the challenger customer brent adamson dixon matthew pat spenner nick toman

From the authors of the internationally-bestselling business classic The Challenger Sale''A handbook of practices that will help you get into your customers'' heads, deliver good value, and win the sale'' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don''t focus on friendly, attentive customers. Instead, they target challenger customers.Challenger customers are sceptical, less interested in meeting and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with.Based on new research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these ''mobilizers'' and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again.The Challenger Sale, Amazon bestseller, Sales & Selling, January 2024

Objev podobné jako The Challenger Customer - Brent Adamson, Dixon Matthew, Pat Spenner, Nick Toman

THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDMatthew Dixon and Brent Adamson share the secret to sales success: don''t just build relationships with customers. Challenge them!What''s the secret to sales success?If you''re like most business leaders, you''d say it''s fundamentally about relationships - and you''d be wrong. Matthew Dixon, Brent Adamson, and their colleagues at CEB have studied the performance of thousands of sales reps worldwide.Their conclusion? The best salespeople don''t just build relationships with customers. They challenge them.Any sales rep, once equipped with the tools in this book, can drive higher levels of customer loyalty and, ultimately, greater growth. And this book will help them get there.______________''If you wish to become a better sales person, buy and read this book and when you have finished buy The Challenger Customer and read that!'' Amazon Reader Review''Read it, think about it, implement it. You, and your organization, will be glad you did'' Professor Neil Rackham, author of SPIN Selling

Objev podobné jako The Challenger Sale - Brent Adamson, Dixon Matthew

A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they''ve turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head.Companies devote untold time and resources trying to dazzle customers. Yet CEB''s careful research proves that is wildly overrated: loyalty has a lot more to do with how well companies deliver on their basic promises than on how dazzling the service experience might be. Forget bells and whistles and just solve your customer''s problems. The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, in­sights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the ''dazzle factor'' fails to deliver.The rewards are there for the taking, and the pathway ... Unknown localization key: "more"

Objev podobné jako The Effortless Experience - Dixon Matthew, Rick DeLisi, Nicholas Toman

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For years, sales expert Matthew Dixon has been busting longstanding business myths. Now in The JOLT Effect, he and co-author Ted McKenna turn their analysis to the vital and growing problem of customer indecision - and offer a shocking new approach that turns conventional wisdom on its head. Drawing on a brand-new study of more than two and a half million sales conversations, they reveal a surprising truth: only by addressing the customer''s fear of failure can you get indecisive buyers to go from verbally committing to actually pulling the trigger.

Objev podobné jako The Jolt Effect - Dixon Matthew, Ted McKenna

The Burning White is the epic conclusion to the Lightbringer series by New York Times bestseller Brent Weeks - one of the most popular fantasy series of the decade.IN THE DARKEST HOUR, WILL THE LIGHTBRINGER COME?Gavin Guile, once the most powerful man the world had ever seen, has been laid low. He''s lost his magic, and now he is on a suicide mission. Failure will condemn the woman he loves. Success will condemn his entire empire.As the White King springs his great traps and the Chromeria itself is threatened by treason and siege, Kip guile must gather his forces, rally his allies, and scramble to return for one impossible final stand.With over four million copies sold, Brent Weeks is one of the fastest-selling fantasy authors of all time.PRAISE FOR THE LIGHTBRINGER SERIES''One of the best examples of modern fantasy that I have read'' Fantasy Faction''Brent Weeks has a style and immediacy of detail that pulls the reader relentlessly into his story. He doesn''t allow you to look away'' Robin Hobb''Brent Weeks is so good it''s beginning to tick me off'' Peter V. Brett''Nobody does breakneck pacing and amazingly executed plot twists like Brent Weeks'' Brian McClellanThe Lightbringer seriesThe Black PrismThe ... Unknown localization key: "more"

Objev podobné jako The Burning White - Brent Weeks

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

The third book in the Lightbringer series, the blockbuster fantasy epic from international bestseller Brent WeeksAs the old gods awaken and satrapies splinter, the Chromeria races to find the only man who might still end a civil war before it engulfs the known world. But Gavin Guile has been captured by an old enemy and enslaved on a pirate galley. Worse still, Gavin has lost more than his powers as Prism - he can''t use magic at all.Without the protection of his father, Kip Guile will face a master of shadows as his grandfather moves to choose a new Prism and put himself in power. With Teia and Karris, Kip will have to use all his wits to survive a secret war between noble houses, religious factions, rebels and an ascendant order of hidden assassins called The Broken Eye.Weeks has a style of immediacy and detail that pulls the reader relentlessly into the story. He doesn''t allow you to look away'' Robin Hobb''Weeks writes in an inescapably engaging style'' Andrea Stewart''Weeks is a giant of the genre'' Nicholas Eames''Brent Weeks is so good it''s beginning to tick me off'' Peter V. Brett''I was mesmerised from start to finish. Unforgettable characters, ... Unknown localization key: "more"

