the customer success professional s handbook ashvin vaidyanathan ruben rabago

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

Proven customer engagement approaches for winning in the most important moments driving profitability and growth—customer retention and expansion Industry analysts report that up 70-80% of business growth comes from existing customers. So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits-all approach to acquisition as you do for expansions?The Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures.

Objev podobné jako The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers - Erik Peterson, Tim Riesterer

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

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Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Objev podobné jako Customer Success Essentials - Kellie Lucas

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.

Objev podobné jako Customer Success - Dan Steinman, Nick Mehta, Lincoln Murphy

Develop a practical and flexible marketing plan that puts your customer at the forefront and builds real connections.

Objev podobné jako The Customer-Driven Marketing Handbook - Fab Giovanetti

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combinationSomeday, every company will listen more closely to the customer. . .

Objev podobné jako What the Customer Wants You to Know - Ram Charan

Practical and authentic, this essential career handbook provides every young person with inspiration and practical pathways to overcome socio-economic adversity and achieve their career ambitions. Written by an impressive group of senior professionals who have excelled despite seemingly insurmountable circumstances, including barriers such as racism and economic hardship, this book provides the roadmap to professional career success.With students and graduates from diverse and economically adverse backgrounds specifically in mind, the book breaks from the notion that one has to become a superstar, a Supreme Court Justice, a movie star, or an internationally famous athlete to be successful. It provides a grounded and realistic approach to achieve social, economic, and professional advancement for the majority of college students. High-level professionals and leaders in industry, government, non-profit, education, medicine, military, and the law share their unique stories, each filled with spirit, hope, advice, success strategies, and approaches to dealing with failures along the way. The book offers direction and guidance for self-determination and professional development, while also inspiring excellence in organizational leadership and management, with a focus on leadership, character, and tangible skills.This is essential reading for college students and graduates from all backgrounds, with a focus on underrepresented groups in particular. ... Unknown localization key: "more"

Objev podobné jako My Story... From Humble Beginnings to Professional Success

The two-volume Oxford Handbook of Music Performance provides a resource that musicians, scholars and educators will use as the most important and authoritative overview of work within the areas of music psychology and performance science. The 80 experts from 13 countries who prepared the 53 chapters in this handbook are leaders in the fields of music psychology, performance science, musicology, psychology, education and music education. Chapters in the Handbook provide a broad coverage of the area with considerable expansion of the topics that are normally covered in a resource of this type. Designed around eight distinct sections - Development and Learning, Proficiencies, Performance Practices, Psychology, Enhancements, Health & Wellbeing, Science, and Innovations - the range and scope of The Oxford Handbook of Music Performance is much wider than other publications through the inclusion of chapters from related disciplines such as performance science (e.g., optimizing performance, mental techniques, talent development in non-music areas), and education (e.g., human development, motivation, learning and teaching styles) as well as the attention given to emerging critical issues in the field (e.g., wellbeing, technology, gender, diversity, inclusion, identity, resilience and buoyancy, diseases, and physical and mental disabilities). Within each chapter, authors have selected what they consider ... Unknown localization key: "more"

Objev podobné jako The Oxford Handbook of Music Performance, Volume 1

A contemporary and accessible foundation of color theory and advanced techniques for the oil painter at every skill level"In The Oil Painter''s Color Handbook, Todd Casey presents priceless information that every art school should teach and every art student should learn. The book breaks down the subject of color into useful pieces of knowledge that painters can put into practice. He analyzes color in terms of light, value, pigment, mixing strategies, palette arrangements, and painting techniques. Each topic is clearly and succinctly explained in the text, illustrated with captions, charts, diagrams, and finished paintings. By the end of the book, the reader will have a clear understanding of how realist painters and illustrators have used color through history." - James Gurney, artist and author “This is the most impressive and complete book on color ever produced. It covers a wide range of color concepts, including some I''d never seen before. It digs deeply into color harmony, techniques, and has powerful examples to demonstrate every concept.” - Eric Rhoads, Publisher, Fine Art Connoisseur Magazine From Todd M. Casey, acclaimed artist and expert teacher, The Oil Painter’s Color Handbook: A Contemporary Guide to color Mixing, Pigments, Palettes, and Harmony provides everything the ... Unknown localization key: "more"

