customer experience management in the caribbean

In light of the shift from service and satisfaction to loyalty and retention, Customer Experience (CX) is vital, involving all interactions with a brand. Success demands planning, training, data use, tech adaptation. Caribbean context explored, discussing theories, cases, challenges, trends shaping CX's future impact.

Objev podobné jako Customer Experience Management in the Caribbean

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders ... Unknown localization key: "more"

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company''s extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company''s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers'' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company''s employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom ... Unknown localization key: "more"

Objev podobné jako The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Joseph A. Mic

Disney Lorcana TCG Into the Inklands booster balíček
The Windjammer I'll Never Fall In Love Again Dracula
UPS management karta s QR kódem
bag in box
Chardonnay bag in box
příčníky ROOF RACK IN 1 pro vozidla s hagusy
škrabadlo pro kočky INGA béžové
exkluzivní hodiny Made in Italy
certifikované ručníky OEKO-TEX MADE IN GREEN
povlečení s certifikátem MADE IN GREEN
certifikovaná osuška OEKO-TEX MADE IN GREEN
zmrzlinovač s funkcí Re-spin a Mix-In
WC kování s fixačním systémem FIX IN
povlečení s certifikátem OEKO-TEX MADE IN GREEN
designové hodiny Made in Italy
podsedák pro kočky Cat in Black

The first book to look specifically at the movement of Cornish men and women to and from the Caribbean from the early days of colonialism. A fascinating subject for those with an interest in all things Cornish, be they in Cornwall, in the Caribbean, or in the wider Cornish diaspora. The Cornish in the Caribbean is the first study to tell the stories of some of the many Cornish men and women who went to the Caribbean. Some became wealthy plantation owners, while others came as indentured servants and labourers. Cornish men were active in the armed services, taking part in the numerous sea and land battles fought by the competing European powers throughout the region. Cornish officers and crew sailed on the ships of the Falmouth Packet Service which took the mail to and from the Caribbean. Methodism was strong in Cornwall and Methodist missionaries and their wives came to the Caribbean to evangelise both the enslaved and the newly free. The most striking transfer of Cornish skills to the Caribbean was to be found in mining. As Cornish mining declined, and the Great Emigration of miners and their families got underway, Cornish mining engineers, captains and miners went ... Unknown localization key: "more"

Objev podobné jako The Cornish in the Caribbean - Sue Appleby

Bioarchaeology in the Caribbean assembles leading and emerging scholars in Caribbean bioarchaeology, offering an overview of current research in genomic analyses, deathways, demography and health, diet and population mobility, and research ethics.Chapters emphasize the importance of culture in human adaptation and behaviour at both population and individual levels. The first volume to focus solely on Caribbean bioarchaeology, this book is a landmark in this rapidly advancing area of scholarship, providing insight into current research methods and theoretical debates. The Caribbean region has a long and diverse history, and the chapters reflect this, discussing Indigenous, African and European colonial populations, temporally spanning the Archaic period, the Early and Late Ceramic periods, the time of first European contact, and the Colonial period.Bioarchaeology in the Caribbean will appeal to undergraduates, postgraduates, and researchers in bioarchaeology and Caribbean bioarchaeology and archaeology, in particular, as well as local stakeholders in the Caribbean (museum and archaeology professionals).

Objev podobné jako Bioarchaeology in the Caribbean

Gain a comprehensive insight into the ideas and approaches to purchasing and procurement Now in its 12th edition, Procurement Principles and Management in the Digital Age by Baily, Farmer, Crocker and Jessop has been essential reading for practitioners and students of purchasing, procurement and supply chain management for nearly 50 years. The text has been updated to cover the continuous developments taking place in this field, and carefully balances emerging philosophies with proven and established thinking and practice in the profession. This new edition covers various existing and future concerns in procurement and supply chain such as digitalisation, sustainability and resilience. This ever-popular title offers: • relevant case studies and research boxes that explore the topics introduced in the chapter in detail • latest global examples of best practice in many key areas of purchasing and procurement • expanded treatment of key topics, including supplier diversity, supplier relationship management, sustainability, retail procurement and category management • additional material on Industry 4.0 elements such as e-procurement, Blockchain, the Internet of Things, Big Data, robotics, artificial intelligence (AI), chatbots and analytics • post-Brexit implications on public sector procurement • long-term impact of the Covid-19 pandemic on procurement and supply chain • increased ... Unknown localization key: "more"

Objev podobné jako Procurement Principles and Management in the Digital Age - Barry Crocker, Peter Baily, David Jessop, David Farmer

The oil and gas industry is a complex sector with significant reach in terms of providing the energy needs of the global economy and the security, environmental and development consequences thereof. In particular, the sector is extremely important for the economic growth of emerging markets and developing countries. Furthermore, the life span of oil and gas resources is finite, with high health and safety risks and substantial environmental costs that require careful management and sustainability practices to ensure optimal extraction and utilisation of these resources. This book examines the challenges and opportunities in the oil and gas industry, in the context of emerging markets and developing economies.It provides comprehensive coverage of the management and sustainability practices of the sector, the environmental impact and sustainability of resources as well as the businesses that operate in the sector across the entire value chain. It addresses the current discourse on topics such as the Sustainable Development Goals, the Green Economy, the Paris Agreement and Glasgow Climate Pact and concludes with a chapter on the future of the oil and gas industry. The discussions around energy and energy transitions in particular continue to gain momentum and the book provides a wide-reaching and up-to-date overview ... Unknown localization key: "more"

Objev podobné jako Sustainability Management in the Oil and Gas Industry

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team ... Unknown localization key: "more"

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

As the nations of the Caribbean respond to the emerging effects of climate change and prepare for those to come, tourism has the potential to either worsen or mitigate these impacts. This book looks specifically at marine recreation and how its various sectors are coping with and preparing for climate change in the Caribbean.

