement over how the brand should be used, what it stands for, and who it should serve. In these instances, the growth of one customer segment within your brand threatens to drive away your current customers.Welcome to "the conflict zone," where brands must navigate incompatibilities between customer segments to achieve growth, or risk losing more customers than they gain. How did Supreme''s attempts to crossover into fashion cost the brand its coveted reputation among skateboarders? How did Apple lose one of its most devoted customer bases when it ... Unknown localization key: "more"

Objev podobné jako The Growth Dilemma - Annie Wilson, Ryan Hamilton

 You shall thank Alan Dershowitz for writing this [valuable] book.—Stephen Breyer, Former Associate Justice of the Supreme CourtIf reliable but uncertain intelligence predicted a mass casualty terrorist attack and indicated likely suspects, what preventive actions would be constitutionally authorized? Detention? Interrogation? Torture? What if the attack involved a weaponized virus? Should the government compel widespread inoculation that might kill hundreds of people while saving millions? What if an article describing how to circumvent the inoculation mandate was about to be published? Should censorship of the article be authorized? These are the sort of questions Alan Dershowitz has been asking for more than 60 years, in his teaching, writing, and litigation. Now, at age 86, he has written his magnum opus. In it, he suggests an overarching jurisprudential framework that would set limits to the ballooning power of what he calls “the preventive state.” This important book offers unprecedented insights into one of the most underexamined developments of our age: the growing magnitude and frequency of cataclysmic threats, coupled with the increasingly effective—but increasingly intrusive—tools intended to predict and prevent them.  Dershowitz responds to the urgent need for a jurisprudence that provides balance and accountability as both threats and ... Unknown localization key: "more"

Objev podobné jako The Preventative State - Alan Dershowitz

People, not abstract ideas, make history, and nowhere is this more revealed than in A. N. Wilson''s superb portrait of the Victorians, in which hundreds of different lives have been pieced together to tell a story - one which is still unfinished in our own day. The ''global village'' is a Victorian village and many of the ideas we take for granted, for good or ill, originated with these extraordinary, self-confident people. What really animated their spirit, and how did they remake the world in their view? In an entertaining and often dramatic narrative, A. N. Wilson shows us remarkable people in the very act of creating the Victorian age.

Objev podobné jako The Victorians - A.N. Wilson

A story about the hidden world of light... Renowned physicist Alan Lightman, author of Ada and the Galaxies, turns his focus to light waves in a second story for children.There’s only one gift Isabel wants for her birthday: a way to see invisible things. She can hardly think of anything else until the day of her party arrives! Unwrapping a big box, Isabel finds a surprise inside – a glass prism – and a dazzling world of previously invisible colour emerges, lighting up the room around her. What else could be out there, waiting for her eyes to discover?In simple, engaging language, complemented by luminous artwork from bestselling illustrator Ramona Kaulitzki, author and physicist Alan Lightman unveils the hidden world of light waves – the ones you can see and the ones you can’t...

Objev podobné jako Isabel and the Invisible World - Alan Lightman

The visionary masterpiece, tracing a riverboat crew''s dreamlike jungle voyage ...''My new all time favourite book ... A magnificent, breathtaking and terrifying novel.'' Tsitsi Dangarembga''An exhilarating experience ... Makes visions real and reality visions ... Genius.'' Jamaica Kincaid''A masterpiece: I love this book for its language, adventure and wisdoms.’ Monique Roffey''Revel in the inviolate, ever-deepening mystery of Wilson Harris’s work.'' Jeet Thayil''The Guyanese William Blake … Such poetic intensity.'' Angela CarterI dreamt I awoke with one dead seeing eye and one living closed eye ...A crew of men are embarking on a voyage up a turbulent river through the rainforests of Guyana. Their domineering leader, Donne, is the spirit of a conquistador, obsessed with hunting for a mysterious woman and exploiting indigenous people as plantation labour. But their expedition is plagued by tragedies, haunted by drowned ghosts: spectres of the crew themselves, inhabiting a blurred shadowland between life and death. As their journey into the interior - their own hearts of darkness - deepens, it assumes a spiritual dimension, guiding them towards a new destination: the Palace of the Peacock ... A modernist fever dream; prose poem; modern myth; elegy to victims of colonial conquest: Wilson Harris'' masterpiece has defied ... Unknown localization key: "more"

