the customer rules lee cockerell

Today, consumers have more choice than ever before. It''s no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should ''Never say no - except No Problem'' to asking yourself ''What Would Mum Do?''.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world''s happiest environments, can give you everything you need to truly connect with your customers.

Objev podobné jako The Customer Rules - Lee Cockerell

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

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A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combinationSomeday, every company will listen more closely to the customer. . .

Objev podobné jako What the Customer Wants You to Know - Ram Charan

Learn the secrets to obtaining Bruce Lee''s astounding physique with this insightful martial arts training book.The Art of Expressing the Human Body, a title coined by Bruce Lee himself to describe his approach to martial arts, documents the techniques he used so effectively to perfect his body for superior health and muscularity.Beyond his martial arts and acting abilities, Lee''s physical appearance and strength were truly astounding. He achieved this through an intensive and ever-evolving conditioning regime that is being revealed for the first time in this book.Drawing on Lee''s notes, letters, diaries and training logs, Bruce Lee historian John Little presents the full extent of Lee''s unique training methods including nutrition, aerobics, isometrics, stretching and weight training.In addition to serving as a record of Bruce Lee''s training, The Art of Expressing the Human Body, with its easy-to-understand and simple-to-follow training routines, is a valuable source book for those who seek dramatic improvement in their health, conditioning, physical fitness, and appearance. This Bruce Lee Book is part of the Bruce Lee Library which also features:Bruce Lee: Striking ThoughtsBruce Lee: The Celebrated Life of the Golden DragonBruce Lee: The Tao of Gung FuBruce Lee: Artist of LifeBruce Lee: Letters of the DragonBruce ... Unknown localization key: "more"

Objev podobné jako Bruce Lee The Art of Expressing the Human Body - Bruce Lee

On 9 January 2019, Lee Spencer, a disabled former Royal Marine, set out in a tiny rowing boat called Hope from the Southern Portuguese town of Portimao. He was hoping to become the fourth person in history to row solo and unsupported across the Atlantic Ocean, as well the first disabled person to complete the row and the fastest. After sixty days, sixteen hours and six minutes at sea, Lee rowed into the Mahury River estuary in Cayenne, South America, shattering the able-bodied record by an astonishing thirty-six days and became the world’s only physically disabled person, to break and hold an able-bodied record in an endurance event. Lee dreamed of one day being strong enough to face his father. He dreamed of becoming a Royal Marine. In 1992 he achieved his goal. Having served in the second Iraq War, Lee then volunteered for Special Duties and was one of only three out of 126 who eventually passed the course. He then completed three tours of Afghanistan as an agent handler. Then on a dark wintery night, Lee stopped to help at the scene of a motorway crash. Struck by debris when another car hit the scene, Lee came within ... Unknown localization key: "more"

Objev podobné jako The Rowing Marine - Lee Spencer

James Lee Burke''s legendary detective Dave Robicheaux returns to try to save his daughter from a sadistic killer.When Detective Dave Robicheaux''s daughter, Alafair, declares her intention to interview a convicted serial killer called Asa Surette, he does all he can to dissuade her. Dave has always encouraged her ambitions as a writer, but as a father he doesn''t want her to be exposed to a man so nakedly evil. And his fears seem well founded when Alafair is visibly shocked by the encounter. Two years later, the horror Surette evoked is all but forgotten, as Dave and his family are vacationing amidst the natural beauty of Montana. But evil, it seems, has followed them into this wild paradise. Someone is stalking Alafair, and Dave begins to suspect that it''s Surette - even though he officially died when the prison truck he was being transported in collided with an oil tanker. Is Alafair now the target of one of the most depraved serial killers ever to have been caught, or has she unwittingly crossed paths with a murderous psychopath closer to home?Praise for one of the great American crime writers, James Lee Burke:''James Lee Burke is the heavyweight champ, a great ... Unknown localization key: "more"

Objev podobné jako Light of the World - James Lee Burke

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

Collected in this compelling volume are the many lives of Lee Miller, intimately recorded by her son, Antony Penrose, whose years of work on her photographic archives have unearthed a rich selection of her finest work, including portraits of her friends Pablo Picasso, Georges Braque, Max Ernst, Paul Eluard, and Joan Miró.Starting in 1927 in New York, this volume chronicles Lee Miller as she is discovered as a model by Condé Nast, hits the cover of Vogue, and is immortalized by Edward Steichen, George Hoyningen-Huene, Horst P. Horst, and other acclaimed photographers. From there, readers follow Miller to Paris where she, along with Man Ray, invented the solarization technique of photography, and where she developed into a brilliant Surrealist photographer. Finally, this account covers the later chapters of her life, when she became a war correspondent during World WarII, traveling with the Allied armies to cover the siege of Saint-Malo and the liberation of Paris, which lead to her photographs of the Dachau concentration camp that shocked the world.The Lives of Lee Miller

