the ultimate customer experience scott mckain

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

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The full, skyrocketing story of the Fantastic Four—Marvel’s original super hero family!Mr. Fantastic, Invisible Woman, the Human Torch, the Thing… Individually they all have incredible powers, but together they are the Fantastic Four—legendary heroes whose legacy has shaped the Marvel Multiverse.Before the Avengers ever thought of assembling, the Fantastic Four were busy safeguarding Earth against a rogues’ gallery of super villains, such as Doctor Doom, the Frightful Four, the Wizard, Mole Man, and many more.In this latest addition to DK’s comprehensive, in-world super hero Ultimate Guides, you''ll find everything you need to know about Marvel Comics’ first-ever hero team. Following a foreword by top Fantastic Four writer Ryan North, a timeline of the FF’s adventures, detailed character studies, key storylines, and in-depth explorations of iconic comics bring the team’s thrill-packed story right up to date.© 2024 MARVEL

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First a legendary radio series, then a bestselling book, then a blockbuster movie, the immensely successful Hitchhiker's Guide to the Galaxy by Douglas Adams needs no introduction.This paperback boxset collection includes all five parts of the trilogy, The Hitchhiker's Guide to the Galaxy, The Restaurant at the End of the Universe, Life, the Universe and Everything, So Long, and Thanks for All the Fish and Mostly Harmless.A phenomenon across the galaxy, this paperback omnibus contains the complete Hitchhiker's in five parts, charting the whole of Arthur Dent's odyssey through space and time. Share and enjoy.The Hitchhiker's Guide to the GalaxyOne Thursday lunchtime the Earth gets unexpectedly demolished to make way for a new hyperspace express route. For Arthur Dent, who has only just had his house demolished that morning, this seems already to be rather a lot to cope with. Sadly, however, the weekend has only just begun. The Galaxy may offer a mind-boggling variety of ways to be blown up and/or insulted, but it's very hard to get a cup of tea.The Restaurant at the End of the UniverseWhen all questions of space, time, matter and the nature of being have been resolved, only one question remains - 'Where ... Unknown localization key: "more"

Objev podobné jako The Complete Hitchhiker's Guide to the Galaxy Boxset - Douglas Adams

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Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company''s extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company''s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers'' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company''s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom ... Unknown localization key: "more"

Objev podobné jako The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Joseph A. Mic

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

The instant Sunday Times bestseller80 mouth-watering family-friendly recipes to eat well and feel good.Leading nutritionist Scott Baptie’s recipes have already helped thousands of people all over the world lose weight and gain muscle.This bestselling cookbook uses everyday, affordable unprocessed ingredients and simple techniques, for people of all ages and sizes. Scott''s food is designed to be shared and batch-cooked for people with busy lifestyles.Featuring 60 brand-new dishes and 20 of Scott’s most popular creations, recipes include mouth-watering selection of chicken, fish, pork, beef and vegetarian options, as well as snacks and breakfast.Each meal has all its nutritional information and a barcode to scan it straight into a food diary. No hassle.Recipes include:Spicy Korean bulgogi porkChorizo, chicken and chickpea stewSpicy salmon burgersHalloumi souvlakiMoroccan beef and apricot tagineRaspberry yoghurt muffinsScott Baptie’s book ‘The Ultimate High Protein Handbook’ was a Sunday Times cookery chart bestseller w/c 2023-05-01.

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Dámské lyžařské kalhoty Scott ULTIMATE DRYO W kombinují freeridový styl s funkcionalitou pro sjezdové lyžování. Jsou navrženy především pro jízdu po upravených sjezdovkách a optimální provedení oblouků. Kalhoty nabízejí pohodlí a výkon pro aktivní lyžařky.

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Objev podobné jako Scott ULTIMATE DRYO W Dámské lyžařské kalhoty, tmavě modrá, velikost

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

In light of the shift from service and satisfaction to loyalty and retention, Customer Experience (CX) is vital, involving all interactions with a brand. Success demands planning, training, data use, tech adaptation. Caribbean context explored, discussing theories, cases, challenges, trends shaping CX's future impact.

Objev podobné jako Customer Experience Management in the Caribbean

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

As a pioneer of the modern legal novel and a criminal lawyer, Scott Turow has been involved with the death penalty for more than a decade, including successfully representing two different men convicted in death-penalty prosecutions. In Ultimate Punishment, a vivid account of how his views on the death penalty have evolved, Turow describes his own experiences with capital punishment from his days as an impassioned young prosecutor to his recent service on the Illinois commission which investigated the administration of the death penalty and influenced Governor George Ryan''s unprecedented commutation of the sentences of 164 death row inmates on his last day in office. Along the way, he provides a brief history of America''s ambivalent relationship with the ultimate punishment, analyzes the potent reasons for and against it, including the role of the victims'' survivors, and tells the powerful stories behind the statistics, as he moves from the Governor''s Mansion to Illinois'' state-of-the art ''super-max'' prison and the execution chamber.