Objev podobné jako The Broken Eye - Brent Weeks

The second book in the Lightbringer series, the blockbuster fantasy epic from international bestseller Brent Weeks. Perfect for fans of Brandon Sanderson, Robin Hobb and Joe Abercrombie.Gavin Guile is dying.He''d thought he had five years left - now he''s got less than one. With fifty thousand refugees, a bastard son and an ex-fiancée who may have learned his darkest secret, Gavin''s got problems on every side. As he loses control, the world''s magic runs wild, threatening to destroy the Seven Satrapies. The old gods are being reborn and their army of colour wights is unstoppable.The only salvation may be the brother whose freedom and life Gavin stole sixteen years ago.''Weeks has a style of immediacy and detail that pulls the reader relentlessly into the story. He doesn''t allow you to look away'' Robin Hobb''Weeks writes in an inescapably engaging style'' Andrea Stewart''Weeks is a giant of the genre'' Nicholas Eames''Brent Weeks is so good it''s beginning to tick me off'' Peter V. Brett''I was mesmerised from start to finish. Unforgettable characters, a plot that kept me guessing, non-stop action and the kind of in-depth storytelling that makes me admire a writers'' work'' Terry Brooks''Weeks has truly cemented his place among ... Unknown localization key: "more"

Objev podobné jako The Blinding Knife - Brent Weeks

The Blood Mirror is the action-packed fourth novel in the Lightbringer series by international bestseller Brent Weeks. The Seven Satrapies have collapsed into four - and those are falling before the White King''s armies.Gavin Guille, ex-emperor, ex-Prism, ex-galley slave, formerly the one man who might have averted war, is now lost, broken and trapped in a prison crafted by his own magical genius. But Gavin has no magic at all. Worse, in this prison, he may not be alone.Who will fight to prevent a tainted empire from becoming something even worse?Weeks has a style of immediacy and detail that pulls the reader relentlessly into the story. He doesn''t allow you to look away'' Robin Hobb''Weeks writes in an inescapably engaging style'' Andrea Stewart''Weeks is a giant of the genre'' Nicholas Eames''Brent Weeks is so good it''s beginning to tick me off'' Peter V. Brett''I was mesmerised from start to finish. Unforgettable characters, a plot that kept me guessing, non-stop action and the kind of in-depth storytelling that makes me admire a writers'' work'' Terry Brooks''Weeks has truly cemented his place among the great epic fantasy writers of our time'' British Fantasy SocietyBooks by Brent WeeksLightbringerThe Black PrismThe Blinding KnifeThe Broken ... Unknown localization key: "more"

Objev podobné jako The Blood Mirror - Brent Weeks

In a world where magic is tightly controlled, the most powerful man in history must choose between his kingdom and his son - in the first book of the New York Times bestselling Lightbringer series. Perfect for fans of Brandon Sanderson, Robin Hobb and Joe Abercrombie.EVERY LIGHT CASTS A SHADOW.Guile is the Prism, the most powerful man in the world. He is high priest and emperor, a man whose power, wit, and charm are all that preserves a tenuous peace. Yet Prisms never last, and Guile knows exactly how long he has left to live.When Guile discovers he has a son, born in a far kingdom after the war that put him in power, he must decide how much he''s willing to pay to protect a secret that could tear his world apart.With over four million copies sold, Brent Weeks is one of the fastest-selling fantasy authors of all time.''Brent Weeks is so good it''s beginning to tick me off'' Peter V. Brett''Weeks has a style of immediacy and detail that pulls the reader relentlessly into the story. He doesn''t allow you to look away'' Robin Hobb''I was mesmerised from start to finish. Unforgettable characters, a plot that kept me ... Unknown localization key: "more"

Objev podobné jako The Black Prism - Brent Weeks

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

Objev podobné jako The Ultimate Customer Experience - Scott McKain

A scientific adventure story that dramatizes how profoundly our oceans have changed over the past 150 yearsIn December 1872, HMS Challenger embarked on the first round-the-world oceanographic expedition. Its goal: to shine a light for the first time on the mysteries of the deep sea. For the next four years, Challenger’s naturalists explored the oceans, encountering never-before-seen marvels of marine life. The expedition’s achievements are the stuff of legend. It identified major ocean currents and defining features of the seafloor, including the Mid-Atlantic Ridge and Mariana Trench. It measured worldwide sea temperatures and chemistry, creating baseline data for all ocean research since. And, most spectacularly of all, it collected nearly five thousand sea creatures and plants new to science. In The Wake of HMS Challenger, Gillen D’Arcy Wood looks afresh at this legendary scientific odyssey and shows why, 150 years later, its legacy looms larger than ever.The Challenger’s scientists had no way of knowing that the incredible undersea aquarium they were documenting was on the verge of catastrophic change. Off Portugal, they encountered a brilliant starfish now threatened with extinction by microplastics; in St. Thomas, teeming coral habitats that today have been decimated by ocean warming; and at remote Ascension ... Unknown localization key: "more"

Objev podobné jako The Wake of HMS Challenger - Gillen D’Arcy Wood

The doctrine of providence is often too abstract, complex, or detached from real-life situations for introductory students. Drawing on years of experience in the classroom and the church, Adamson Co offers an introductory guide that uses the creation motif of the Bible to highlight the importance of providence for the Christian life.Co begins with a brief introduction to providence to give students the "state of the question." He then explores the classical theme of the seventh and eighth days of creation as a helpful way to understand providence. He sets providence and human existence within the metanarrative of the Bible while explicating the doctrine in an overview fashion. Co demonstrates how the seventh and eighth days of creation bring clarity to traditional issues raised in systematic theology, such as preservation, governance, and concurrence; the problem of evil; and divine sovereignty and human free will.Providence in the Story of Scripture challenges readers to live out a life of partnership with God in his providence and shows how the blessed hope of the Christian faith is God''s life-transforming providence for today. The book includes a foreword by Kevin J. Vanhoozer.