Objev podobné jako The Lives of Lee Miller - Antony Penrose

Come to the forest, sit by the fireside and listen to intoxicating song, as Sam Lee tells the story of the nightingale. Every year, as darkness falls upon woodlands, the nightingale heralds the arrival of Spring.Throughout history, its sweet song has inspired musicians, writers and artists around the world, from Germany, France and Italy to Greece, Ukraine and Korea. Here, passionate conservationist, renowned musician and folk expert Sam Lee tells the story of the nightingale. This book reveals in beautiful detail the bird's song, habitat, characteristics and migration patterns, as well as the environmental issues that threaten its livelihood.From Greek mythology to John Keats, to Persian poetry and 'A Nightingale Sang in Berkeley Square', Lee delves into the various ways we have celebrated the nightingale through traditions, folklore, music, literature, from ancient history to the present day. The Nightingale is a unique and lyrical portrait of a famed yet elusive songbird.

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A moving portrait of the landscape that shaped the life of Laurie Lee, the beloved author of Cider With Rosie ''Before I left the valley I thought everywhere was like this. Then I went away for 40 years and when I came back I realized that nowhere was like this.'' Laurie Lee walked out of his childhood village one summer morning to travel the world, but he was always drawn back to his beloved Slad Valley, eventually returning to make it his home. In this portrait of his Cotswold home, Laurie Lee guides us through its landscapes, and shares memories of his village youth - from his favourite pub to winter skating on the pond, the church through the seasons, local legends, learning the violin and playing jazz records in the privy on a wind-up gramophone. Filled with wry humour and a love of place, Down in the Valley is a writer''s tribute to the landscape that shaped him, and where he found peace.

Objev podobné jako Down in the Valley - Laurie Lee

In the fall of 1863, the Union Army controls the Mississippi River and much of Louisiana, as the Civil War rolls on.Wade Lufkin is a man without a country or a cause - an idle spectator since New Orleans surrendered, he now paints at his uncle''s plantation. That is until he finds an intriguing new subject...Hannah Laveau is an enslaved woman who stands accused of everything from adultery to insurrection, from magic to murder. But all she wants is to find her missing son - and she will risk her life for it.When Hannah goes on the run, she must dodge the calculating and merciless local constable and the slavecatchers that prowl the bayou as she flees through Louisiana, from the cottonmouth snakes and tree-lined swamps to the dingy saloons of New Orleans. From ''the king of Southern noir'' (Daily Mirror) comes a powerful and deeply moving Civil War thriller - a story of tragic acts of war, lost and desperate people, and love enduring through it all.PRAISE FOR JAMES LEE BURKE, THE AWARD-WINNING KING OF SOUTHERN NOIR:''James Lee Burke is the heavyweight champ, a great American novelist whose work, taken individually or as a whole, is unsurpassed'' Michael Connelly''A ... Unknown localization key: "more"

Objev podobné jako Flags on the Bayou - James Lee Burke

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

The second installment in the brilliant ‘Scott Pilgrim’ graphic novel series from Bryan Lee O’Malley, writer of Scott Pilgrim Takes Off – now a major Netflix series.Scott Pilgrim has two girls on the go.When he’s with Knives Chau, he feels like he can erase his past and start over. When he’s with Ramona Flowers, he’s ready to accept the past, grow up and move on. But like all adult relationships, Ramona comes with baggage – in her case, seven evil ex-boyfriends, showing up one by one to challenge Scott for the right to date her. What happens when Knives and Ramona meet? What happens when Scott’s own ex-flames get thrown in? How will Scott deal? Which girl will he choose? Fights! Drama! Secrets revealed!Find the answers to these questions and more in ‘Scott Pilgrim vs The World’, the second volume in Bryan Lee O’Malley’s brilliant graphic novel series.

Objev podobné jako Scott Pilgrim vs The World - Bryan Lee O’Malley

An engaging, solutions-oriented look at how cities and nations can better foster innovation and equality. Â From San Francisco to Shanghai, many of the world's most innovative places are highly unequal, with the benefits going to a small few. Rather than simply asking how we can create more high-tech cities and nations, Innovation for the Masses focuses on what we can learn from places that foster innovation while also delivering the benefits more widely and equally. In this book, economist Neil Lee draws on case studies of Taiwan, Sweden, Austria, and Switzerland to set out how innovation can be successfully balanced toward equity. Â As high-tech economies around the world suffer from polarized labor markets and political realities that lock in these problems, this book looks beyond the United States to other models of distributing a leading-edge economy. Lee emphasizes the active role of the state in creating frameworks to ensure that benefits are broadly shared, revealing that strong policies for innovation and mutual prosperity reinforce each other. Ultimately, Innovation for the Masses provides a vital window into alternative models that prioritize equity, the roadblocks these models present, and what other countries can learn from them going forward.

