the customer funded business john mullins

Who needs investors? More than two generations ago, the venture capital community VCs, business angels, incubators and others convinced the entrepreneurial world that writing business plans and raising venture capital constituted the twin centerpieces of entrepreneurial endeavor.

Objev podobné jako The Customer-Funded Business - John Mullins

ROAD TEST YOUR IDEA BEFORE YOU LAUNCH YOUR LEAN START-UP Thinking about starting a new business? Stop! Is there a genuine market for your idea? Do you really want to compete in that industry? Are you the right person to pursue it? No matter how talented you are or how much capital you have, if you’re pursuing a fundamentally flawed opportunity then you’re heading for failure. So before you launch your lean start-up, take your idea for a test drive and make sure it has a fighting chance of working. Now in its fourth edition, The New Business Road Test is the essential handbook for anyone wanting to launch a start-up. The new and fully updated case studies – Ella''s Kitchen, Whole Foods, eBay and more – and ‘seven domains’ framework will help you avoid impending disaster and enhance your chances of achieving your entrepreneurial dreams. This book will help you answer the live-or-die questions: · Are the market and industry attractive? · Does the opportunity offer both customer benefits as well as competitive and economic sustainability? · Can you deliver the results you seek? The accompanying app (available on iTunes and Android) makes it easy to assemble all the ... Unknown localization key: "more"

Objev podobné jako New Business Road Test, The - John Mullins

Based on the success of the original edition, The Business 2.0 continues to offer Business English students the confidence, language and fundamentals skills they need to succeed in the competitive international business environment. Based on feedback from users, research into business English studies and the ever-evolving needs of employers The Business 2.0 has been improved in a number of ways. There is a strong focus on the 'intangible' business skills - emotional intelligence and interpersonal abilities. So not only is the student prepared with the business language and knowledge but also as a well-rounded and receptive approach to dealing professionally with others. The Business eWorkbook - an integral part of the course on a personal computer or laptop. This includes extra language practice, tests and word lists, and audio and video you can download to a tablet, phone or MP3 player for on-the-go learning. This replaces the DVD-ROM from the first edition and new videos for the Advanced and Upper Intermediate level offer good/bad models for the final speaking task, including commentaries by a communications expert. This content is also available for use on a Learner Management System such as Moodle or Blackboard. This is a compact course that makes ... Unknown localization key: "more"

Objev podobné jako The Business 2.0 Pre-Intermediate: Student´s Book Pack - John Allison, Paul Emmerson

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The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, ... Unknown localization key: "more"

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace ... Unknown localization key: "more"

Objev podobné jako The AI Revolution in Customer Service and Support - Emily McKeon, Ross Smith, Mayte Cubino

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.eX.ceed longterm profit expectations by focusing on both short term and long term profits.L.ay out your customer experience strategy creation and stick to it.E.mbark on your 90 day get started plan.A.nticipate the future by being a customer experience futurist.D.on’t forget that ... Unknown localization key: "more"

Objev podobné jako The 8 Laws of Customer-Focused Leadership - Blake Morgan

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to ... Unknown localization key: "more"

Objev podobné jako The 10-Second Customer Journey - Todd Unger

According to business guru Ram Charan, the process of selling is broken. Demand for competitive pricing is ever on the increase, and customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It is time for companies to re-think their selling processes, and that''s where Charan''s concept of Value Creation Selling fits in. It is a new approach that while radical is nonetheless practical and produces stronger customer relationships and long term rewards. VCS will enable you to:Gain a deeper knowledge of your customer''s businessUse this knowledge to improve your customer''s marginsShow how your product and expertise is a winning combinationSomeday, every company will listen more closely to the customer. . .

Objev podobné jako What the Customer Wants You to Know - Ram Charan

Learn about concepts, management, and commerce in The Business Book.Part of the fascinating Big Ideas series, this book tackles tricky topics and themes in a simple and easy to follow format. Learn about Business in this overview guide to the subject, brilliant for beginners looking to learn and experts wishing to refresh their knowledge alike! The Business Book brings a fresh and vibrant take on the topic through eye-catching graphics and diagrams to immerse yourself in. This captivating book will broaden your understanding of Business, with:- Up to 100 quotations from the great business thinkers and gurus- Packed with facts, charts, timelines and graphs to help explain core concepts- A visual approach to big subjects with striking illustrations and graphics throughout- Easy to follow text makes topics accessible for people at any level of understandingThe Business Book is the perfect introduction to key theories that have shaped the world of business, management, and commerce, aimed at adults with an interest in the subject and students wanting to gain more of an overview. Here you''ll discover every facet of business management, including alternative business models, with real-life examples from the marketplace. If you''ve ever wondered about the stages of business strategy, ... Unknown localization key: "more"

