brilliant customer service debra stevens

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

Objev podobné jako Brilliant Customer Service - Debra Stevens

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive ... Unknown localization key: "more"

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Customer service scanner, fits for: Magellan 9300i, Magellan 9400i, order separately: mounting option.

Objev podobné jako Datalogic 90ACC0169 customer service scanner

Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company''s extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company''s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers'' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company''s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom ... Unknown localization key: "more"

Objev podobné jako The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Joseph A. Mic

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

Objev podobné jako The Best Service is No Service - Bill Price, David Jaffe

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it''s not half as difficult or time consuming to achieve as you might think!

Objev podobné jako Five Star Service - Michael Heppell

A remarkable debut, as rich, complex, dark and ambitious as any you will find in fiction. For readers of The Rabbit Hutch. "Bold, beautiful and ebullient, it fizzes with life and dazzles with sheer power and intelligence. I don't think I've ever read a writer whose eye is more acute." – Alison MacLeod"Moving and powerful. This is such an important book." – Ed HoganKaren Stevens' stunning debut reveals the intimate struggles of families on the margins of contemporary Britain. Set primarily on the fictional Duncock Estate, a housing project on the south coast of England, these interconnected stories expose the human cost of economic precarity, following characters navigating mental illness, housing instability, immigration tensions, and generational trauma. Stevens writes with unflinching honesty and deep compassion, illuminating lives often rendered invisible in contemporary literature. From a Polish immigrant attacked while helping a neighbor, to a teenage mother keeping vigil over a dying stranger, to a university student struggling to reconcile education with working-class roots, Stevens' characters resist easy categorization. They are flawed, fierce, funny, and utterly human.

Objev podobné jako Brilliant Blue - Karen Stevens

Roger Stevens has selected the very best children's poetry published over the last 15 years in one fabulous book. Funny poems, sad poems, and poems to learn by heart and many many more from today's well-known and well-loved poets sit alongside each other to create a collection that is quite special.

Objev podobné jako A Million Brilliant Poems - Roger Stevens

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

A biography that unveils the iconic life, innovative choreography, and enduring legacy of Astad Deboo, a pioneer of Indian modern dance.  Astad Deboo (1947–2020), widely considered a pioneer of modern dance in India, was globally renowned for his distinctive style, characterized by meditative minimalism, gravity-defying backbends, and signature whirls which defined his innovative approach to form and content. In this first biography and book-length appreciation of Deboo’s work, Ketu H. Katrak unveils the remarkable life, choreography, and legacy of this groundbreaking figure in Indian modern dance. Through a comprehensive exploration, readers journey from Deboo's formative years in Jamshedpur and Bombay to his global endeavors that shaped his unique dance style.  Divided into four parts, this biography sheds light on various aspects of Deboo’s life and career: his youth, schooling, and the friendships that shaped him; his solo choreography, which boldly addressed social issues and fused modern dance with traditional elements; his humanitarian spirit, showcasing group choreography with deaf performers and Manipuri drum-dancers; and his mastery in collaborating with artists from India and abroad.  From receiving prestigious awards to transforming lives through dance, traveling around the world for over five decades yet being firmly rooted in Indian soil, ... Unknown localization key: "more"