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In The Automatic Customer, John Warrillow provides the essential blueprint for turning your customers into subscribersThe lifeblood of your business is repeat customers. But customers can be fickle, markets shift and competitors are ruthless. So how do you ensure a steady flow of business? The secret - no matter what industry you''re in - is finding and keeping automatic customers.These days virtually anything you need can come through a subscription. Far beyond Spotify and Netflix, companies in nearly any industry, from home contractors to florists, can build subscriptions into their business.Subscription is the key to increasing cash flow, igniting growth and boosting the value of your company. Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 per cent of sales growth, The Automatic Customer will be your secret weapon.''Read, apply and watch your bank deposits grow every month'' Chris Guillebeau, bestselling author of The $100 Startup''If you have a business, or are thinking about starting one, this book will be the best investment you''ve ever made'' Bo Burlingham, editor-at-large of Inc. and author of Small Giants and Finish BigJohn Warrillow, the author of Built to Sell, is the founder ... Unknown localization key: "more"

Objev podobné jako The Automatic Customer - John Warrillow

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

Objev podobné jako Ten Principles Behind Great Customer Experiences, The - Matt Watkinson

This all-encompassing guidebook concentrates material from Five Nights at Freddy's Ultimate Guide and adds over 100 pages of new content exploring Tales from the Pizzaplex, Security Breach, RUIN, Into the Pit, Secret of the Mimic, and more.The ultimate guide returns with its biggest update ever including: Revamped animatronic maps and strategies for Five Nights at Freddy's 1-4 and Ultimate Custom Night A comprehensive look through Tales from the Pizzaplex Guides to the Interactive Novels including The Week Before and VIP Added sections on Security Breach and RUIN, Into the Pit, Secret of the Mimic, and Help Wanted 2 An updated animatronics inventory and reproduced content from the Fazbear Entertainment Archives The evidence -- along with details of the games, books, and more -- is laid out for fans to explore in this one-of-a-kind guide to the warped world of Five Nights at Freddy's.

Objev podobné jako Five Nights at Freddys Ultimate Guide Version 2.0 - Scott Cawthon

Learn how to bring customer excellence to your B2B business to retain existing clients and win new business, this bestselling guide contains expert advice from leading industry experts, as well as new frameworks and approaches.

Objev podobné jako B2B Customer Experience - Paul Hague, Nick Hague

Revealing the breadth of F. Scott Fitzgerald''s gift for the short story form, this Penguin Classics edition of The Case of Benjamin Button and Six Other Stories spans multiple genres and styles to dazzling effect.Full grown with a long, smoke-coloured beard, requiring the services of a cane and fonder of cigars than warm milk, Benjamin Button is a very curious baby indeed. And, as Benjamin becomes increasingly youthful with the passing years, his family wonders why he persists in the embarrassing folly of living in reverse. In this imaginative fable of ageing and the other stories collected here - including ''The Cut-Glass Bowl'' in which an ill-meant gift haunts a family''s misfortunes, ''The Four Fists'' where a man''s life shaped by a series of punches to his face, and the revelry, mobs and anguish of ''May Day'' - F. Scott Fitzgerald displays his unmatched gift as a writer of short stories.''The Curious Case of Benjamin Button'', originally published in 1922, was made into a major motion picture directed by David Fincher and starring Brad Pitt, Cate Blanchett and Tilda Swinton.F. Scott Fitzgerald (1896-1940) has acquired a mythical status in American literary history, and his masterwork The Great Gatsby is considered ... Unknown localization key: "more"

Objev podobné jako The Curious Case of Benjamin Button - F. Scott Fitzgerald

A beautiful new edition of F. Scott Fitzgerald''s classic novel The Great Gatsby to coincide with the release of Baz Luhrmann''s film.''There was music from my neighbour''s house through the summer nights. In his blue gardens men and girls came and went like moths among the whisperings and the champagne and the stars.''Everybody who is anybody is seen at the glittering parties held in millionaire Jay Gatsby''s mansion in West Egg, east of New York. The riotous throng congregates in his sumptuous garden, coolly debating Gatsby''s origins and mysterious past. None of the frivolous socialites understands him and among various rumours is the conviction that ''he killed a man''. A detached onlooker, Gatsby is oblivious to the speculation he creates, but always seems to be watching and waiting, though no one knows what for.As writer Nick Carraway is drawn into this decadent orbit, Gatsby''s destructive dreams and passions are revealed, leading to disturbing and tragic consequences.''Not only a page turner and heartbreaker, it''s one of the most quintessentially American novels ever written'' TimeF. Scott Fitzgerald was born in St Paul, Minnesota in 1896. He studied at Princeton University before joining the army in 1917. In 1920 he married Zelda Sayre. ... Unknown localization key: "more"