Objev podobné jako The Business Book - DK

Business models are the beating heart of your firm''s value proposition. Great business models drive rapid growth; bad business models can doom the most promising ventures. The Business Model Book clearly shows you how to create, test, adapt and innovate successful business models for any company in any situation. Every company has a business model. When the business model works, the company creates value. The Business Model Book combines the latest research, straightforward tools and current examples to bring this surprisingly tricky topic to life. Your company changes over time, and so should your business model. · Understand how and why business models matter to your organisations success. · Be able to apply business model thinking to a specific company and a specific situation. · Learn how to evaluate and test business models to identify the most appropriate model. · Use a set of practical tools to adapt and innovate business models. It does not matter what you think you know about business models. It is time to design, build and adapt business ideas that thrive. “ Clever, innovative, and simple -- a must read workbook for entrepreneurs!” Charles CHEN Yidan, Co-Founder, Tencent Holdings. “Buy it. Read it. Most importantly, ... Unknown localization key: "more"

Objev podobné jako Business Model Book, The - Adam Bock

“John Lechner is an amazingly bold reporter who has been to the key places where the Wagner Group fought, interviewing members, veterans, and victims to deliver a shrewd, granular sense of how Russian mercenary forces operate.”—ADAM HOCHSCHILDThe shocking inside story of how the Wagner Group rose to make private military companies inextricable from Russia’s anti-Western foreign strategy. In 2014, a well-trained, mysterious band of mercenaries arrived in Ukraine, part of Russia’s first attempt to claim the country as its own. Upon ceasefire, the “Wagner Group” faded back into shadow, only to reemerge in the Middle East, where they’d go toe-to-toe with the U.S., and in Africa, where they’d earn praise for “tough measures” against insurgencies yet spark outrage for looting, torture, and civilian deaths. As Russia gained a foothold of influence abroad, Wagner founder Yevgeny Prigozhin, known as “Putin’s Chef,” went from caterer to commander to single greatest threat Putin has faced in his over-twenty-year rule.Dually armed with military and strategic prowess, the Wagner Group created a new market in a vast geopolitical landscape increasingly receptive to the promises of private actors. In this trailblazing account of the Group’s origins and operations, John Lechner—the only journalist to report across its ... Unknown localization key: "more"

Objev podobné jako Death Is Our Business - John Lechner

Small businesses are the backbone of the U.S. economy. They are the biggest job creators and offer a path to the American Dream. But for many, it is difficult to get the capital they need to operate and succeed. In the Great Recession, access to capital for small businesses froze, and in the aftermath, many community banks shuttered their doors and other lenders that had weathered the storm turned to more profitable avenues. For years after the financial crisis, the outlook for many small businesses was bleak. But then a new dawn of financial technology, or “fintech,” emerged. Beginning in 2010, new fintech entrepreneurs recognized the gaps in the small business lending market and revolutionized the customer experience for small business owners. Instead of xeroxing a pile of paperwork and waiting weeks for an answer, small businesses filled out applications online and heard back within hours, sometimes even minutes. Banks scrambled to catch up. Technology companies like Amazon, PayPal, and Square entered the market, and new possibilities for even more transformative products and services began to appear.In Fintech, Small Business & the American Dream, former U.S. Small Business Administrator and Senior Fellow at Harvard Business School, Karen G. Mills, focuses ... Unknown localization key: "more"

Objev podobné jako Fintech, Small Business & the American Dream - Karen G. Mills

Essential Economics for Business offers students a concise, accessible and engaging introduction to the key principles of micro and macroeconomics, in addition to broader business-related topics, including business organisation and strategy. Numerous cases and examples throughout the text illustrate how economics can be used to understand specific business problems or aspects of the business environment, from economic growth, to levels of business investment, interest rates, employment issues, the prices firms charge, the rise of online shopping and Brexit. This is the ideal text for students taking a module including economics on any business or management degree or diploma course.

Objev podobné jako Essential Economics for Business - John Sloman, Elizabeth Jones

Develop an understanding of economics applied to the world of business. Economics for Business, 9th Edition is the ideal textbook for students studying Economics as part of a Business Studies degree or diploma. Clear, engaging, and packed with useful features, the text introduces the key principles of economics, illustrating how they can be used to understand real business problems and aspects of the business environment. The new, thoroughly updated edition reflects recent events that have shaken the business world. These include the Covid-19 pandemic, Brexit, and rampant inflation caused first by supply-chain problems after global lockdowns and then by the surge in energy and food prices following the invasion of Ukraine. Each chapter includes topical examples, news stories, and case studies from real businesses to explain and illustrate key economic concepts, as well as activities, questions, and useful summaries to help you check your understanding. Access the free student website which accompanies this book for additional learning support, including animated explainers of key economic models, extra case studies and answers to in-text questions. Pair this text with MyLab®Economics MyLab® is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools ... Unknown localization key: "more"