Objev podobné jako The Oil Painter's Color Handbook - Todd M. Casey

''A revelation for anyone with the slightest interest in the feathered friends visiting their gardens'' - Garden NewsYou don''t have to be a dedicated birdwatcher to be a bird lover. Millions of us love the sight and sound of them. And yet most of us know very little about their remarkable behaviour, incredible diversity and the story of their evolution. This handbook sets about answering every interesting question there is to ask about birds.How do migrating birds know where to go?Are birds really descended from dinosaurs?How do birds have sex?There are over 10,000 species in the world, including over 500 in Britain, some rare and endangered, some bizarre and beautiful, others common and familiar. As this captivating and often humorous handbook reveals, all of them are fascinating.Filled with beautiful illustrations, The Curious Bird Lover''s Handbook is perfect for experienced twitchers and those who are simply captivated by the beauty of birds and would like to learn more about them.-The hardback edition titled "Bald Coot and Screaming Loon" was published in 2009. This paperback edition has been updated and includes a new foreword from the author.

Objev podobné jako The Curious Bird Lover’s Handbook - Niall Edworthy

The Handbook of Adult Language Disorders is the essential guide to the scientific and clinical tenets of aphasia study and treatment. It focuses on how language breaks down after focal brain damage, what patterns of impairment reveal about normal language, and how recovery can be optimally facilitated. It is unique in that it reviews studies from the major disciplines in which aphasia research is conducted—cognitive neuropsychology, linguistics, neurology, neuroimaging, and speech-language pathology—as they apply to each topic of language. For each language domain, there are chapters devoted to theory and models of the language task, the neural basis of the language task (focusing on recent neuroimaging studies) and clinical diagnosis and treatment of impairments in that domain. In addition, there is broad coverage of approaches to investigation and treatment from leading experts, with several authors specializing in two or more disciplines. This second edition focuses on characterizing the cognitive and neural processes that account for each variant of aphasia as a first step toward developing effective rehabilitation, given that aphasia is one of the most common and disabling consequences of stroke. The best and most authoritative handbook in the field, The Handbook of Adult Language Disorders is the definitive reference ... Unknown localization key: "more"

Objev podobné jako The Handbook of Adult Language Disorders

The ultimate guide to Real Madrid.The Real Madrid Handbook is an entertaining compendium of fascinating facts, match coverage, stories, personalities and trivia from the biggest club team on the planet.Rab MacWilliam traces the history of Real Madrid from the early 20th century, examining its progress in the domestic cup and league, and analyses the impact that the Republic, the Spanish Civil War and the repressive authoritarian aftermath had on the club. He relates how the stunning success in European football in the mid-1950s to the early 1960s was one of the factors that helped to ease Spain’s integration into Europe and explores the club’s rise to become one of the most skilful and dominant teams in the global game over the last thirty years.Fascinating, informative, irreverent and insightful, The Real Madrid Handbook is the perfect guide to the history of this extraordinary club.

Objev podobné jako The Real Madrid Handbook - Rab MacWilliam

DK brings you an all-encompassing horticultural handbook to fulfil your every leaf and legume! Get your gardening gloves on, as best-selling author Huw Richards takes you on a green-fingered journey to be an undefeated veg-grower!A recent study suggests 38% of British adults use their gardens to grow herbs and vegetables. But with the ever-growing pressure of balancing family life with a career, a lot of today''s green-fingered gardeners simply lack time for vegetable growing. Huw is on a mission to change that!Whatever your horticultural hopes may be, Huw Richards brings you a veg-growing guide that is sure to shape the next generation of green-fingered gardeners like never before, full of top tips on smart gardening, without compromising on time, effort or money. With passion in every page, you can enjoy:-Tons of tips and tricks to maximise efficiency of your vegetable gardens -Skillful and solid information to disparage the common myth that gardening requires too much time and effort-Easy to follow step-by-step instructions of fundamental gardening techniques -Visual representations of Huw''s innovative ideas to easily apply to your own vegetable gardenAfter the immeasurable success of his first two gardening books ''Veg in One Bed'' and ''Grow Food for Free'', Huw brings ... Unknown localization key: "more"

Objev podobné jako The Vegetable Grower's Handbook - Richards Huw

"I’ve caught the cider bug, and I’ve caught it bad. You too? Then seek out this book without delay. The New Cider Maker’s Handbook is like having all your birthdays come at once for hard cider geeks like us. From the choosing the right apples and building your own cider press to measuring cider’s alcohol content and adjusting the final sweetness, it’s all right here."—The KitchnAll around the world, the public’s taste for fermented cider has been growing more rapidly than at any time in the past 150 years. And with the growing interest in locally grown and artisanal foods, many new cideries are springing up all over North America, often started up by passionate amateurs who want to take their cider to the next level as small-scale craft producers.To make the very best cider—whether for yourself, your family, and friends or for market—you first need a deep understanding of the processes involved, and the art and science behind them. Fortunately, The New Cider Maker’s Handbook is here to help. Author Claude Jolicoeur is an internationally known, award-winning cider maker with an inquiring, scientific mind. His book combines the best of traditional knowledge and techniques with up-to-date, scientifically based practices ... Unknown localization key: "more"