Objev podobné jako Providence in the Story of Scripture - Adamson Co

The beloved star of Friends takes us behind the scenes of the hit sitcom and his struggles with addiction in this candid, funny, and revelatory memoir that delivers a powerful message of hope and persistence.'Hi, my name is Matthew, although you may know me by another name. My friends call me Matty. AndI should be dead.'So begins the riveting story of acclaimed actor Matthew Perry, taking us along on his journey from childhood ambition to fame to addiction and recovery in the aftermath of a life-threatening health scare. Before the frequent hospital visits and stints in rehab, there was five-year-old Matthew, who travelled from Montreal to Los Angeles, shuffling between his separated parents; fourteen-year-old Matthew, who was a nationally ranked tennis star in Canada; twenty-four-year-old Matthew, who nabbed a coveted role as a lead cast member on the talked-about pilot then called Friends Like Us. . . and so much more.In an extraordinary story that only he could tell - and in the heartfelt, hilarious, and warmly familiar way only he could tell it - Matthew Perry lays bare the fractured family that raised him (and also left him to his own devices), the desire for recognition that drove him ... Unknown localization key: "more"

Objev podobné jako Friends, Lovers and the Big Terrible Thing - Matthew Perry

''There''s never been a more honest or raw memoir . . . and it may just save lives'' Daily Mail''Funny, fascinating, compelling . . . also a wonderful read for fans of Friends'' The Times''HI, MY NAME IS MATTHEW, although you may know me by my full name. My friends call me Matty.''So begins the riveting story of acclaimed actor Matthew Perry, taking us along on his journey from childhood ambition to fame to addiction and recovery in the aftermath of a life-threatening health scare. Before the frequent hospital visits and stints in rehab, there was five-year-old Matthew, who travelled from Montreal to Los Angeles, shuffling between his separated parents; fourteen-year-old Matthew, who was a nationally ranked tennis star in Canada; twenty-four-year-old Matthew, who nabbed a coveted role as a lead cast member on the talked-about pilot then called Friends Like Us . . . and so much more.In an extraordinary story that only he could tell - and in the heartfelt, hilarious, and warmly familiar way only he could tell it - Matthew Perry lays bare the fractured family that raised him (and also left him to his own devices), the desire for recognition that drove him to fame, ... Unknown localization key: "more"

Objev podobné jako Friends, Lovers and the Big Terrible Thing - Matthew Perry

Funny, fascinating, compelling ... also a wonderful read for fans of Friends' The TimesThe beloved star of Friends takes us behind the scenes of the hit sitcom and his struggles with addiction in this candid, funny, and revelatory memoir that delivers a powerful message of hope and persistence.Here is the riveting story of acclaimed actor Matthew Perry, who takes us along on his journey from childhood ambition to fame to addiction and recovery in the aftermath of a life-threatening health scare. Before the frequent hospital visits and stints in rehab, there was five-year-old Matthew, who travelled from Montreal to Los Angeles, shuffling between his separated parents; fourteen-year-old Matthew, who was a nationally ranked tennis star in Canada; twenty-four-year-old Matthew, who nabbed a coveted role as a lead cast member on the talked-about pilot then called Friends Like Us. .. and so much more. In an extraordinary story that only he could tell - and in the heartfelt, hilarious, and warmly familiar way only he could tell it - Matthew Perry lays bare the fractured family that raised him (and also left him to his own devices), the desire for recognition that drove him to fame, and the void inside him ... Unknown localization key: "more"

Objev podobné jako Friends, Lovers and the Big Terrible Thing - Matthew Perry

Peter Adamson explores the rich intellectual history of the Byzantine Empire and the Italian Renaissance.Peter Adamson presents an engaging and wide-ranging introduction to the thinkers and movements of two great intellectual cultures: Byzantium and the Italian Renaissance. First he traces the development of philosophy in the Eastern Christian world, from such early figures as John of Damascus in the eighth century to the late Byzantine scholars of the fifteenth century. He introduces major figures like Michael Psellos, Anna Komnene, and Gregory Palamas, and examines the philosophical significance of such cultural phenomena as iconoclasm and conceptions of gender. We discover the little-known traditions of philosophy in Syriac, Armenian, and Georgian. These chapters also explore the scientific, political, and historical literature of Byzantium. There is a close connection to the second half of the book, since thinkers of the Greek East helped to spark the humanist movement in Italy. Adamson tells the story of the rebirth of philosophy in Italy in the fifteenth and sixteenth centuries. We encounter such famous names as Christine de Pizan, Niccolò Machiavelli, Giordano Bruno, and Galileo, but as always in this book series such major figures are read alongside contemporaries who are not so well known, including ... Unknown localization key: "more"

Objev podobné jako Byzantine and Renaissance Philosophy - Adamson Peter

Time-tested principles for succeeding in life through the understanding and development of character, virtues represent the moral excellence of a person. From discipline to prudence, fortitude to faith, the warrior virtues presented in these pages are guaranteed to transform your life to one of meaning and purpose.