Objev podobné jako Innovation for the Masses - Neil Lee

''A true genius of comedy'' Grayson PerryAs a Metropolitan Elitist Snowflake, Stewart Lee was disappointed by the EU referendum result of 2016. But he knew how to weaponise his inconvenience – and the result is March of the Lemmings. Drawing on three years of newspaper columns, a complete transcript of the Content Provider stand-up show, and Lee’s caustic footnote commentary, this is the scathing record the Brexit era deserves. With a riotous cast of characters (including a Lemming-obsessed Michael Gove), a dramatic chorus of online commenters and Kremlin bots, and Lee himself as our unreliable narrator-hero, this is the ultimate companion to the Brexit horror show.

Objev podobné jako March of the Lemmings - Stewart Lee

The USA TODAY bestseller!WINNER of the best thriller in the National Film Awards 2023Inspired by a true story…*Now a major motion picture starring Samantha Bond, Emily Berrington and Ben Lloyd-Hughes*‘A dark, sexy thriller where no one is who they seem. I devoured it! You will too!'' Sunday Times bestseller Sarah PinboroughYou think you love him. But can you trust him?‘Dark, twisty and enthralling’ Paul Finch ‘Wow I loved this book, every word on every page, a brilliant page turner! *****’ Goodreads reviewer A gripping debut psychological thriller about the dark secrets in a perfect marriage. For fans of Shari Lapena.I ended my marriage for a man who didn’t exist…I have everything money can buy. I’m a good wife, but sometimes I feel trapped. And when I start an affair with a stranger called Ewan, my life changes in ways I can’t begin to understand.Because Ewan breaks apart my marriage piece by piece and then he just disappears. He uses a fake name and leaves no trace behind; it’s like he doesn’t even exist.Someone did this to me and now they’re waiting for me to unravel, watching my every move. I can’t trust anyone, not even myself – not even the ... Unknown localization key: "more"

Objev podobné jako The Stranger in Our Bed - Lee Howe Samantha

Develop a practical and flexible marketing plan that puts your customer at the forefront and builds real connections.

Objev podobné jako The Customer-Driven Marketing Handbook - Fab Giovanetti

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve.

Objev podobné jako Chief Customer Officer 2.0 - Jeanne Bliss

''There''s only one Jack Reacher. Accept no substitutes'' Mick Herron''The thing about Lee Child''s books is that you can''t put the damn things down. . .there''s something about his writing that''s addictive. The Enemy is no exception. . .Superb.'' Independent on Sunday_____________North Carolina. New Year''s Day, 1990. A soldier is found dead in a sleazy motel bed.Jack Reacher is the officer on duty. The soldier turns out to be a two-star general.The situation is bad enough, then Reacher finds the body of the general''s wife.This stomach-churning thriller turns back the clock to a younger Reacher, in dogtags. A Reacher who still believes in the service. A Reacher who imposes army discipline. Even if only in his own pragmatic way..._________Although the Jack Reacher novels can be read in any order, The Enemy is 8th in the series.And be sure not to miss Reacher''s newest adventure, no.29, In Too Deep! ***OUT NOW***

Objev podobné jako The Enemy - Lee Child

A novel set in Civil War-era Louisiana, as the South transforms and a brilliant cast of characters-enslaved and free women, plantation gentry, and battle-weary Confederate and Union soldiers-are caught in the maelstrom.In the fall of 1863, the Union Army is in control of the Mississippi River and much of Louisiana, including New Orleans and Baton Rouge. The retreating Confederate army is being replaced by Red Legs, irregulars commanded by a maniacal figure, and enslaved men and women are beginning to glimpse freedom.When Hannah Laveau, an enslaved woman working on the Lufkin plantation, is accused of murder, she goes on the run with Florence Milton, an abolitionist schoolteacher, dodging the local constable and the slavecatchers that prowl the bayous.Wade Lufkin, haunted by what he observed-and did-as a surgeon on the battlefield, has returned to his uncle''s plantation to convalesce, where he becomes enraptured by Hannah.James Lee Burke, whose "evocative prose remains a thing of reliably fierce wonder" (Entertainment Weekly), expertly renders the rich Louisiana landscape, from the sunsets on the Mississippi River to the dingy saloons of New Orleans to the tree-lined shores of the bayou and the cottonmouth snakes that dwell in its depths. Powerful and deeply moving, Flags on ... Unknown localization key: "more"