Objev podobné jako Economics for Business - Dean Garratt, Jon Guest, John Sloman, Elizabeth Jones

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and ... Unknown localization key: "more"

Objev podobné jako Practical Customer Success Management - Rick Adams

Discover your perfect balance with a combination of ancient Eastern wisdom and timeless business advice In The Zen of Business: Ancient Wisdom to Help Modern Leaders Lead with Intention, Clarity, and Purpose, transformational speaker and leadership expert Keith Roberts delivers an exhilarating guide to personal growth and professional success that incorporates ancient Buddhist wisdom, including the principles of karma, the Eightfold Path, and other Eastern philosophy mainstays. You'll learn how you can apply this timeless guidance to modern business to increase your profit and impact. Beginning with the concept of Ikigai, a Japanese term that means “a reason for being,” the book moves you through guided exercises and reflective practices that lead you on a journey to uncover your own life's purpose and vision. Inside the book: A collection of Zen tools and techniques you can apply to your business and personal lifeStrategies to cultivate mindfulness, enhance focus, and promote ethical decision-makingA combination of proven, ancient practices with established business techniques Perfect for managers, executives, and other business leaders, The Zen of Business is also a can't-miss resource for entrepreneurs, founders, freelancers, and small business owners seeking balance, success, and happiness in business and in life.

Objev podobné jako The Zen of Business - Keith Edward Roberts III.

A year of HBR''s essential thinking on tech—all in one place.Easy-to-use AI tools, contactless commerce, crypto for business, the mature metaverse—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption? The Year in Tech 2023: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today''s turbulent business environment.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can''t afford to ignore how these issues will transform the landscape of business and society. The Insights You ... Unknown localization key: "more"

Objev podobné jako The Year in Tech, 2023: The Insights You Need from Harvard Business Review - Harvard Business Review, Andrew Ng, Michael Luca, Bhaskar Ghosh, Beena Am

From the authors of the internationally-bestselling business classic The Challenger Sale''A handbook of practices that will help you get into your customers'' heads, deliver good value, and win the sale'' Daniel H. Pink, author of To Sell is Human and Drive---------------------------------------------------------------In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don''t focus on friendly, attentive customers. Instead, they target challenger customers.Challenger customers are sceptical, less interested in meeting and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with.Based on new research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these ''mobilizers'' and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again.The Challenger Sale, Amazon bestseller, Sales & Selling, January 2024

Objev podobné jako The Challenger Customer - Brent Adamson, Dixon Matthew, Pat Spenner, Nick Toman

Today, consumers have more choice than ever before. It''s no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should ''Never say no - except No Problem'' to asking yourself ''What Would Mum Do?''.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world''s happiest environments, can give you everything you need to truly connect with your customers.

Objev podobné jako The Customer Rules - Lee Cockerell

Reinvent your organization for the hybrid age.Hybrid work is here to stay—but what will it look like at your company? If your organization is holding on to inflexible, pre-pandemic policies about where—and when—your people work, it may be risking a mass exodus of talent. Designing a hybrid workplace that furthers your business goals while staying true to your culture requires balancing experimentation with rigorous planning.Hybrid Workplace: The Insights You Need from Harvard Business Review will help you adopt the best technological, cultural, and new management practices to seize the benefits and avoid the pitfalls of the hybrid age.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can''t afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and ... Unknown localization key: "more"

Objev podobné jako Hybrid Workplace: The Insights You Need from Harvard Business Review - Harvard Business Review, Amy C. Edmondson, Liane Davey, Joan C. Williams, Bob F

Is your company ready for the next wave of analytics?Data analytics offer the opportunity to predict the future, use advanced technologies, and gain valuable insights about your business. But unless you''re staying on top of the latest developments, your company is wasting that potential--and your competitors will be gaining speed while you fall behind.Strategic Analytics: The Insights You Need from Harvard Business Review will provide you with today''s essential thinking about what data analytics are capable of, what critical talents your company needs to reap their benefits, and how to adopt analytics throughout your organization--before it''s too late.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues--blockchain, cybersecurity, AI, and more--each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can''t afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ... Unknown localization key: "more"

Objev podobné jako Strategic Analytics: The Insights You Need from Harvard Business Review - Eric Siegel, Harvard Business Review, Thomas H. Davenport, Cassie Kozyrkov,