Objev podobné jako The Great Gatsby - F. Scott Fitzgerald

Discover the story of F. Scott Fitzgerald’s Great Gatsby with this exquisite edition from Union Square & Co.’s Signature Gilded Editions series! The stunning Great Gatsbyspecial edition features sprayed edges, color end pages, a built-in ribbon bookmark, and embossed foil cover. The beautiful design and attention to detail set this special edition book apart, whether you’re reading for the first time or building a library of your favorite classic literature books. When Nick Carraway moves to West Egg, Long Island, he has no idea that the lavishly outfitted mansion next to his modest house is home to Jay Gatsby. Eventually, Nick becomes aware of Gatsby's intense interest in his cousin Daisy Buchanan, and when Daisy's brutish husband, Tom, probes Gatsby's background, he uncovers unsavory revelations about his rival's wealth. First published in 1925, F.Scott Fitzgerald's third novel offers a definitive portrait of the opulence and recklessness of the Jazz Age. The Great Gatsby by F. Scott Fitzgerald was first published in 1925.Set in the Jazz Age on Long Island, New York, it tells the story of Jay Gatsby, a wealthy, mysterious, and complex man driven by an obsession with his past, and Daisy Buchanan, a married woman he loved in ... Unknown localization key: "more"

Objev podobné jako The Great Gatsby (Special Edition) - Francis Scott Fitzgerald

“This work is a profound and fundamental contribution to the issues addressed.”—Sociology  “Vital to an understanding of peasant politics.”—Library Journal  James C. Scott places the critical problem of the peasant household—subsistence—at the center of this study. The fear of food shortages, he argues persuasively, explains many otherwise puzzling technical, social, and moral arrangements in peasant society, such as resistance to innovation, the desire to own land even at some cost in terms of income, relationships with other people, and relationships with institutions, including the state.  Once the centrality of the subsistence problem is recognized, its effects on notions of economic and political justice can also be seen. Scott draws from the history of agrarian society in lower Burma and Vietnam to show how the transformations of the colonial era systematically violated the peasants’ “moral economy” and created a situation of potential rebellion and revolution.  Demonstrating keen insights into the behavior of people in other cultures and a rare ability to generalize soundly from case studies, Scott offers a different perspective on peasant behavior that will be of interest particularly to political scientists, anthropologists, sociologists, and Southeast Asianists.

Objev podobné jako The Moral Economy of the Peasant - James C. Scott

''Scott Turow is master of the legal thriller'' – The GuardianFull of suspicion and half-truths, The Burden of Proof is Scott Turow''s second Kindle County legal thriller. His first Kindle County thriller, Presumed Innocent, is now a major TV series from Apple TV+ starring Jake Gyllenhaal.One afternoon in late March, Sandy Stern, a brilliant, quixotic defence lawyer, returns home to find his wife Clara dead in the garage. They had been married for thirty-one years.Her suicide note leaves him just four words: ''Can you forgive me?'' But on 6 March, Clara had expected to live . . .Praise for Scott Turow:''Head-and-shoulders above others in the legal thriller genre he created'' – The Observer''A brilliant chronicler of contemporary America'' – The Sunday Times''Turow does legal thrillers better than anyone else'' – Irish Independent''Worthy to be ranked with Dashiell Hammet or Raymond Chandler'' – The New York Times''No one writes better mystery suspense novels than Scott Turow'' – Los Angeles Times

Objev podobné jako The Burden of Proof - Scott Turow

''It was early in a fine summer''s day, near the end of the eighteenth century, when a young man, of genteel appearance, having occasion to go towards the north-east of Scotland, provided himself with a ticket in one of those public carriages which travel between Edinburgh and the Queensferry...''So begins Scott''s personal favourite among his novels, in characteristically wry and urbane style, as a mysterious young man calling himself ''Lovel'' travels idly but fatefully toward the Scottish seaside town of Fairport. Here he is befriended by the antiquary Jonathan Oldbuck, who has taken refuge from his own personal disappointments in the obsessive study of miscellaneous history. Their slow unravelling of Lovel''s true identity will unearth and redeem the secrets and lies which have devastated the guilt-haunted Earl of Glenallan, and will reinstate the tottering fortunes of Sir Arthur Wardour and his daughter Isabella.First published in 1816 in the aftermath of Waterloo, The Antiquary deals with the problem of how to understand the past so as to enable the future. Set in the tense times of the wars with revolutionary France, it displays Scott''s matchless skill at painting the social panorama and in creating vivid characters, from the earthy beggar Edie ... Unknown localization key: "more"