Objev podobné jako Flags on the Bayou - James Lee Burke

The Silver Surfer soars through the depths of space once again in this brand new omnibus collecting his 80s adventures! After years trapped on Earth, the Silver Surfer finally breaks free of Galactus''s barrier and returns to the stars! His full Power Cosmic restored, he heads for Zenn-La. But the old saying holds true: You can''t go home again. While the age-old war between the Kree and the Skrulls heats up once again, the Elders of the Universe target Galactus! But love is the greatest force of all. Will Surfer find it with his old flame, Shalla-Bal? With Galactus''s herald Nova? Or with the Celestial Madonna, Mantis? Plus: The origin of Galactus! A blockbuster team-up with the Fantastic Four! Ego the Living Planet! And a stunning collaboration between the legendary Stan Lee and the visionary Moebius, wherein the only one who can stop Galactus from leading mankind to its doom is the Silver Surfer! Collecting: Silver Surfer (1982) 1, Silver Surfer (1987) 1-33, Silver Surfer Annual (1988) 1-2, Marvel Graphic Novel: Silver Surfer (1988), Silver Surfer (1988) 1-2, Silver Surfer: The Enslavers (1990), Fantastic Four (1961) 325, Super-Villain Classics (1983) 1, material from Epic Illustrated (1980) 1, Marvel Comics Presents ... Unknown localization key: "more"

Objev podobné jako Silver Surfer: Return To The Spaceways Omnibus - John Byrne, Stan Lee, Steve Englehart

The Kenpo Karate Compendium details the forms of American Kenpo as prescribed by the “Father of American Karate,” Ed Parker. Author Lee Wedlake, 9th degree black belt, world-class instructor and competitor, brings his acclaimed training and teaching experience to bear in this unique resource for all who practice and teach American Kenpo and its offshoot systems. The American Kenpo system is taught worldwide and this reference will become a standard for thousands of Kenpo practitioners in various lineages. It will also serve as a stimulus for all martial artists by providing a sense of the logical framework of American Kenpo. Having collected the general rules of motion and the numerous fine points of Kenpo, the book is a standout in the genre. • COMPREHENSIVE TREATMENT of the Kenpo Karate system provides a progression of teaching curricula for beginning, intermediate, and advanced students and instructors • COVERS history, fundamentals, forms, solo and partner practice, and advanced technical skills • INCLUDES over 450 black and white photos detailing forms and techniques • SOMETHING FOR ALL STUDENTS, whether pursuing martial arts for health, competition, self-defense, or personal improvement Table of Contents Introduction Preface Chapter 1: What the Beginner and the Black Belt Should ... Unknown localization key: "more"

Objev podobné jako The Kenpo Karate Compendium - Lee Wedlake

REVELATIONS FROM THE Z’S ABOUT WHAT LIES AHEAD Humanity is facing an unprecedented phase of evolution, planetary revolution, and the acceleration of time. More and more people are seeking guidance as they wake up to a connection with something far bigger than what they were taught about human life. Channeled by Lee Harris and prompted by Regina Meredith’s incisive questions, Lee’s guides, the Z’s, expose the lies promulgated throughout history and explain the past and the future, including: • why consciousness is driving you faster than your mind • the positive and negative effects of artificial intelligence and other technology on intellect and the brain • the changing landscape of relationships, sexuality, and self-awareness • why the next decade will be a genuinely revelatory time on earth • why the most significant influencer in the development of humanity’s new potential is you The Z’s remind us that everyone on Earth is being affected by the waves of higher consciousness now flooding the planet. Meant to be experienced, absorbed, and understood, the message from the Z’s is unequivocal: creating a new world is your job. The Future Human tells you why and how.

Objev podobné jako The Future Human - Lee Harris, Regina Meredith

For many the Russian Revolution of 1917 was a symbol of hope. In the eyes of its critics, however, Soviet authoritarianism and the horrors of the gulags have led to the revolution becoming synonymous with oppression, threatening to forever taint the very idea of socialism.The experience of Georgia, which declared its independence from Russia in 1918, tells a different story. In this riveting history, Eric Lee explores the little-known saga of the country’s experiment in democratic socialism, detailing the epic, turbulent events of this forgotten chapter in revolutionary history. Along the way, we are introduced to a remarkable cast of characters – among them the men and women who strove for a more inclusive vision of socialism that featured multi-party elections, freedom of speech and assembly, a free press and a civil society grounded in trade unions and cooperatives. Though the Georgian Democratic Republic lasted for just three years before it was brutally crushed on the orders of Stalin, it was able to offer, however briefly, a glimpse of a more humane alternative to the Soviet reality that was to come.

Objev podobné jako The Experiment - Eric Lee

For the first time ever, the complete classic adventures of the Black Panther are collected in this, the first a line of Omnibus editions! In the 1960s, Stan Lee and Jack Kirby created one of the most iconic super heroes ever conceived, the regal king of Wakanda the Black Panther. Roy Thomas, joined by top artists including John Buscema, brought the Panther into the ranks of the Avengers and delved into his origins and backstory. Then, Don McGregor launched T''Challa''s first solo series. His ''Panther''s Rage'' was an adventure so huge it ranged across the savannah, into the deepest jungles and over snow-topped mountains. Complete with original letters pages and an extensive trove of bonus material, this Omnibus is a must for every Marvel fan. Collecting: Fantastic Four (1961) 52-53, 56, 119; Captain America (1968) 100; Avengers (1963) 52, 62, 73-74, 77-79, 87, 112, 126; Daredevil (1964) 52, 69; Daredevil Annual (1967) 4; Marvel Team-Up (1972) 20; Jungle Action (1972) 6-24; material from Fantastic Four (1961) 54; Tales of Suspense (1959) 97-99, Astonishing Tales (1970) 6-7