Objev podobné jako The Warrior's Book Of Virtues - Matthew Bloom, Richard Bryan, Nick Benas

INSTANT #1 NEW YORK TIMES BESTSELLER#1 INTERNATIONAL BESTSELLER The BELOVED STAR OF FRIENDS takes us behind the scenes of the hit sitcom and his struggles with addiction in this “CANDID, DARKLY FUNNY...POIGNANT” memoir (The New York Times) A MOST ANTICIPATED BOOK by Time, Associated Press, Goodreads, USA Today, and more!“Hi, my name is Matthew, although you may know me by another name. My friends call me Matty.”So begins the riveting story of acclaimed actor Matthew Perry, taking us along on his journey from childhood ambition to fame to addiction and recovery in the aftermath of a life-threatening health scare. Before the frequent hospital visits and stints in rehab, there was five-year-old Matthew, who traveled from Montreal to Los Angeles, shuffling between his separated parents; fourteen-year-old Matthew, who was a nationally ranked tennis star in Canada; twenty-four-year-old Matthew, who nabbed a coveted role as a lead cast member on the talked-about pilot then called Friends Like Us. . . and so much more.In an extraordinary story that only he could tell—and in the heartfelt, hilarious, and warmly familiar way only he could tell it—Matthew Perry lays bare the fractured family that raised him (and also left him to his own devices), ... Unknown localization key: "more"

Objev podobné jako Friends, Lovers, and the Big Terrible Thing - Matthew Perry

In The Automatic Customer, John Warrillow provides the essential blueprint for turning your customers into subscribersThe lifeblood of your business is repeat customers. But customers can be fickle, markets shift and competitors are ruthless. So how do you ensure a steady flow of business? The secret - no matter what industry you''re in - is finding and keeping automatic customers.These days virtually anything you need can come through a subscription. Far beyond Spotify and Netflix, companies in nearly any industry, from home contractors to florists, can build subscriptions into their business.Subscription is the key to increasing cash flow, igniting growth and boosting the value of your company. Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 per cent of sales growth, The Automatic Customer will be your secret weapon.''Read, apply and watch your bank deposits grow every month'' Chris Guillebeau, bestselling author of The $100 Startup''If you have a business, or are thinking about starting one, this book will be the best investment you''ve ever made'' Bo Burlingham, editor-at-large of Inc. and author of Small Giants and Finish BigJohn Warrillow, the author of Built to Sell, is the founder ... Unknown localization key: "more"

Objev podobné jako The Automatic Customer - John Warrillow

‘A magisterial diary for bird lovers.’ ObserverWINNER – BOOK OF THE YEAR - East Anglian Book Awards 2023⭐⭐⭐⭐ The TelegraphAs seen on BBC Winterwatch 2023‘Honest, human and heart-grabbing. I loved this book so much.’ Sophie Pavelle, author of Forget Me Not‘Delightful’ Stephen Moss, author of Ten Birds that Changed the World‘Fascinating and thought-provoking’ Jake Fiennes, author of Land Healer‘Awe-filled and absorbing’ Nicola Chester, author of On Gallows DownThe Meaning of Geese is a book of thrilling encounters with wildlife, of tired legs, punctured tyres and inhospitable weather. Above all, it is the story of Nick Acheson’s love for the land in which he was born and raised, and for the wild geese that fill it with sound and spectacle every winter.Renowned naturalist and conservationist Nick Acheson spent countless hours observing and researching wild geese, transported through all weathers by his mother’s 40-year-old trusty red bicycle. He meticulously details the geese’s arrival, observing what they mean to his beloved Norfolk and the role they play in local people’s lives – and what role the birds could play in our changing world. During a time when many people faced the prospect of little work or human contact, Nick followed the pinkfeet and ... Unknown localization key: "more"

Objev podobné jako The Meaning of Geese - Nick Acheson

In Walking & Talking John Dixon Hunt explores the here of the earth beneath our feet and, in a hinterland of thought and conversation, the elsewhere of the mind. He takes us on multiple journeys to both worlds in the company of great writers and artists: John Evelyn on his ascent of a lively Vesuvius in 1645; Daniel Defoe on his disappointing visit to Buxton and the Devil’s Arse; John Gay and William Hogarth in London; and Charles Dickens and the ‘inexhaustible food for speculation’ of Victorian street-life. In pursuit of elsewhere, the author follows mysterious, sometimes hidden paths (of the sort that native Australians call ‘dream tracks’), to reveal more malleable landscapes where walking indulges the mind as much as the body. It’s a place where landscape, poetry and thought cohere – sometimes literally in the sculpture of Ian Hamilton Finlay – where carefully plotted gardens invite the walker to enter a world of curated make-believe and city streets have as many stories as there are people. On wild Lakeland fells or in urban wandering, from the land of Wordsworth and Wainwright to the great wall of Teardrop Park by the site of New York’s twin towers, and from ... Unknown localization key: "more"

Objev podobné jako Walking & Talking on the here and elsewhere - John Dixon Hunt

This, the second book by Jeremy Dixon on the subject, is a study of those German officers who were promoted to the rank of general and who were also awarded the Knight’s Cross during the period of the fighting in Russia between Hitler’s assault upon the Soviet Union, Operation Barbarossa, and the complete destruction of the German 6th Army at Stalingrad. The Germans lost 500,000 soldiers during the Stalingrad campaign, some 91,000 of whom were taken prisoner – a number which included 2,000 officers, twenty-three generals and one Generalfeldmarschall, Friedrich Paulus. There were 149 officers who later held the rank of general who were awarded the Knight’s Cross for their actions on the Eastern Front between 6 December 1941 and 2 February 1943. One such recipient was Maximilian Fretter-Pico, who, as Generalmajor and Commander of the 97th Infantry Division, was awarded the Knight’s Cross on 26 December 1941. He was later promoted to Generalleutnant and in June 1942 was Commander of the Army Detachment Fretter-Pico, with the rank of General der Artillerie. He was awarded the Knight’s Cross with Oakleaves as Commanding General of the XXX Army Corps, for actions in the Don and Donez area, on 16 January 1944. ... Unknown localization key: "more"

Objev podobné jako Hitler’s Heroes During the Advance to Stalingrad - Jeremy Dixon