Objev podobné jako The New Cider Maker's Handbook - Claude Jolicoeur

''The New Middle Leader''s Handbook'' is the definitive go-to guide for all educators looking to take the leap into middle leadership, those wanting to become better middle leaders, or senior leaders seeking an authoritative manual for their school''s middle leadership. Innovatively organised into chapters around the school year, taking readers from August to July and covering the full range of problems, challenges and opportunities they face in one of the most important roles in the school, and providing them with a framework to strategically plan and shape their year. Readers can use the book to structure their work into manageable portions while tailoring its content to their own personal school context, and its many activities and resources will provide opportunities for reflection, analysis and creative thinking.Operating as a practical manual and designed for easy reference, the book proposes methods, systems and procedures for: developing a personal leadership style; managing and driving dynamic change; building a successful team and challenging resistance; challenging underperformance of staff and students; using performance management to drive improvement; monitoring the quality of teaching and learning; tracking and measuring progress; preparing for inspection or internal review, including the self-evaluation process; organising meetings and leading professional development, including ... Unknown localization key: "more"

Objev podobné jako The New Middle Leader's Handbook - Caroline Clay, James Ashmore

Today, consumers have more choice than ever before. It''s no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should ''Never say no - except No Problem'' to asking yourself ''What Would Mum Do?''.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world''s happiest environments, can give you everything you need to truly connect with your customers.

Objev podobné jako The Customer Rules - Lee Cockerell

''This book is the one-stop shop for all aspects of understanding and learning about career and career development work – expertly blending the theoretical and the practical.'' Martin Edmondson, CEO, Association of Graduate Careers Advisory Services (AGCAS)Unlock the secrets to becoming a successful career development practitioner with this go-to introductory handbook. Many guides to career development practice focus narrowly on specific aspects of career education and guidance, leaving new learners without a comprehensive overview. This brand-new handbook sets out to change that by combining practical insights, policy contexts and cutting-edge theory – all within a single, all-encompassing volume.  Written by a highly qualified team of experts with considerable experience in the field of careers development and excellent academic reputations, this definitive guide offers: Holistic approach: explore practice settings, policy contexts and career development theory, all in one comprehensive volume. Real-world insights: case studies, resource links and self-reflection prompts keep readers informed and interested. Engaging content: dive into career development activities designed to help individuals manage their personal and professional growth. Professional standards: closely mapped against industry training benchmarks for career professionals. Whether you are a student embarking on your career development training or an experienced career development professional seeking fresh perspectives, this is ... Unknown localization key: "more"

Objev podobné jako The Career Development Handbook - Gill Frigerio, Rosie Alexander, Professor Tristram Hooley

Fitness Professional’s Handbook, Seventh Edition With HKPropel Access, provides current and future fitness professionals with the knowledge to screen participants, conduct standardized fitness tests, evaluate the major components of fitness, and prescribe appropriate exercise.

Objev podobné jako Fitness Professional's Handbook

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

Budding stargazers can take a tour of the night sky with practical handbook, packed with intriguing information about astronomy, constellations and the universe with vibrant full-colour illustrations.Explore the secrets of the stars with this entertaining field guide. Inside you will find a spotters'' guides to constellations, an introduction to stargazing and the kit you need, as well as an abundance of accessible information on stars, planets, comets and asteroids. Discover how the planets and stars move through the sky; how objects in space formed; and what stargazing can tell us about our incredible Universe.With spectacular illustrations and clear, to-the-point information, this guide essential for aspiring astronomers and anyone wanting to learn more about the night sky. ABOUT THE SERIES: The Arcturus Explorer Handbooks series brings together handy illustrated field guides that will empower young adventures to explore the great outdoors, with topics including knots, astronomy and fossil hunting.