Objev podobné jako Marine Tourism, Climate Change, and Resilience in the Caribbean, Volume II

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work.Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM.New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry.Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Objev podobné jako Human Resource Management in the Hospitality Industry - Michael J. Boella, Steven Goss-Turner

This fully revised third edition provides a comprehensive exploration of performance management in the public sector, incorporating nearly 200 new references from the latest decade of performance management research. The book presents fresh evidence on the uses and effects of performance management.

Objev podobné jako Performance Management in the Public Sector - Geert Bouckaert, Wouter Van Dooren, John Halligan

‘Deftly entertaining … satisfyingly pushes all the requisite Agatha Christie-style buttons’Barry Forshaw, The IndependentDEATH IN PARADISE is one of BBC One’s most popular series which averages 9 million viewers.DI Richard Poole is hot, bothered and fed up. He’s stuck on the tropical island of Saint-Marie, forced to live in a rickety old shack on a beach, and there isn’t a decent cup of tea to be found anywhere.When a boat explodes in the harbour, Richard and his team soon realise there’s a new murderer on the loose. But who is it? And why did the killer leave behind a ruby at the scene of the crime?As the police dig deeper, they uncover secrets that go back decades, and a crime from the past that can never be forgiven.Worse still, they soon realise this is only the beginning. They’ve got to catch the killer before there''s another death in paradise…An original story from the creator and writer of the hit BBC One TV series, Death in Paradise, featuring on-screen favourite detective, DI Richard Poole.READERS LOVE ROBERT THOROGOOD‘Fabulous, compulsive reading’ 5* Amazon Review‘Another wonderful read’ 5* Amazon Review‘Another excellentDeath in Paradise novel’ 5* Amazon Review‘Highly recommended’ 5* Amazon Review‘Good fun’ 5* Amazon ... Unknown localization key: "more"

Objev podobné jako Murder in the Caribbean - Robert Thorogood

Whether you want to stay at an all-inclusive resort, find the best beach, or snorkel around some of the world’s best coral reefs, the local Fodor’s travel experts in the Caribbean are here to help! Fodor’s Essential Caribbean guidebook is packed with maps, carefully curated recommendations, and everything else you need to simplify your trip-planning process and make the most of your time. This new edition has been fully-redesigned with an easy-to-read layout, fresh information, and beautiful color photos. Fodor’s “Essential” guides were named by Booklist as the Best Travel Guide Series of 2020!Fodor’s Essential Caribbean travel guide includes:AN ILLUSTRATED ULTIMATE EXPERIENCES GUIDE to the top things to see and doMORE THAN 65 DETAILED MAPS to help you navigate confidentlyCOLOR PHOTOS throughout to spark your wanderlust!HONEST RECOMMENDATIONS FROM LOCALS on the best sights, restaurants, hotels, nightlife, shopping, activities, and morePHOTO-FILLED “BEST OF” FEATURES on “Best Resorts in the Caribbean,” “The Caribbean’s Best Outdoor Activities,” “Best Beaches in the Caribbean,” “Best Dive and Snorkel Destinations in the Caribbean,” and moreTRIP-PLANNING TOOLS AND PRACTICAL TIPS including when to go, getting around, beating the crowds, and saving time and moneyHISTORICAL AND CULTURAL INSIGHTS providing rich context on the local people, cuisine, geography and ... Unknown localization key: "more"

Objev podobné jako Fodor's Essential Caribbean - Fodor's Travel Guides

This work is an introduction to the structure and context of archaeology in Britain. It reviews the vital issues facing archaeologists during a period in which the discipline has become increasingly diverse, and analyses the questions of principle and practice that have arisen.

Objev podobné jako Archaeological Resource Management in the UK

In 1983, Grenada, a small Commonwealth Island in the Caribbean, had strong ties with Communist Cuba. Bernard Coard and a group of hard-line Marxist-Leninists overthrew the unelected Prime Minister Maurice Bishop and then executed Bishop and his entourage. President Ronald Reagan displayed a paranoic concern as he believed that, in Grenada, Cuba was building a powerful military base. To eliminate what he saw as a threat, he resolved to initiate regime change in Grenada. To justify an armed intervention, he made the safety of US citizens on the Island his casus belli. The poorly trained, lightly-armed and unmotivated military forces of Grenada were only hundreds strong. Nevertheless, Reagan assembled a major fleet and 7,500 troops to invade the island and rescue his citizens. This was an overly massive hammer to crack a miniscule nut. Reagan misled the British Government as to his intentions, ignored the trenchant views of Prime Minister Thatcher and, having assembled a cosmetic coalition of other Caribbean states, US forces invaded the island. This well-researched and perceptive book by an experienced historian examines what he describes as, ‘a masterclass in political and military ineptitude’. The invasion was judged by the United Nations to be illegal and, during ... Unknown localization key: "more"