Objev podobné jako Astad Deboo - Ketu H. Katrak

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

ZAHRADNÍ SET DEBRA – MODERNÍ KOMFORT A PRAKTICKOST Zahradní set DEBRA představuje moderní a praktickou 4-dílnou soupravu, která je navržena pro maximální pohodlí a funkčnost vaší zahrady nebo terasy. Tento set obsahuje pohovku, lavici s úložným prostorem a dva příruční stolky, což zajišťuje dostatek prostoru pro relaxaci i odkládání drobností. Konstrukce z technického ratanu a oceli, spolu s deskami stolků z masivního akáciového dřeva, dodává soupravě eleganci a odolnost. ELEGANTNÍ DESIGN A PRAKTICKÉ VYUŽITÍ Kombinace šedé a přírodní barvy se snadno hodí k různým typům exteriérů a dobře se kombinuje s ostatním zahradním nábytkem. Látkové polštáře v šedé a krémové barvě přidávají na komfortu a estetice. Potahy polštářů jsou snímatelné, voděodolné a pratelné při teplotě 30 °C, což zajišťuje snadnou údržbu. Úložný prostor v lavici je vybaven hydraulickým pístem pro snadné a bezpečné otevírání, ideální pro uschování polštářů či jiných předmětů. FLEXIBILITA A ODOLNOST PRO KAŽDÝ EXTERIÉR Souprava DEBRA je navržena s ohledem na všestranné využití a je vhodná pro různé exteriérové prostory. Lavici lze zcela zasunout pod pohovku, což šetří místo a zvyšuje flexibilitu uspořádání. Set je odolný vůči povětrnostním podmínkám, avšak pro prodloužení jeho životnosti doporučujeme chránit výrobek před nepříznivými vlivy počasí. DEBRA je ideální volbou pro ty, ... Unknown localization key: "more"

Objev podobné jako Zahradní set DEBRA Kondela

Discover the life-changing power of astrology with insights from Debra Silverman, renowned astrologer to Jennifer Aniston. Accessible and engaging, this guide unveils how astrology can positively impact your life and unlock your true potential. In a chaotic, confusing and divisive world, it is easy to feel lost and hopeless.With every scroll, like and tweet, we drift further from understanding who we really are. In I Don’t Believe in Astrology, celebrity astrologer Debra Silverman confidently introduces astrology as the ultimate path to inner peace and to living your best life. Through an application of both therapy and astrology, this breakthrough guide equips readers with tools that release self-judgment, inner criticism and anxiety.With Debra, you learn how to step away from the struggle of your ego and see yourself withthe calm objectivity of your soul. She shows you how to aim for the high road of your personality. Most of all, you will cultivate compassion for all the other signs in the zodiac and learn the meaning of the sun, moon, rising sign, Mercury,and Saturn.Using Debra’s method of combining the wisdom of astrology and psychology, you will remember the truth of your soul’s expression, as seen through the eyes of self-love.

Objev podobné jako I Dont Believe in Astrology - Debra Silvermanová

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

Identity Theft, Second Edition is an award-winning book that follows Stanford professor Debra Meyerson’s journey to recover from a severe stroke that initially left her physically incapacitated and unable to speak. In addition to providing realistic expectations for the hard work needed to regain everyday capabilities, Meyerson and Zuckerman focus on the less frequently documented emotional journey as she and her family rebuild identity in recovery. Virtually every stroke survivor is haunted by questions like “Who am I now?” and “How do I rebuild a meaningful and rewarding life?” after losing so much of what they had before—capabilities, careers and jobs, relationships, and more. This is a book full of hope for survivors—from stroke or other life-changing injuries or illnesses—as well as their care partners, families, and communities. The first edition of Identity Theft centers on Debra’s experience: her stroke, her extraordinary efforts to recover, and her journey to redefine herself. But she also draws on her skills as a social scientist, sharing stories from several dozen fellow survivors, family members, friends, colleagues, therapists, and doctors she has met and interviewed. By sharing this diversity of experiences, Debra highlights how every stroke is different and every recovery is different. She ... Unknown localization key: "more"

Objev podobné jako Identity Theft, Second Edition - Debra E. Meyerson, Steve Zuckerman