Objev podobné jako Palace of the Peacock (Faber Editions) - Wilson Harris

''MASTERFUL'' TimeOut''GREAT'' Financial Times''ABSORBING'' FourFourTwo''THOUGHT-PROVOKING'' Independent on Sunday''ENTERTAINING'' When Saturday ComesHaving invented the game, everything that has followed for England and its national football team has been something of an anti-climax. There was, of course, the golden summer of 1966, and the great period of English dominance on the world stage, which fell roughly between 1886 and 1900, when England won 35 of their 40 international fixtures. But before long foreign teams, with their insistence on progressive ''tactics'', began to pose a few questions. And much of what followed for England constituted a series of false dawns... In THE ANATOMY OF ENGLAND, Jonathan Wilson seeks to place the bright spots in context. Taking ten key England fixtures, Wilson explores how what actually happened on the pitch shaped the future of the English game. Bursting with insight and critical detail, yet imbued with a wry affection, this is a history of England like none before.

Objev podobné jako The Anatomy of England - Wilson Jonathan

“A fascinating peek behind the making of a megahit, and a delightful bit of nostalgia for those of us who remember life before streaming TV.” —Town & CountryWelcome to the O.C., b*tch: it’s the definitive oral history of beloved TV show The O.C., from the show’s creators, featuring interviews with the cast and crew, providing a behind-the-scenes look into how the show was made, the ups and downs over its four seasons, and its legacy today. On August 5th, 2003, Ryan Atwood found himself a long way from his home in Chino—he was in The O.C., an exclusive suburb full of beautiful girls, wealthy bullies, corrupt real-estate tycoons, and a new family helmed by his public defender, Sandy Cohen. Ryan soon warms up to his nerdy, indie band-loving new best friend Seth, and quickly falls for Marissa, the stunning girl next door who has secrets of her own. Completing the group is Summer, Seth’s dream girl and Marissa’s loyal—and fearless—best friend. Together, the friends fall in and out of love, support each other amidst family strife, and capture the hearts of audiences across the country.Just in time for the show’s twentieth anniversary, The O.C.’s creator Josh Schwartz and executive producer ... Unknown localization key: "more"

Objev podobné jako Welcome to the O.C. - Alan Sepinwall, Stephanie Savage, Josh Schwartz

A gripping sci-fi thriller—and Native American First Contact story—from the New York Times bestselling author of Robopocalypse, Daniel Wilson, who is a Cherokee Nation citizen and works as a threat forecaster for NASA.Heliopause is a real place—the very outer edge of our solar system where the sun''s solar winds are no longer strong enough to keep debris and intrusions from bombarding our system. It is the farthest edge of our protected boundary (it was recently crossed by Voyager), and the line beyond which space experts look for extraterrestrial presences. This is where Daniel Wilson''s fascinating novel begins. Weaving together the story of Jim, a down-on-his-luck absentee father in the Osage territory of Oklahoma, and his daughter, Tawny, with those of a NASA engineer, a misfit anonymous genius who lives in military isolation analyzing a secret incoming "Pattern," and a CIA investigator tasked with tracking unexplained encounters, Hole in the Sky explores a Native American first contact that pulls all five characters into something never before seen or imagined.