Objev podobné jako Caribbean Crisis - Jack Nasher

Information Technology for Management provides students with a comprehensive understanding of the latest technological developments in IT and the critical drivers of business performance, growth, and sustainability. Integrating feedback from IT managers and practitioners from top-level organizations worldwide, the International Adaptation of this well-regarded textbook features thoroughly revised content throughout to present students with a realistic, up-to-date view of IT management in the current business environment. This text covers the latest developments in the real world of IT management with the addition of new case studies that are contemporary and more relevant to the global scenario. It offers a flexible, student-friendly presentation of the material through a pedagogy that is designed to help students easily comprehend and retain information. There is new and expanded coverage of Artificial Intelligence, Robotics, Quantum Computing, Blockchain Technology, IP Intelligence, Big Data Analytics, IT Service Management, DevOps, etc. It helps readers learn how IT is leveraged to reshape enterprises, engage and retain customers, optimize systems and processes, manage business relationships and projects, and more.

Objev podobné jako Information Technology for Management - Efraim Turban, Carol Pollard, Gregory Wood

An exotic holiday for Miss Marple is ruined when a retired major is killed... As Jane Marple sat basking in the Caribbean sunshine she felt mildly discontented with life. True, the warmth eased her rheumatism, but here in paradise nothing ever happened.Eventually, her interest was aroused by an old soldier's yarn about a strange coincidence. Infuriatingly, just as he was about to show her an astonishing photograph, the Major's attention wandered. He never did finished the story...

Objev podobné jako A Caribbean Mystery - Agatha Christie

Gain insight into people-organisational relationships and interrelated influences on human behaviour Ranked as one of the Top Ten most influential texts in business and management in the world According to the Financial Times'' Teaching Power Rankings, 2021 (research by Open Syllabus) Management and Organisational Behaviour, 13th edition, by Mullins and Rees, provides an in-depth study guide that helps you understand the relationship between people and professional organisations, shedding new light on the understanding, prediction, and control of human behaviour at work. This widely popular text examines the environments of the individual, the group, workplace, and organisational structure, explaining organisational behaviour by applying theoretical frameworks to practice and developing critical thinking. This new edition addresses recent contextual issues, such as the impact of Covid-19 on the workplace. It also offers greater international perspective on organisational behaviour, with the addition of several case studies from around the world and related video cases by expert speakers. Featuring conceptual mind maps of complex topics to aid your understanding and revision, its ''personal skills'' and ''employability'' sections help you develop your social and work-based skills in preparation for life beyond the classroom. This comprehensive textbook is ideal for undergraduate and postgraduate study, as well as ... Unknown localization key: "more"

Objev podobné jako Management and Organisational Behaviour - Gary Rees, Laurie Mullins

For fans of the hit show, Death in Paradise, comes the real story of a British detective fighting crime and uncovering mysteries in the Caribbean sun . . . The Real Death in Paradise recounts the two years Inspector Richard Preston spent as one of twelve young police officers seconded to the seemingly idyllic Cayman Islands. Who wouldn't love the opportunity to work in a tropical paradise and immerse yourself in the local culture as you sunbathe on the sandy beaches and swim in the crystal clear waters? What could possibly go wrong . . . ? When faced with the reality of police life in the Caribbean - including smuggling, rescuing turtles and mysterious murders - Richard soon found out that the truth was far more interesting than he ever could have imagined. Follow Richard's adventures in this murderously enjoyable sun-kissed memoir'Wonderful... Richard's book reveals that truth really can be stranger than fiction', Daily Express

Objev podobné jako The Real Death in Paradise - Richard Preston

Startovací balíček pro sběratelskou karetní hru Disney Lorcana ze sady Into the Inklands. Obsahuje předpřipravený balíček 60 karet ve dvou inkoustových barvách, herní žetony, podložku a pravidla. Součástí jsou 2 prémiové fóliové karty a bonusový booster pack s 12 náhodnými kartami.

• Předpřipravený balíček 60 karet pro okamžitý start hry
• Obsahuje 2 prémiové fóliové karty a bonusový booster pack
• Vhodné pro děti od 8 let s jasnými pravidly
• Kombinace dvou herních stylů (Ruby a Sapphir inkousty)

Objev podobné jako Disney Lorcana TCG: Into the Inklands - Starter Deck Ruby & Sapphir

"The Cruise of the 'Alerte': The Narrative Of a Search For Treasure On The Desert Island Of Trinidad" by E. F. Knight is a captivating narrative non-fiction adventure that recounts an exhilarating expedition in search of treasure on a remote desert island in the Caribbean. Set against the backdrop of Trinidad, this maritime tale follows the journey of the 'Alerte' and its crew as they embark on a daring treasure hunt. As the narrative unfolds, readers are transported to the deserted shores of the island, where the crew faces the challenges of exploration, survival, and excavation. Through vivid descriptions and compelling storytelling, Knight immerses readers in the excitement of the hunt, evoking the thrill of discovery and the dangers of the unknown. With its blend of maritime adventure and narrative non-fiction, "The Cruise of the 'Alerte'" offers readers a gripping tale of treasure hunting and nautical exploration. Knight's vivid portrayal of the Caribbean setting and the challenges of shipwreck survival make this book a captivating read for those fascinated by tales of adventure on the high seas.