An imaginative reenvisioning of spatial and social relations from America''s 1960s urbanist movementIn World of Variation (1970), American architects Mary Otis Stevens (born 1928) and Thomas McNulty (1919–84) outlined a radical reenvisioning of socio-spatial relationships, informed by their background in philosophy and commitment to decentralizing hierarchies. Writing in the context of the Cold War and the political activism of 1960s America, they identified possible design solutions to then-current social issues. In striking abstract drawings, Stevens visualized aspects of the urban environment, proposing a design philosophy she termed “free flow.” These diagrams give expression to both the “flow” of movement and points of “hesitations.”This volume is a facsimile of World of Variation, accompanying the MIT Museum’s exhibition on the work of Mary Otis Stevens.Born in New York in 1928, Mary Otis Stevens is considered one of the most important female American postwar architects. She is best known for Lincoln House (1965), designed with her then-husband Thomas McNulty, the first exposed-concrete and glass house in the US.Thomas McNulty (1919–84) taught on MIT’s faculty from 1949 to 1956, before leaving to open a firm with his then wife, Mary Otis Stevens. In 1978, the couple divorced and McNulty moved to Saudi Arabia, where ... Unknown localization key: "more"

Objev podobné jako World of Variation - Mary Otis Stevens, Thomas McNulty

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

In Forget the Fairy Tale and Find Your Happiness, Deb Miller learns to slay the myth of Prince Charming and redefine what it means to live happily ever after. When Deb''s college sweetheart can''t deliver the fairy tale she expects, she takes charge and creates her own. Her love of tennis opens new professional doors but also leads to a tumultuous second marriage. This powerful memoir chronicles her transformation from a Midwest housewife to a global executive as she navigates societal expectations, personal setbacks, and professional triumphs. Throughout her journey, Deb draws fascinating parallels with Disney''s ever-evolving princesses, who have moved from damsels in distress to courageous, independent characters who embrace their unique strengths and forge their own paths. Along Deb''s winding, bumpy course to happiness, she learns a few lessons worth sharing. Her story will empower other women who might be taking a different path than the traditional one they were taught to tread. This is her tale of resilience, pursuing a better life for her children, and finding genuine happiness for herself.

Objev podobné jako Forget the Fairy Tale and Find Your Happiness - Deb Miller

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

This is an account of a year in the life of Peter Berry, an ordinary man living in a sleepy Suffolk village. Happily married and running a successful business, Peter''s life changes when, at the age of fifty, he is given a terminal diagnosis of early-onset dementia. Since that day, he has learned to live with his very own ''dementia monster''. From depression and suicide attempts through to his determination to confront his dementia, Peter has embarked on a series of challenges to show that ''life isn''t over with dementia, it''s just a little different''. Peter has now raised thousands of pounds for dementia charities, cycling hundreds of miles in his quest to show that life is always worth living. When Peter meets Deb, recently retired, they embark on regular cycle rides and, as their friendship grows, Deb is able to look at her own life through the lens of Peter''s dementia. In ''Slow Puncture'', Peter tells the world what it is really like to live with a terminal condition and Deb learns to enjoy each day more fully. With a foreword by best-selling author Wendy Mitchell, author of ''Somebody I Used to Know'', this is an inspirational look at ... Unknown localization key: "more"

Objev podobné jako Slow Puncture: Living Well With Dementia - Deb Bunt, Peter Berry

"Jailed for Freedom" by Doris Stevens is a poignant account of the suffrage movement's relentless activism and political struggle for women's rights. Through the lens of feminism and equality, Stevens vividly portrays the courageous suffragists who engaged in civil disobedience and advocacy to secure gender equality and women's suffrage. The narrative sheds light on the suffragists' unwavering commitment to social justice, even in the face of political imprisonment and adversity. As a compelling work of history, "Jailed for Freedom" documents the sacrifices and triumphs of the suffrage movement, highlighting the enduring legacy of courage and determination displayed by those who fought for gender equality. Stevens captures the essence of the suffragists' struggle, illuminating the complexities of their journey towards achieving women's suffrage and broader societal change. Through meticulous research and firsthand accounts, Stevens offers readers a profound insight into a pivotal moment in history, where individuals rallied together to challenge oppressive systems and advocate for fundamental rights. "Jailed for Freedom" stands as a testament to the power of activism and the indomitable spirit of those who dared to defy injustice in pursuit of a more equitable society.