Objev podobné jako Hole in the Sky - Daniel H. Wilson

Called a 'riveting study' by the Daily Telegraph and 'a compelling tale' by the Economist, The Red Hotel tells the story of forgotten correspondents and translators in Stalin's Russia and the gilded cage of the Metropol Hotel. Reporters. Translators. Lovers. Spies. In THE RED HOTEL: THE UNTOLD STORY OF STALIN'S PROPAGANDA WAR, former Daily Telegraph Foreign Editor and Russia expert Alan Philps sets out the way Stalin created his own reality by constraining and muzzling the British and American reporters covering the Eastern front during the war and forcing them to reproduce Kremlin propaganda. War correspondents were both bullied and pampered in the gilded cage of the Metropol Hotel. They enjoyed lavish supplies of caviar and had their choice of young women to employ as translators and to share their beds.While some of these translators turned journalists into robotic conveyors of Kremlin propaganda, others were brave secret dissenters who whispered to reporters the reality of Soviet life and were punished with sentences in the Gulag. Through the use of British archives and Russian sources, the story of the role of the women of the Metropol Hotel and the foreign reporters they worked with is told for the first time. This ... Unknown localization key: "more"

Objev podobné jako The Red Hotel - Alan Philps

THE SUNDAY TIMES AND ECONOMIST BOOKS OF THE YEAR 2016''A definitive study of the amorphous state that lasted a thousand years ... The Holy Roman Empire deserves to be hailed as a magnum opus'' Tom Holland, Daily Telegraph''Engrossing ... staggering ... a book that is relevant to our own times'' The Times''Masterly ... If, like most people, you know little more about the Holy Roman Empire other than Voltaire''s bon mot - "neither holy, nor Roman, nor an empire" - then this is the book for you'' Daniel Johnson, Sunday Times''A history that helps us understand Europe''s problems today ... interesting and provocative, makes the complex understandable'' Christopher Kissane, GuardianA great, sprawling, ancient and unique entity, the Holy Roman Empire, from its founding by Charlemagne to its destruction by Napoleon a millennium later, formed the heart of Europe. It was a great engine for inventions and ideas, it was the origin of many modern European states, from Germany to the Czech Republic, its relations with Italy, France and Poland dictated the course of countless wars - indeed European history as a whole makes no sense without it.In this strikingly ambitious book, Peter H. Wilson explains how the Empire worked. It ... Unknown localization key: "more"

Objev podobné jako The Holy Roman Empire - Wilson Peter H.

''I loved this book.'' MATT HAIG__________ If you have anxiety, this book is for you.If you love someone who is anxious, this book is for you.I Quit Sugar founder and New York Times bestselling author Sarah Wilson has lived through high anxiety - including bipolar, OCD and several suicide attempts - her whole life. Perhaps like you, she grew tired of seeing anxiety as a disease that must be medicated into submission. Could anxiety be re-sewn, she asked, into a thing of beauty?So began a seven-year journey to find a more meaningful and helpful take on anxiety. Living out of two suitcases, Sarah travelled the world, meeting with His Holiness The Dalai Lama, with Oprah''s life coach, with major mental health organizations and hundreds of others in a quest to unravel the knotted ball of wool that is the anxious condition. She emerged with the very best philosophy, science and hacks for thriving with the beast.First, We Make the Beast Beautiful is a book with a big heart, paving the way for richer, kinder and wiser conversations about anxiety.__________''Probably the best book on living with anxiety that I''ve ever read.'' MARK MANSON, author of The Subtle Art of Not Giving ... Unknown localization key: "more"

Objev podobné jako First, We Make the Beast Beautiful - Sarah Wilson

Alan Bennett''s classic story about Queen Elizabeth IIWhat would happen if the Queen became a reader of taste and discernment rather than of Dick Francis? The answer is a perfect story.The Uncommon Reader is none other than HM the Queen who drifts accidentally into reading when her corgis stray into a mobile library parked at Buckingham Palace. She reads widely (JR Ackerley, Jean Genet, Ivy Compton Burnett and the classics) and intelligently. Her reading naturally changes her world view and her relationship with people like the oleaginous prime minister and his repellent advisers. She comes to question the prescribed order of the world and loses patience with much that she has to do. In short, her reading is subversive. The consequence is, of course, surprising, mildly shocking and very funny.