Objev podobné jako The Cruise of the 'Alerte'The Narrative Of a Sreach For Treasure On The Desert Island Of Trinidad (Edition2023) - Frances Knight

Kniha The Shining od Stephena Kinga vypráví příběh pětiletého Dannyho, který má psychické schopnosti. Když se jeho rodina přestěhuje jako správci do opuštěného hotelu Overlook, Danny začne zažívat děsivé vize. Hotel ožívá vlastním životem a rodina se ocitá v pasti během zimní bouře.

• Klasický horor od Stephena Kinga v anglickém jazyce
• Brožovaná vazba pro snadné čtení a přenášení
• Intenzivní atmosféra izolace a nadpřirozena
• Poutavý příběh s psychologickými prvky

Objev podobné jako The Shining (1444720724)

Sam McCready is The Deceiver, one of the Secret Intelligence Service''s most unorthodox and most valued operatives, a legend in his own time.The end of the cold war has, however, strengthened the hand of the Whitehall mandarins, to whom he seems about as controllable as Genghis Khan, so Sam is to have his fate decided at a special hearing.As part of the proceedings, four of Sam''s key operations are reviewed: a clandestine mission into East Germany in 1985 to contact the top Russian spy General Pankratin; the second involving a KGB colonel who wants to defect - but is he genuine? An audacious Gaddafi-inspired plot to ship arms to the IRA; and the fourth when McCready presided over the aftermath of political murder and mayhem in the Caribbean.________What readers are saying: ***** ''Forsyth never lets you down. Always well researched, always gripping.''***** ''Forsyth is the best storyteller . . . you feel that he is letting you in on secrets and that you are really there where the action is.''***** ''Superb story and so topical. Once again Fredrick Forsyth demonstrates his mastery of suspense and mystery.''

Objev podobné jako The Deceiver - Frederick Forsyth

The Climbing Bible: Managing Injuries is the indispensable guide to injury prevention and rehabilitation for climbers. The author, Stian Christophersen, is an internationally renowned climber who has competed and coached at international level; he is also a practising physiotherapist with over 15 years’ experience, specialising in the treatment of climbing injuries.The third book in the bestselling Climbing Bible series, it describes the most common climbing injuries that the author frequently encounters in his clinical practice, and examines how they can be diagnosed and treated – and even prevented from occurring in the first place. It is designed to be scientifically strong, yet presented simply, so that it can make an important contribution to the knowledge base that healthcare professionals refer to when treating climbers, yet also be easily accessible to climbers who do not have a healthcare background.The book is split into three parts and features anatomical illustrations along with exercise and action photos. The first part gives an essential overview of factors which can influence injuries and rehab, such as sleep, training load, warming up, differences related to age and gender, and strength training. Part two focuses on the common injuries experienced by climbers – including pulley injuries, elbow ... Unknown localization key: "more"

Objev podobné jako The Climbing Bible: Managing Injuries - Stian Christophersen

A young woman channelling the voice of the Holy Spirit. A mother whose children have been replaced by changelings. A family cursed by a mysterious inability to sleep. Pria Anand's patients come to her with myriad peculiar symptoms, but they all have something in common: their diagnosis always hinges on a story. Her task as a neurologist is akin to a detective's, piecing together the clues in a patient's account with the tells of their body in order to settle on a diagnosis.In her gorgeously lyrical, passionate and humane first book, Pria Anand shares stories of her own patients alongside her own experiences as a doctor, a mother and a patient, in order to explore all the bizarre ways in which our brains go awry. Moving from the Boston hospital where she treats her patients, to her childhood years in India, to Isla Providencia in the Caribbean and to Guinea in West Africa, she demonstrates again and again the compelling paradox at the heart of neurology: that the strangest symptoms experienced by any single individual can show us something universal about being human.

Objev podobné jako The Mind Electric - Pria Anand

''Superb, compelling, delightfully labyrinthine'' Telegraph''The book fans of Oliver Sacks have been craving'' The i''Lyrical and spellbinding'' New Scientist''The best book I have read in years'' PsychologistA young woman channelling the voice of the Holy Spirit. A mother whose children have been replaced by changelings. A family cursed by a mysterious inability to sleep. Pria Anand''s patients come to her with myriad peculiar symptoms, but they all have something in common: their diagnosis always hinges on a story. Her task as a neurologist is akin to a detective''s, piecing together the clues in a patient''s account with the tells of their body in order to settle on a diagnosis.In her gorgeously lyrical, passionate and humane first book, Pria Anand shares stories of her own patients alongside her own experiences as a doctor, a mother and a patient, in order to explore all the bizarre ways in which our brains go awry. Moving from the Boston hospital where she treats her patients, to her childhood years in India, to Isla Providencia in the Caribbean and to Guinea in West Africa, she demonstrates again and again the compelling paradox at the heart of neurology: that the strangest symptoms experienced by any single ... Unknown localization key: "more"