Objev podobné jako Black Panther: The Early Marvel Years Omnibus Vol. 1 - Stan Lee, Jack Kirby

Diverse book recommended by The Today Show * A Kirkus Reviews Best Book of the Year * Bank Street Best Book of the Year * YALSA Best Fiction for Young Adults * ALA’s Rainbow Book List Top 10 for Teen ReadersThe world of K-Pop has never met a star like this. Debut author Lyla Lee delivers a deliciously fun, thoughtful rom-com celebrating confidence and body positivity—perfect for fans of Jenny Han and Julie Murphy.Skye Shin has heard it all. Fat girls shouldn’t dance. Wear bright colors. Shouldn’t call attention to themselves. But Skye dreams of joining the glittering world of K-Pop, and to do that, she’s about to break all the rules that society, the media, and even her own mother, have set for girls like her.She’ll challenge thousands of other performers in an internationally televised competition looking for the next K-pop star, and she’ll do it better than anyone else.When Skye nails her audition, she’s immediately swept into a whirlwind of countless practices, shocking performances, and the drama that comes with reality TV. What she doesn’t count on are the highly fat-phobic beauty standards of the Korean pop entertainment industry, her sudden media fame and scrutiny, or the sparks ... Unknown localization key: "more"

Objev podobné jako I'll Be the One - Lyla Lee

The original Marvel Masterworks collection of the Avengers, re-released at last! By popular demand! Back in hardcover, beautifully restored to match the original comics and boasting expanded bonus material! Welcome to Marvel''s reMasterworks! Brought together to fight the biggest menaces in the Marvel Universe, Iron Man, Thor, Giant-Man and the Wasp represented the heavy-hitters of the super-hero set, but Marvel heroes don''t just hang out, they live, breathe, argue and even fall out. In an innovative twist that would come to define the Avengers, Stan Lee chose to have those original Avengers depart, leaving Captain America alone to carry on. But it''s who replaced them that really got reader''s attention. Hawkeye, Quicksilver and the Scarlet Witch - all conflicted and villains in their own right - became Cap''s new recruits creating a dynamic, unpredictable and exciting quartet that to many would become the Avengers''s heart and soul. Collecting: The Avengers (1963) #11-20

Objev podobné jako Marvel Masterworks: The Avengers Vol. 2 - Stan Lee

The U.S. ruling class sold out America to China. Can Donald Trump destroy the alliance before it''s too late?For half a century, America''s establishment has forged an alliance with the Chinese Communist Party-one that enriched elites, hollowed out the middle class, and imperiled U.S. national security. They sold out American workers for cheap labor, Wall Street profits, and political power. But then came Donald Trump.In The China Matrix, New York Times bestselling investigative journalist Lee Smith reveals the shocking truth about how U.S. political and corporate elites conspired with Beijing to reshape the global order-at America''s expense. From Henry Kissinger''s secret deals with Mao to the tech oligarchs cozying up to Xi Jinping, Smith exposes the web of corruption and betrayal that spans decades. He reveals how globalism, Silicon Valley, and the media worked together to whitewash China''s crimes while dismantling American industry and national security.But this is also a story of resistance. Smith chronicles how Trump''s presidency shattered the illusion of a benign China, forcing the establishment to confront the consequences of their own greed. From trade wars to TikTok, fentanyl to finance, The China Matrix details the battle between America First and the entrenched pro-China elite-and what''s at ... Unknown localization key: "more"

Objev podobné jako The China Matrix - Lee Smith

Winner of the Wales Book of the Year People''s Choice Award! A heartwarming story about family, friendship and finding your inner fire.Between bullies at school and changes at home, Charlie Challinor finds life a bit scary. And when he''s made guardian of a furry fox cub called Cadno, things get a whole lot scarier.Because Cadno isn''t just any fox: he''s a firefox - the only one of his kind - and a sinister hunter from another world is on his trail.Swept up into an unexpected adventure to protect his flammable friend, Charlie''s going to need to find the bravery he never thought he had, if he''s going to save the last firefox . . .''Comic, adventurous and charming'' - Guardian''Magical'' - Sunday Express''Funny, sweet and charming - a real delight!'' Sam Copeland, author of Charlie Changes Into a Chicken''Utterly gorgeous storytelling, adorable characters and a blazing adventure - The Last Firefox will long burn bright in your heart.'' Jenny Pearson, author of The Super Miraculous Journey of Freddie Yates''Crackles with adventure and love.'' Maria Kuzniar, author of The Ship of Shadows.''Lee Newbery gives us an enchanting fantasy adventure as warm as a firefox''s tail. Heart and humour abound in this ... Unknown localization key: "more"