Objev podobné jako The Antiquary - Walter Scott

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

An unforgettable account of how misguided and illegal U.S. policies in Central America during the 1980s resulted in tens of thousands of deaths, created many of today’s problems along America’s Southern Border, and helped perpetuate a legacy of hawkish militarism at the expense of democracy and diplomacy.During the 1980s, the United States financed and directed wars against popular movements in Central America. Vowing to block “Soviet expansion,” the U.S. waged a Vietnam-style counterinsurgency in El Salvador while orchestrating a covert and illegal war to overthrow the Sandinista government in Nicaragua. Some 75,000 died in El Salvador, and more than 30,000 were killed in Nicaragua, most of them civilians. Countless more were displaced. Meanwhile, with tacit U.S. support, the Guatemalan military razed hundreds of Indigenous communities and killed more than 200,000 people during a civil war that claimed the lives of 100,000 Mayan villagers.Scott Wallace arrived in Central America in 1983 to cover these conflicts as a freelance “stringer” for CBS News and The Atlanta Journal-Constitution as well as Newsweek, The Independent, and The Guardian. Traveling along the frontlines of war, Wallace evolved a distinctive reporting style that included photojournalistic portraits of startling intimacy, page-turning tales of high adventure, and incisive ... Unknown localization key: "more"

Objev podobné jako Central America in the Crosshairs of War - Scott Wallace

Celebrate the 40th anniversary of those heroes in a half-shell with this updated edition of the bestselling Teenage Mutant Ninja Turtles: Ultimate Visual History, featuring a wealth of additional content, including new chapters on Rise of the Teenage Mutant Ninja Turtles, The Last Ronin, and Teenage Mutant Ninja Turtles: Mutant Mayhem.Teenage Mutant Ninja Turtles: The Ultimate Visual History is back and bigger than ever with more than fifty pages of additional content, including a chapter on the latest film TMNT: Mutant Mayhem, and thirty collectible inserts. Experience the complete 40-year-long saga of the Teenage Mutant Ninja Turtles—from their humble beginnings as black-and-white comics created by Kevin Eastman and Peter Laird to their multimillion-dollar breakout success and remarkable longevity as a true pop culture phenomenon. Featuring interviews with key figures in the Turtles’ evolution, Teenage Mutant Ninja Turtles: The Ultimate Visual History: Revised and Expanded Edition presents the complete history straight from the mouths of co-creators Kevin Eastman and Peter Laird—as well as the multitude of creative minds behind the wider TMNT universe of animation, video games, movies, and more. Bodacious and fully comprehensive, this book is the ultimate celebration of four decades of Turtle Power! 40th ANNIVERSARY EDITION: Updated to ... Unknown localization key: "more"

Objev podobné jako Teenage Mutant Ninja Turtles: The Ultimate Visual History - Andrew Farago

Edward Wilson (1872-1912) accompanied Robert Falcon Scott on both his celebrated Antarctic voyages: the Discovery Expedition of 1901-1904 and the Terra Nova Expedition of 1910-1913.Wilson served as Junior Surgeon and Zoologist on Discovery and, on this expedition, with Scott and Ernest Shackleton he set a new Furthest South on 30 December 1902. He was Chief of Scientific Staff on the Terra Nova Expedition and reached the South Pole with Scott, Lawrence Oates, Henry Robertson Bowers and Edgar Evans on 18 January 1912, arriving there four weeks after the Norwegian explorer Roald Amundsen. Wilson and his four companions died on the return journey. Trained as a physician,Wilson was also a skilled artist. His drawings and paintings lavishly illustrated both expeditions. He was the last major exploration artist; technological developments in the field of photography were soon to make cameras practical as a way of recording journeys into the unknown. This biography, the first full account of the Antarctic hero, traces his life from childhood to his tragic death.

Objev podobné jako With Scott in the Antarctic - Isobel Williams

From the authors of the internationally-bestselling business classic The Challenger Sale''A handbook of practices that will help you get into your customers'' heads, deliver good value, and win the sale'' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don''t focus on friendly, attentive customers. Instead, they target challenger customers.Challenger customers are sceptical, less interested in meeting and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with.Based on new research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these ''mobilizers'' and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again.The Challenger Sale, Amazon bestseller, Sales & Selling, January 2024

Objev podobné jako The Challenger Customer - Brent Adamson, Dixon Matthew, Pat Spenner, Nick Toman

Scott Pilgrim is in trouble. Ramona's third evil ex-boyfriend, Todd Ingram, is currently dating the former love of Scott Pilgrim's life! Envy Adams broke Scott's heart a year and a half ago. Now she and her evil art-rock band are back, and they're getting Scott's band to open a show two days from now! That's just enough time for Scott to fight Todd, keep Ramona happy, fend off demented ex-girlfriends, and practise that new setlist. Right??