The current publication by author Vojtěch Pokorný takes as its subject not only the history of the oldest Christian sacred building in the Prague neighbourhood of Dejvice, but equally the past of the locality itself, starting from its first known settlement in late Neolithic times up to the present. Using a wide range of literature and sources, the author presents a truthful account of the oft-mythicised tales of the earliest traces of human presence in Upper Šárka and the founding of the church consecrated to St. Matthew, and in chronological succession relates the events transpiring there across the following centuries. Research into archival materials and other sources provided the basis for an imposing text that casts light on a history now nearly forgotten. The author unfolds previously neglected topics and opens the curtain for new awareness of our ancestors against the large-scale history of the Czech lands. Though undoubtedly a scholarly text, the book is nonetheless conceived as readable even for the wider public. Among other findings, the reader learns of the origins and gradual expansion of the famous St. Matthew's Fair - until only the recent past, associated with St. Matthew's Church itself. No less intriguing themes addressed are ... Unknown localization key: "more"

Objev podobné jako The History of St. Matthew´s Church in Prague-Dejvice - Vojtěch Pokorný

The Knight''s Cross (Ritterkreuz) was one of the highest decorations given for extreme acts of valor to all ranks of the German armed forces during World War II. Few awards captured quite the respect and admiration of the German public as the Knight''s Cross—it was the greatest honor one could achieve. In all there were 123 recipients in the U-boat arm including its commander-in-chief Karl Dönitz. Jeremy Dixon''s highly illustrated book is the ideal guide to all these men and their wartime service. Full details are given of their tours of duty the operations they took part in how they won their award how many ships they sank and their subsequent careers.

Objev podobné jako The U-Boat Commanders - Jeremy Dixon

Why Grizzly Bears Should Wear Underpants is the second variety comic collection and fourth book from the comedic mastermind behind TheOatmeal.com, Matthew Inman. Classics from the website, including “Dear Sriracha Rooster Sauce,” “What It Means When You Say Literally,” and “What We Should Have Been Taught in Our Senior Year of High School,” are featured alongside never-before-seen works of epic hilarity that will delight veteran and newbie Oatmeal fans alike.Matthew Inman’s first collection of The Oatmeal.com spent six weeks on the New York Times bestseller list and sold 200,000 copies. This pivotal and influential comic collection titled 5 Very Good Reasons to Punch a Dolphin in the Mouth introduced Samurai sword-wielding kittens and informed us on how to tell if a velociraptor is having pre-marital sex. Matthew''s cat-themed collection How to Tell If Your Cat Is Plotting to Kill You is a #1 New York Times bestseller with more than half a million copies in print. Now with Why Grizzly Bears Should Wear Underpants, Inman offers a delicious, tantalizing follow-up featuring all new material that has been posted on the site since the publication of the first book plus never-before-seen comics that have not appeared anywhere. As with every Oatmeal ... Unknown localization key: "more"

Objev podobné jako Why Grizzly Bears Should Wear Underpants - Matthew Inman, The Oatmeal

Global headlines come to life as intrigue and international politics collide in this electrifying debut thriller from Matthew Palmer.''Detailed and atmospheric, The American Mission is an exciting, grown-up spy thriller packed with insider knowledge. Highly recommended.'' Charles CummingAfter a devastating experience in Darfur strips Alex Baines, former rising star of the State Department, of his security clearances, he is faced with two choices: spend the rest of his career in visa-stamping limbo or move to the private sector. On the verge of resigning, he receives a call from his old mentor with an incredible opportunity to start over with a role in the Democratic Republic of the Congo. Yet the job isn’t quite what Alex imagined it to be, for he finds a shady U.S.-based mining company involved everywhere he turns.As violence in the political climate escalates, Alex struggles to balance the best interests of the United States with the fate of the Congo and its people. His loyalties are put to the test as he races to determine the right course of action.''A thrilling read with razor-sharp prose and a haunted, memorable hero... Left me breathless and thinking long after the last page.'' Dreda Say Mitchell, CWA Dagger-winning author''A ... Unknown localization key: "more"

Objev podobné jako The American Mission - Matthew Palmer

Global headlines come to life as intrigue and international politics collide in this electrifying debut thriller from Matthew Palmer.''Detailed and atmospheric, The American Mission is an exciting, grown-up spy thriller packed with insider knowledge. Highly recommended.'' Charles CummingAfter a devastating experience in Darfur strips Alex Baines, former rising star of the State Department, of his security clearances, he is faced with two choices: spend the rest of his career in visa-stamping limbo or move to the private sector. On the verge of resigning, he receives a call from his old mentor with an incredible opportunity to start over with a role in the Democratic Republic of the Congo. Yet the job isn’t quite what Alex imagined it to be, for he finds a shady U.S.-based mining company involved everywhere he turns.As violence in the political climate escalates, Alex struggles to balance the best interests of the United States with the fate of the Congo and its people. His loyalties are put to the test as he races to determine the right course of action.''A thrilling read with razor-sharp prose and a haunted, memorable hero... Left me breathless and thinking long after the last page.'' Dreda Say Mitchell, CWA Dagger-winning author''A ... Unknown localization key: "more"

Objev podobné jako The American Mission - Matthew Palmer

Peter Adamson presents a lively introduction to six hundred years of European philosophy, from the beginning of the ninth century to the end of the fourteenth century. The medieval period is one of the richest in the history of philosophy, yet one of the least widely known. Adamson introduces us to some of the greatest thinkers of the Western intellectual tradition, including Peter Abelard, Anselm of Canterbury, Thomas Aquinas, John Duns Scotus, William of Ockham, and Roger Bacon. And the medieval period was notable for the emergence of great women thinkers, including Hildegard of Bingen, Marguerite Porete, and Julian of Norwich. Original ideas and arguments were developed in every branch of philosophy during this period - not just philosophy of religion and theology, but metaphysics, philosophy of logic and language, moral and political theory, psychology, and the foundations of mathematics and natural science.

