customer success dan steinman nick mehta lincoln murphy

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.

Objev podobné jako Customer Success - Dan Steinman, Nick Mehta, Lincoln Murphy

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

bezoplachový stylingový krém Kevin Murphy
Kevin Murphy produkt pro vyhlazení vlasů
vzduchový filtr K&N pro Lincoln a MG
bílý stojan na šaty Danny 84 cm
předsíňová sestava Dane White Atlantic Pine
předsíňová sestava Dane 187 cm šířka
předsíňová sestava Dane White bílá
Marshall a Danny X skateboard figurka
odpadkový koš do malých prostor mezi skříňkami
nastavitelný šatní systém mezi podlahu a strop
úložný prostor na oblečení mezi podlahou a stropem
stabilní věšák mezi podlahu a strop
zahradní nůž na plevel pro spáry mezi dlaždicemi
ortopedický polštář mezi kolena z paměťové pěny
polštář mezi kolena pro spaní na boku
polštář mezi kolena po operaci kyčle

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

The highly anticipated cookbook from the Michelin-starred restaurant, written by acclaimed chef Nick Curtola, James Murphy, James Beard Award–winning wine director Justin Chearno, and co-author Gabe Ulla. Much like the irresistibly warm restaurant that inspires it, The Four Horsemen: Food and Wine for Good Timesis about more than just amazing food. The story begins in 2014, when four friends with practically zero restaurant experience between them naively decided to open a restaurant in New York City. They called the place The Four Horsemen, and they hired a largely unknown chef, Nick Curtola, to lead its tiny kitchen. Even though they did almost everything wrong at the start, The Four Horsemen now has a Michelin star, a waiting list for tables seven nights a week, and a James Beard Award for the best wine program in the United States—not to mention a global reputation as a must-visit destination in New York City. Of Curtola’s food,New York Times restaurant critic Pete Wells wrote, in a glowing review, “The effortlessly casual plates are not, in fact, effortless or casual, a realization that only dawns on you as you’re wondering why this sausage or that pickle is the best thing you’ve tasted in ages.” ... Unknown localization key: "more"

Objev podobné jako The Four Horsemen - Gabe Ulla, Nick Curtola, James Murphy

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Objev podobné jako Customer Success Essentials - Kellie Lucas

Learn how to bring customer excellence to your B2B business to retain existing clients and win new business, this bestselling guide contains expert advice from leading industry experts, as well as new frameworks and approaches.

Objev podobné jako B2B Customer Experience - Paul Hague, Nick Hague

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

Kevin Murphy Easy Rider je vyhlazující krém určený k aplikaci na vlhké vlasy po umytí. Produkt zabraňuje krepatění, vyhlazuje vlasová vlákna a zajišťuje jejich poddajnost. Je určen pro bezoplachové použití s důrazem na nanášení do délek a konečků.

• Zabraňuje nežádoucímu krepatění vlasů
• Vyhlazuje povrch vlasů pro dokonalou hladkost
• Usnadňuje následný styling a úpravu
• Bezoplachová aplikace šetří čas

Objev podobné jako Kevin Murphy Easy Rider vyhlazující krém na vlasy proti krepatění 100 g

Na tisíc let byly Sabbatiny světy pro Impérium ztraceny v područí zhoubných sil Chaosu. Nyní se mocné křížové tažení snaží vrátit sektor pod imperiální nadvládu. Hvězdní pěšáci Železní hadi útočí proti kacířským enklávám. Jednotky Astra miltarum, jako jsou Volponští modré krve, brání planety před ničivými hordami. Síly nepřítele – krutý Krvavý spolek a Synové Seka – mezi sebou bojují o čest postavit se svým nepřátelům. A v čele křížového tažení stojí plukovník-komisař Ibram Gaunt z tanithských Prvních a jediných – známějších jako Gauntovi duchové. Druhá antologie povídek od Dana Abnetta, Nicka Kyme, Matthewa Farrera a dalších.