Objev podobné jako The Astronomy Handbook - William Potter

This is your complete guide to success in navigating, writing, thinking, and communicating at university. Packed with tips, diagnostic tools, guided exercises, and full text examples, it equips you to boost your grades, ace your assignments, and get the most out of your time at university. This book helps you: Prepare for and navigate university culture Develop the academic skills needed for success at university Communicate your ideas with confidence and clarity Watch your skills grow with diagnostic tools Create your own study plan tailored to the skills you need Know what your tutor is looking for and how to deliver Turn your skills into success after university The Academic Skills Handbook is specially designed to show you where your strengths are and what you need to work on, so you get a practice plan that is perfect for your needs. It then arms you with the principles and practice to get ahead in your academic writing, presentations and group work. What′s new to this edition? Three chapters on university culture, writing blogs, and online and blended learning (including best practices for using AI as a support tool), as well as new annotated examples of course work and increased coverage ... Unknown localization key: "more"

Objev podobné jako The Academic Skills Handbook - Diana Hopkins, Tom Reid

The 20th anniversary edition of the international bestseller, perfectly timed for everyone needing extra help to be adequately prepared for dire situations in today's world. Danger! It lurks at every corner. Quicksand. Sharks. Cyberbullies. Super Flu. From wrestling an alligator to evading drones to landing an airplane if the pilot passes out, The Worst-Case Scenario Survival Handbook is here to help with expert, illustrated, step-by-step instructions for the best ways to tackle life's sudden turns for the worse. Needed now more than ever, this revised and expanded edition of the international bestseller delivers frightening and funny real advice readers need to know fast, including crucial information added from across the Worst-Case series and 20 all-new scenarios for 21st-century threats, from extreme weather and "fake news" to dropping a cell phone in the bathroom toilet. EMERGENCY INSTRUCTION FOR ANXIOUS TIMES: This ultimate survival book is packed with expert—and humorous—advice for extreme situations, including tips on great escapes and entrances (how to escape from a sinking car), hacks for technical trouble (how to survive an out-of-control autonomous car), skills for adventure survival (how to survive an avalanche), and more. INFORMATION ANYONE CAN USE: From your nephew who loves camping in the wilderness ... Unknown localization key: "more"

Objev podobné jako The NEW Worst-Case Scenario Survival Handbook - Joshua Piven, David Borgenicht

Offering future school librarians, teachers, and working librarians an alternative to lengthier textbooks on children’s literature, this engaging book introduces readers to the most important genres and current conversations in the field while leaving them time to read children’s literature directly.As school librarian and teacher certification programs become more abridged, students require succinct textbooks that still provide a valuable introduction to the field. Working librarians need reference books that allow them to make good selections for their collections. Students and professionals will appreciate The Children’s Literature Selection Handbook, K–8 because it offers a needed overview of the field while allowing for plenty of time to read children’s literature. Author Christie Kaaland’s conversational tone speaks directly to readers, and the book offers students a pathway to engage with literature directly and effectively scaffold their learning.Beginning with an introduction to standard literary fiction genres, including a discussion of literature trends and children’s reading interests and needs, the chapters turn to the most important genres: fiction, biography, folk literature, picture books, informational texts, poetry, and graphic novels. A focus on book series, a deep discussion of graphic novels, the inclusion of global literature and review sources for selection, and information on publishers and ... Unknown localization key: "more"

Objev podobné jako The Children’s Literature Selection Handbook, K–8 - Christie Kaaland

Discover the gods, goddesses, and heroes from Norse mythology with this beautiful handbook that captures the ancient stories that captivated the Vikings.Learn more about your favorite Norse gods, goddesses, and heroes with this collection of profiles that share the real stories behind the characters. With characters from Norse myths coming to life on the big and small screens, and in the pages of new and exciting fiction, this guide can give you all the details you need to understand your favorite heroes, villains, and powerful deities. With comprehensive entries that outline each character’s names, roles, related symbols, and foundational myths, you can get to know the roots of these personas, and better understand the new stories we tell about them today.

Objev podobné jako Norse Mythology: The Gods, Goddesses, and Heroes Handbook - Kelsey A. Fuller-Shafer

Drawing on professional experience from university innovators and a wealth of international case studies, The Higher Education Manager’s Handbook offers practical advice and guidance on all aspects of university management. An engaging, comprehensive and highly accessible practitioner’s guide, the book tackles all the key areas central to the job of managing in higher education, from understanding the culture of your university and the role it plays, to providing effective leadership and managing change. Now in a thoroughly updated third edition, the book is written from the unique perspective of the higher education manager, offering advice that can be implemented immediately by leaders at all levels.The book is organised into four pre-requisites that any prospective higher education manager must master if they are to be an effective university leader:Knowing your environmentKnowing your universityKnowing your departmentKnowing yourselfEach of the chapters within these sections provides commentary and analysis of the particular role aspect under review, and offers advice and guidance on good practice, including case study examples and self-assessment tools. New topics include: The new higher education landscapeThe first 100 daysAvoiding cognitive bias and developing a flexible mindsetStrategic planning and Teaching Excellence Framework (TEF)Reviewing course portfolios and subject areas Improving student outcomes and ... Unknown localization key: "more"