Objev podobné jako Medieval Philosophy - Adamson Peter

A mission cloaked in deception. A rogue agent with deadly secrets. A race against time to stop a global catastrophe. Former British Secret Service operative John Beckett thought he’d left the world of espionage behind, living a quiet life in Costa Rica. But when a mysterious woman seeks his help, Beckett is ambushed, blackmailed, and thrust back into a dangerous game with a ruthless CIA adversary. His mission: eliminate Saul Turner, a rogue agent thought to be selling secrets to the enemy.  Paired with the elusive Erica Reed, Beckett’s pursuit of Turner takes him from New York’s bustling streets to a high-stakes gathering of powerful elites. But as he delves deeper, Beckett discovers that in this world of shifting loyalties, no one is who they seem—and the line between ally and enemy is perilously thin.  With millions of lives at stake, Beckett faces an impossible choice that will test his loyalties and could alter the course of his life forever. Dive into A Bullet for the Past, a gripping thriller in Matthew Hattersley’s John Beckett Series, where every turn reveals a new betrayal, and every ally could be a deadly foe. ______________________________________________ Praise for the John Beckett Series ... Unknown localization key: "more"

Objev podobné jako A Bullet For The Past - Matthew Hattersley

When the Space Shuttle Challenger exploded on January 28, 1986, millions of Americans became bound together in a single, historic moment. Many still vividly remember exactly where they were and what they were doing when they heard about the tragedy. Diane Vaughan recreates the steps leading up to that fateful decision, contradicting conventional interpretations to prove that what occurred at NASA was not skullduggery or misconduct but a disastrous mistake. Why did NASA managers, who not only had all the information prior to the launch but also were warned against it, decide to proceed? In retelling how the decision unfolded through the eyes of the managers and the engineers, Vaughan uncovers an incremental descent into poor judgment, supported by a culture of high-risk technology. She reveals how and why NASA insiders, when repeatedly faced with evidence that something was wrong, normalized the deviance so that it became acceptable to them. In a new preface, Vaughan reveals the ramifications for this book and for her when a similar decision-making process brought down NASA's Space Shuttle Columbia in 2003.

Objev podobné jako The Challenger Launch Decision – Risky Technology, Culture, and Deviance at NASA, Enlarged Edition - Diane Vaughan

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

“The most important book on cooking over live fire in decades. Life of Fire illuminates it all, from coal beds, to home-built pits (in minutes!) to simple, delicious, recipes and enough whole hog know-how to impress the weekend warriors without intimidating newcomers.”—Andrew ZimmernONE OF THE BEST COOKBOOKS OF THE YEAR: SaveurOne of the few pitmasters still carrying the torch of West Tennessee whole-hog barbecue, Nashville’s Pat Martin has studied and taught this craft for years. Now he reveals all he knows about the art of barbecue and live fire cooking. Through beautiful photography and detailed instruction, the lessons start with how to prepare and feed a fire—what wood to use, how to build a pit or a grill, how to position it to account for the weather—then move into cooking through all the stages of that fire’s life. You’ll sear tomatoes for sandwiches and infuse creamed corn with the flavor of char from the temperamental, adolescent fire. Next, you’ll grill chicken with Alabama white sauce over the grown-up fire, and, of course, you’ll master pit-cooked whole hog, barbecue ribs, turkey, pork belly, and pork shoulder over the smoldering heat of mature coals. Finally, you’ll roast vegetables buried in white ash, ... Unknown localization key: "more"

Objev podobné jako Life of Fire - Pat Martin, Nick Fauchald

THE BOOK THOSE IN THE KNOW ARE CALLING THE BEST SPY NOVEL OF THE YEAR*** One of the 50 BEST BOOKS OF THE YEAR 2023 in the Daily Telegraph ****** A SUNDAY TIMES BOOK OF THE YEAR 2023 ****** A GUARDIAN BOOK OF THE YEAR 2023 ***‘Superbly constructed in an elaborate twisty spy yarn. It''s highly unlikely that there will be a better espionage novel this year’ THE SUNDAY TIMES''A breathtaking thriller. A classic in the making'' PETER JAMES''Hugely impressive and compelling'' WILLIAM BOYD‘A natural-born storyteller’ JEFFERY DEAVER___________London, present dayHistorian Max Archer is invited to a clandestine meeting with legendary Cold War spymaster, Scarlet King.Her offer to share the explosive secrets born of over half a century at the heart of global espionage would be life-changing. But Max has little reason to trust a woman whose name is a byword for deceit and ruthlessness.Soon he is on the wrong side of the law and on the run. As the net closes tighter around him he must somehow discover the truth. Because it’s not just his life on the line – but also the fate of the Western world . . .___________‘Intricate and fast moving, it weaves a thrilling spell’ DAILY ... Unknown localization key: "more"