Objev podobné jako Warhammer 40.000 - Sabbatino tažení - Matthew Farrer, Dan Abnett, Nick Kyme, Nik Vincent

In her multi-million-copy bestseller Mindset Carol Dweck coined the terms ‘fixed’ and ‘growth’ mindset, transforming our view of individual success. Award-winning social psychologist Mary Murphy builds on Dweck's work in Cultures of Growth to present a groundbreaking argument: that mindset is not isolated to an individual. Instead, we can all influence each other to create a culture of growth mindset.This means creating an environment that people want to be in, which allows them to achieve their potential and top results. Based on over a decade of original research, with actionable advice and exercises, and with compelling examples from Murphy’s work with Fortune 500 companies, startups and schools, Cultures of Growth provides the playbook for how to achieve teamwork and growth in an organisation. ​Discover how a culture of growth helped make outdoor retailer Patagonia a leader in its field; how Satya Nadella transformed Microsoft with a singular focus on growth mindset; and how winemakers Robin McBride and Andréa McBride John are leading with their mindset to disrupt and diversify an entire industry.In a world where success seems reserved for a chosen few, Cultures of Growth unveils a radically different approach to creating organisations that inspire learning, growth, and success at ... Unknown localization key: "more"

Objev podobné jako Cultures of Growth - Mary C. Murphy

Ortopedický polštář mezi kolena z paměťové pěny podporuje správnou polohu těla při spánku na boku. Snižuje napětí v kloubech a zmírňuje bolesti zad, nohou a kyčlí. Je vhodný pro těhotné ženy, rekonvalescenci po operacích nebo jako prevence zdravotních potíží.

• Zajišťuje správnou polohu páteře, kyčlí a nohou při spánku na boku.
• Snižuje napětí v kolenních kloubech a zmírňuje bolesti zad, nohou a kyčlí.
• Vhodný pro těhotné ženy, po operacích nebo jako prevence onemocnění kolen.
• Vyroben z paměťové pěny s snímatelným bavlněným povlakem na zip.

Objev podobné jako Polštář mezi kolena, 25 x 20 x 15 cm,

Ortopedický polštář mezi kolena s fixačním páskem udržuje správnou polohu těla při spánku na boku. Snižuje napětí v kloubech a zmírňuje bolesti, je vhodný po operacích a v těhotenství. Vyroben z PUR pěny se snímatelným flanelovým povlakem.

• Zajišťuje správnou polohu páteře, kyčlí a nohou při spánku na boku.
• Snižuje napětí v kloubech a zmírňuje bolesti zad, nohou a kyčlí.
• Vhodný po operacích, v těhotenství a jako prevence onemocnění kolen.
• Snímatelný povlak na zip, pratelný na 30 °C.

Objev podobné jako Polštář mezi kolena s fixačním páskem, 26 x 21 x 16 cm

Successful film and TV star, Chris O'' Dowd, collaborates with friend and screenwriter Nick Vincent Murphy in Moone Boy: The Blunder Years, the first in this hilarious, illustrated series.Martin Moone is eleven and completely fed up with being the only boy in a family of girls. He''s desperate for a decent wingman to help him navigate his idiotic life. So when best mate Padraic suggests Martin get an imaginary friend – or ''IF'' for short – he decides to give it a go. His first attempt is Loopy Lou, a hyperactive goofball who loves writing rubbish rap songs. But Martin soon gets fed up with Lou''s loopiness and decides to trade in his IF for someone a little less wacky. Enter Sean ''Caution'' Murphy, an imaginary office clerk in a bad suit with a passion for laziness and a head full of dodgy jokes. Sean is full of tips and tricks to guide Martin through the perils of the playground, from dealing with his sisters'' pranks to beating the bullying Bonner boys. But getting rid of Lou is not that easy, and having TWO imaginary friends is a recipe for trouble!