Objev podobné jako The Mind Electric - Pria Anand

''James is a titan of twentieth-century politics and culture'' Sunday Times''The Black Jacobins is not only a groundbreaking historical work; it is a masterpiece in storytelling and analysis'' Gary YoungeThe iconic study of the Haitian revolution, by one of the most important historians of the twentieth centuryC. L. R. James''s pioneering account of the 1791 San Domingo slave revolt and the creation of the republic of Haiti changed the way colonial history was written. By putting the experiences of the slave rebels, led by Toussaint L''Ouverture, centre stage, James made them agents of their own story. His work, written as part of the fight to end colonialism in Africa, helped inspire radical liberation movements worldwide, from Black Power to Castro''s revolution in the Caribbean.With an Introduction by Christienna Fryar

Objev podobné jako The Black Jacobins - C. L. R. James

She''s safe from him, a thousand miles from harm. Or so she thought.''Immediately gripping. Once I started I couldn''t stop'' ⭐ ⭐ ⭐ ⭐ ⭐ REAL READER REVIEW''Perfect holiday reading'' ⭐ ⭐ ⭐ ⭐ ⭐ REAL READER REVIEW''Absolutely brilliant. Can''t put it down!'' ⭐ ⭐ ⭐ ⭐ ⭐ REAL READER REVIEW''A gripping, luxurious thriller'' Laura Marshall''An irresistible slice of escapism'' TM Logan''Full of twists and turns, it will keep you furiously turning the pages...'' Sarah Pearse''Pacy, exciting and unpredictable.'' Charlotte Duckworth''An addictive page-turner, pulsing with threat. Thrillingly sinister!'' Lucy ClarkeCharlotte and Sam were partners. In life, and in crime, but that''s all behind her.Until now, years later, it comes rushing back when her estranged ex-husband Sam suddenly goes missing. And someone threatens to expose what she did.Desperate to escape her mysterious tormentor, Charlotte boards a luxurious superyacht in the Caribbean. But it soon becomes clear that the open ocean isn''t the haven she thought it was.Because they are onboard too. And now there''s nowhere left to run.Praise for Karen Hamilton:''Fabulously dark'' Harriet Tyce''Wonderfully twisted'' C J Tudor''Karen Hamilton has a rare gift for character'' Fiona Cummins''Compelling, absorbing and highly entertaining.'' Allie Reynolds''Sizzles with tension, desire, and a forever-escalating sense of ... Unknown localization key: "more"

Objev podobné jako The Ex-Husband - Karen Hamilton

This beautiful volume celebrates a dreamy vacation-and-escape destination, showcasing the most exclusive homes in the Caribbean tropical paradise of Punta Cana.This book takes us on a tropical adventure through Punta Cana Resort & Club’s most exclusive seaside homes.The stunning homes featured in this beautiful volume are set in exotic locations, with endless turquoise sea and sand views, on sweeping terraces with glimmering pools and dramatic sunsets. Breathtaking interiors with colorful tiles, earth-toned walls, thatched roofs, and natural wood finishes bring serenity and joy.Punta Cana specifically began as a business venture by Frank Rainieri and Ted Kheel in the late 1960s, located on a piece of land on the east coast in the province of La Altagracia, originally called Punta Borrachón (Drunkard’s Point). Today, Punta Cana is somewhere many consider to be as close to a paradise on earth as possible.Superbly photographed for the first time by Guido Taroni and edited by Naty Abascal, these never-before-seen homes will welcome readers to the warm and luxurious lifestyle in Punta Cana.This title is a must-have for interior designers, owners or potential buyers of seaside property, and armchair travelers who relish an escape to paradise.

Objev podobné jako Tropical Living: Dream Houses in Punta Cana - Guido Taroni

Brought up by a wonderful group of animals on a hidden island somewhere deep in the Caribbean, Jim knows no other life or who his real parents are. He washed up on the island as a baby in a barrel of rum and treasure, and has been helping run its special lighthouse with the animals ever since. But now, trouble is brewing ...Someone, or something, has stolen the lighthouse bulb filaments. If Jim, Oscar and the rest of the animals can't get the lighthouse beams working again, the hidden island will no longer be a secret. And with a pirate ship on the horizon, danger is about to smash their tranquil island apart ...

Objev podobné jako The Animal Lighthouse - Anthony Burt

The perfect gift for golf enthusiasts of all experience levels! In The Science of Golf, seasoned sports broadcaster Will Haskett examines the science behind the beloved sport of golf. The author covers topics like the swing, the body, the mind, the equipment, the agronomy of the course, analytics, and much more. Haskett explains what makes the ball fly, how different swings can accomplish the same result, why different playing fields impact each shot, and how a rapid improvement in technology has made the sport easier and more accessible. With insight from industry experts, sports scientists, and some of golf’s best minds, this book may surprise golf gurus and science geeks alike!