Objev podobné jako The Higher Education Manager's Handbook - Peter McCaffery

Is it possible to achieve a good work-life balance as a head of year while still being effective and offering the best pastoral care for your students that you can? This book shows you how.The Head of YearÂ’s Handbook is the companion to one of the most rewarding yet challenging roles within a school. It looks in depth at what a head of year does on a day-to-day basis, the challenges you will face, and provides strategies and ideas to improve student outcomes and improve your own leadership ability.The book is suitable for those just starting out as a head of year or those who have been in the role for a number of years and need some inspiration or up-to-date strategies. It takes into account current issues facing your students, and often society as a whole, including cyberbullying, resilience and mental health, dealing with major traumatic events, while also helping you to build your leadership and management skills. Most importantly the text focuses on student well-being and engagement, your own work-life balance, and the need to celebrate achievement.

Objev podobné jako The Head of Year’s Handbook - Power Michael

Create a thriving garden or allotment that works in harmony with nature and will flourish in the face of ever-changing environmental conditions.In The Resilient Garden and Allotment Handbook, expert organic gardener Sally Morgan shares a wide range of ecological concepts from permaculture, regenerative gardening, agroecology and more to boost your garden’s biodiversity and enrich your soil. This must-have guide will help you:Build your soil so it’s full of healthy organic matter and protect it through no-dig practices, composting, cover crops and mulchingIncrease resilience through productive plant combinations and polycultureCreate wildlife-friendly habitats utilising walls and fences, log piles, water features and wild cornersChoose the right plants to attract pollinators and plant defendersCombat disease and keep pests at bay using natural predators, companion planting and trap and barrier cropsPLUSThe importance of collecting genetically diverse seeds from plants that have adapted to local conditionsustainably manage water in your garden, especially in times of drought or excessive rainfallWhether you’re a passionate gardener, allotment holder or grower, The Resilient Garden and Allotment Handbook will help you future-proof your garden by giving it everything it needs to adapt and succeed, whatever the climate challenge.(Previously published as The Healthy Vegetable Garden, now updated and revised)''A must-read for ... Unknown localization key: "more"

Objev podobné jako The Resilient Garden and Allotment Handbook - Sally Morganová

The Early Years Handbook for Students and Practitioners is a comprehensive and accessible course text for all degree level students undertaking programmes related to early years and childhood studies. Designed and written by the SEFDEY Professional Association and a team of new expert contributors, this text provides a balanced approach to the subjects discussed and encourages you to consider and challenge perceptions of early years and to promote good professional practice.This edition has been extended to cover the learning and development of children from birth to 8 years and features new chapters on research, risk, neuroscience, the environment and more. Divided into four parts - The Student-Practitioner-Professional; The Learning and Development of Children 0-8; The Child, Family and Society; and The Senior Practitioner-Professional - the book covers all aspects of working with young children and engages you with theory that is explicitly linked to your practice.In each chapter, the book seeks to help you develop your professional identity and includes:Activities to help you to reflect on your own practiceDebates and dilemmas to promote discussion between students and colleaguesReal-life case studies and photographs to illustrate key pointsExtended "reflective thinking" boxes outlining key research in the field and implications for practiceSuggestions for ... Unknown localization key: "more"

Objev podobné jako The Early Years Handbook for Students and Practitioners

This handbook provides an evidence-based account of psychological perspectives on issues in music education and music in the community through the life course, exploring our understanding of music learning and participation across contexts.The contributors draw on multidisciplinary research from different cultures and contexts in order to set out the implications of music psychology for music education and music in the community. Highlighting the intersecting issues across education and community contexts, the book proposes new theories as well as offering important refinements to existing conceptual models. Split into six parts, it considers the role of music in society as well as for groups and individuals, and explores topics such as processing and responding to music; pedagogical and musical practices that support or pose challenges to the emotional, cognitive, social or physical wellbeing of learners and participants in a range of contexts; and ‘music in identity’ or ‘identity in music’. With the final part on future directions and the implications for professional practice in music education and music in the community, the book concludes by exploring how the two sectors might work more closely together within a post-COVID-19 world.Based on cutting-edge research from an international team, this is essential reading for anyone ... Unknown localization key: "more"