Objev podobné jako Jailed for Freedom (Edition2023) - Doris Stevens

''Deb Dana guides us to understand and befriend our autonomic nervous system, engaging its healing capacities to connect with ourselves and with our social world.'' – Gabor Maté''Once we know how our nervous system works, we can work with it,'' teaches Deb Dana. ''We can learn to access an embodied, biological resource that is always present, available, and there to guide us toward well-being.''An aggressive email from your boss, or a fight with your partner - these situations aren''t life-or-death, yet our bodies may react as if they are. But we can train our nervous system to stop overreacting, and start responding to the world with greater safety and ease, if we know how. In Anchored, expert teacher Deb Dana shares a down-to-earth presentation of Polyvagal Theory, then brings the science to life with practical, everyday tools.Using field-tested techniques, Dana helps you master the skills to become more aware of your nervous system moment to moment, and change the way you respond to the great and small challenges of life. Here, you''ll explore:Polyvagal Theory - get to know the biology and function of your vagus nerve, the highway of the nervous system.Befriending Your Nervous System - attune to what''s going ... Unknown localization key: "more"

Objev podobné jako Anchored - Deb Dana

In this bestselling guide to social success, communication expert Debra Fine reveals the techniques and strategies anyone can use to make small talk in any situation. Does striking up a conversation with a stranger make your stomach do flip-flops? Do you spend time hiding out in the bathroom at social gatherings? Do you dread the very thought of networking? Is scrolling your phone a crutch to avoid interacting?Help is on the way with The Fine Art of Small Talk, the classic guide that's now revised for the modern era. Small talk is more than just chitchat; it's a valuable tool to help you climb the corporate ladder, widen your business and social circles, and boost your self-confidence.With practical advice and simple conversation 'cheat sheets,' this book offers easy-to-learn techniques that will allow you to feel comfortable in any type of social situation-from a video meeting to a first date to a cocktail party where you don't know a soul. Communication expert Debra Fine will show you how to:- Learn to connect with others regardless of the occasion, event or situation- Come across as composed and self-assured when entertaining - Avoid awkward silences and 'foot in mouth' disease- Convey warmth and ... Unknown localization key: "more"

Objev podobné jako The Fine Art Of Small Talk - Debra Fineová

Written by Debra Kidd, A Curriculum of Hope: As rich in humanity as in knowledge explores how good curriculum design can empower schools to build bridges between their pupils'' learning and the world around them. A great many schools are wondering how they can build a curriculum model that meets the demands of government policy as well as the needs of the children and communities they serve. In A Curriculum of Hope, Debra illustrates how teachers can deliver learning experiences that genuinely link knowledge to life. Working on the premise that a strong curriculum is supported by five key pillars of practice coherence, credibility, creativity, compassion and community she presents a plethora of examples that demonstrate how schools, parents, pupils and the wider local community can learn together to build from within. Debra enquires into the ways in which schools can create units of work that are both knowledge- and humanity-rich, and challenges the view that the role of children is simply to listen and learn instead advocating their active engagement with local and global issues. She does so by delving into the role of pedagogy as a means of empowering children, and by exploring some of the more overlooked ... Unknown localization key: "more"

Objev podobné jako A Curriculum of Hope - Debra Kidd

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

LP vinyl - Ascension je osmé studiové album amerického hudebníka Sufjana Stevense. Ascension je osmé studiové album amerického hudebníka Sufjana Stevense. Sufjan Stevens je americký zpěvák, skladatel a multiinstrumentalista. Rok vydání : 2020 (8.album) Seznam stop LP 1,2 Make Me An Offer I Cannot Refuse / Run Away With Me / Video Game / Lamentations / Tell Me You Love Me / Die Happy / Ativan / Ursa Major / Landslide / Gilgamesh / Death Star / Goodbye To All That / Sugar / The Ascension / America

Objev podobné jako Sufjan Stevens: Ascension (2x LP) - LP (0729920164318)