Objev podobné jako Scott Pilgrim and the Infinite Sadness - Bryan Lee O’Malley

Brand new for 2022, the top-rated UCAT book on the web is back, providing the very best UCAT study and practice tools available in a single mammoth volume. Practice with over 2000 UCAT questions in a single book or eBook!The Ultimate UCAT Guide - 2023 Edition with 1250 standalone practice questions.A full breakdown of the specification with hints, tips, and a complete revision guide.UCAT Practice Papers - Six full-length mocks with fully worked solutions by UCAT examiners.The Ultimate UCAT Collection is the only book which contains all the practice questions, revision information, and detailed UCAT guides in a one, and has been proven year on year to drastically boost your score in the UCAT.Fully updated with a new layout, content, and format for the 2023 admissions cycle, The Ultimate UCAT Collection includes:THREE of our best selling UCAT books in ONE volume Written by UCAT Specialists and top medical tutors who have scored in the top 10% of the UCAT providing time-saving tips and strategies.The Ultimate UCAT Guide - contains comprehensive information about the University Clinical Aptitude Test (UCAT), including tips, techniques and strategies to save you time and maximise your scores. Covers each of the five sections in details and ... Unknown localization key: "more"

Objev podobné jako The Ultimate UCAT Collection - Dr Rohan Agarwal, Dr Wiraaj Agnihotri

''Exquisitely intelligent and beautifully written...this is fantasy with muscle and brains, rife with intrigue and admirable depth of character, set in a world laden with history and detail.'' - Steve Erikson, author of Gardens of the Moon''[Bakker] clamps his hand over yours and simply does not let go...Amid the cluttered shelves of the Epic Fantasy genre, Bakker is a name that stands out among not just the new writers in the crowd but established and recognized names.'' - SFFWorldThe first battle against the heathen has been won, but while the Great Names plot and squabble over the spoils, Kellhus patiently extends his influence, drawing more followers to his banner. The sorcerer Achamian and his lover, Esmenet, submit entirely, only to have their faith tested in unimaginable ways. The warrior Cnaiür falls ever deeper into madness. The skin-spies of the Consult watch with growing trepidation. And as the vast host of the Holy War endures its sternest test in the searing wastes of the desert, a name - a title - begins to be whispered amongst the faithful. But who is the Warrior-Prophet: a dangerous heretic, who turns brother against brother? Or the only man who can avert the Second Apocalypse?The ... Unknown localization key: "more"

Objev podobné jako The Warrior-Prophet - R. Scott Bakker

**The twentieth-century masterpiece, the authoritative new edition** With a new foreword by Jesmyn Ward, author of the Women's Prize-shortlisted Sing, Unburied, Sing‘There was music from my neighbour’s house through the summer nights. In his blue gardens men and girls came and went like moths among the whisperings and the champagne and the stars.’ Enigmatic, intriguing and fabulously wealthy, Jay Gatsby throws lavish parties at his West Egg mansion to impress Daisy Buchanan, the object of his obsession, now married to bullish Tom Buchanan. Over a Long Island summer, his neighbour Nick Carraway, a writer and a cousin to Daisy, looks on as Gatsby and Daisy’s affair deepens. Tragedy looms in F. Scott Fitzgerald’s masterpiece third novel, frequently named among the best novels of the twentieth century. Praise for The Great Gatsby: ‘A classic, perhaps the supreme American novel’ Sunday Times ‘More than an American classic; it’s become a defining document of the national psyche, a creation myth, the Rosetta Stone of the American dream’ Guardian ‘F. Scott Fitzgerald was better than he knew, for in fact and in the literary sense he invented a generation’ New York Times ‘An unquiet masterpiece whose mystery never fails to exert its power’ Robert ... Unknown localization key: "more"

Objev podobné jako The Great Gatsby - F. Scott Fitzgerald

A practical guide to how we can positively adapt to a changing world, from the internationally bestselling authors of The 100-Year Life'The London Business School professors Andrew J. Scott and Lynda Gratton have been predicting how society must adapt for years. Now they have a post-pandemic road map for us all' Sunday TimesSmart new technologies. Longer, healthier lives. Human progress has risen to great heights, but at the same time it has prompted anxiety about where we're heading. Are our jobs under threat? If we live to 100, will we ever really stop working? And how will this change the way we love, manage and learn from others?One thing is clear: advances in technology have not been matched by the necessary innovation to our social structures. In our era of unprecedented change, we haven't yet discovered new ways of living.Drawing from the fields of economics and psychology, Andrew J. Scott and Lynda Gratton offer a simple framework based on three fundamental principles (Narrate, Explore and Relate) to give you the tools to navigate the challenges ahead. The New Long Life is the essential guide to a longer, smarter, happier life.

Objev podobné jako The New Long Life - Scott Andrew J., Lynda Gratton

Put your rom-com expertise to the test with nearly 500 trivia questions, accompanied by entertaining illustrations capturing your favorite romantic comedy moments.Quiz yourself or compete with your friends! With challenging questions from over 180 of the greatest romantic comedies in movie history, The Rom-Com Ultimate Trivia Book is the perfect way to show off your knowledge and prove your superfan status. Filled with captivating illustrations and photos that transport you back to the thrill of your first viewing, this delightful book allows you to relive your favorite rom-com moments whenever the mood strikes.Covering Love Actually, Trainwreck, Crazy Rich Asians, My Best Friend''s Wedding, and more…The Rom-Com Ultimate Trivia Book brings the movies to life with copious facts on your favorite actors, actresses, their lives on and off camera, and so much more. Perfect for your coffee table or as a gift, to enjoy solo or in a group, this beautifully designed book includes: Hundreds of questions to test your rom-com knowledgeMultiple choice, true/false, and matching quizzes Illustrations of the most memorable moments from rom-com historyA rating system and a scoring sheet to determine just how much of a fan you really areWhether you’re just getting into the rom-com genre or ... Unknown localization key: "more"