Objev podobné jako The Uncommon Reader - Alan Bennett

''A fascinating exploration of routes trod by generations of rural postmen and women - lovingly told and lively.''-JACK CORNISH, author of The Lost Paths''A delightful exploration of one of our most important cultural figures in the community, the postman. Postal Paths journeys around the UK, unearthing forgotten stories... You will never look at a postman in the same way again.'' -REBECCA SMITH, author of Rural: The Lives of the Working Class Countryside''Charming... Cleaver brings to the life the lives of those who served their communities.''-KIRAN SIDHU, author of I Can Hear The Cuckoo***Seeing the hills, the crofts, villages and ruins only tells half the story. The people who worked, walked, lived and died here are the other half.Postal paths span the length and breadth of Britain - from the furthermost corners of the Outer Hebrides to the isolated communities clinging to the cliffs of the Rame Peninsula in south-east Cornwall. For over 200 years, postmen and women have delivered post to homes across Britain on foot, no matter how remote.A chance remark by a farmer about a Postman''s Path led Alan Cleaver on a quest to discover more about this network of lanes, short-cuts and footpaths in the British landscape. ... Unknown localization key: "more"

Objev podobné jako The Postal Paths - Alan Cleaver

This service book is derived from the Great Book of Needs, and includes the full text, for both clergy and choir for the funeral service of a layperson. Â A space for special notes is included in the back of the book.

Objev podobné jako Funeral Service for The Laity

Alan Munro reflects on his time in the RAF and the Cold War jets which he flew. It is his time on the Phantoms that is the main crux of this book. He discusses how the withdrawal of Lightnings from the RAF changed the Phantom’s role and the impact this had on squadrons. This is a must for fans of the Cold War era fighters

Objev podobné jako Fast Jets on the Front Line - Alan Munro

Winner of the Sunday Times Sports Book of the Year 2023Winner of the William Hill Sports Book of the Year Award 2022THE TIMES SPORTS BOOK OF THE YEAR 2022A FINANCIAL TIMES BEST SPORTS BOOK OF 2022A WATERSTONES BEST SPORTS BOOK OF 2022''A marvellous book'' Maxine PeakeCyclist Beryl Burton dominated her sport much as her male contemporary Eddy Merckx, with a longevity that surpasses sporting legends like Muhammad Ali and Serena Williams. Practically invincible in time trials, Burton - also known as BB - finished as Best All-Rounder for 25 years and broke the record for the ''12-hour'' endurance race; an achievement unrivalled to this day. She won multiple world titles, but her achievements were limited by discrimination from the cycling authorities. Yet she carried on winning, beating men and - infamously - competing against her own daughter, whilst working full-time on a Yorkshire farm and running a household. With previously unseen material and through extensive interviews with family, friends, rivals and fellow sporting giants, Jeremy Wilson peels back the layers to reveal one of the most overlooked, yet compelling characters in cycling history.

Objev podobné jako Beryl - WINNER OF THE SUNDAY TIMES SPORTS BOOK OF THE YEAR 2023 - Jeremy Wilson

This bestselling resource has been fully updated, putting formative assessment at the heart of the Talk for Writing process and showing how to help children love writing across the curriculum.By helping children speak the language of non-fiction in a fun engaging way before they attempt to write, the Talk for Writing approach builds children''s confidence and linguistic ability enabling them to craft their own writing.In the new edition, this practical resource offers: • Fully worked, tried and tested examples of how to apply Talk for Writing to each non-fiction text type • A wide range of fun activities helping children internalise how to express and link text effectively• A process that co-constructs learning so that children learn how to structure text and create toolkits of key ingredients• Guidance for teachers in England on how to apply the approach across the primary curriculum• An OLC including new footage of Pie Corbett demonstrating Talk for Writing and new footage of classes engaged in the approach • Advice on how to use the DVD and handouts to train all staff in the approach • Evidence of impact from cold to hot tasksDesigned for busy teachers, Talk for Writing across the Curriculum, second edition, ... Unknown localization key: "more"