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

Objev podobné jako The Ultimate Customer Experience - Scott McKain

Technical experts are key to driving business growth and customer improvement ideas – but their commercial value is under-utilised.Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of technical experts who are not currently employed in sales roles. It offers insights from behavioural science, commercial best practices and new international research that will help technical experts and business leaders to:Understand the drivers and optimise the impact of commercial potential in technical expertsDetermine how technical experts can create customer improvement opportunities and contribute to sustainable growthImplement a practical framework that helps technical experts to increase their commercial impactOpen up leadership and HR silos to share best practices on customer improvement selling

Objev podobné jako Customer Improvement Selling - Katarina Coppe

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Objev podobné jako Customer Success Essentials - Kellie Lucas

Often, "Customer First", or even "Customer as the Sole Purpose", has been touted as the golden principle to conduct business in our commercial world. But to a lot of people, practising it is not as simple as it sounds. People interpret the principle in their own ways and adopt different approaches in practice.This book develops a "Left-Right Circles" theory where customer needs are depicted as the "Left Circle". The book also analyzes various levels of customer needs and the key approaches to satisfying those needs. The "Right Circle" in this theory depicts how a company develops its own strengths as competencies. The book describes how the Left and Right Circles interact, move in sync in a perfectly harmonious manner, offer products and services that customers will repeatedly purchase, and thereby builda strong base of loyal supporters for the company. The Left Circle driven approaches are applicable equally to serving customers and stakeholders. The approaches apply effectively to non-profit organizations as well as to profit-making companies. The theory can also be extended to interpersonal relationships, helping to enhance harmony and joy in personal lives.

Objev podobné jako Customer Needs And Strategic Management: Left-right Circles Analysis - Joseph Leo Koerner, Andrew Chi-fai Chan, Diamond Tai, Conrad Wong

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combinationSomeday, every company will listen more closely to the customer. . .

Objev podobné jako What the Customer Wants You to Know - Ram Charan

Unlock Your Path to Success for Professional and Personal GoalsEveryone wants to work less, earn more, and achieve a perfect work-life balance, but what if the secret to success isn’t a one-size-fits-all solution? 52 Secrets for Goal-Setting and Goal-Getting offers you the tools to create your own path to success by learning from the experiences of others.Everyone strives for success, but the path isn''t always clear. Debra Eckerling, award-winning author of Your Goal Guide and creator of the DEB METHOD® for goal-setting simplified, brings together insights from top executives, entrepreneurs, authors, actors, chefs and other thought leaders. This book provides practical strategies for anyone looking to enhance their focus and productivity, develop management in leadership skills, and set professional and personal goals that align with the goal of life fulfillment.Your comprehensive guide to new year goal-setting, achieving career and workplace goals, and mastering work-life balance. Whether you’re aiming to expand your thought leadership advantage, improve your communication and networking, or find effective examples of goals to inspire your journey, 52 Secrets for Goal-Setting and Goal-Getting equips you with the knowledge and motivation you need to succeed.Inside, you’ll find:Proven strategies from successful leaders to help you set and achieve your professional ... Unknown localization key: "more"

Objev podobné jako 52 Secrets for Goal-Setting and Goal-Getting - Debra Eckerling

A poppy bud captured moments before blossoming. A statuesque tuberose as if carved out of alabaster. A pair of delicate pink dahlias joined like two starfish floating in the sea.Beauty in Bloom is the debut collection of work by Debi Shapiro, a visual artist who creates beautiful imagery inspired by her two passions—flowers and photography. More than 200 floral portraits in this exquisite book capture the depth and luminosity of a single bloom to lush bouquets with breathtaking intimacy and vibrant energy. Every translucent petal, tender green stem, and grain of pollen shimmers with painterly detail reminiscent of the works of the great botanical artists and engravers of the eighteenth century. From the bold crimson beauty of an Oriental poppy to the seductive lure of a pink Protea peeking out from behind its thick foliage to the timeless classic beauty of a garden rose, it’s a flower lover’s dream. Debi’s work truly makes every bloom a leading lady.