Objev podobné jako The Last Firefox - Lee Newbery

In this simmering, joyous novel, I’ll Be the One author Lyla Lee delivers a tender romance set between two brave teens who decide that when the script isn’t working, it’s time to rewrite it themselves. The first rule of watching K-dramas: Never fall in love with the second lead. As an avid watcher of K-dramas, Hana knows all the tropes to avoid when she finally lands a starring role in a buzzy new drama. And she can totally handle her fake co-star boyfriend, heartthrob Bryan Yoon, who might be falling in love with her. After all, she promised the TV producers a contract romance, and that’s all they’re going to get from her.But when showrunners bring on a new lead actress to challenge Hana’s role as main love interest—and worse, it’s someone Hana knows all too well—can Hana fight for her position on the show, while falling for her on-screen rival in real life?

Objev podobné jako Flip the Script - Lyla Lee

The second novel in bestseller Maureen Lee''s outstanding Liverpool sequence about family life during the Second World WarSeptember 1940 - the cruellest year of war for Britain''s civilians as the Luftwaffe mercilessly blitz their cities. In Pearl Street, near Liverpool''s docks, families struggle to cope the best they can. A nasty surprise for ever-cheerful dressmaker Brenda Mahon, and flighty Sean''s love for little Alice, show how life goes on even when it appears to be falling apart. Yet while Eileen Costello tries to hide her ruined hopes of happiness with Nick, and do her best by the husband she hoped had gone for ever, Ruth Singerman returns, having escaped from Austria. Even the joy of seeing her father again cannot make up for the bitter loss of her children.

Objev podobné jako Put Out the Fires - Maureen Lee

Fifty Years of New York Graffiti Art and Beyond is the first monograph of Puerto Rican born artist Lee Quiñones presenting his monumental work and following his evolution over five decades. 'If you wanted one artist to speak for a whole genre, Lee is your man. If you want a book that treats graffiti as fine art and illustrates it sumptuously, this is it.' - The Artist 'An inspired outlaw with a meticulous design process and precision painting skills, his voice responded to the social and civil unrest of the era and found expression in painting graffiti, an ancient art form that he and many of his peers had to defend in the larger art world.' - Juxtapoz 'What we have here are essentially moments in time, a stop-frame history of fifty years of graffiti, if you like. If you want just one book on the subject, this would be it.' - Art Book Review When 14-year-old Lee embarked on his first spray paint mural in 1974, he carried marker drawings into the New York City subway train yards that served as studies to his 52-ft long rolling murals. Drawings, artifacts, and subway photography illustrate how Lee’s emergence served as ... Unknown localization key: "more"

Objev podobné jako Lee Quinones: Fifty Years of New York Graffiti Art and Beyond - Lee Quinones

Dámské hodinky LEE COOPER LC06619.450 disponují quartz strojkem a 33 mm černým ciferníkem. Řemínek je vyroben z oceli a hodinky mají vodotěsnost 30 m (3 ATM). Minerální sklíčko zajišťuje odolnost proti poškrábání.

• Přesný quartz strojek s dlouhou výdrží baterie
• Elegantní černý design s ocelovým řemínkem
• Vodotěsnost 30 m (3 ATM) pro běžné použití
• Komfortní nošení díky kvalitnímu provedení

Objev podobné jako LEE COOPER LC06619.450 (LC06619.450)

Who needs investors? More than two generations ago, the venture capital community VCs, business angels, incubators and others convinced the entrepreneurial world that writing business plans and raising venture capital constituted the twin centerpieces of entrepreneurial endeavor.

Objev podobné jako The Customer-Funded Business - John Mullins

The long-awaited memoir, generously illustrated with never-before-seen photos, from the iconic Rock and Roll Hall of Famer, Rush bassist, and bestselling author of Geddy Lee's Big Beautiful Book of Bass. Geddy Lee is one of rock and roll's most respected bassists. For nearly five decades, his playing and work as co-writer, vocalist and keyboardist has been an essential part of the success story of Canadian progressive rock trio Rush.Here for the first time is his account of life inside and outside the band. Long before Rush accumulated more consecutive gold and platinum records than any rock band after the Beatles and the Rolling Stones, before the seven Grammy nominations or the countless electrifying live performances across the globe, Geddy Lee was Gershon Eliezer Weinrib, after his grandfather murdered in the Holocaust. As he recounts the transformation, Lee looks back on his family, in particular his loving parents and their horrific experiences as teenagers during World War II.He talks candidly about his childhood and the pursuit of music that led him to drop out of high school. He tracks the history of Rush which, after early struggles, exploded into one of the most beloved bands of all time. He shares intimate ... Unknown localization key: "more"