Objev podobné jako Moone Boy: The Blunder Years - Chris O'Dowd, Nick Vincent Murphy

Successful film and TV star Chris O''Dowd collaborates with friend and fellow screenwriter Nick Vincent Murphy on Moone Boy: The Fish Detective, the second book in this hilarious illustrated series inspired by the Sky TV series they co-wrote.Martin''s parents are strapped for cash: it''s going to be a budget Christmas this year. So Martin plans to buy his own presents - and attempts, unsuccessfully, to get a job. Padraic puts in a word for him with his Auntie Bridget, who runs the local butcher''s shop. But her shop is struggling as the fish shop across the road undercuts her, and Bridget just can''t compete. No one knows how the owner, Francie Feeley, does it - especially since he doesn''t seem to employ anyone at his fish factory. No one goes in; no one comes out - it''s a mystery.Intrigued, Martin decides to go undercover and find out the truth, like a fish-mole - or a fish detective. Martin infiltrates the factory and discovers that Francie is illegally employing a gang of Brazilian fish-gutters. They''re a lot of fun and one of them, Fabio, becomes Martin''s good friend. But when Martin is exposed as a spy, he has to choose which ... Unknown localization key: "more"

Objev podobné jako Moone Boy 2: The Fish Detective - Chris O'Dowd, Nick Vincent Murphy

Martin Moone is about to finish primary school and feels he hasn’t achieved very much. He’s desperate to get his picture on the school’s Winners'' Wall and decides that entering the Invention Convention science competition will definitely earn him everlasting respect. But Martin - along with his teammates Trevor, Padraic and the ever terrifying Declan Mannion - is having trouble coming up with a winning idea. Martin’s imaginary friend, Sean, comes to the rescue, and together they concoct a plan to beat the snooty kids from the posh school in town. If they can get their hands on some Notion Potion, a mythical brain-boosting beverage, then Martin will have all the ideas he needs. And so the gang embarks on a dangerous (imaginary) journey in their quest to become ''Boyle’s first Junior Genius''.The Notion Potion is the hilarious third book in the Moone Boy series, based on the Sky TV series from dream team Chris O''Dowd and Nick Vincent Murphy

Objev podobné jako Moone Boy 3: The Notion Potion - Chris O'Dowd, Nick Vincent Murphy

Winner of the Agha Shahid Ali Prize in Poetry In a house full of stanzas found in Estate Sale, Dan Murphy opens the door on the objects of his life: accumulated experience and imagination, trauma, personal and political history, inheritances that subtly unearth the forces of the world. Loss becomes a possession, language an act of reclamation, and form appears as the wearing of a dead man’s clothes. One poem reminds us “that things exist, even when out of sight.” In these poems, meaning is found, then, in the search for meaning, refuge in the search for refuge.

Objev podobné jako Estate Sale - Dan Murphy

From the authors of the internationally-bestselling business classic The Challenger Sale''A handbook of practices that will help you get into your customers'' heads, deliver good value, and win the sale'' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don''t focus on friendly, attentive customers. Instead, they target challenger customers.Challenger customers are sceptical, less interested in meeting and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with.Based on new research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these ''mobilizers'' and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again.The Challenger Sale, Amazon bestseller, Sales & Selling, January 2024

Objev podobné jako The Challenger Customer - Brent Adamson, Dixon Matthew, Pat Spenner, Nick Toman

Beneath the surface of the apparently untutored and deceptively frank Abraham Lincoln ran private tunnels of self-taught study, a restless philosophical curiosity, and a profound grasp of the fundamentals of democracy. Now, in Lincoln: A Very Short Introduction, the award-winning Lincoln authority Allen C. Guelzo offers a penetrating look into the mind of one of our greatest presidents. If Lincoln was famous for reading aloud from joke books, Guelzo shows that he also plunged deeply into the mainstream of nineteenth-century liberal democratic thought. Guelzo takes us on a wide-ranging exploration of seven problems that confronted Lincoln and liberal democracy--equality, opportunity, the rule of law, slavery, freedom, and reconciliation. The book sets these problems and Lincoln''s responses against the larger world of American and trans-Atlantic liberal democracy in the 19th century, comparing Lincoln not just to Andrew Jackson or John Calhoun, but to British thinkers such as Richard Cobden, Jeremy Bentham, and John Bright, and to French observers Alexis de Tocqueville and François Guizot. The Lincoln we meet here is an Enlightenment figure who struggled to create a common ground between a people focused on individual rights and a society eager to establish a certain moral, philosophical, and intellectual bedrock. Lincoln ... Unknown localization key: "more"