Objev podobné jako Routledge International Handbook of Music Psychology in Education and the Community

This is your complete guide to success in navigating, writing, thinking, and communicating at university. Packed with tips, diagnostic tools, guided exercises, and full text examples, it equips you to boost your grades, ace your assignments, and get the most out of your time at university. This book helps you: Prepare for and navigate university culture Develop the academic skills needed for success at university Communicate your ideas with confidence and clarity Watch your skills grow with diagnostic tools Create your own study plan tailored to the skills you need Know what your tutor is looking for and how to deliver Turn your skills into success after university The Academic Skills Handbook is specially designed to show you where your strengths are and what you need to work on, so you get a practice plan that is perfect for your needs. It then arms you with the principles and practice to get ahead in your academic writing, presentations and group work. What′s new to this edition? Three chapters on university culture, writing blogs, and online and blended learning (including best practices for using AI as a support tool), as well as new annotated examples of course work and increased coverage ... Unknown localization key: "more"

Objev podobné jako The Academic Skills Handbook - Diana Hopkins, Tom Reid

This practical and inspiring guide, the latest in our popular Handbook series, motivates travellers to take a responsible approach to the impact of travelling. Whether you’re looking to reduce your carbon emissions, enjoy more a responsible wildlife-watching experience, harness culinary tourism for good or enjoy an eco-friendly city break, this guide has got you covered.Packed with easily-digestible advice compiled by a sustainable travel expert, eco-conscious travellers will be introduced to a wide variety of destinations offering culture, wildlife, luxury, adventure, wellness and much more, as well as subjects such as the development of electric transport, how to reduce your plastic waste and the best ways to visit explore sacred indigenous culture respectfully. With top five and top ten lists discussing the best places to hike, volunteer, scuba dive and snorkel responsibly, as well as where to enjoy sustainable safaris, family trips and the best ways to give back when you travel, no stone is left unturned in this 168-page guide to ethical tourism. Destinations discussed include relatively off-the-map regions of the world, including Guyana, Palau and Siargao in the Philippines, as well as more well-known places, such as Costa Rica, Uruguay and Jordan.

Objev podobné jako Lonely Planet The Sustainable Travel Handbook - Lonely Planet

This comprehensive practitioner guide supports coaches in developing their understanding of digital technologies and how to work in ever-changing digital environments, and shows coaches how to craft their own practices to take advantage of working online.The practice of coaching is undergoing significant change, with technology widely embedded and used in professional coaching services today. Coaching practitioners worldwide are adapting to digital environments, and a host of new technological tools have come into play, from the developments in virtual reality to AI-informed coaching, and from coaching bots to workplace apps. Edited by Jonathan Passmore, Sandra J. Diller, Sam Isaacson, and Maximilian Brantl, this third book in the acclaimed CoachesÂ’ Handbook Series brings together internationally respected coaching experts and practitioners to share the most up-to-date know-how. The book takes you through key technical developments, the critical factors in making digital coaching successful, and how to build a coaching business using these technologies. The book also considers the impacts on the wider industry and concludes with a number of case studies of global coaching organisations and their experiences of using digital techniques, including CoachHub and EZRA.Aimed at coach practitioners, their supervisors, trainers, and student coaches on accreditation programmes or undertaking training for a ... Unknown localization key: "more"

Objev podobné jako The Digital and AI Coaches' Handbook

Structured into four distinct parts, this book is an indispensable resource for navigating the evolution of education and professional training in the age of artificial intelligence and virtual reality.The first part begins with an introduction to the current context, a period marked by crisis and a digital industrial revolution, emphasizing how the advent of cutting-edge technologies such as artificial intelligence is fundamentally altering work and social dynamics. It then examines AI, exploring its distinctive features compared to human intelligence and introducing the concept of spatial computing. It illustrates how these technological advancements are expanding the possibilities for human-machine interaction.In the second part, the focus shifts to artificial intelligence, the importance of data in training intelligent systems, and the emerging concept of the augmented worker. This section explores how AI can enhance human capabilities, facilitate more efficient and personalized learning or training, and promote unprecedented professional development.The third part ventures into philosophical reflections and ethical considerations regarding the future of work and AI''s impact on daily reality. It discusses the changing work paradigm, the challenges posed by increasing digitalization, how AI contributes to an altered perception of truth, and the implications of the multiple digital identities that people can assume in ... Unknown localization key: "more"