Objev podobné jako My Effin' Life - Geddy Lee

The long-awaited memoir, generously illustrated with never-before-seen photos, from the iconic Rock and Roll Hall of Famer, Rush bassist, and New York Times bestselling author of Geddy Lee''s Big Beautiful Book of Bass.Geddy Lee is one of rock and roll''s most respected bassists. For nearly five decades, his playing and work as co-writer, vocalist and keyboardist has been an essential part of the success story of Canadian progressive rock trio Rush. Here for the first time is his account of life inside and outside the band.Long before Rush accumulated more consecutive gold and platinum records than any rock band after the Beatles and the Rolling Stones, before the seven Grammy nominations or the countless electrifying live performances across the globe, Geddy Lee was Gershon Eliezer Weinrib, after his grandfather was murdered in the Holocaust.As he recounts the transformation, Lee looks back on his family, in particular his loving parents and their horrific experiences as teenagers during World War II.He talks candidly about his childhood and the pursuit of music that led him to drop out of high school.He tracks the history of Rush which, after early struggles, exploded into one of the most beloved bands of all time.He shares intimate ... Unknown localization key: "more"

Objev podobné jako My Effin' Life - Geddy Lee

In this thought-provoking book, Lee argues powerfully that because of the unprecedented developments in AI, dramatic changes will be happening much sooner than many of us expected. Indeed, as the US-Sino AI competition begins to heat up, Lee urges the US and China to both accept and to embrace the great responsibilities that come with significant technological power. Most experts already say that AI will have a devastating impact on blue-collar jobs. But Lee predicts that Chinese and American AI will have a strong impact on white-collar jobs as well. Is universal basic income the solution? In Lee's opinion, probably not. But he provides a clear description of which jobs will be affected and how soon, which jobs can be enhanced with AI, and most importantly, how we can provide solutions to some of the most profound changes in the future of human history.

Objev podobné jako AI Superpowers - Kai-Fu Lee

Mastering the Premier League is the story behind the success of Pep Guardiola at Manchester City. It offers an in-depth look at the tactical concepts underlying a footballing superpower - revealing who does what, how and why. Discover the secrets of the game model developed by Guardiola that sets City apart from the rest. When Guardiola joined Manchester City in 2016 there were doubts that he could replicate his successful model of football in the English game. But after a single season of acclimatisation we saw those doubts shattered as City won the Premier League in 2017/18 with a record 100 points. Beyond the trophies and the records, however, lies a yet more intriguing story - of how Guardiola adapted and perfected the tactical principles that had made him so successful at Barcelona and Bayern Munich. Who played the key roles on the field, enabling Manchester City''s successes of 2017-19. And why the other Premier League sides were unable to stop the City juggernaut sweeping aside all in its path.

Objev podobné jako Mastering the Premier League - Lee Scott

The third magical adventure in the Last Firefox series. When out-of-control weather brings danger to his home town, Charlie Challinor suspects that more than climate change might be to blame. Heading back to Fargone with Cadno the firefox, Lippy and Roo, Charlie discovers the magical realm is also in dire peril.The sinister giant Gawr has stolen the Cariad, the Heart of Fargone, mixing up the world's magic and plunging the land into chaos. With the Cariad's ancient guardian, the sunlion Llew, missing in action, only Charlie and his friends can save the day - but at what cost . . . ?

Objev podobné jako The Lost Sunlion - Lee Newbery

''I found myself turning the pages with an inward leap of joy'' - Isabella Tree*WINNER of the Richard Jefferies Award for Nature Writing**Shortlisted for the James Cropper Wainwright Prize for Conservation*''Exquisite'' GUARDIANIt was a tragic day for the nation''s wildlife when England''s last and loneliest golden eagle died in an unmarked spot among the remote eastern fells of the Lake District. But the fight to restore the landscape had already begun.Lee Schofield, ecologist and site manager for RSPB Haweswater, is leading efforts to breathe life back into two hill farms and their thirty square kilometres of sprawling upland habitat.Informed by the land, its turbulent history and the people who have shaped it, Lee and his team are repairing damaged wetlands, meadows and woods. Each year, the landscape is becoming richer, wilder and better able to withstand the shocks of a changing climate.But in the contested landscape of the Lake District, change is not always welcomed, and success relies on finding a balance between rewilding and respecting cherished farming traditions. This is not only a story of an ecosystem in recovery, it is also the story of Lee''s personal connection to place, and the highs and lows of working for nature ... Unknown localization key: "more"

Objev podobné jako Wild Fell - Lee Schofield

An ingenious novel of suspense about sisterhood, innocence, murderous games, and how far we’ll go to protect the ones we love. In a tight-knit town in the 1980s, a child-killer is on the loose. And Topaz’s parents are on edge. At ten years old, Topaz is so vulnerable. But she has nothing to worry about. Her eldest sister, Ruby, has made sure of that. Swearing Topaz to secrecy, Ruby reveals she has trapped the monster in their root cellar. Bound and bloodied in the cold space is kindly Brother Johnson from the church. Pleading with Topaz to cut him loose, he says her reckless sister is a liar. Brother Johnson is right about that: Ruby does lie. She also likes to scare people. Still, even Ruby wouldn’t lie about this. Would she? The game—and the secret—is in her hands. But Topaz just wants to do the right thing. Let Brother Johnson die in the cold space? Or try to set him free—and then see what happens next?