Objev podobné jako Lincoln - Allen C. Guelzo

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer ... Unknown localization key: "more"

Objev podobné jako Customer Service for Hospitality and Tourism - Simon Hudson, Louise Hudson

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

Hailed as the definitive portrait of the sixteenth president, Lincoln scholar Michael Burlingame's impressive two-volume biography has been masterfully abridged and revised. Sixteenth president of the United States, the Great Emancipator, and a surpassingly eloquent champion of national unity, freedom, and democracy, Abraham Lincoln is arguably the most studied and admired of all Americans. Michael Burlingame's astonishing Abraham Lincoln: A Life, edited and abridged by Jonathan W. White, offers fresh interpretations of this endlessly fascinating American leader. Based on deep research in unpublished sources as well as newly digitized sources, this work reveals how Lincoln's character and personality were the North's secret weapon in the Civil War, the key variables that spelled the difference between victory and defeat. He was a model of psychological maturity and a fully individuated man whose influence remains unrivaled in the history of American public life. Burlingame chronicles Lincoln's childhood and early development, romantic attachments and losses, his love of learning, legal training, and courtroom career as well as his political ambition, his term as congressman in the late 1840s, and his serious bouts of depression in early adulthood. Burlingame recounts, in fresh detail, the Abraham and Mary Todd Lincoln marriage and traces the mounting ... Unknown localization key: "more"

Objev podobné jako Abraham Lincoln - Michael Burlingame

From the founder of IrishCentral, a fascinating piece of Civil War history: Lincoln’s relationship with the immigrants arriving in America to escape the Irish famine. “If you’re a Lincoln fan like me, you’ll love this book.” —Liam NeesonWhen Pickett charged at Gettysburg, it was the all-Irish Pennsylvania 69th who held fast while the surrounding regiments broke and ran. And it was Abraham Lincoln who, a year earlier at Malvern Hill, picked up a corner of one of the Irish colors, kissed it, and said, “God bless the Irish flag.”Renowned Irish-American journalist Niall O’Dowd gives unprecedented insight into a relationship that began with mutual disdain. Lincoln saw the Irish as instinctive supporters of the Democratic opposition, while the Irish saw the English landlord class in Lincoln’s Republicans. But that dynamic would evolve, and the Lincoln whose first political actions included intimidating Irish voters at the polls would eventually hire Irish nannies and donate to the Irish famine fund.When he was voted into the White House, Lincoln surrounded himself with Irish staff, much to the chagrin of a senior aide who complained about the Hibernian cabal. And the Irish would repay Lincoln’s faith—their numbers and courage would help swing the Civil War ... Unknown localization key: "more"

Objev podobné jako Lincoln and the Irish - Niall O'Dowd

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

From New York Times bestselling author and news anchor Raymond Arroyo comes a fun picture book biography of Tad Lincoln, his relationship with his father President Abraham Lincoln, and a story about a parent’s love for his son and the wisdom of a child. Full of humor, this romp through history will teach children about the power of curiosity, imagination, friendship, empathy, determination…and even a little mischief!Tad Lincoln was forever getting into trouble. He bounced around the White House making mischief and annoying almost everyone but the president. Yet Tad was his father’s joy and comfort amidst a brutal war, a family tragedy, and the toll of holding the nation’s highest office. When Tad befriends a turkey meant to be holiday dinner, his plea for the pet to be spared teaches Abe a lesson about mercy. It also starts the tradition of the presidential turkey pardon, a tradition that presidents carry on to this day.In The Magnificent Mischief of Tad Lincoln readers 4-8 will:learn about the larger-than-life personality of Tad Lincoln and his father President Abe Lincoln, highlighting the importance of familysee the impact of empathy and understanding towards othersbe inspired by Tad’s resilience and determination, as he overcomes challenges ... Unknown localization key: "more"