Objev podobné jako The Scarlet Papers - Matthew Richardson

''Gripping'' ED CAESAR • ''Masterly'' GEOFF DYER • ''Incredible'' TIM HARFORD • ''A universal story that transcends time'' NEW YORK TIMES • ''Superb'' DAILY TELEGRAPH • ''We know what’s going to happen, but feel the suspense nonetheless'' THE TIMES** THE NEW YORK TIMES BESTSELLER **** WINNER OF THE NATIONAL BOOK CRITICS CIRCLE AWARD 2024 **** WINNER OF THE KIRKUS BOOK PRIZE FOR NON-FICTION 2024 **The definitive, dramatic, minute-by-minute story of the Challenger space shuttle disaster based on fascinating in-depth reporting and new archival research – this is riveting history that reads like a thriller.On the freezing-cold morning of 28 January 1986, the space shuttle Challenger broke apart over the Atlantic Ocean, killing all seven people on board. Millions around the world witnessed the tragic deaths of the crew, which included New Hampshire schoolteacher Christa McAuliffe. Yet the full story of what happened that day – and the ominous warning signs recognized but then ignored in the years before – has never been told.Following a handful of central protagonists – from the astronauts and their families to the rocket engineers who tried to stop the fateful launch – Challenger is a gripping tale of human over-reach; of cynicism and cost-cutting; of ... Unknown localization key: "more"

Objev podobné jako Challenger - Adam Higginbotham

Are you going to be a big brother or sister? How exciting! Topsy and Tim''s friend, Tony, is a big brother! At first he gets a little bit jealous of the new baby, but soon, he learns that being a big brother is great! The perfect story for siblings to be, Topsy and Tim: The New Baby is a reassuring story that highlights just how wonderful being an older sibling can be!Exploring the experience of pregnancy, breastfeeding and the impact of a new family member with warmth and humour, this story is the ideal tool to spark conversations about a new sibling and to help children cope with change. Discover more Topsy and Tim adventures: Topsy and Tim: Start SchoolTopsy and Tim: Move HouseTopsy and Tim: Learn To Swim

Objev podobné jako Topsy and Tim: The New Baby - Jean Adamson

Don’t let your emotions get in the way of your communication! With this powerful, evidence-based workbook, you’ll have the tools you need to navigate difficult conversations while maintaining your relationships—whether it’s with friends, family, romantic partners, or work colleagues.Have you ever tried to speak up for yourself in a moment of conflict, and your mind suddenly goes blank? Has an insensitive comment from a loved one, friend, or coworker ever made you lose your temper, putting strain on an important relationship? If so, you aren’t alone. It’s natural to feel overwhelmed by uncomfortable emotions in the conversations that matter most to us. Yet if we allow these feelings to overpower us, they can stand in the way of what we want or need, and our relationships with other people can suffer.In The Emotional Intelligence Skills Workbook, psychologists Matthew McKay and Stephanie Catella draw from emotion efficacy therapy (EET) and acceptance and commitment therapy (ACT) to offer a wealth of practical skills you can use to navigate difficult conversations effectively while maintaining your relationships. You’ll learn what emotional intelligence (EI) is, and why strengthening it can help you overcome conflict with others. You’ll also discover strategies and tools to help you ... Unknown localization key: "more"

Objev podobné jako The Emotional Intelligence Skills Workbook - Matthew McKay, Stephanie Catella

In her fourth collection Isobel Dixon takes readers on a journey to far-flung and sometimes dark places in poems that are vivid forays of discovery and resistance, arrival and loss. Bearings sings of love too, and pays homage to lost friends and poets – the voices of John Berryman, Michael Donaghy, Robert Louis Stevenson and others echo here. And there is respite for the weary traveller – jazz in the shadows, an exuberant play of words between the fire and tremors.As Dixon explores form and subject, conflict and the self, she keeps a weather eye out for telling detail, with a sharp sense of the threat that these journeys, our wars and stories, and our very existence pose to the planet.

Objev podobné jako Bearings - Isobel Dixon

The First World War was the first conflict in history to be fought in the air, as well as on land and at sea. Britain’s fledgling air arms, the Royal Flying Corps and the Royal Naval Air Service, developed a methodology for aerial combat from scratch, devising tactics and improving weaponry as they went. From them, in 1918, the RAF was born. The first combat pilots were considered then, as now, to be heroes, untainted by the squalor of the war in the trenches. Yet no pilot could even take off, let alone score combat victories, without the support of mechanics, riggers, and armourers to name but a few of those on the ground. The Airman’s War examines the experiences of all British flying service personnel, from Air Mechanic to Squadron Commander, in fixed wing aircraft, balloons and airships, from air fields and from aircraft carriers. Using long forgotten personal accounts, it contrasts these experiences with those of the opposing air services, on the Western Front, in the defence of Britain, and in the Aegean and Mediterranean theatres. With evocative images, some never before published, it presents a commanding overview of a subject which continues to inspire fascination among each ... Unknown localization key: "more"

Objev podobné jako The Airman's War, 1914-1918 - Matthew Matthew

The Holy Grail for marketers is figuring out how to make something go viral, and for those brands who have figured it out, the recipe remains a closely guarded secret. But Dr Brent Coker has been researching the techniques and science behind the world’s most viral ideas for over a decade, and for the first time ever discloses the secrets. Packed full of practical techniques, expert research and real-life examples, in this book you’ll learn the science behind why things go viral, the psychology of frenzied word of mouth, and how to create messages that people can’t resist sharing. “Finally, here''s a book that reveals the secrets about how to make the myth a reality. I can''t wait to put these ideas into action." Steve Farber. Author, The Radical Leap “A fascinating deep dive into what drives us to share” Pamela Meyer, CEO Calibrate, and Top 20 TED speaker “Brent''s work will help you improve your odds substantially” “The ad man” Rory H Sutherland. Vice Chairman of Ogilvy & Mather “A must read for any business hoping go viral ... for the right reasons. Brent Coker is a master at unravelling the “mystery” of how to use social media to ... Unknown localization key: "more"

Objev podobné jako Going Viral - Brent Coker

Stavebnice Airfix Quick Build Challenger Tank obsahuje 35 předbarvených plastových dílků, které se spojují bez lepidla. Model měří 21,7 cm a je vhodný pro děti od 5 let. Všechny modely řady Quick Build se vyrábějí ve Velké Británii.