Objev podobné jako The Rom-Com Ultimate Trivia Book - Neal E. Fischer

The Lamb’s Supper is one of the most original and exciting works of theology to have appeared in recent years. With unique scholarship, style and exuberance Scott Hahn reveals a long-lost secret of the Church: the early Christians’ key to understanding the mysteries of the Mass was the New Testament’s Book of Revelation. With its bizarre imagery, its mystic visions of heaven, and its end-of-time prophecies, Revelation mirrors the sacrifice and celebration of the Eucharist. The first paperback edition of this new book by bestselling Catholic author Scott Hahn will enable readers to see the Mass with new eyes, pray the liturgy with a renewed heart, and enter into the celebration of the Eucharist more enthusiastically and intelligently than ever before.

Objev podobné jako The Lamb's Supper - Scott W. Hahn

The Ultimate LNAT Collection: 2022 Edition is the most up-to-date learning and preparation resource for the LNAT available in the world.It''s your complete path to achieving top scores on the National Admissions Test for Law.Completely refreshed and updated for the 2022 admissions cycle, the Ultimate LNAT Collection: 2022 Edition includes:Three of our best selling LNAT titles together Written by LNAT Specialists who have scored in the top 10% of the LNAT providing time-saving tips and strategies.The Ultimate LNAT Guide – contains comprehensive information about the Law National Admissions Test (LNAT), including tips, techniques and strategies to save you time and maximise your scores. Covers both the multiple choice questions (Section A) and the essay writing section (Section B) and prepares you for all question types that you’ll face in the exam, including detailed essay plans and model essays, helping you approach both sections successfully. Also includes 400+ questions and fully worked solutions so you can practice your skills and understand how to improve.LNAT Practice Papers – contains mock papers updated every year with 100s of questions with fully worked solutions to help you improve your scores.LNAT Past Paper Worked Solutions - Written by experts, these solutions and sample answers ensure ... Unknown localization key: "more"

Objev podobné jako The Ultimate LNAT Collection: 2022 Edition - Dr Rohan Agarwal, William Antony

Packed with tips, hints and reminders, case studies, at-a-glance charts and a daily journal to help you keep track of your baby''s progress, The Sensational Baby Sleep Plan is a step-by-step, must-have manual to ensure sleep for you and your baby. For over twenty-five years, recognised sleep guru Alison Scott-Wright has been working ''hands-on'' with families, sharing her knowledge with her clients and, most importantly, bringing sleep to thousands of homes. Now she is sharing her expertise with you...''I was so thankful for this book. It made a HUGE difference.'' -- Giovanna Fletcher''I wish I had read this book sooner, I tell every new mum about it!'' -- Millie MackintoshThe Sensational Baby Sleep Plan is changing parents'' lives:***** ''This book is a Godsend . . . simple, supportive and easy to apply.''***** ''Literally changes our lives . . . absolutely invaluable advice.''***** ''This books now allows our little one to enjoy her sleep . . . She is a happy content smiley baby now and so are mummy and daddy!''*********************************************************************************************The Sensational Baby Sleep Plan gives parents:* Realistic, easy to follow advice and guidance* Sensible feeding plans that can be tailored to suit the individual* Simple explanations of how to interpret ... Unknown localization key: "more"

Objev podobné jako The Sensational Baby Sleep Plan - Alison Scott-Wright

''As the culmination of the vast tapestry of storylines that form The Second Apocalypse, [The Unholy Consult] is a great and fitting finale that closes the show with a massive exclamation point'' - Pat''s Fantasy Hotlist''... it can at last be said that Bakker has written the epic fantasy series of the post-Tolkien era'' - SpeculictionA score of years after he first walked into the histories of men, Anasûrimbor Kellhus rules all the three seas, the first true Aspect-Emperor in a thousand years.The Unholy Consult is the hugely anticipated final novel in R. Scott Bakker''s acclaimed Aspect-Emperor series, set in a vivid world of myth, war and sorcery. It is a series that stands alongside the finest in the genre, for its grand scope, rich detail and thrilling story.Books by R Scott Baker:Prince of Nothing TrilogyThe Darkness That Comes BeforeThe Warrior-ProphetThe Thousandfold ThoughtAspect-EmperorThe Judging EyeThe White Luck WarriorThe Great OrdealThe Unholy ConsultNovelsNeuropathDisciple of the DogLight, Time, and Gravity