Objev podobné jako The Magnificent Mischief of Tad Lincoln - Raymond Arroyo

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

DVD film Tajemné příběhy (6. díl) - Abraham Lincoln, Billy Kid. Český dabing. Dolby Digital. Zajímavá fakta a teorie o Abrahamovi Lincolnovi a o Billy Kidovi. Abraham Lincoln Abraham Lincoln, 16. prezident Spojených států amerických, první prezident, který zemřel zákeřnou rukou atentátníka. Abraham Lincoln, legendární politik, mající čestné místo v americké a světové historii jako státník a bojovník za svobodu, který se významně zasloužil o zrušení otroctví a zamezil, byť za cenu občanské války, rozpadu Unie. Ačkoliv jsou názory a činy Abrahama Lincolna z pozdních let jeho života docela dobře známé, neboť existuje řada dokladů, dokumentů a památek na něj, mnoho se neví o jeho životě v mladém věku, ani o jeho politických názorech zpočátku jeho kariéry. Byl tento uvážlivý muž uvážlivý i v mladém věku? Proč vlastně byl proti otroctví a otrocké práci, co jej k tomu vedlo, měl k tomu i nějaké osobní důvody? Byl tento politik vždy tím zásadovým mužem, jež šel neohroženě za svou ideou, nebo byl někdy v časných letech své kariéry populistou a rád se předváděl? Podívejme se tedy spolu do starých záznamů a utvořme objektivnější obraz Abrahama Lincolna nejen jako politika, ale i jako člověka. Obraz pravdivější a objektivnější, než oficiální životopisy. Podívejme ... Unknown localization key: "more"

Objev podobné jako Tajemné příběhy (6. díl) - Abraham Lincoln, Billy Kid (DVD) (papírový obal)

Discover the most brilliant skills animals have ever evolved in a stylish and fascinating picture book. Body armour, seeing with sound, gliding without wings - wherever you look in the animal kingdom, you can find amazing super skills to deal with nature''s trickiest challenges. In fact, these skills are so amazing that they have evolved again and again in totally unrelated animals! From tiny insects to ginormous giraffes, meet the creatures that have the same ingenious ways of surviving and thriving on planet Earth. Discover the wonders of evolution in this vibrant picture book packed with incredible facts from zoologist Dr Nick Crumpton, and illustrated by award-winning new talent Viola Wang.

Objev podobné jako Awesome Animal Evolution: Discover the Greatest Success Stories of Animal Adaptation! - Dr. Nick Crumpton

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

Objev podobné jako The Ultimate Customer Experience - Scott McKain

Abraham Lincoln was known for his sense of humor. But early in his adult life, it got him into trouble. He had to use his imagination to save his career—and maybe even his life. When Abraham Lincoln became frustrated with the actions of James Shield, a political rival, he came up with a plan. It was silly. It was clever. And it was a great big mistake! Lincoln wrote a series of fictional letters to the editor, complaining about Shields. But when Shields took offense, he challenged Lincoln to a duel. How did our future president straighten things out and save the lives and careers of both himself and his rival?Donna Bowman''s humorous voice and S. D. Schindler''s expressive illustrations are the perfect match for this story of Abraham Lincoln''s humor and wit. Back matter includes an author''s note and bibliography.

Objev podobné jako Abraham Lincoln's Dueling Words - Donna Janell Bowman

This hands-on book introduces students to the demands of university study in a clear and accessible way and helps them to understand what is expected of them. It helps students to develop the core skills they need to succeed at university, and gives guidance on the key forms of academic writing, including essays, reports, reflective assignments and exam papers. It shows students how to recognise opinions, positions and bias in academic texts from a range of genres, develop their own ''voice'' and refer to others'' ideas in an appropriate way. It also features authentic examples of academic texts and engaging activities throughout to aid understanding.Packed with practical guidance and self-study activities, this book will be an essential resource for all students new to university-level study.Accompanying online resources for this title can be found at bloomsburyonlineresources.com/academic-success. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

Objev podobné jako Academic Success - Nick Wilson, Deanna Wong, Maria Herke, Jean Brick