A keepsake collection of Lord John Grey''s shorter adventures and a spectacular addition to any Gabaldon fan''s library, Lord John and the Hand of the Devils brings these three unique novellas together for the first time.____________Lord John and the Hellfire Club marks the first appearance of Lord John outside the Outlander novels (and chronologically precedes the novel Lord John and the Private Matter). A young diplomat is killed in the street as he begs Lord John for help. Witnessing the murder, Grey vows to avenge the young man, as the trail leads to the notorious Hellfire Club and the dark caves beneath Medmenham AbbeyIn Lord John and the Succubus, Grey''s assignment as liaison to a Hanoverian regiment in Germany finds him caught between two threats: the advancing French and Austrian army, and the menace of a mysterious ''night-hag,'' who spreads fear and death among the troops. Acknowledging that he is unlikely to fall victim to a succubus, Lord John is obliged to contend with the marauding night-hag before the enemy arrives. This tale with a touch of the supernatural bridges the action between Gabaldon''s two full-length Lord John tales.Finally, in Lord John and the Haunted Soldier, Lord John is called ... Unknown localization key: "more"

Objev podobné jako Lord John and the Hand of Devils - Diana Gabaldon

Housing Policy in the UK is a major new textbook that traces the emergence of a ''new comprehensive housing policy'' in the wake of the Communities Plan and regionalisation. Grounded in cutting-edge research and analysis, it provides a clear account of the evolution and current dimensions and tensions at the heart of this policy.

Objev podobné jako Housing Policy in the UK - Alan Murie, David Mullins

In the 21st century, commercial aviation has been transformed into a passenger-centric business, in which the customer has assumed or requires an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The ... Unknown localization key: "more"

Objev podobné jako Airline Customer Experience

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Objev podobné jako Customer Service: Pearson New International Edition - Elaine Harris

A year of HBR''s essential thinking on tech&#8212all in one place.From quantum computing and next-generation digital health tools to virtual reality training and the dawn of the commercial space age, new technologies are reshaping business on the factory floor and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating&#8212and avoid falling victim to disruption?The Year in Tech 2022: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today''s turbulent business environment.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues&#8212blockchain, cybersecurity, AI, and more&#8212each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can''t afford to ignore how these issues will transform the landscape of business and ... Unknown localization key: "more"

Objev podobné jako The Year in Tech, 2022 - DAVID B. YOFFIE, Larry Downes, Harvard Business Review, Maelle Gavet, Jeanne C. Meister

"The power of Clara's book is that it highlights not only social media practices but fundamental business practices and how company leaders need to entirely rethink customer engagement models. The implications for every business-regardless of industry or geography-of today's social, connected consumer cannot be overstated. This book provides a powerful vision and a compelling call to action for company leaders everywhere." -Ted Mathas, Chairman and CEO, New York Life Social media is now the dominant online activity and drives more website traffic than online search. The implications for businesses are as profound as the rise of Google fifteen years ago. Delegating this opportunity to a social media team is not enough-today's leaders must personally grasp the tectonic changes arising from today's social, always-connected customer, and must re-architect business practices and models accordingly. In The Social Business Imperative, Silicon Valley entrepreneur and renowned thought leader Clara Shih identifies powerful new opportunities created by social media across the entire customer lifecycle. The functional breadth of this book is critical for today's leaders, who must deliver a consistent experience across every brand touchpoint, from marketing to sales to customer service, online to offline, because that is what the customer expects. This guide is ... Unknown localization key: "more"

Objev podobné jako Social Business Imperative, The - Clara Shih

A year of HBR''s essential thinking on tech—all in one place.Agentic AI, smart health care, advanced sensors, bioengineering—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption?The Year in Tech, 2026: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today''s turbulent business environment.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can''t afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help ... Unknown localization key: "more"

Objev podobné jako The Year in Tech, 2026 - Harvard Business Review, Scott D. Anthony, Amy Webb, Jose Parra-Moyano, Christina Shim

A year of HBR''s essential thinking on tech—all in one place.Generative AI, Web3, neurotech, reusable rockets to power the space economy—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption?The Year in Tech 2024: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today''s turbulent business environment.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can''t afford to ignore how these issues will transform the landscape of business and society. The Insights You Need ... Unknown localization key: "more"

Objev podobné jako The Year in Tech, 2024 - Harvard Business Review, Ethan Mollick, David De Cremer, Richard Florida, Nita A. Farahany

Reinforce your understanding of CCEA AS Unit 1: Introduction to Business and improve your exam technique for the CCEA Business AS Unit 1 assessment.Packed full of clear topic summaries, knowledge check questions and sample exam-style questions and answers with commentaries, this guide will help you aim for and achieve the highest grades. This Student Guide will help you to:- Identify key content for the exams with our concise coverage of topics- Avoid common pitfalls with clear definitions and exam tips throughout- Reinforce your learning with bullet-list summaries at the end of each section- Test your knowledge with rapid-fire knowledge check questions and answers- Find out what examiners are looking for with our Questions & Answers section