Objev podobné jako The Evolution of Professional Training - Matteo Zaralli

Beginning work as a newly qualified paramedic is exciting. You finally get to put into practice all the skills you have been developing throughout your degree. It can also be terrifying. Suddenly, as a new registrant, you become accountable for the decisions you make, and responsible for the physical and emotional wellbeing of your patients. The Newly Qualified Paramedic’s Handbook is here to guide you through the first couple of years of your clinical practice, as you make the transition from student to newly qualified and, ultimately, to experienced paramedic. From your first shift to your first setback, this book offers practical tips to help you bridge the gap between theory and practice. It supports you in consolidating your knowledge and applying it confidently to provide professional, proactive patient care. Whether you start your career in an ambulance service or choose to work in a different clinical setting, with this book by your side you will have the information, confidence and resilience to excel.

Objev podobné jako The Newly Qualified Paramedic's Handbook - Danny Dixon

If you enjoyed A Minecraft Movie, you’ll love this book!Minecraft is a multi-platform block-based gaming sensation available on Xbox, PlayStation, PC and mobile devices. Whether you''re in Creative, Survival or Hardcore Mode, the Minecraft books contain all the advice you need to survive and thrive!This handbook will teach you everything you need to know about the electrifying possibilities of redstone.Whether you’re playing in Survival or Creative mode, redstone is an amazing substance that will transform your gameplay. Since its arrival a huge redstone community has developed, building and sharing creations as diverse as arcade-style games, intricate traps, calculators, and even computers. The first section of this handbook gets you up to speed on the basics of redstone. The second section pushes you to use your new redstone knowledge to complete challenges, and the final section showcases some of the awesome community creations that are out there.You’ll discover where to find redstone ore and how to mine it and all the possibilities of redstone dust. Redstone dust is really powerful stuff and is essential to almost all redstone lighting systems and circuits. Also, with step-by-step instructions to building redstone traps and arrow launchers you need never fear creepers again. Among the ... Unknown localization key: "more"

Objev podobné jako All New Official Minecraft Redstone Handbook - Mojang AB

When the mysterious Monster Spotter’s Handbook is passed down to 11-year-old Edwin Spook, a brain-boggling world of monsters opens before him. Edwin discovers he is a Monster Spotter, able to see into the monster world. But that world faces a terrible threat - can Edwin rescue the trapped monsters before it's too late?

Objev podobné jako The Monster Spotter's Handbook - Matthew A. Cherry

Master culinary skills and prepare for assessment with the book which professional chefs have relied on for over 50 years to match the qualification and support their training and careers. With 460 recipes covering both classic dishes and the latest methods used in real, Michelin-starred kitchens, this book is structured exactly around the units and requirements of the Level 3 Advanced Technical Diploma in Professional Cookery to make perfecting culinary techniques, meeting the qualification requirements and preparing for assessments easier than ever before. This edition is published in partnership with City & Guilds, further enhancing the book''s reputation as the gold standard in the Hospitality and Catering industry.- Break down key techniques with 50 step-by-step photo sequences- Hone your presentation skills with photos of each recipe- Test your understanding with questions at the end of each unit- Prepare for assignments, written tests and synoptic assessments with the new assessment section- Access professional demonstration videos with links throughout the book

Objev podobné jako Practical Cookery for the Level 3 Advanced Technical Diploma in Professional Cookery - Neil Rippington, Steve Thorpe, Professor David Foskett, Patrici

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve.

Objev podobné jako Chief Customer Officer 2.0 - Jeanne Bliss

Discover the amazing myths and legends surrounding gods, goddesses, magical creatures, heroes and monsters from around the world.This fact-packed title in DK’s Ultimate Handbook series is a treasure trove of narratives on more than 200 fascinating myths and legends.Children aged 5-9 can learn all about the origin of different legends, the unique characteristics of powerful gods and goddesses and a wide variety of mythical creatures. With intriguing stories of notorious tricksters, mighty winged creatures, and heroic battles, this book is loaded with beautiful photography and authentic text from subject experts.This myths and legends book for kids offers: 200 stories of myths, legends and folklore from around the world and their origins.A global approach to myths and legends, covering stories from Europe, Asia, the Americas, Africa and Oceania.An engaging handbook style for a deep dive into the subject through an informal tone.Step into the fascinating world of myths with DK’s Myths and Legends Ultimate Handbook and read about fearsome battles between monsters, such as the Hydra and Fafnir the dragon, and the heroes that fought them like Hercules and Sigurd. Find out about the exciting legends of King Arthur and Sun Wukong, and get to know about epics, such as the ... Unknown localization key: "more"