Objev podobné jako Beauty in Bloom - Debi Shapiro

Douglas Stewart Prize for Non-FictionIndigenous Writers' PrizeUTS Glenda Adams Award for New WritingLonglisted for the 2023 Stella PrizePrime Minister's Summer Reading List 2022, Grattan InstituteWe Come with This Place is a remarkable book, as rich, varied and surprising as the vast landscape in which it is set. Debra Dank has created an extraordinary mosaic of vivid episodes that move about in time and place to tell an unforgettable story of country and people.There is great pain in these pages, and anger at injustice, but also great love, in marriage and in family, and for the land. Dank faces head on the ingrained racism, born of brutal practice and harsh legislation, that lies always under the skin of Australia, the racism that calls a little Aboriginal girl names and beats and rapes and disenfranchises the generations before hers. She describes sudden terrible violence, between races and sometimes at home. But overwhelmingly this is a book about strong, beloved parents and grandparents, guiding and teaching their children and grandchildren what country means, about joyful gatherings and the pleasures of eating food provided by the place that nourishes them, both spiritually and physically.We Come with This Place is deeply personal, a profound tribute ... Unknown localization key: "more"

Objev podobné jako We Come with this Place - Debra Dank

An incisive, lyrical, and deeply reported account of India’s descent into authoritarianism.Traveling across India, interviewing Hindu zealots, armed insurgents, jailed dissidents, and politicians and thinkers from across the political spectrum, Siddhartha Deb reveals a country in which forces old and new have aligned to endanger democracy. The result is an absorbing—and disturbing—portrait. India has become a religious fundamentalist dystopia, one depicted here with a novelist’s precise language and eye for detail.Prime Minister Narendra Modi and his party—a formation explicitly drawing on European fascism—has deftly exploited modern technologies, the media, and market forces to launch a relentless campaign on minorities, women, dissenters, and the poor. Deb profiles these people, as well as those fighting back, including writers, scholars, and journalists. Twilight Prisoners sounds the alarm now that the world’s largest democracy is under threat in ways that echo the fissures in the United States, United Kingdom, and so-called democracies the world over.

Objev podobné jako Twilight Prisoners - Siddhartha Deb

Hudební CD - Yusuf Islam, obecně znám pod dřívějším uměleckým jménem Cat Stevens, je britský hudebník. Yusuf Islam, obecně znám pod dřívějším uměleckým jménem Cat Stevens, je britský hudebník. Je znám jako zpěvák-písničkář, multiinstrumentalista, učitel, filantrop a osobnost, která konvertovala k Islámu. Narodil se v Londýně jako syn emigranta kyperského Řeka a Švédky. Dlouhou dobu žil ve Spojených státech amerických. Seznam stop Where Do The Children Play? / Hard Headed Woman / Wild World / Sad Lisa / Miles From Nowhere / But I Might Die Tonight / Longer Boats / Into White / On The Road To Find Out / Father And Son / Tea For The Tillerman

Objev podobné jako Yusuf/Cat Stevens: Tea For the Tillerman 2 - CD (0888689)

Hudební CD - Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Rok vydání : 1971 (5.album) Rok reedice : 2021 Seznam stop CD 1 The Wind / Rubylove / If I Laugh / Changes IV / How Can I Tell You / Tuesday's Dead / Morning Has Broken / Bitterblue / Moonshadow / Peace Train CD 2 The Wind (Dubville Sessions 2020) / Rubylove (Studio demo) / If I Laugh (The Old Grey Whistle Test, BBC TV, 5th October 1971) / Changes IV (Studio demo) / How Can I Tell You (Studio demo) / Tuesday's Dead (BBC Radio Session, 23rd March 1971) / Morning Has Broken (Basing Street Rehearsal, 1975) / Bitterblue? (Reimagined 2021) / Moonshadow (Olympic studio demo, 1970) / 1Peace Train (Extended String Mix, 1971) / The Day They Make Me Tsar (Studio Demo) / I Want To Live In A Wigwam (Morning Has Broken B-side)