Objev podobné jako Talk for Writing Across the Curriculum: How to Teach Non-Fiction Writing to 5-12 Year-Olds (Revised Edition) - Pie Corbett, Julia Strong

The Mexican Revolution defined the sociopolitical experience of those living in Mexico in the twentieth century. Its subsequent legacy has provoked debate between those who interpret the ongoing myth of the Revolution and those who adopt the more middle-of-the-road reality of the regime after 1940. Taking account of these divergent interpretations, this Very Short Introduction offers a succinct narrative and analysis of the Revolution. Using carefully considered sources, Alan Knight addresses the causes of the upheaval, before outlining the armed conflict between 1910 and 1920, explaining how a durable regime was consolidated in the 1920s, and summing up the social reforms of the Revolution, which culminated in the radical years of the 1930s. Along the way, Knight places the conflict alongside other ''great'' revolutions, and compares Mexico with the Latin American countries that avoided the violent upheaval. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.

Objev podobné jako The Mexican Revolution - Alanna Knight

Designed to meet the requirements for students at GCSE and A level, this accessible educational edition offers the complete text of The History Boys with a comprehensive study guide. Highlights of Andrew Bruff''s guide include:– detailed analyses of character, theme and structure;– a clear introduction to the context of the play and its author;– key quotations and activities both for the student working alone and in the classroom.An unruly bunch of bright, funny sixth-form boys in pursuit of sex, sport and a place at university. A maverick English teacher at odds with the young and shrewd supply teacher. A headmaster obsessed with results; a history teacher who thinks he’s a fool.In Alan Bennett’s award-winning and hugely popular play, staffroom rivalry and the anarchy of adolescence provoke insistent questions about history and how you teach it, about education and its purpose.

Objev podobné jako The History Boys - Alan Bennett

‘I was in the wrong London. It was horrible. I’d fallen in by accident, and it was all alive and trying to eat me.’ The year 1949, the city London.Hapless second-hand bookseller Dennis stumbles through a city still shaking off the war. While out procuring inventory, Dennis’s life changes forever when he chances upon a novel that shouldn’t exist; an entirely fictional book from inside another novel. The book hails from The Great When, a magical shadow-London, where reality blurs with fiction and concepts like Crime, Poetry and Riot are incarnated as mystical beings that stalk the streets. This discovery brings terrible danger, as the book’s presence leaves the doorway open between the two Londons, and The Great When must remain a secret. Soon Dennis finds himself in the city’s occult underbelly, negotiating sorcerers, gangsters, and murderers – some imaginary, some all too real, and all with plans of their own. If Dennis cannot return the book and close the gate, he risks dire repercussions... Neither London will ever be the same again. History collides with magic in The Great When. Dark, ridiculous, propulsive, Sunday Times bestseller Alan Moore opens the gates to capital metafictional chaos in the genre-busting first ... Unknown localization key: "more"

Objev podobné jako The Great When - Alan Moore

Discover the remarkable birth of modern medicine. When we imagine Renaissance medicine, the cliché is dreadful – unsterile instruments, a total lack of anaesthetics and shocking levels of infant and maternal mortality. And that’s before you get into astrology, bloodletting and a litany of bizarre ‘treatments’, more likely to kill than cure… As ever, the true picture is somewhat different. Here, in the sixteenth and seventeenth centuries, modern medicine began to take shape. Medical education was being formalised for the first time. Through dissections and hands-on experience in war, surgeons were documenting the intricacies of the human body and distributing their work across the continent. And, as European powers expanded their reach into the New World, new medicines and treatments were being discovered and cultivated. Historian Alanna Skuse ventures into the bustling medical marketplace of Renaissance England – a world of travelling surgeons, prosthetics’ craftsmen, faith healers and, of course, snake oil salesmen. There’s the domestic healer, her kitchen stocked with all manner of herbs, tonics and elixirs, ready to dole out to ailing neighbours; the expert midwife, called upon when the physician and surgeon failed; the trusted apothecary, shop stocked with remedies for every ailment and ingredients from each ... Unknown localization key: "more"