• Sestavení bez lepidla a barvení – dílky jsou předbarvené
• Ideální pro začátečníky od 5 let – jednoduchá konstrukce
• Autentický model ikonického britského tanku
• Možnost dalšího vylepšení pomocí samolepek

Objev podobné jako Airfix Quick Build tank J6022 Challenger Tank zelená

A provocative debunking of accepted economic wisdom which offers a new pathway to a sustainable, survivable economy.Confronted by the devastating trends of the early twenty-first century - widening inequality, environmental destruction, and millions of workers stuck in precarious, soul destroying work - many economists, politicians and business leaders argue that there is no alternative. They cling to the dogmas that got us in this mess in the first place: private markets are more efficient than public ones; investment capital always flows where it is needed; inequality is an inevitable side effect of economic growth; people only behave well with the right incentives.But a growing number of academic economists, business owners, policy entrepreneurs, and ordinary people are rejecting these myths and reshaping economies to reflect their ethical and social values.Journalist Nick Romeo, who covers the world's most innovative economic and policy ideas for the New Yorker, takes us on an extraordinary journey through the unforgettable stories and successes of people working to build economies that are more equal, just, and liveable. Combining original, in-depth reporting with expert analysis, Romeo explores everything from fair pricing in the Netherlands to large scale cooperatives in Spain to public sector marketplaces offering decent work and ... Unknown localization key: "more"

Objev podobné jako The Alternative: How to Build a Just Economy - Romeo Nick

A charming, funny adventure about missing elephants and finding friends. It's the perfect kind of day until Alan's elephant goes missing! Together they examine doughnut shops, investigate dinosaur bones, and search the skies from a cable car, but they can't find him anywhere! Will Alan EVER find his elephant?

Objev podobné jako The Elephant Detectives - Ged Adamson

Crime doesn’t stop for the holidays, as this anthology of gripping Christmas mysteries shows with its baffling robberies, mysterious deaths and family gatherings that go terribly wrong.Part of the Macmillan Collector’s Library; a series of stunning, cloth-bound, pocket-sized classics with gold foiled edges and ribbon markers. These beautiful books make perfect gifts or a treat for any book lover. The stories in Secrets in the Snow & Other Christmas Crime Stories have been selected and introduced by writer Matthew Booth.When snow falls and darkness comes early, it’s the perfect setting for murder and intrigue. And when family and friends gather in country houses for jolly festivities, they’re certainly not expecting guests and priceless jewellery to go missing. But it’s fertile ground for classic crime writers such as Arthur Conan Doyle, G. K. Chesterton and Dorothy L. Sayers who, amongst others, are showcased in this nail-biting collection.

Objev podobné jako Secrets in the Snow & Other Christmas Crime Stories - Matthew Booth

When you think about retirement, what comes to mind? Maybe it has something to do with stopping work, but should it? Whatever your plans for retirement are, do you know how to achieve them? Do you know how your pensions, ISAs, property and everything else will come together to deliver the lifestyle you want one day?In this deeply practical book, 25-year veteran financial planner Pete Matthew walks you through the three phases of retirement:The Home Straight – the last five or ten years before retirement, when it’s time to get everything in place and aligned.The Great Transition – for many of us, retiring is a process not an event and it looks different for each of us.The New Normal – once we’re settled into our new life, we need to keep everything under review and look towards some later life planning.In this book, you’ll find everything you need to KNOW and everything you need to DO to plan and enjoy your perfect retirement.

Objev podobné jako The Meaningful Money Retirement Guide - Pete Matthew

Boys and girls everywhere have been finding their awesome and daring to be themselves thanks to bestselling author Matthew Syed. Now he''s created an interactive journal full of life hacks, challenges and activities to give kids the confidence to come up with their own plan of action to be themselves, live happy and think differently.Whether thinking about what''s truly important to you, seeing your differences as ultimately your greatest strengths, working out how to speak up for yourself or keeping anxiety at bay with breathing exercises, readers will love the brilliant activities in the Dare to Be You Journal. This is the perfect toolkit for anyone who wants to discover their own unique qualities and fearlessly step into the world.

Objev podobné jako The Dare to Be You Journal - Matthew Syed

This celebration of some of the greatest art, architecture and furniture to be found in English churches offers a fascinating account of centuries of accumulated wealth, and is set off by a selection of breathtaking photographs by Matthew Byrne. It covers changing architectural styles across the centuries, and prominent examples of artistic work, including stained glass, rood screens, church monuments and curious carvings.This book is published in association with The National Churches Trust, a national, independent charity dedicated to supporting church buildings across the UK.

Objev podobné jako The Treasures of English Churches - Dr Matthew Byrne

A charming, funny adventure about missing elephants and finding friends. It's the perfect kind of day until Alan's elephant goes missing! Together they examine doughnut shops, investigate dinosaur bones, and search the skies from a cable car, but they can't find him anywhere! Will Alan EVER find his elephant?

Objev podobné jako The Elephant Detectives - Ged Adamson