Objev podobné jako Stevens Cat: Teaser and the Firecat (2021 Reissue) (Deluxe Edition) (2x CD) - CD (3551312)

LP vinyl - Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Rok vydání : 1971 (5.album) Rok reedice : 2021 Seznam stop LP The Wind / Rubylove / If I Laugh / Changes IV / How Can I Tell You / Tuesday's Dead / Morning Has Broken / Bitterblue / Moonshadow / Peace Train

Objev podobné jako Stevens Cat: Teaser and the Firecat (2021 Reissue) - LP (3551321)

Hudební CD - Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Rok vydání : 1971 (5.album) Rok reedice : 2021 Seznam stop CD 1 The Wind / Rubylove / If I Laugh / Changes IV / How Can I Tell You / Tuesday's Dead / Morning Has Broken / Bitterblue / Moonshadow / Peace Train CD 2 The Wind (Dubville Sessions 2020) / Rubylove (Studio Demo) / If I Laugh (Studio Demo) / Changes IV (Alternate Mix, 1971) / How Can I Tell You (Studio Demo) / Tuesday's Dead (Studio Demo) / Morning Has Broken (Basing Street Rehearsal) / Bitterblue (Basing Street Rehearsal) / Moonshadow (Olympic Studio Demo, 1970) / Peace Train (Extended String Mix, 1971) / The Day They Make Me Tsar (Studio Demo) / I Want To Live In A Wigwam / Fisherman Song (Studio Demo) / Changes IV (Studio Demo) / Tuesday's Dead (Alternate Mix, 1971) / Morning Has Broken (Studio Demo) /...

Objev podobné jako Stevens Cat: Teaser and the Firecat (2021 Reissue) (Super Deluxe Edition) (4x CD + Blu-ray Audio) - (3594962)

LP vinyl - Remasterované druhé album z roku 1967 zpěváka a textaře Cata Stevense. Remasterované druhé album z roku 1967 zpěváka a textaře Cata Stevense. Obsah: LP-A Kitty I'm So Sleepy Northern Wind The Laughing Apple Smash Your Heart Moonstone I'm Gonna Be King Ceylon City Blackness Of The Night Come On Baby (Shift That Log) I Love Them All

Objev podobné jako Stevens Cat: New Master - LP (0816106)

Hudební CD - Box obsahuje 19 CD s 266 skladbami pokrývajícími kariéru - mnoho z nich nikdy nebylo k dispozici. Box obsahuje 19 CD s 266 skladbami pokrývajícími kariéru - mnoho z nich nikdy nebylo k dispozici. Zahrnuje všechna Shakyho studiová alba jako sólového umělce, od jeho první autogramiády a alba na Track Records až po jeho nejnovější studiové album „Echoes Of Our Times”, + 4 raritní disky se živými, vzácnými a dříve nevydanými skladbami. Shakyovo vůbec první ,živé 'vydání alba - převzaté z jeho turné po Evropě a Velké Británii v roce 2019, debutovalo u tohoto jedinečného vydán. Historický živý koncert zaznamenaný v Pařížském divadle v Londýně pro BBC Radio 1 v roce 1980. Dvě dříve nevydané nahrávky Reprodukovaný mimořádně vzácný promo plakát Noty 'Oh Julie' 3 x 12 „x12” umělecké tisky Shakin 'Stevens 36 stránkový program prohlídek na míru Podpisová kniha, osobně podepsaná Shakinem Stevensem

Objev podobné jako Shakin Stevens: Fire In The Blood: Definitive Collection (19x CD) - CD (4050538608212)