Objev podobné jako The Surgeon, The Midwife, The Quack - Dr. Alanna Skuse

A New York Times best-seller!In an alternate world where the mere presence of American superheroes changed history, the US won the Vietnam War, Nixon is still president, and the cold war is in full effect!Watchmen begins as a murder-mystery, but soon unfolds into a planet-altering conspiracy. As the resolution comes to a head, the unlikely group of reunited heroes--Rorschach, Nite Owl, Silk Spectre, Dr. Manhattan and Ozymandias--have to test the limits of their convictions and ask themselves where the true line is between good and evil. In the mid-eighties, Alan Moore and Dave Gibbons created Watchmen, changing the course of comics'' history and essentially remaking how popular culture perceived the genre. Popularly cited as the point where comics came of age, Watchmen''s sophisticated take on superheroes has been universally acclaimed for its psychological depth and realism.Watchmen is collected here in deluxe hardcover, with sketches, extra bonus material and a new introduction by series artist Dave Gibbons.

Objev podobné jako Watchmen: The Deluxe Edition - Alan Moore

"The Yoga Sutras are Patanjali''s classic on how to experience oneness (Samadhi) within yoga practice. Many serious yoga students want to bring the wisdom of the Sutras to their practice, but often find the text impenetrable and difficult to relate to. The Tantra of the Yoga Sutras remedies this by offering an interpretation that is uniquely relatable, teachable, and accessible. Yogi and tantric master Alan Finger shows contemporary practitioners and students that Samadhi is not something that we strive for in the future, but something that we can experience now. Many interpreters of the Yoga Sutras describe Samadhi as an unreachable goal for the ordinary yogi. Finger''s interpretation delivers yoga practices that are doable, with attainable and transformative results"--

Objev podobné jako Tantra of the Yoga Sutras - Alan Finger, Wendy Newton

From bestselling children''s author and illustrator Alan Snow comes the perfect Father Christmas origin storyA beautiful, fresh take on a classic tale, once read it will become a family Christmas tradition forever.A beautifully-told and stunningly-illustrated Father Christmas origin story.Coming together like a perfect festive jigsaw, this story explains all of the traditions and myths around Santa Claus, from how he travels around the world in one night, how his sleigh and reindeer can fly, and why he leaves presents, to the origins of his red coat.A young boy is herding his family’s reindeer when they are drawn into a mysterious cave. The cave is the holder of eternal summer, looked after by three strange characters – a wooden creature, a bird and a fish. Once entered, the cave cannot be left without time in the outside world standing still. In his sadness at not being able to leave, the boy is granted three wishes and chooses freedom, happiness and time. He is told that they will all be granted – eventually.

Objev podobné jako The Three Wishes - Alan Snow

London’s acclaimed champions of brunch share the recipes that made the Sunday Café a runaway success. Alan Turner and Terrence Williamson, the pioneering chefs behind London’s hugely popular Sunday Café, share some of their most beloved recipes, so you can cook your way to the perfect weekend brunch. From quick and easy breakfast staples to fabulous group feasts, and inspired by a list of global ingredients, this book will give you everything you need to master the art of the weekend's most enjoyable meal. Among the delicious ideas to try in the book are:Feta Kale and Quinoa omelette, Salt Cod Potato Benedict with Poached Eggs and Hollandaise, Roasted Fruit Waffle with Almond Brittle, Spinach, Pea and Parmesan Pancakes, Salmon Kedgeree with Beetroot SlawCourgette Fritters with Halloumi, Dukkah and Mint Yoghurt The book also has a selection of heartier Sunday Specialities for those after a more filling meal, as well as delicious bakes and tasty jams, as well as a complete guide to making your own brunchable condiments as well as flavourful smoothies and juices to go with your food. From getting the fundamentals right to creating sophisticated and appealing plates, this comprehensive guide will give you everything you need to ... Unknown localization key: "more"

Objev podobné jako Brunch the Sunday Way - Alan Turner, Terence Williamson