In the hazardous fictional terrain of his historical novels, Gore Vidal is never especially kind to American history in general, or to its icons in particular. Yet in this brilliantly realised study of Abraham Lincoln, he paints a surprising and near-heroic picture of the man who led America through four of the most divisive and dangerous years of the nation''s history. Observed alternately by his loved ones, his rivals and his future assassins, Lincoln at first appears as an inept and naïve backwoods lawyer. People in this novel are not averse to turning up, getting drunk, and regaling the reader with details of Lincoln''s whoring activities and his seemingly inexhaustible supply of folksy stories. Yet gradually Lincoln the towering leader of deep vision emerges in a Washington engulfed by fear, greed and the horrors of the Civil War. Lincoln''s loving but mentally decomposing wife, his view from the White House on slavery and America''s bloodiest war, and his own, fierce personal ambition: all are portrayed with a vibrancy and an urgency that almost belies what they have now become ? history itself.

Objev podobné jako Lincoln - Gore Vidal

Winner of the Abraham Lincoln Institute of Washington’s 2019 book prize!A Renowned Historian Gives New Perspective on Statesmen at WarLewis E. Lehrman, a renowned historian and National Humanities Medal winner, gives new perspective on two of the greatest English-speaking statesmen—and their remarkable leadership in wars of national survivalAbraham Lincoln and Winston Churchill, as commanders in chief, led their nations to victory—Lincoln in the Civil War, Churchill in World War II. They became revered leaders—statesmen for all time. Yet these two world-famous war leaders have never been seriously compared at book length. Acclaimed historian Lewis Lehrman, in his pathbreaking comparison of both statesmen, finds that Lincoln and Churchill—with very different upbringings and contrasting personalities—led their war efforts, to some extent, in similar ways. As supreme war lords, they were guided not only by principles of honor, duty, freedom, but also by the practical wisdom to know when, where, and how to apply these principles. They made mistakes which Lehrman considers carefully. But the author emphasizes that, despite setbacks, they never gave up. Even their writings and speeches were swords in battle. Gifted literary stylists, both men relied on the written and spoken word to steel their citizens throughout desperate and prolonged ... Unknown localization key: "more"

Objev podobné jako Lincoln & Churchill - Lewis E. Lehrman

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

DVD film Lincoln [2012]. Český dabing. České titulky. Dolby Digital. Legendární režisér Steven Spielberg uvádí nadšeně přijaté historické drama Lincoln, v němž Daniel Day-Lewis předvádí nezapomenutelný oscarový výkon v roli amerického prezidenta. Legendární režisér Steven Spielberg uvádí nadšeně přijaté historické drama Lincoln, v němž Daniel Day-Lewis předvádí nezapomenutelný oscarový výkon v roli vlivného amerického prezidenta. Abraham Lincoln zasvětil poslední měsíce v prezidentském úřadu snaze přesvědčit vládu válkou zmítané země, aby zrušila otroctví. Díky svému nezlomnému úsilí a odvaze nakonec vládu dotlačil k rozhodnutí, které změnilo dějiny. Ve vedlejších rolích strhujícího a trofejemi oceněného fi lmu, na který nikdy nezapomenete, se představují Sally Field a Tommy Lee Jones, kteří byli za své výkony nominováni na Oscara.Bonusy:• Cesta k Lincolnovi• Vytváření minulosti

Objev podobné jako Lincoln (DVD)

Šampon - pro ženy, typ vlasů všechny typy vlasů, účinek výživa Je pro vás důležité, aby vlasy vypadaly bezchybně? Pak si zajisté vyberete šampon Kevin Murphy o objemu 1000 ml. KEVIN MURPHY Young.Again.Wash vyživující šampon pro zralé vlasy 1000 ml se hodí na jakýkoliv typ vlasů. Šampon je určený pro ženy. Pokud preferujete tekutý (klasický) šampon, pak se vám tento bude určitě hodit. Jeho složení dodá vašim vlasům výživu. Klíčové znaky šamponu KEVIN MURPHY Young.Again.Wash vyživující šampon pro zralé vlasy 1000 ml S pomocí tohoto šamponu budou vaše vlasy čisté, zdravé a krásné Šampon Kevin Murphy o objemu 1000 ml Na všechny typy vlasů Dámský šampon Dokonale se postará o správnou výživu vašich vlasů Typ šamponu KEVIN MURPHY Young.Again.Wash vyživující šampon pro zralé vlasy 1000 ml: tekutý (klasický)