Objev podobné jako The Science of Golf - Will Haskett

The History of Mary Prince (1831) was the first narrative of a black woman to be published in Britain. It describes Prince''s sufferings as a slave in Bermuda, Turks Island and Antigua, and her eventual arrival in London with her brutal owner Mr Wood in 1828. Prince escaped from him and sought assistance from the Anti-Slavery Society, where she dictated her remarkable story to Susanna Strickland (later Moodie). A moving and graphic document, The History drew attention to the continuation of slavery in the Caribbean, despite an 1807 Act of Parliament officially ending the slave trade. It inspired two libel actions and ran into three editions in the year of its publication. This powerful rallying cry for emancipation remains an extraordinary testament to Prince''s ill-treatment, suffering and survival.

Objev podobné jako The History of Mary Prince - Mary Prince

A landmark account of the Great Mother as a primordial image of the human psycheIn this book, renowned analytical psychologist Erich Neumann draws on ritual, mythology, art, and records of dreams and fantasies to examine how the archetype of the Great Mother has been outwardly expressed in many cultures and periods since prehistory. He shows how the feminine has been represented as goddess, monster, gate, pillar, tree, moon, sun, vessel, and every animal from snakes to birds. Neumann discerns a universal experience of the maternal as both nurturing and fearsome, an experience rooted in the dialectical relation of growing consciousness, symbolized by the child, to the unconscious and the unknown, symbolized by the Great Mother. With a foreword by Martin Liebscher, The Great Mother is a profound and enduring work by one of the most brilliant thinkers of the twentieth century.

Objev podobné jako The Great Mother - Neumann Erich

She''s safe from him, a thousand miles from harm. Or so she thought.''Immediately gripping. Once I started I couldn''t stop'' ⭐ ⭐ ⭐ ⭐ ⭐ REAL READER REVIEW''Perfect holiday reading'' ⭐ ⭐ ⭐ ⭐ ⭐ REAL READER REVIEW''Absolutely brilliant. Can''t put it down!'' ⭐ ⭐ ⭐ ⭐ ⭐ REAL READER REVIEW''A gripping, luxurious thriller'' Laura Marshall''An irresistible slice of escapism'' TM Logan''Full of twists and turns, it will keep you furiously turning the pages...'' Sarah Pearse''Pacy, exciting and unpredictable.'' Charlotte Duckworth''An addictive page-turner, pulsing with threat. Thrillingly sinister!'' Lucy ClarkeCharlotte and Sam were partners. In life, and in crime, but that''s all behind her. Until now, years later, it comes rushing back when her estranged ex-husband Sam suddenly goes missing. And someone threatens to expose what she did. Desperate to escape her mysterious tormentor, Charlotte boards a luxurious superyacht in the Caribbean. But it soon becomes clear that the open ocean isn''t the haven she thought it was. Because they are onboard too. And now there''s nowhere left to run.Praise for Karen Hamilton:''Fabulously dark'' Harriet Tyce''Wonderfully twisted'' C J Tudor''Karen Hamilton has a rare gift for character'' Fiona Cummins''Compelling, absorbing and highly entertaining.'' Allie Reynolds''Sizzles with tension, desire, and a ... Unknown localization key: "more"

Objev podobné jako The Ex-Husband - Karen Hamilton

Understanding the Failure of Materials and Structures introduces practical aspects of mechanical characterisation of materials and structures. It gives those with little or no prior experience insight into the process of developing everyday products, issues behind some high-profile failures, and tools to begin planning a programme of research.Written in an easily accessible manner, the work discusses fundamentals of the physical world, highlighting the range of materials used and varied applications, and offers a brief history of materials development. It covers the role of materials structure in controlling materials properties and describes mechanical properties, such as stress, strain, stiffness, fracture, and fatigue. The book also features information on various modes of testing and strain measurement. It provides some discussion on topics that go beyond well-behaved test coupons, with thoughts on biomechanics, megastructures, and testing for applications in extreme environments. Finally, it covers how materials fail and the future of physical testing.With minimal theory and mathematics, this work presents the fundamentals of mechanical characterisation of materials and structures in a manner accessible to the novice materials investigator and the layperson interested in the science behind materials engineered for use in common and advanced products.

Objev podobné jako Understanding the Failure of Materials and Structures - David Jesson

Formerly published by Chicago Business Press, now published by Sage Since strategy, organizational capabilities, and people management are increasingly intertwined in multinational firms The Global Challenge takes a general management perspective on the issues associated with international human resources. Each chapter in this book is a stand-alone guide to a particular aspect of international human resource management (HRM) – from the history and overview of international human resource management in the first chapter to the functional implications for human resource professionals in the last, from building multinational coordination to managing the human side of cross-border acquisitions. The authors build on the traditional agenda of international human resource management—how to respond to cultural and institutional differences, manage cross-border mobility, and develop global leaders. This new edition contains the latest advances from research and practice.