Objev podobné jako CCEA AS Unit 1 Business Studies Student Guide 1: Introduction to Business - John McLaughlin, David McAree

Seize this moment to advance racial justice at your organization.In the wake of widespread anti-racism demonstrations across the world, many companies have spoken out forcefully. They''ve made unprecedented commitments to equity and launched ad campaigns and task forces to counter racism, especially anti-Black racism. But now comes the real test&#8212harnessing the energy of this moment to further and sustain change for the better.Racial Justice: The Insights You Need from Harvard Business Review will help you combat racism and bias throughout your company, revitalize your diversity and inclusion efforts, and lead the conversations necessary to bring your organization a step closer to racial equity.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues&#8212blockchain, cybersecurity, AI, and more&#8212each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can''t afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help ... Unknown localization key: "more"

Objev podobné jako Racial Justice: The Insights You Need from Harvard Business Review - Harvard Business Review, Joan C. Williams, Anthony J. Mayo, Robert W. Livingston,

SHORTLISTED FOR THE 2025 ABIA BIOGRAPHY BOOK OF THE YEARAt last, the unflinching and unforgettable memoir of music and life from the much-loved Australian legend.Growing up in London and Melbourne, music was always part of John Farnham''s world. But the young John never dreamed of what was to come. Pop stardom in the 1960s. The release of Whispering Jack, the critically acclaimed and highest-selling Australian album of all time. A decades-long touring career. Twenty-one ARIA awards. Australian of the Year. The list of accolades and achievements is long - so, at first glance, the John Farnham story is one filled with remarkable highs.It is, however, so much more than that. It is the story of the resilience John found as his stellar career stalled, record companies turned their backs, and he faced financial ruin. John has never shown how hard he fell and how difficult it was to stay true to himself in an industry that can be ruthless. It is the story of family, friendship and finding your voice.Throughout a lifetime filled with the highest of highs and the lowest of lows, John has remained steadfast, never losing his unique musical talent, creative strength nor his powerful ability to ... Unknown localization key: "more"

Objev podobné jako The Voice Inside - John Farnham

A year of HBR''s essential thinking on tech—all in one place.Generative AI, biometrics, spatial computing, electric vehicles—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption?The Year in Tech 2025: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today’s turbulent business environment.Business is changing. Will you adapt or be left behind?Get up to speed and deepen your understanding of the topics that are shaping your company''s future with the Insights You Need from Harvard Business Review series. Featuring HBR''s smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.You can''t afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you ... Unknown localization key: "more"

Objev podobné jako The Year in Tech, 2025 - Harvard Business Review, Alex Tapscott, Elisa Farri, Gabriele Rosani, Amy Webb

At last, the unflinching and unforgettable memoir of music and life from the much-loved Australian legend.Growing up in London and Melbourne, music was always part of John Farnham''s world. But the young John never dreamed of what was to come. Pop stardom in the 1960s. The release of Whispering Jack, the critically acclaimed and highest-selling Australian album of all time. A decades-long touring career. Twenty-one ARIA awards. Australian of the Year. The list of accolades and achievements is long - so, at first glance, the John Farnham story is one filled with remarkable highs.It is, however, so much more than that. It is the story of the resilience John found as his stellar career stalled, record companies turned their backs, and he faced financial ruin. John has never shown how hard he fell and how difficult it was to stay true to himself in an industry that can be ruthless. It is the story of family, friendship and finding your voice.Throughout a lifetime filled with the highest of highs and the lowest of lows, John has remained steadfast, never losing his unique musical talent, creative strength nor his powerful ability to make human connections through his music. After his devastating ... Unknown localization key: "more"

Objev podobné jako The Voice Inside - John Farnham

Reveals forgotten Arthurian lore hidden in the prophetic language of a medieval text• Includes the story of Merlin’s birth as the son of a demon, how he was born already able to speak, how his magic ensured he was not killed by his babysitter, and details of his affair with the Lady of the Lake• Shares stories of Percival’s first contact with the Grail and King Arthur’s connection with the legendary mystical king Prester John• Includes early Welsh prophecies attributed to Merlin, prophecies compiled by historian Geoffrey of Monmouth, and the letter of Prester John that inspired ColumbusMaarten Haverkamp acquired a French book from 1498 titled The Prophecies of Merlin that claimed to be prophecies given by the legendary magician. The book was really a compilation of documents collected by an unknown 13th century monk. Working with John Matthews, Maarten spent five years translating the mysteries hidden in this obscure book.Presenting their translation and commentary, the authors share forgotten stories of early Arthurian literature and magic. They share the tale of Merlin’s birth from a demon, how he was born able to speak, and how his magic ensured he was not killed by his guardian. Merlin’s affair with the Lady ... Unknown localization key: "more"