LP vinyl - Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Box obsahuje 4x CD, 2x LP, 1x 7" vinyl a 1x Audio Blu-Ray Rok vydání : 1971 (5.album) Rok reedice : 2021 Seznam stop CD1 The Wind / Rubylove / If I Laugh / Changes IV / How Can I Tell You / Tuesday's Dead / Morning Has Broken / Bitterblue / Moonshadow / Peace Train CD2 The Wind (Dubville Sessions 2020) / Rubylove (Studio Demo) / If I Laugh (Studio Demo) / Changes IV (Alternate Mix, 1971) / How Can I Tell You (Studio Demo) / Tuesday's Dead (Studio Demo) / Morning Has Broken (Basing Street Rehearsal) / Bitterblue (Basing Street Rehearsal) / Moonshadow (Olympic Studio Demo, 1970) / Peace Train (Extended String Mix, 1971) / The Day They Make Me Tsar (Studio Demo) / I Want To Live In A Wigwam / Fisherman Song (Studio Demo) / Changes IV (Studio Demo) / Tuesday's Dead...

Objev podobné jako Stevens Cat: Teaser and the Firecat (2021 Reissue) (Super Deluxe Edition) (4x CD +3x LP + Blu-ray Au (3551307)

Hudební CD - Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Teaser and the Firecat je páté studiové album od Cat Stevens vydané v říjnu 1971. Rok vydání : 1971 (5.album) Rok reedice : 2021 Seznam stop CD The Wind / Rubylove / If I Laugh / Changes IV / How Can I Tell You / Tuesday's Dead / Morning Has Broken / Bitterblue / Moonshadow / Peace Train

Objev podobné jako Stevens Cat: Teaser and the Firecat (2021 Reissue) - CD (3551318)

Longlisted for the André Simon Award for Food Books for 2024"A beautifully written book by a true artisan. . . . Easy to read and likely to inspire, this book will take your bread-making to the next level.”—Sandor Ellix Katz, fermentation revivalist; author of The Art of Fermentation and other fermentation bestsellers“It’s impossible to read through the recipes in The Hungry Ghost Bread Book without being inspired to scoop out some sourdough starter and get mixing.”—Maurizio Leo, author of James Beard Award–winning The Perfect LoafFor the adventurous home baker and small-scale commercial baker alike, The Hungry Ghost Bread Book is a delicious guide and a pious devotional to the wonderful, awe-inspiring world of sourdough.What does it mean to take on the practice of bread? Jonathan Stevens, co-owner of Hungry Ghost Bread in Northampton, Massachusetts, has pondered this question over thirty years of baking sourdough bread. Baking is a ritual that demands attention, physical proximity, close observation, and continual adjustment. It begets sustenance, fosters community, and connects us with a 10,000-year-old craft.The Hungry Ghost Bread Book is a window onto one baker’s artisan approach to sourdough bread—the culmination of his time in the tide of dough.Sourdough, declares Stevens, is not a ... Unknown localization key: "more"

Objev podobné jako The Hungry Ghost Bread Book - Jonathan Stevens

Martin Stevens explores the extraordinary variety of senses in the animal kingdom, and discusses the cutting-edge science that is shedding light on these secret worlds. Our senses of vision, smell, taste, hearing, and touch are essential for us to respond to threats, communicate and interact with the world around us. This is true for all animals - their sensory systems are key to survival, and without them animals would be completely helpless. However, the sensory systems of other animals work very differently from ours. For example, many animals from spiders to birds can detect and respond to ultraviolet light, to which we are blind. Other animals, including many insects, rodents, and bats can hear high-frequency ultrasonic sounds well beyond our own hearing range. Many other species have sensory systems that we lack completely, such as the magnetic sense of birds, turtles, and other animals, or the electric sense of many fish. These differences in sensory ability have a major bearing on the ways that animals behave and live in different environments, and also affect their evolution and ecology.In this book, Martin Stevens explores the remarkable sensory systems that exist in nature, and what they are used for. Discussing how different ... Unknown localization key: "more"

Objev podobné jako Secret Worlds - Martin Stevens