Objev podobné jako Myths and Legends Ultimate Handbook - Ben Hubbard

Part of the Oxford Smart Curriculum Service, the Oxford Smart Mosaic Teacher Handbook 1 supports specialists and non-specialists alike to deliver the KS3 curriculum coherently and with impact.Designed around Series Editor Craig Barton''s Learning Episode Model, the Teacher Handbook provides a responsive, step-by-step approach that can be easily followed and implemented, with minimal PD. Non-specialists are fully supported with a clear and consistent teaching and learning approach, which helps them to check prior learning, identify misconceptions, model key skills and provide opportunities for practice.The Teacher Handbook contains comprehensive guidance on the delivery of all the content in Student Book 1. It includes additional guidance on pre-requisite knowledge and common misconceptions to support responsive teaching, guidance for effective explanations and how to develop learners mathematical thinking through example-problem pairs, and support with building the confidence and fluency of learners. Answers for all questions and commentary for the problem-solving and reasoning questions are provided in the Teacher Handbook.

Objev podobné jako Oxford Smart Mosaic: Teacher Handbook 1 - Katie Wood, Ian Bettison, Charlotte Hawthorne, Jemma Sherwood, Helen Konstantine, Dan Draper

This student version of the popular bestseller, Life Cycle Assessment Handbook, is not a watered-down version of the original, but retains all of the important information and valuable lessons provided in the first book, along with helpful problems and solutions for the student learning about Life Cycle Assessment (LCA). As the last several decades have seen a dramatic rise in the application of LCA in decision making, the interest in the life cycle concept as an environmental management and sustainability tool continues to grow. The LCA Student Handbook offers a look at the role that life cycle information, in the hands of companies, governments and consumers, may have in improving the environmental performance of products and technologies. It concisely and clearly presents the various aspects of LCA in order to help the reader better understand the subject. The international success of the sustainability paradigm needs the participation of many stakeholders, including citizens, corporations, academia, and NGOs. The handbook links LCA and responsible decision making and how the life cycle concept is a critical element in environmental sustainability. It covers issues such as building capacity in developing countries and emerging economies so that they are more capable of harnessing the potential ... Unknown localization key: "more"

Objev podobné jako Life Cycle Assessment Student Handbook - Mary Ann Curran

With nearly two decades of school governance experience across Infant, Primary, Secondary, All Through and Alternative Provision schools and academies, distilled into an easy-to-read format, Al Kingsley''s My School Governance Handbook aims to make the complex world of school governance simple and accessible to all. This handbook will take you step by step through the basics of school governance, what the role entails and what you need to know. It explains how schools and multi academy trusts are structured, the key areas of school life you need to understand, relevant questions to ask and finally, includes a handy dictionary to help you navigate your way through all those pesky education acronyms.Including ideas and guidance from other experienced governors across the UK, ''My School Governance Handbook'' is the perfect companion for any school governor or trustee.

Objev podobné jako My School Governance Handbook: Keeping it simple, a step by step guide and checklist for all school governors - Al Kingsley

Understand the latest advances in BIM with this fully updated guide Building Information Modeling (BIM) has become an increasingly central component of architecture and the building trades. Modern BIM software has moved beyond the simple 2D and 3D modeling tools of the past to incorporate simulation, analysis, project management, and more. BIM Handbook: A Guide to Building Information Modeling for Owners, Designers, Engineers, Contractors, and Facility Managers has long served as the essential introduction to this subject and its ever-expanding applications. Now fully updated to reflect the increasing standardization of BIM practices and its cutting-edge industry frameworks, the latest edition of this key text remains the fundamental tool for understanding the backbone of innovation in construction technology. Readers of the fourth edition of BIM Handbook will also find: Expanded treatment of the owner’s perspective in BIM and BIM integration Detailed discussion of new industry-specific frameworks such as ISO 19650 Exploration of the relationship between BIM and digital twins for construction, operations, and maintenance BIM Handbook is ideal for any professionals in the building trades, including owners and operators of buildings, architects, engineers, contractors, fabricators, developers of BIM software, and more.

Objev podobné jako BIM Handbook - Ghang Lee, Rafael Sacks, Marzia Bolpagni, Luciana ) Burdi