Objev podobné jako The Global Challenge - Paul Evans, Ingmar Bjorkman, Vladimir Pucik, Shad Morris

Throughout written history and across the world, women have protested the restrictions of gender and the limitations placed on women’s bodies and women’s lives. People—of any and no gender—have protested and theorized, penned manifestos and written poetry and songs, testified and lobbied, gone on strike and fomented revolution, quietly demanded that there is an "I" and loudly proclaimed that there is a "we." The Book of Feminism chronicles this history of defiance and tracks it around the world as it develops into a multivocal and unabashed force.Global in scope, The Book of Feminism shows the breadth of feminist protest and of feminist thinking, moving through the female poets of China’s Tang Dynasty to accounts of indigenous women in the Caribbean resisting Columbus’s expedition, British suffragists militating for the vote to the revolutionary petroleuses of the 1848 Paris Commune, the first century Trung sisters who fought for the independence of Nam Viet to women in 1980s Botswana fighting for equal protection under the law, from the erotica of the 6th century and the 19th century to radical queer politics in the 20th and 21st.The Book of Feminism is a weapon, a force, a lyrical cry, and an ongoing threat to misogyny ... Unknown localization key: "more"

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Imagining the Tropics is a history of the development of tourism in the Caribbean from the 1910s through the 1970s that focuses on the ways women’s labors of hospitality, writing, and advocacy built the industry and its ubiquitous imagery of tropical island relaxation, escape, and romance. By examining a range of sources, engaging an array of women protagonists, and looking broadly across multiple Caribbean island-states including Jamaica, Cuba, the Bahamas, Barbados, the Dominican Republic, Haiti, Puerto Rico, Trinidad and Tobago, and the U.S. and British Virgin Islands, it seeks to understand how the region came to be sold as a romantic escape from the “troubles” of the modern world. By putting women at the center of Caribbean tourism history-as both its ambassadors and objects of desire-it seeks to explain some of the complicated contradictions that plague the business of pleasure but also to point toward ways of building alternative models to its present and past extractive realities.

Objev podobné jako Imagining the Tropics - Elizabeth Manley, Elizabeth S. Manley

Kniha - autor John Steinbeck, 278 stran, anglicky, brožovaná bez přebalu matná With his dog Charley, John Steinbeck set out in his truck to explore and experience America in the 1960s. As he talked with all kinds of people, he sadly noted the passing of region speech, fell in love with Montana, and was appalled by racism in New Orleans.

Objev podobné jako Travels with Charley: In Search of America (0140053204)

Introducing Little Clothbound Classics: irresistible, mini editions of short stories, novellas and essays from the world''s greatest writers, designed by the award-winning Coralie Bickford-Smith.Celebrating the range and diversity of Penguin Classics, they take us from snowy Japan to springtime Vienna, from haunted New England to a sun-drenched Mediterranean island, and from a game of chess on the ocean to a love story on the moon. Beautifully designed and printed, these collectible editions are bound in colourful, tactile cloth and stamped with foil.Sam Selvon is now widely considered to be one of the greatest chroniclers of the West Indian emigrant experience. His evocation of voice, of place, of longing, defined for many the experience of a generation. Describing life in the Caribbean and day-to-day adventures in London, this collection features many his most acclaimed stories, including ''The Village Washer'', ''A Drink of Water'' and ''The Cricket Match''.

Objev podobné jako Calypso in London - Sam Selvon

THE NO. 1 BESTSELLER'A glitzy, glamorous rollercoaster of a romance - hugely entertaining and so satisfying . . . Sheila O'Flanagan at her sparkling best' Veronica HenryThe irresistible, utterly satisfying new contemporary novel from No. 1 bestselling Sheila O'Flanagan Izzy is in the Caribbean on the honeymoon-that-isn't after her fiancé broke her heart. She's not looking for someone new. But when she meets Charles Miller, a successful writer holidaying alone, the electricity is undeniable. And what does she have to lose? In Ireland, Charles's ex-wife and agent Ariel flits from party to party, glamorous and poised. She's in constant contact with Charles. They're very close. Ariel wonders if they should get back together. She's an independent woman, but she liked being part of a power couple. And she's sure she only has to say, and they'll pick up where they left off. No matter how in control of life you think you are, it can shock and surprise you. As Izzy, Ariel and Charles are about to find out . . .Sheila O'Flanagan's new novel tells a compelling and thought-provoking story about two strong women, one complicated man, and the secrets and dreams that draw them together - with explosive ... Unknown localization key: "more"

Objev podobné jako The Honeymoon Affair - O'Flanagan Sheila

This stunning exhibition catalog celebrates one of Impressionism’s pivotal figures with a comprehensive look at his life and artistic evolution. Born in the Caribbean, Camille Pissarro arrived in France an outsider but quickly became a central figure within the Impressionist collective, where he found like-minded people who valued progressive ideals and revolutionized the art world with their groundbreaking approach to capturing light and everyday life. Filled with high-quality reproductions of landscapes, cityscapes, still lifes, and figure paintings, this volume traces Pissarro’s artistic journey from detailed realism to vibrant Impressionism, his pioneering use of light and color, and his later exploration of post-impressionist techniques. This volume also looks at the social implications of his art, exploring how his beautiful and heroic depictions of farmers and laborers were informed by his utopian ideals and how he envisioned art as a necessary vehicle for social commentary and reform.