Objev podobné jako The Prophecies of Merlin - John Matthews, Maarten Haverkamp

In this versatile and engaging textbook the authors integrate diverse, global examples with coverage of all key topics to produce the most practical and multi-perspective international business environment textbook.Case studies on Google, Oxfam, and Netflix, as well as coverage of the latest developments in globalization, Trump''s presidency, and emerging markets showcase the realities of business today and ensure students have the grounding they need to effectively explore and analyse the issues facing organizations globally. Students are supported in their learning with chapter summaries, diagrams, and a comprehensive glossary, but also challenged by counterpoint boxes, learning tasks, and review questions in every chapter, encouraging critical thinking and research skills.Even with its comprehensive breadth of coverage, The International Business Environment remains concise and accessible through use of the PESTLE framework to steer its analysis. Now in its fourth edition, this book is the ideal companion to any international business environment course.This book is accompanied by a range of supporting online resources:For students:Multiple-choice questionsA glossaryLibrary of video links Web exercises Web links Additional economic resources For lecturersPowerPoint slidesAnswers to review questions Answers to case study questions Extended case studies Figures and tables from the book

Objev podobné jako The International Business Environment - Leslie Hamilton, Philip Webster

Develop a practical and flexible marketing plan that puts your customer at the forefront and builds real connections.

Objev podobné jako The Customer-Driven Marketing Handbook - Fab Giovanetti

Invigorate your family business with this easy-to-use survival guide! Often looked down upon for their frugality and unprofessionalism, family businesses have been denied the credit due to them for their vital contributions to the national economy. In The Ultimate Family Business Survival Guide, Priyanka Gupta Zielinski sets out to remedy this wrong by reclaiming many such prevalent stereotypes as empowering assets. However, various distresses, such as the Covid-19 pandemic and economic downturns, have posed a serious threat to such businesses. Drawing from her dynamic experience working with her family-owned company MPIL Steel Structures Ltd, Priyanka offers a unique guide to help family businesses thrive. Central to it is a survival toolkit featuring a metaphorical multipurpose hat, a flashlight, a superhero cape, a Swiss army knife and a parachute which prepares business owners to face any crisis head on. She also explains how the improvisational and fluid style of family enterprises can be leveraged better for sustainability, while identifying in their close-knit structure and community-driven approach avenues for meaningful social change. Replete with anecdotes and effective strategies with an occasional Haryanvi idiom thrown into the mix this book is a must-read for current and aspiring family business and MSME owners.

Objev podobné jako The Ultimate Family Business Survival Guide - Priyanka Gupta Zielinski

“A mesmerizing tale like no other.”—Priyanka Kumar, author of Conversations with Birds“A beautiful book. The writing about birds—their songs and sounds, what birds mean to us, the wonder and joy they evoke in us—is among the most original, insightful, and enjoyable I’ve read.”—James Macdonald Lockhart, author of Wild Air: In Search of BirdsongThis captivating memoir takes readers into the eccentric world of competitive bird-calling—following the coming-of-age story of two boys who found their voice in the natural world.This captivating book brings together two birds of a feather: Jean and Johnny, boys from very different worlds growing up in a small village in France. Jean is the genteel pharmacist’s son, dressed in his Sunday best; Johnny’s father is a rough, working-class sheep herder, always with the odor of animals clinging to him. Each year, over three hundred bird species visit their village, which intersects a major migratory flyway.The two boys’ stories converge when Jean enters a bird-calling contest. He places second, and at only eleven years old becomes a child celebrity on the bird-calling circuit. Then Johnny starts to compete as well. At the annual bird festival, both boys are standouts, and a long, admiring rivalry develops between them, eventually culminating ... Unknown localization key: "more"

Objev podobné jako The Bird Singers - Jean Boucault, Johnny Rasse

A thought experiment in future-shock survivalism'' Robert MacFarlane''Gripping ... of all science fiction''s apocalypses, this is one of the most haunting'' Financial TimesWITH AN INTRODUCTION BY ROBERT MACFARLANEA post-apocalyptic vision of the world pushed to the brink by famine, John Christopher''s science fiction masterpiece The Death of Grass includes an introduction by Robert MacFarlane in Penguin Modern Classics.At first the virus wiping out grass and crops is of little concern to John Custance. It has decimated Asia, causing mass starvation and riots, but Europe is safe and a counter-virus is expected any day. Except, it turns out, the governments have been lying to their people. When the deadly disease hits Britain, society starts to descend into barbarism. As John and his family try to make it across country to the safety of his brother''s farm in a hidden valley, their humanity is tested to its very limits. A chilling psychological thriller and one of the greatest post-apocalyptic novels ever written, The Death of Grass shows people struggling to hold on to their identities as the familiar world disintegrates - and the terrible price they must pay for surviving.John Christopher (1922-2012) was the pen name of Samuel Youd, a prolific writer ... Unknown localization key: "more"

Objev podobné jako The Death of Grass - Christopher John

A journey through the Index Revolution from the man who started it all Stay the Course is the story the Vanguard Group as told by its founder, legendary investor John C. Bogle. This engrossing book traces the history of Vanguard—the largest mutual fund organization on earth. Offering the world’s first index mutual fund in 1976, John Bogle led Vanguard from a $1.4 billion firm with a staff of 28 to a global company of 16,000 employees and with more than $5 trillion in assets under management. An engaging blend of company history, investment perspective, and personal memoir, this book provides a fascinating look into the mind of an extraordinary man and the company he created. John Bogle continues to be an inspiring and trusted figure to millions of individual investors the world over. His creative innovation, personal integrity, and stubborn determination infuse every aspect of the company he founded. This accessible and engaging book will help you: Explore the history of some of Vanguard’s most important mutual funds, including First Index Investment Trust, Wellington Fund, and Windsor Fund Understand how the Vanguard Group gave rise to the Index Revolution and transformed the lives of millions of individual investorsGain insight on ... Unknown localization key: "more"

Objev podobné jako Stay the Course - John C. Bogle

Covering the entire output of an archetypal - and tragically short-lived - romantic genius, the Penguin Classics edition of The Complete Poems of John Keats is edited with an introduction and notes by John Barnard.Keats''s first volume of poems, published in 1817, demonstrated both his belief in the consummate power of poetry and his liberal views. While he was criticized by many for his politics, his immediate circle of friends and family immediately recognized his genius. In his short life he proved to be one of the greatest and most original thinkers of the second generation of Romantic poets, with such poems as ''Ode to a Nightingale'', ''Bright Star,'' ''The Eve of St Agnes'' and ''La Belle Dame sans Merci''. While his writing is illuminated by his exaltation of the imagination and abounds with sensuous descriptions of nature''s beauty, it also explores profound philosophical questions.John Barnard''s acclaimed volume contains all the poems known to have been written by Keats, arranged by date of composition. The texts are lightly modernized and are complemented by extensive notes, a comprehensive introduction, an index of classical names, selected extracts from Keats''s letters and a number of pieces not widely available, including his annotations to ... Unknown localization key: "more"

Objev podobné jako The Complete Poems - John Keats

Discover practical and relevant insights from behavioral science you can apply immediately to manage change in your organization In The Dynamics of Business Behavior: An Evidence-Based Approach to Managing Organizational Change, cognitive neuropsychologist Philip Jordanov and entrepreneur Beirem Ben Barrah deliver an eye-opening new treatment of how to create organizational change with an evidence-based approach. The book includes interviews with more than 40 industry professionals across 15 sectors from companies like Johnson & Johnson and the three biggest Dutch banks discussing change approaches, challenges, and interventions to help bridge the gap between theory and practice. Readers will find useful step-by-step guides on eighteen interventions for six change areas, including psychological safety for stakeholder engagement and re-anchoring for leadership support. This book also discusses: The importance of strategic planning and risk management in DEI efforts through surveys and focus groups, yearly health scans, and qualitative and quantitative dataThe most common myths that leaders accidentally buy into as they guide their organizationsCase studies of contemporary companies overcoming challenges using brain and behavior science A startlingly insightful and, at times, counterintuitive guide to implementing behavioral science in real-world organizations, The Dynamics of Business Behavior: An Evidence-Based Approach to Managing Organizational Change will earn ... Unknown localization key: "more"

Objev podobné jako The Dynamics of Business Behavior - Beirem Ben Barrah, Philip Jordanov

The Upside of Down is a powerful true story of resilience, as John Ulsh recounts his journey from a catastrophic accident and a near-hopeless prognosis to overcoming immense physical and emotional challenges—offering readers an inspiring roadmap to rebuilding their lives, embracing adversity, and reclaiming their personal power.One December afternoon, John Ulsh and his family were laughing and looking forward to picking out the perfect Christmas tree. Then—impact. Metal twisted, glass shattered, and life as he knew it was torn apart. The next thing John remembers is waking up in a hospital bed from a coma. John and his family were hit head-on in a collision with a combined impact of 125 mph. Given less than a 3 percent chance of survival, he spent weeks in a coma, months in hospitals and rehabs, and years in recovery. With his body shattered, he endured more than forty-five surgeries, relentless pain, and a long road to rebuilding both his body and mind—refusing to let tragedy define him. The Upside of Down is more than a story of survival—it’s a roadmap for resilience. Through raw storytelling and actionable strategies, John shares the principles that helped him move beyond survival and rebuild his life. Readers ... Unknown localization key: "more"

Objev podobné jako The Upside of Down - John D. Ulsh

Augustus John & the First Crisis of Brilliance tells the story of a remarkable generation and its artistic achievements. Accompanying Piano NobileÂ’s exhibition of the same title, the publication explores the artistic networks around Augustus John before the First World War. John was closely acquainted with many of his highly talented contemporaries and this publication considers his relationship to Jacob Epstein, James Dickson Innes, Gwen John, Henry Lamb, Derwent Lees, Wyndham Lewis and William Orpen.The publication includes an introductory essay by Dr David Boyd Haycock discussing Augustus John and the notion of genius. A selection of over forty paintings, drawings and sculptures illuminates some of the key themes at play in JohnÂ’s milieu, and each work is accompanied by thoroughly researched catalogue entries by Dr Haycock. Themes and subjects include friendship and family portraits, the muses Dorelia McNeill and Euphemia Lamb, and the landscapes of Wales, Provence and Ireland.

Objev podobné jako Augustus John & the First Crisis of Brilliance - David Boyd Haycock

When a hospital covers up a tragedy, a young lawyer seeks justice.Thaddeus Murfee, a tenacious young lawyer, takes on a corrupt hospital and insurance company after a newborn suffers a devastating brain injury.As Murfee navigates a treacherous web of medical malpractice and forged records, he uncovers a sinister conspiracy that threatens to derail his case.With the odds stacked against him, he has to stay one step ahead in his quest for justice.A pulse-pounding crime thriller that will keep readers on the edge of their seats.For fans of John Grisham; a tense legal thriller with twists you wonÂ’t see coming.___________________________________________Praise for the Thaddeus Murfee legal thrillers:????? Adventure, Excitement and Eliminating bud guysÂ…????? Everything a Thriller Should Be.????? Overwhelmingly engrossing.....????? Best fast read in a long time.????? Mind-blowing Excitement.????? Please read everything Mr.John Ellsworth writes.????? So far, this series is a must-read. John Ellsworth is a new author to me, and I will continue to read what he writes.????? John Ellsworth has done a great job creating a character who is in the same category as John Grisham, And the other great writers, my new favorite.????? Remarkable book!????? John Ellsworth doesn''t fool around.????? Simply awesome.

Objev podobné jako Chase, the Bad Baby - John Ellsworth

''The Book of St John is too witty to be a manifesto, but it is a sturdy invocation of the need for comfort, generosity and ritual at the table. And it is a gurglingly delightful compendium of - quite simply - delicious ideas and stories'' Nigella Lawson''An unutterable joy from the team behind one of the most influential and important restaurants in Britain ... This is much more than a book of recipes, though (glorious as they are). It’s also about the importance of the table, of feasting, of friendship, of the white cloth napkin on your knee. And it sings of simple but wonderful pleasures: a bacon sandwich and a glass of cider, a doughnut and a glass of champagne.’ Diana Henry, The Telegraph''The Book of St. JOHN, part food gospel, part memoir, part recipe book.'' Observer Food MonthlyJoin the inimitable Fergus Henderson and Trevor Gulliver as they welcome you into their world-famous restaurant, inviting you to celebrate 25 years of unforgettable, innovative food.Established in 1994, St. JOHN has become renowned for its simplicity, its respect for quality ingredients and for being a pioneer in zero waste cooking – they strive to use every part of an ingredient, from ... Unknown localization key: "more"

Objev podobné jako The Book of St John - Fergus Henderson, Trevor Gulliver

This book marks the first time Johnny Cash's 60 years of songwriting have been collected anywhere. Cash is one of the most beloved and influential country-music stars of all time, having composed more than 600 songs and perhaps best known for blending country, rock, blues, and gospel in his music, ushering in the countrypolitan and Outlaw country movements. An essential collectible that sheds new light on Cash's life and work, this oversize and sumptuously designed book includes rare and never-before-seen visual material alongside stories and commentary from Cash's son, John Carter Cash, Mark Stielper, Cash and Carter family historian, and others.Released the year of the twentieth anniversary of the legendary musician's passing, it will be a landmark moment in music publishing. A deluxe limited edition will also be available This publication marks the first time the Cash Estate will open its archive to help lovers of his music understand his timeless songs in a new light, and to share the stories behind their creation. Public Historian Dr.Brian Dempsey will oversee the visual contributions.

Objev podobné jako Johnny Cash: The Life in Lyrics - Johnny Cash, Mark Stielper, Johnny Carter Cash

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve.

Objev podobné jako Chief Customer Officer 2.0 - Jeanne Bliss