Objev podobné jako KEVIN MURPHY Young.Again.Wash vyživující šampon pro zralé vlasy 1000 ml (HKVMRWXN130091)

Edited by J. C. C. Mays Murphy, Samuel Beckett''s first novel, was published in 1938. Its work-shy eponymous hero, adrift in London, realises that desire can never be satisfied and withdraws from life, in search of stupor. Murphy''s lovestruck fiancée Celia tries with tragic pathos to draw him back, but her attempts are doomed to failure. Murphy''s friends and familiars are simulacra of Murphy, fragmented and incomplete. But Beckett''s achievement lies in the brilliantly original language used to communicate this vision of isolation and misunderstanding. The combination of particularity and absurdity gives Murphy''s world its painful definition, but the sheer comic energy of Beckett''s prose releases characters and readers alike into exuberance.

Objev podobné jako Murphy - Samuel Beckett

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive ... Unknown localization key: "more"

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Technical experts are key to driving business growth and customer improvement ideas – but their commercial value is under-utilised.Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of technical experts who are not currently employed in sales roles. It offers insights from behavioural science, commercial best practices and new international research that will help technical experts and business leaders to:Understand the drivers and optimise the impact of commercial potential in technical expertsDetermine how technical experts can create customer improvement opportunities and contribute to sustainable growthImplement a practical framework that helps technical experts to increase their commercial impactOpen up leadership and HR silos to share best practices on customer improvement selling

Objev podobné jako Customer Improvement Selling - Katarina Coppe

Introduce little learners to Abraham Lincoln's childhood and presidency with this 200-word board book.This little book introduces Abraham Lincoln, the sixteenth president of the United States. Simple, toddler-friendly text tells the story of his childhood, his rise to the presidency, and the part he played in the U.S. Civil War. Accompanied by vivid and engaging illustrations, The Story of Abraham Lincoln will help even the smallest children understand who Abraham Lincoln is, and why he is so important.

Objev podobné jako The Story of Abraham Lincoln - Patricia A Pingry

It''s no puzzle why folks visit Lincoln or even call it home! From the Nebraska state capitol building to children''s zoo to the sunken gardens, there''s something for everyone. Now, in The Lincoln Puzzle Book, you can learn tons more about Lincoln through 90 delightful word puzzles, including word searches, jumbles, crossword puzzles, and more featuring Lincoln streets, restaurants, claims to fame, local celebrities, and much more!

Objev podobné jako The Lincoln Puzzle Book

Murphy doesn''t want to go to school. He has butterflies in his tummy and ants in his pants! But no amount of made-up excuses convince his dad to let him stay home. Just when Murphy has all but given up, his father brings him up-to-date-it''s Saturday!Now available as an 8x8 paperback with stickers, this picturebook is full of comic sympathy for young students.Praise for Ready for School, Murphy?"Bright colors, good use of thought bubbles, and the use of close-ups for effect combine to draw and keep readers'' attention. . . . Readers'' empathy for Murphy will be very strong even before the final page turn."--Kirkus Reviews

Objev podobné jako Ready for School, Murphy? - Brendan Murphy

Often, "Customer First", or even "Customer as the Sole Purpose", has been touted as the golden principle to conduct business in our commercial world. But to a lot of people, practising it is not as simple as it sounds. People interpret the principle in their own ways and adopt different approaches in practice.This book develops a "Left-Right Circles" theory where customer needs are depicted as the "Left Circle". The book also analyzes various levels of customer needs and the key approaches to satisfying those needs. The "Right Circle" in this theory depicts how a company develops its own strengths as competencies. The book describes how the Left and Right Circles interact, move in sync in a perfectly harmonious manner, offer products and services that customers will repeatedly purchase, and thereby builda strong base of loyal supporters for the company. The Left Circle driven approaches are applicable equally to serving customers and stakeholders. The approaches apply effectively to non-profit organizations as well as to profit-making companies. The theory can also be extended to interpersonal relationships, helping to enhance harmony and joy in personal lives.