Objev podobné jako Who Is the Liar - Laura Lee Bahr

''I WAS THERE WITH THESE TWO GIRLS ONCE; THEY WERE STRIPPERS. THEY SAID ''DAVE, WE''D LIKE YOU TO GO UPSTAIRS, THE TWO OF US, WITH YOU. '' SO I SAID, ''OKAY''. IT WAS ANGUS, AND IT WAS HOT AND SWEATY AND HUMID, AND WE COMMENCED TO DELIVER THE GROCERIES AT 138 BEATS PER MINUTE OR MORE. ONE OF THE GIRLS HAD $1500 IN SINGLES AND FIVES AND TENS, HER END-OF-THE-WEEK TIPS AND PAY AND EVERYTHING IN HER G-STRING. NOBODY NOTICED, YOU KNOW, WHEN THE G-STRING CAME UNDONE -- WELL, I NOTICED -- NOBODY NOTICED THE MONEY, LIKE, FLOATING AROUND. I WOKE UP AT SOME POINT AROUND DAWN, THE TWO OF THEM WERE ASLEEP, AND ALL THREE OF US WERE COVERED WITH MONEY, EVERY SQUARE INCH OF SKIN HAD A DOLLAR BILL PASTED TO IT -- THERE WAS NOTHING BUT. THE WHOLE BED WAS COVERED WITH BILLS. OUR BODIES WERE COVERED WITH BILLS. THERE WAS BILLS IN MY UNDERWEAR. TAKE A LITTLE PICTURE OF THAT. '' So begins perhaps the ultimate rock autobiography. Throughout the late-seventies and eighties Van Halen were the archetypal American rock group. Whats more they were also the highest paid band in the history of show business, ... Unknown localization key: "more"

Objev podobné jako Crazy From The Heat - David Lee Roth

Experience how it feels to be the subject of a blasphemy prosecution! Find out why ''wool'' is a funny word! See how jokes work, their inner mechanisms revealed, before your astonished face! In 2001, after over a decade in the business, Stewart Lee quit stand-up, disillusioned and drained, and went off to direct a loss-making musical, Jerry Springer: The Opera. Nine years later, How I Escaped My Certain Fate details his return to live performance, and the journey that took him from an early retirement to his position as the most critically acclaimed stand-up in Britain, the winner of BAFTAs and British Comedy Awards, and the affirmation of being rated the 41st best stand up ever. Here is Stewart Lee''s own account of his remarkable comeback, told through transcripts of the three legendary full-length shows that sealed his reputation. Astonishingly frank and detailed in-depth notes reveal the inspiration and inner workings of his act. With unprecedented access to a leading comedian''s creative process, this book tells us just what it was like to write these shows, develop the performance and take them on tour. How I Escaped My Certain Fate is everything we have come to expect from Stewart Lee: ... Unknown localization key: "more"

Objev podobné jako How I Escaped My Certain Fate - Stewart Lee

Join Thor and his family on a Titanic tour of the Ten Realms! Witness the ancient origin of Yggdrasil the World-Tree! The Thunder God leads a desperate battle against the relentless Mangog for Asgard! Learn how a foolhardy adventure in Nifflenheim led young Thor to be banished! Loki declares war on Midgard - and visits his childhood self in Jotunheim! From Svartalfheim, Dark Elf Malekith plots to unleash the Casket of Ancient Winters - and Odin recalls the ancient trip to Muspelheim that began his age-old rivalry with Surtur! Plus, Alfheim! Vanaheim! Nidavellir s role in the origin of Mjolnir! And the stunning revelation of the Tenth Realm of Heven! Collecting: Thor (1966) 157, 159, 233-234, 347-349; Thor (2007) 12; Thor: The Trial of Thor; Mighty Thor (2015) 12; Original Sin 5.1; material from Journey Into Mystery (1952) 97; Thor (1966) 400

Objev podobné jako Thor of the Realms - Stan Lee, Gerry Conway, Walt Simonson

All legends start somewhere . . .After defeating the evil Grendilock and saving Cadno, the last firefox, Charlie Challinor is looking forward to a well-earned rest. But when a familiar face appears from the realm of Fargone, Charlie''s family is once again swept up into adventure.Along with Lippy, Roo and new magical friend Blodyn, Charlie must travel to Fargone to face the dreaded Draig, the shadowy monster that is slowly draining the life from the land - and uncover the lost secret that links Draig''s history to Charlie''s own . . .The magical sequel to The Last Firefox, one of the most exciting children''s debuts of 2022.

Objev podobné jako The First Shadowdragon - Lee Newbery