Objev podobné jako The Unholy Consult - R. Scott Bakker

An account of all the new and surprising evidence now available that contradicts the standard narrative for the beginnings of the earliest civilizations  An Economist Best History Book 2017  “Scott is one of those rare academics whose writing is a thing of beauty.”—Rana Dasgupta, The Week  “Scott hits the nail squarely on the head by exposing the staggering price our ancestors paid for civilization and political order.”—Walter Scheidel, Financial Times  Why did humans abandon hunting and gathering for sedentary communities dependent on livestock and cereal grains, and governed by precursors of today’s states? Most people believe that plant and animal domestication allowed humans, finally, to settle down and form agricultural villages, towns, and states, which made possible civilization, law, public order, and a presumably secure way of living. But archaeological and historical evidence challenges this narrative. The first agrarian states, says James C. Scott, were born of accumulations of domestications: first fire, then plants, livestock, subjects of the state, captives, and finally women in the patriarchal family—all of which can be viewed as a way of gaining control over reproduction.  Scott explores why we avoided sedentism and plow agriculture, the advantages of mobile subsistence, the ... Unknown localization key: "more"

Objev podobné jako Against the Grain - James C. Scott

In 1993, Barbara Bishop was a young, ambitious intelligence officer, honing her skills amidst the chaos of the Bosnian Civil War. But a single, life-changing event would forever alter her path. Ten years later, now more seasoned but still haunted by her past, Barbara finds herself in post-invasion Iraq, chasing an elusive Al-Qaeda insurgent known as “Juba the Baghdad Sniper.” Teaming up with Eric Scott-Douglas, a colleague from her Bosnia days, who is now at Defence Intelligence in London, Barbara begins to unravel the intricate web leading to her target. With the most advanced intelligence-gathering apparatus at her disposal, and a British SAS troop ready for action, she meticulously hunts Juba through Baghdad’s Triangle of Death, navigating one of the most dangerous battlegrounds on Earth. As the pieces fall into place, Barbara makes a chilling discovery: Juba is no mere sniper. A high-ranking Al-Qaeda leader, he is also a shadow from her past—her nemesis from Bosnia. What began as a mission of duty has now become a deeply personal quest for revenge. This gripping thriller brings back the Boss, Barnes and the crack team from Scott Leigh’s sensational debut novel, Closer to Paradise.

Objev podobné jako The Unblinking Eye - Leigh Scott

The new Ultimate Universe reaches a pivotal turning point as the sinister Maker''s deadliest weapon is unleashed - the Ultimate Wolverine! To maintain control of their corner of the Maker''s world, three members of his council - Magik, Colossus and Omega Red - deploy their most lethal asset: The Winter Soldier! But who is the weapon behind the mask... with the claws? This Ultimate Wolverine will be put to the test by seeing how well he handles the Opposition - a group fighting for mutant liberation. But when the Winter Soldier leads a strike against two members of the Opposition - Kitty Pryde and Gambit - will they recognize their deadly enemy? Collecting: Ultimate Wolverine (2025) 1-6

Objev podobné jako Ultimate Wolverine Vol. 1: The Winter Soldier - Chris Condon

Raised by his grandmother in Tennessee, Gil Scott-Heron''s journey from humble beginnings to becoming one of the most uncompromising and influential songwriters of his generation is a remarkable one. In this, his heartfelt, beautifully written and posthumously published memoir, we are given bright insights into the music industry, New York, the civil-rights movement, modern America, governmental hypocrisy, Stevie Wonder and our wider place in the world. It is also a fitting testament to the generous brilliance of Gil Scott-Heron and to the Spirits that guided him.

Objev podobné jako The Last Holiday - Gil Scott-Heron

People are our most important asset.'' Every company pays lip service to this platitude, but how many companies really embrace it? People are what sustain -- or ruin -- your brand. If your people are not excited about the company, indifferent, or even alienated from it, your competitive advantage will disappear. In The Ultimate Competitive Advantage, FranklinCovey experts Shawn D. Moon and Sue Dathe-Douglass lay out the steps leaders can take to tap into their companies'' most valuable and unique resource: people. When you promote a company of proactive and engaged employees who create a winning culture, sustain it, leverage it, and make it work no matter what comes your way, your business rises above the rest. From the company that brought you The 7 Habits of Highly Effective People, The Ultimate Competitive Advantage offers six highly effective practices that will propel your company to success by unleashing the potential of your people. Each practice in The Ultimate Competitive Advantage is based on fundamental principles that hold true across all industries, from the necessity of being proactive to the importance of building win-win relationships. Implementing these practices is the key to making a distinctive difference in the marketplace. The Ultimate ... Unknown localization key: "more"

Objev podobné jako The Ultimate Competitive Advantage - Shawn D. Moon, Sue Dathe-Douglass

A gripping book from the bestselling author of hugely popular self-help book, The Road Less Travelled. Leading psychiatrist and self-help pioneer Dr M.Scott Peck reveals his encounters with evil, during sessions with patients of his psychiatric therapy."The patient suddenly resembled a writhing snake of great strength. . . More frightening than the writhing body, however, was the face. The eyes were hooded with lazy reptilian torpor. . ."This is the second bestselling book by Dr M. Scott Peck. In this gripping psychology book, the leading psychiatrist describes his encounters during psychiatric therapy with patients who are not merely ill but manifestly evil - People of the Lie. This brilliant, disturbing book forces us to confront the darker side of our natures and to recogise that without spiritual and religious dimension, modern psychiatry cannot claim to understand human nature or behaviour. It is a worthy successor to The Road Less Travelled.

Objev podobné jako People Of The Lie - Peck M. Scott

The Onion’s longtime co-owner and longest-serving editor-in-chief Scott Dikkers regales readers with never-before-told anecdotes from the beloved satiric newsroom in this celebration of creativity, resilience, and the transformative power of jokes delivered in AP style.In this laugh-out-loud origin story of a world-renowned satirist and “America’s Finest News Source” Scott Dikkers treats you to a rollicking trip through the 80s, 90s, and 00s, chronicling the inception, evolution, and success of The Onion from his view at the helm. With his famous wit and wisdom Dikkers chronicles the paper’s founding, run-ins with the law, scrapes with death, and raving-mad antics of its staff in chapters like: Childhood Trauma Mined for Cheap Laugh Hurriedly Collected Life Savings Invested Wisely Stop Put to All This Horseplay Award-winning Local Author Inspired, Drunk Look, Area Man on TV Office Internet Briefly Used for Work If you’ve ever been duped into believing an Onion headline, or simply laughed to avoid crying at how closely its fake news articles resembled reality, get a first-person view from the mastermind himself of the publication’s unparalleled legacy as the world’s most trusted news source, celebrated for its fearless commitment to truth-telling under the guise of satire.

Objev podobné jako The Onion Story - Dikkers Scott

He survived the worst. She was his only light.Now his music belongs to the world, and he wrote her into every song…But will she ever hear the words?From USA Today bestselling author Emma Scott comes a breathtakingly emotional coming-of-age romance about love, timing, and the songs we write with our hearts.Miller Stratton is a survivor. After a harrowing childhood marked by poverty, he will do anything it takes to find security for himself and his mom. He''s putting all his hopes and dreams in the fragile frame of his guitar and the beauty he creates with its strings and his soulful voice. Until Violet.No one expects to meet the love of their life at age thirteen, yet the spunky rich girl steals Miller''s heart and refuses to give it back.Violet McNamara''s life hasn''t been as simple as it looks. Her picture-perfect family is not so flawless after all. Her best friend Miller is her one constant, and she is determined not to ruin their friendship with romantic complications.But the heart wants what it wants. As Miller''s star begins to rise to stratospheric heights, what will it take for Violet to realize that she''s the girl in all his love songs?Set ... Unknown localization key: "more"

Objev podobné jako The Girl in the Love Song - Emma Scott

Learn how to take professional-quality photographs when you travel, using the same tricks today’s top photographers use!If you’ve ever dreamed of making such incredible travel photos that when your friends and family see them they say, “Wait a minute, this is your photo!? You took this?” then you’re holding the right book.Scott Kelby, award-winning travel photographer and author of the best-selling digital photography book in history, shares all his secrets and time-tested techniques as he discusses everything from his go-to essential travel gear, to camera settings, to how to research before your trip, to the travel photography techniques that will help you capture truly captivating images on your trip. Among many other topics, you’ll learn:• What makes a great travel photo (including what to shoot and what to skip).• Which lenses and accessories will get you the best results (including when to use them and why).• How to post-process your images in Lightroom or Photoshop to get incredible results.• Tips for getting great portraits of the locals and even how to get them to pose for your shots.• When it makes more sense to use your cell phone’s camera instead.• Travel photo recipes that show you the ingredients for creating ... Unknown localization key: "more"

Objev podobné jako The Travel Photography Book - Scott Kelby

Learn how to develop your intuition safely and effectively for joy and personal empowerment with best-selling author and psychic Karen Frazier as your guide. Psychic ability is the capacity to know the unknowable. We are all born with this gift—but we need to know how to access it. The Ultimate Guide to Psychic Abilities teaches you how to awaken your different psychic abilities: Mediumship—the ability to talk to Spirits Telepathy—the ability to read what’s in someone else’s mind Precognition—the ability to know events before they occur Precognitive dreaming—the ability to use dreams to predict the future or know events Remote viewing—the ability to see events at a distance Channeling—the ability to glean information from other people or Spirits Astral travel—the ability for your spirit to leave your body and explore other places Psychokinesis—the ability to affect and move objects with your mind You’ll also learn how to use your psychic abilities in conjunction with other divinatory tools such as tarot and astrology. Setting energetic boundaries and protection is discussed as are strategies for managing psychic information if you are empathic or highly sensitive. Exercises and games allow you to explore and learn at your own pace as you strengthen and ... Unknown localization key: "more"

Objev podobné jako The Ultimate Guide to Psychic Abilities - Karen Frazier