Objev podobné jako Customer Needs And Strategic Management: Left-right Circles Analysis - Joseph Leo Koerner, Andrew Chi-fai Chan, Diamond Tai, Conrad Wong

A story about the design and life of hospitals—how they are born and evolve, the forces that shape them and the shifts that conspire to incapacitate them Reading architecture through the history of hospitals offers a tool for unlocking the elemental principles of architecture and the intractable laws of human and social conditions that architecture serves in each of our lives. This book encounters brilliant and visionary designers who were hospital architects but also systems designers, driven by the aim of social change. They faced the contradictions of health care in their time and found innovative ways to solve for specific medical dilemmas. Designers and professionals such as Filarete, Lluís Domènech i Montaner, Albert Schweitzer, Gordon Friesen, E. Todd Wheeler and Eberhard Zeidler are studied here, while the medical spaces of more widely known architects such as Isambard Brunel, Aalvar Aalto, Le Corbusier, Louis Kahn and Paul Rudolph also help inform this history. All these characters were polymaths and provocateurs, but none quite summarizes this history more succinctly than Florence Nightingale, who, in laying out her guidelines for ward design in 1859, shows how the design of a medical facility can influence an entire political and social order.The Architecture of ... Unknown localization key: "more"

Objev podobné jako The Architecture of Health - Daniel A. Barber, Michael P. Murphy, Jeffrey Mansfield

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combinationSomeday, every company will listen more closely to the customer. . .

Objev podobné jako What the Customer Wants You to Know - Ram Charan

One of Abraham Lincoln’s staunchest and most effective allies, Judge David Davis masterminded the floor fight that gave Lincoln the presidential nomination at the 1860 Republican National Convention. This history-changing event emerged from a long friendship between the two men. It also altered the course of Davis’s career, as Lincoln named him to the U.S. Supreme Court in 1862. Raymond J. McKoski offers a biography of Davis’s public life, his impact on the presidency and judiciary, and his personal, professional, and political relationships with Lincoln. Davis lent his vast network of connections, organizational and leadership abilities, and personal persuasiveness to help Lincoln’s political rise. When Davis became a judge, he honed an ability to hear each case with complete impartiality, a practice that endeared him to Lincoln but one day put him at odds with the president over important Civil War–era rulings. McKoski details these cases while providing an in-depth account of Davis’s role in Lincoln’s two unsuccessful campaigns for U.S. Senate and the fateful run for the presidency.

Objev podobné jako David Davis, Abraham Lincoln's Favorite Judge - Raymond J. McKoski

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

Objev podobné jako Brilliant Customer Service - Debra Stevens

Kevin Murphy Leave-in Repair, 200 ml, Balzámy a mléka na vlasy pro ženy, Intenzivní péče bez zdlouhavé aplikace Nemáte čas střídat jeden produkt za druhým? Vyživující bezoplachový kondicionér Kevin Murphy Leave-in Repair přináší okamžitou regeneraci a posílení pro slabé a poškozené vlasy – a to bez zbytečné zátěže. Stačí jen pár tahů hřebenem a vlasy znovu ožívají. Vlastnosti: regeneruje a revitalizuje slabé vlasy vyživuje a posiluje vlasová vlákna Složení: proteiny ze superpotravinového hrášku – posilují a regenerují vlasová vlákna výtažky z bambusových listů – zvyšují lesk, sílu a poddajnost jojobový olej – pomáhá regulovat hydrataci a chrání vlasy geraniová silice – podporuje zdraví vlasů i pokožky hlavy hřebíčkový olej – vyživuje vlasy a posiluje jejich lesk a sílu Jak používat: Malé množství přípravku Kevin Murphy Leave-in Repair naneste do vlhkých nebo ručníkem vysušených vlasů. Rovnoměrně rozčešte a neoplachujte. Notino tip: Vlasy pravidelně myjte posilujícím šamponem Kevin Murphy Repair - Me Wash.

Objev podobné jako Kevin Murphy Leave-in Repair vyživující bezoplachový kondicionér 200 ml