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In 2017, the French political class experienced a small revolution. After decades marked by the ever more pronounced presence of career politicians in positions of power, the country elected a new President with limited experience. And in the aftermath of Emmanuel Macron''s victory, an unusual legislature was elected. Rejuvenated, feminised, it was also made up of more than a hundred complete political novices. In The Candidates, author Étienne Ollion follows an ethnographic journey among these new MPs, while drawing on massive digital data analysed with artificial intelligence methods. The result is a gripping story about their discovery of this peculiar world, which sheds lights on pressing contemporary debates about democratic rejuvenation.

Objev podobné jako The Candidates - Etienne Ollion

An intuitive and effective desk reference for performance measurement in asset and wealth management In The Complete Guide to Portfolio Performance: Appraise, Analyse, Act, a team of finance professors with extended practical experience deliver a hands-on desk reference for asset and wealth managers suitable for everyday use. Intuitively organized and full of concrete examples of the real-world implementation of the concepts discussed within, the book provides a comprehensive coverage of all important portfolio performance matters across 18 chapters of actionable and clearly described content. The authors have provided relevant cross-referencing where appropriate, “Key Takeaways and Equations” sections at the end of each chapter, and pointers to additional resources for anyone interested in pursuing further research. You'll also find: Discussions of more than a hundred classical and modern performance measures organized logically and with a focus on their applicationsStrategies for selecting appropriate performance measures based on your situation as a manager or investorExplanations of analytical techniques (statistical approaches, attribution, fund ratings...) enabling a comprehensive use of performance-related informationApplications of portfolio performance criteria in concrete investment decision-making processesHighly actionable and logically organized material that's easy to find at a moment's noticeA full set of pedagogical powerpoint slides and excel worksheets with all ... Unknown localization key: "more"

Objev podobné jako The Complete Guide to Portfolio Performance - Georges Hubner, Pascal Francois

WINNER OF THE CRICKET SOCIETY AND MCC BOOK OF THE YEAR AWARD 2016SHORTLISTED FOR THE WILLIAM HILL SPORTS BOOK OF THE YEAR AWARD''I doubt there will be a better book written about this period in West Indies cricket history.'' Clive LloydCricket had never been played like this. Cricket had never meant so much. The West Indies had always had brilliant cricketers; it hadn’t always had brilliant cricket teams. But in 1974, a man called Clive Lloyd began to lead a side which would at last throw off the shackles that had hindered the region for centuries. Nowhere else had a game been so closely connected to a people’s past and their future hopes; nowhere else did cricket liberate a people like it did in the Caribbean.For almost two decades, Clive Lloyd and then Vivian Richards led the batsmen and bowlers who changed the way cricket was played and changed the way a whole nation – which existed only on a cricket pitch - saw itself. With their pace like fire and their scorching batting, these sons of cane-cutters and fishermen brought pride to a people which had been stifled by 300 years of slavery, empire and colonialism. Their cricket roused ... Unknown localization key: "more"

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A comprehensive field guide to the birds of Cuba.The largest island in the Caribbean, Cuba contains a vast range of ecosystems, from scrub and grasslands to mountain ranges and coastal mangrove forests. These landscapes are home to an amazing diversity of avifauna, including 29 extant endemic species along with many other near-endemics and a large number of migratory birds, making Cuba a highly attractive destination for birders.Revised and updated throughout, this second edition includes high-quality colour plates illustrating more than 370 species recorded in the region, with informative text on facing pages for easy reference. Written by Cuba''s two leading ornithologists, the concise species accounts describe key identification features, voice, habitat and behaviour, and are accompanied by accurate colour distribution maps.The definitive field guide to this magical birding destination, Birds of Cuba is an essential companion for any visiting birder or naturalist.

Objev podobné jako Field Guide to the Birds of Cuba - Arturo Kirkconnell, Orlando H. Garrido

THE NO. 1 BESTSELLER'A glitzy, glamorous rollercoaster of a romance - hugely entertaining and so satisfying . . . Sheila O'Flanagan at her sparkling best' Veronica HenryThe irresistible, utterly satisfying new contemporary novel from No. 1 bestselling Sheila O'Flanagan Izzy is in the Caribbean on the honeymoon-that-isn't after her fiancé broke her heart. She's not looking for someone new. But when she meets Charles Miller, a successful writer holidaying alone, the electricity is undeniable. And what does she have to lose? In Ireland, Charles's ex-wife and agent Ariel flits from party to party, glamorous and poised. She's in constant contact with Charles. They're very close. Ariel wonders if they should get back together. She's an independent woman, but she liked being part of a power couple. And she's sure she only has to say, and they'll pick up where they left off. No matter how in control of life you think you are, it can shock and surprise you. As Izzy, Ariel and Charles are about to find out . . .Sheila O'Flanagan's new novel tells a compelling and thought-provoking story about two strong women, one complicated man, and the secrets and dreams that draw them together - with explosive ... Unknown localization key: "more"

Objev podobné jako The Honeymoon Affair - O'Flanagan Sheila

Told in lyric fragments, The Backwards Hand traces Matt Lee’s experience living in the United States for more than thirty years with a rare congenital defect. Weaving in historical research and pop culture references, Lee dissects how the disabled body has been conflated with impurity, worthlessness, and evil.

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In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to ... Unknown localization key: "more"

Objev podobné jako The Ultimate Customer Experience - Scott McKain

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams