customer 360 martin kihn andrea chen lin

Become more competitive by developing a superior customer experience through data, AI, and trust - and get your organization ready for AI agents like Agentforce Customer 360: How Data, AI, and Trust Changes Everything delivers key insight and vision on using emerging technologies to delight customers and become more competitive by providing a superior customer experience. Find out why AI agents like Agentforce need a strong foundation of customer data. This book helps readers attract and engage their customers across channels and throughout their journey, from acquisition and onboarding, through service, upsell, retention, and win-back. To demonstrate the influence and importance of these ideas, this book contains a multitude of real-world case studies from companies in a range of industries, with business models, and at various stages of digital maturity. Readers will learn about: Using exciting technologies like AI and GPT while building a commitment to ethical use, safety, and privacy through secure guardrailsGetting ready to use exciting emerging technologies like AI agents and autonomous AIOrganizing data around customers, prospects, and accounts—even if that data comes from many different sources in different formatsMaking new technologies an extension of your existing data investments so that both work betterChoosing a strategy and implementation plan to minimize time-to-value and ensure success weighing build, buy, or partnerHandling internal stakeholders and dealing with change in a way that benefits the business For business leaders, executives, managers, and entrepreneurs, Customer 360: How Data, AI, and Trust Changes Everything is an essential read to understand and connect technology, people, processes, and strategy—truly the future of customer engagement—and leave competitors wondering what just happened.

Objev podobné jako Customer 360 - Martin Kihn, Andrea Chen Lin

Audiokniha: „Ak si chceš upratať v živote, musíš si najprv upratať v hlave," tak by mohla znieť nosná myšlienka audioknihy Poriadok v hlave. Martin Poliačik so spoluautorkou Lindou Lančovou pripravili prehľadného a názorného sprievodcu kritickým myslením, ktorý vás naučí, ako postaviť argument, ako sa správne pýtať, ako kritizovať či ako prezentovať svoje myšlienky. A ako dosiahnuť nielen to, aby s vami ľudia súhlasili, ale najmä to, aby pochopili vaše postoje a východiská. Pretože tak ako hovorí názov jednej z 26 kapitol, niekedy je úsmev po stretnutí viac ako dobre dohodnutý obchod. Martin Poliačik vychádza zo svojej dlhoročnej praxe debatéra a konzultanta, ale aj aktívneho politika a aj vďaka tomu audiokniha Poriadok v hlave obsahuje množstvo názorných ukážok efektívne aj neefektívne vedených rozhovorov a argumentačných výmen, vrátane grafov a infografov v obrazovej prílohe a pootvorí vám aj dvere do dejín kritického myslenia. Upracte si myšlienky a argumety vďaka tejto vecnej, ľahkej a v neposlednom rade i vtipnej audioknihe.K tejto audioknihe je k dispozícii bonusový materiál vo formáte pdf. Nájdete ho tu.

Objev podobné jako Poriadok v hlave - Martin Poliačik, Linda Lančová - audiokniha

A stunning feminist reimagining of the life of Joan of Arc - perfect for fans of Cecily, Ariadne and Matrix''It is as if the author has crept inside a statue and breathed a soul into it, re-creating Joan of Arc as a woman for our time'' Hilary Mantel, twice Booker Prize-winning author of The Mirror & the Light''A glorious, sweeping novel . . . Richly imagined, poignant and inspiring'' Jennifer Saint, author of Ariadne''Chen earns the comparison [to Mantel] thanks to her vivid, visceral and boldly immediate storytelling . . . a hypnotic heroine for our time'' Telegraph''Chen''s Joan roars off the page. If you liked Ariadne, then this has to be your next read'' Red Magazine''Brilliant . . . Chen [presents] Joan as a beguiling, fully human mix of wariness and confidence, and fiercely protective of those she loves'' Guardian''Chen''s brilliantly imagined novel breathes new life into this famous tale. Her Joan is a riotous tomboy, a hot-headed adolescent and a decidedly unsaintly soldier - and is all the more inspiring for it. A triumph of historical fiction'' Mail on Sunday*Times Best Historical Novels of July 2022 Pick**The Week Best Novels of 2022 Pick****Girl. Warrior. Heretic. Saint?France is mired in a losing war against England. Its people are starving. Its king is in hiding. Yet out of the chaos, an unlikely heroine emerges.Reckless, steel-willed and brilliant, Joan has survived a childhood steeped in both joy and violence to claim an extraordinary - and fragile - position at the head of the French army. The battlefield and the royal court are full of dangers and Joan finds herself under suspicion from all sides - as well as under threat from her own ambition.With unforgettably vivid characters and propulsive storytelling, Joan is a thrilling epic, a triumph of historical fiction, and a feminist celebration of one remarkable - and remarkably real - woman who left an indelible mark on history.PRAISE FOR JOAN''Measured, austere, profoundly physical. I loved it'' Jo Baker, author of Longbourn''Pacy but lyrical, which takes great skill . . . Joan possesses a mystical, spiritual quality that gleams within the dirt and brutality of war, while her kindness and compassion shine through. I loved the writing, the imagery, the feeling of authenticity: this novel will stay with me for a long time'' Elizabeth Chadwick, bestselling author''This masterly and intense portrait creates a convincing three-dimensional character from the young peasant woman gifted with visions who, in her short life, followed her destiny to fight for the disputed French crown, even at the cost of her life. A highly immersive read'' Anne O''Brien, bestselling author of The Royal Game''In Katherine J. Chen''s capable hands, Joan becomes fully flesh and achingly real'' Lisa Wingate, #1 New York Times bestselling author of The Book of Lost Friends ''An epic novel with the mythic power of a fairytale'' Christina Baker Kline, #1 New York Times bestselling author of Orphan Train and The Exiles''When you look up the term ''historical fiction'' in the dictionary it should say, simply, Read Katherine J. Chen'' Steve Berry, New York Times bestselling author of The Kaiser''s Web ''A wholly original novel that inspires one''s mind and awakens one''s soul. With Joan, Katherine J. Chen has created nothing short of a masterpiece'' Alyson Richman, USA Today and internationally bestselling author of The Lost Wife ''Beautifully written and confidently told, this is a story of how feminine strength and will can change the world'' Megan Chance, bestselling author of A Splendid Ruin''This Joan is of the earth - scrappy and strong, resilient and curious. An ambitious, thrilling novel'' Fiona Davis, New York Times bestselling author of The Magnolia Palace ''Katherine J. Chen has stunningly summoned another time and place'' M.J. Rose, New York Times bestselling author of The Last Tiara ''Visceral and piercing - I was blown away'' Allison Pataki, New York Times bestselling author of The Magnificent Lives of Marjorie Post ''Every era has a need to recast the French maiden warrior in a manner that renews her relevance. In Chen''s transporting prose, you will meet a towering new Joan of Arc, one of amazing physical strength, kindness, loyalty, and endurance'' Sena Jeter Naslund, author of Ahab''s Wife, Four Spirits, and Abundance

Objev podobné jako Joan - Katherine J. Chen

Jenna Chen has spent her life in the shadow of her flawless cousin. Jessica Chen is so smart she gets the top score on every test. Jessica Chen is so beautiful people stop in the hallway to stare at her. Jessica Chen is so perfect she got into Harvard. And Jenna Chen will only ever be a disappointment. So when Jenna makes a desperate wish to become her cousin, the last thing she expects is for it to come true—literally. All of a sudden she gets to live the life she’s always dreamed of . . . but being the model student at cutthroat Havenwood Private Academy isn’t quite what she’d imagined. Worse, people seem to be forgetting that someone named Jenna Chen ever existed. But isn’t it worth trading it all away—her artistic talent, her childhood home, even the hope of golden boy Aaron Cai loving her back—to be Jessica Chen?* Kids' Indie Next Pick *

Objev podobné jako I Am Not Jessica Chen - Ann Liang

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you''ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You''ll explore the basics of the authors'' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you''ll find: Explanations of the ideal organizational structures to enable Digital Customer Success management Case studies and examples from real companies blazing new trails in Customer Success Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can''t-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.

Objev podobné jako Digital Customer Success - Nick Mehta, Kellie Capote

A stunning feminist reimagining of the life of Joan of Arc - perfect for fans of Cecily, Ariadne and Matrix''It is as if the author has crept inside a statue and breathed a soul into it, re-creating Joan of Arc as a woman for our time'' Hilary Mantel, twice Booker Prize-winning author of The Mirror & the Light''A glorious, sweeping novel . . . Richly imagined, poignant and inspiring'' Jennifer Saint, author of Ariadne''Chen earns the comparison [to Mantel] thanks to her vivid, visceral and boldly immediate storytelling . . . a hypnotic heroine for our time'' Telegraph''Chen''s Joan roars off the page. If you liked Ariadne, then this has to be your next read'' Red Magazine''Brilliant . . . Chen [presents] Joan as a beguiling, fully human mix of wariness and confidence, and fiercely protective of those she loves'' Guardian*Times Best Historical Novels of July 2022 Pick* *The Week Best Novels of 2022 Pick****Girl. Warrior. Heretic. Saint?France is mired in a losing war against England. Its people are starving. Its king is in hiding. Yet out of the chaos, an unlikely heroine emerges.Reckless, steel-willed and brilliant, Joan has survived a childhood steeped in both joy and violence to claim an extraordinary - and fragile - position at the head of the French army. The battlefield and the royal court are full of dangers and Joan finds herself under suspicion from all sides - as well as under threat from her own ambition.With unforgettably vivid characters and propulsive storytelling, Joan is a thrilling epic, a triumph of historical fiction, and a feminist celebration of one remarkable - and remarkably real - woman who left an indelible mark on history.PRAISE FOR JOAN''An electrifying creative leap - a re-imagining both vivid and compelling. A triumph!'' Annie Garthwaite, author of Cecily''Measured, austere, profoundly physical. I loved it'' Jo Baker, author of Longbourn''Riveting and beautiful. Chen has given us a new Joan for our times, who is tender, magnetic, and courageous. This is a haunting and deeply insightful novel'' Rebecca Stott, Costa award-winning author of In the Days of Rain''Pacy but lyrical, which takes great skill . . . Joan possesses a mystical, spiritual quality that gleams within the dirt and brutality of war, while her kindness and compassion shine through. I loved the writing, the imagery, the feeling of authenticity: this novel will stay with me for a long time'' Elizabeth Chadwick, bestselling author''This masterly and intense portrait creates a convincing three-dimensional character from the young peasant woman gifted with visions who, in her short life, followed her destiny to fight for the disputed French crown, even at the cost of her life. A highly immersive read'' Anne O''Brien, bestselling author of The Royal Game''A mighty novel, focussed and fierce; Chen''s Joan is a marvel'' Joanne Burn, author of The Hemlock Cure''In Katherine J. Chen''s capable hands, Joan becomes fully flesh and achingly real'' Lisa Wingate, #1 New York Times bestselling author of The Book of Lost Friends ''An epic novel with the mythic power of a fairytale'' Christina Baker Kline, #1 New York Times bestselling author of Orphan Train and The Exiles''This is the richest characterization of a historical figure I''ve encountered since Hilary Mantel''s Thomas Cromwell in Wolf Hall, and Chen''s achievement belongs in that august company'' Historical Novels Society

Objev podobné jako Joan - Katherine J. Chen

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success teamHelps new CSMs develop their skills and proficiency to be more employable and grow in their careersProvides clear guidance for managers on how to hire a stellar CSMPresents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunitiesExplains proven methods and strategies for mentoring CSMs throughout their careersOffers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

Objev podobné jako The Customer Success Professional's Handbook - Ashvin Vaidyanathan, Ruben Rabago

A practical strategy guide for building profitable customer relationships using the latest AI science and tech The New Science of Customer Relationships: Delivering the One-to-One Promise with AI is a science-based and insightful new approach to integrating the latest generative AI technologies into your company's customer communications. Analytics and marketing experts Thomas Davenport and Jim Sterne walk you through the technology and tools you need to understand, the data you need to collect, the processes you need to implement, and the ethics you need to observe to build an industry-leading customer relationship framework. In the book, you'll learn to create systems that reliably generate smart, persuasive, and hyper-personalized interactions with your company's best customers. You'll also discover how to integrate these systems directly into your firm's existing operations so you can use the tools to realize tangible financial results. Inside the book: Tips for using generative AI to analyze customer responses and extract actionable insights about how they feel and what they thinkSpecific tools and technologies you can use to collect customer data and conduct effective analytics to improve your products and servicesDiscussions of ethical guidelines to guide your organization's data and customer communication practices Perfect for marketers, sales team leaders, technology professionals, and anyone else responsible for evolving their company's customer relationships, The New Science of Customer Relationships is a hands-on playbook that explains the science of the latest customer communication technologies and walks you through exactly how to implement them.

Objev podobné jako The New Science of Customer Relationships - Jim Sterne, Thomas H. Davenport

‘Te-Ping Chen’s Land of Big Numbers contains 10 illuminating, sharp stories set in China, penned by a former investigative reporter who worked in Beijing for several years’ The Independent‘In this magnificent collection of stories, the author and former Beijing-based correspondent vividly captures the desires and losses of a richly drawn cast while drawing on the realities of contemporary China’​ CosmopolitanA dazzling debut collection which, deftly and urgently, tells the stories of those living in the biggest and most complicated country on earth. A brother competes for gaming glory while his twin sister exposes the dark side of the Communist government on her underground blog; a worker at a government call centre is alarmed one day to find herself speaking to a former lover; a delicious new fruit arrives at the neighbourhood market and the locals find it starts to affect their lives in ways they could never have imagined; and a young woman's dreams of making it big in Shanghai are stalled when she finds herself working as a florist. These are just some of the myriad lives to be evoked in The Land of Big Numbers, a collection of stories which - sometimes playfully, sometimes darkly - draws back the curtain on the realities of modern China and unveils a cast of characters as rich and complicated as any in world literature. With virtuosic brilliance, Te-ping Chen sheds light on a country much talked about but little understood and announces the birth of a bright new star in the literary firmament. “A spectacular work, comic, timely, profound. Te-Ping Chen has a superb eye for detail in a China where transformation occurs simultaneously too fast and too slow for lives in pursuit of meaning in a brave new world. Her characters are achingly alive. It’s rare to read a collection so satisfying, where every story adds to a gripping and intricate world.” Madeleine Thien, author of the Booker-shortlisted Do Not Say We Have Nothing "Te-Ping Chen shows us how much life, loss, and quiet pleasure exists in the world, just out of view." Alexandra Kleeman

Objev podobné jako Land of Big Numbers - Te-Ping Chen

You''ve Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing. The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.) However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve. Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He''ll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement. Why You Should Read This Book: Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today’s digital customers. UX is king. Identify and Target the Right Customers: Discover how to pinpoint your ideal audience and convert them into loyal customers quickly. Test and Optimize Your Approach: Master the art of testing various strategies to find the most effective way to reach and engage your customers. Written in an engaging style and packed with original insights, this is a must-read for current and aspiring marketers, customer experience leaders, and digital executives aiming to build robust customer experience strategies for their brands and organizations.

Objev podobné jako The 10-Second Customer Journey - Todd Unger

Naběračka Naběračka nbsp;HENDI Kitchen Line Grey nbsp;o délce 360 nbsp;mm nbsp;vám umožní jednoduše servírovat polévku. Vyrobena je z velmi kvalitní nerezové oceli a její použití je snadné. Je vyvedená v šedém provedení a hodí se například do gastro provozů. Naběračka splňuje normy HACCP. Klíčové vlastnosti naběračky HENDI Kitchen Line Grey o objemu 0,18 l, 90 × 360 mmNaběračka na servírování polévkyVyrobena z velmi kvalitní nerezové oceliPoužití naběračky HENDI Kitchen Line Grey nbsp;je snadnéV souladu s potravinářskou normou HACCPDélka:360 mmPrůměr pracovní části:90 mmObjem:0,18 l

Objev podobné jako Hendi Naběračka - Kitchen Line - grey - 0.18 L - o90x(H)360 mm (527207)

Chloé Atelier des Fleurs Chêne, 150 ml, Parfémované vody pro ženy, Dřevitá elegance s dotekem krémové hebkosti Dokážete si představit, jako voní jednotlivé části majestátních stromů? Jejich listy, větve, kmen? Unisex parfémovaná voda Chloé Atelier des Fleurs Chêne nabízí mnohovrstevnatou vůni, která propojuje zelenou svěžest dubových listů s krémovým santalovým dřevem a hlubokým cedrem. unisex dřevitá vůně s ambrovými a kouřovými tóny součást kolekce Chloé Atelier des Fleurs vytvořil parfumér Alexis Dadier Složení vůně: Nejprve cítíte jiskřivé citrusové tóny v podobě bergamotu a mandarinky a aromatickým vavřínovým olejem. Střed vůně tvoří dubové dřevo s cedrovým olejem a jemným květem pomerančovníku, které dohromady evokují vůni lesa po dešti. Kompozici uzavírá hebké santalové dřevo, nasládlá vanilka a další vrstva cedrového dřeva – smyslná kombinace s dlouhou výdrží. Příběh vůně: Parfémovaná voda Chêne je součástí kolekce Atelier des Fleurs značky Chloé. Tato kolekce odhaluje neznámé tváře známých květin a nabízí nový způsob, jak vnímat jejich charakter. V souladu s tímto konceptem je i design flakónu, který nese typické znaky značky Chloé. Svými vlnitými liniemi připomíná pro značku typický motiv plissé soleil, zatímco pískově zbarvené víčko vzdává hold středomořskému dědictví zakladatelky Chloé, Gaby Aghion. Vše dohromady tvoří obraz, který propojuje přírodu, styl a nadčasovou eleganci.

Objev podobné jako Chloé Atelier des Fleurs Chêne parfémovaná voda pro ženy 150 ml

Chloé Atelier des Fleurs Chêne, 50 ml, Parfémované vody pro ženy, Dřevitá elegance s dotekem krémové hebkosti Dokážete si představit, jako voní jednotlivé části majestátních stromů? Jejich listy, větve, kmen? Unisex parfémovaná voda Chloé Atelier des Fleurs Chêne nabízí mnohovrstevnatou vůni, která propojuje zelenou svěžest dubových listů s krémovým santalovým dřevem a hlubokým cedrem. unisex dřevitá vůně s ambrovými a kouřovými tóny součást kolekce Chloé Atelier des Fleurs vytvořil parfumér Alexis Dadier Složení vůně: Nejprve cítíte jiskřivé citrusové tóny v podobě bergamotu a mandarinky a aromatickým vavřínovým olejem. Střed vůně tvoří dubové dřevo s cedrovým olejem a jemným květem pomerančovníku, které dohromady evokují vůni lesa po dešti. Kompozici uzavírá hebké santalové dřevo, nasládlá vanilka a další vrstva cedrového dřeva – smyslná kombinace s dlouhou výdrží. Příběh vůně: Parfémovaná voda Chêne je součástí kolekce Atelier des Fleurs značky Chloé. Tato kolekce odhaluje neznámé tváře známých květin a nabízí nový způsob, jak vnímat jejich charakter. V souladu s tímto konceptem je i design flakónu, který nese typické znaky značky Chloé. Svými vlnitými liniemi připomíná pro značku typický motiv plissé soleil, zatímco pískově zbarvené víčko vzdává hold středomořskému dědictví zakladatelky Chloé, Gaby Aghion. Vše dohromady tvoří obraz, který propojuje přírodu, styl a nadčasovou eleganci.

Objev podobné jako Chloé Atelier des Fleurs Chêne parfémovaná voda pro ženy 50 ml

V knize Město Tchao-jüan: Brána na Tchaj-wan se Chen Ming-Pan po řadě literárních cestopisů o Japonsku znovu tematicky vrací na Tchaj-wan a tentokrát se novýma očima dívá na město Tchao-jüan, kde na mezinárodním letišti začíná svou cestu po Tchaj-wanu většina návštěvníků. Chen Ming-Panovým cílem je představit Tchao-jüan jako kulturní a moderní město, ve kterém našel svůj nový domov. Objevování Tchao-jüanu je tak plné emocí a úvah, kterými odpovídá sám sobě na otázku, proč se z hlavního města Tchaj-peje přestěhoval právě do Tchao-jüanu. Kniha je osobní a literární cestou a zároveň praktickým průvodcem. Chen Ming-Pan se snaží zachytit typickou atmosféru Tchao-jüanu a přiblížit prožitek, který při návštěvě jednotlivých míst čtenář zažívá. Pro zahraničního čtenáře je to nejen uvedení do zdejšího prostředí, ale i do způsobu myšlení a prožívání tchajwanských literátů.

Objev podobné jako Město Tchao-jüan: Brána na Tchaj-wan - Tomáš Řízek, Chen Ming-Pan

The first thorough account of a formative and little understood chapter in Chinese history  “A superb history of China’s transition into and out of the Cultural Revolution. . . . Chen and Westad—two of the best archival historians of Communist China writing today—coolly but vividly recount the extraordinary drama of this metamorphosis.”—Julia Lovell, Financial Times  Odd Arne Westad and Chen Jian chronicle how an impoverished and terrorized China experienced radical political changes in the long 1970s and how ordinary people broke free from the beliefs that had shaped their lives during Mao’s Cultural Revolution. These changes, and the unprecedented and sustained economic growth that followed, transformed China and the world.  In this rigorous account, Westad and Chen construct a panorama of catastrophe and progress in China. They chronicle China’s gradual opening to the world—the interplay of power in an era of aged and ailing leadership, the people’s rebellion against the earlier government system, and the roles of unlikely characters: overseas Chinese capitalists, American engineers, Japanese professors, and German designers. This is a story of revolutionary change that neither foreigners nor the Chinese themselves could have predicted.

Objev podobné jako The Great Transformation - Odd Arne Westad, Chen Jian

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business. You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity -- or asks their employees to invest in an activity -- in which they had little interest. Your company believes that you are its most important asset! If you are investing your own resources reading this book, that means you''re taking the most important step any of us can ever take -- a step toward personal growth. You wouldn''t read this book if all you want to do is tread water and remain the same. You must take personal responsibility for how you engage your customers -- let me show you how.

Objev podobné jako The Ultimate Customer Experience - Scott McKain

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success.In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-to-date and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today.New and updated material in this new edition includes:• New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services.• New coverage on listening to customers through research, big data, netnography and monitoring user-generated content.• Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things.• Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds.Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency.

Objev podobné jako Services Marketing: Integrating Customer Service Across the Firm 4e - Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

Technical experts are key to driving business growth and customer improvement ideas – but their commercial value is under-utilised.Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of technical experts who are not currently employed in sales roles. It offers insights from behavioural science, commercial best practices and new international research that will help technical experts and business leaders to:Understand the drivers and optimise the impact of commercial potential in technical expertsDetermine how technical experts can create customer improvement opportunities and contribute to sustainable growthImplement a practical framework that helps technical experts to increase their commercial impactOpen up leadership and HR silos to share best practices on customer improvement selling

Objev podobné jako Customer Improvement Selling - Katarina Coppe

When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

Objev podobné jako Customer Success Essentials - Kellie Lucas

DuKaS Premium Line Solingen 360, 8 cm, Manikúra a pilníky unisex, Rozšiřte škálu možností, jak upravit své nehty k dokonalosti. Produkt DuKaS Premium Line Solingen 360 vám pomůže s domácí manikúrou – ještě vylepší vaši běžnou rutinu a skvěle doplní nástroje či kosmetiku, kterou v ní už používáte. Postará se o to, aby vaše nehty měly vždy perfektní tvar a celkově pěstěný vzhled a vaše ruce tak vypadaly ještě krásněji. Vlastnosti: šetrně zastřihuje nehty optimální rozměry zaručují pohodlnou manipulaci trvanlivost ostří Jak používat: Zvedněte otočnou horní páčku a umístěte nehet mezi ostří kleštiček. Začněte na jedné straně nehtu a pokračujte stejným směrem pro odstranění nehtu.

Objev podobné jako DuKaS Premium Line Solingen 360 velké kleštičky na nehty 8 cm

The never-before-seen history of Westeros and the lands beyond. With hundreds of pages of all-new material from George R.R. Martin.If the past is prologue, then George R.R. Martin’s masterwork—the most inventive and entertaining fantasy saga of our time—warrants one hell of an introduction. At long last, it has arrived with THE WORLD OF ICE AND FIRE.George R.R. Martin, in collaboration with Elio M. García, Jr. and Linda Antonsson, has written a comprehensive history of the Seven Kingdoms, featuring the epic battles, bitter rivalries, and daring rebellions that lead up to the events in the bestselling A Song of Ice and Fire series.Collected within this volume is the accumulated knowledge, scholarly speculation, and inherited folk tales of maesters and septons, maegi and singers, including over 170 full-colour illustrations and maps, family trees for the Houses Stark, Lannister and Targaryen, and in-depth explanations of the history and culture of Westeros.This is the definitive companion volume to George R.R. Martin’s dazzlingly conceived universe; THE WORLD OF ICE AND FIRE is indeed proof that the pen is mightier than a storm of swords.

Objev podobné jako The World of Ice and Fire - Elio M. Garcia Jr., Linda Antonsson, Martin George R.R.

''A true Silicon Valley insider'' WiredWhy do some products take off? And what can we learn from them?The hardest part of launching a product is getting started. When you have just an idea and a handful of customers, growth can feel impossible. This is the cold start problem.Now, one of Silicon Valley''s most esteemed investors uncovers how any product can surmount the cold start problem - by harnessing the hidden power of network effects. Drawing on interviews with the founders of Uber, LinkedIn, Airbnb and Zoom, Andrew Chen reveals how any start-up can launch, scale and thrive._''Chen walks readers through interviews with 30 world-class teams and founders, including from Twitch, Airbnb and Slack, to paint a picture of what it takes to turn a start-up into a massive brand'' TechCrunch''Articulates the stages that every product must go through to be successful . . . and illustrates what companies need to do to achieve them'' Forbes

Objev podobné jako The Cold Start Problem - Andrew Chen

A young girl bravely faces dragons to save her mother in this magnificently illustrated folk tale inspired by Chinese mythology, from the author of The Tiger Prince.A stunning story book for kids ages 4-8 who love adventure stories and Disney movies like Moana and Encanto!For months, Mae and her parents have been traveling across the country in search of a magic flower. MaeÂ’s mother is ill, and this rare flower is the only thing that can save her, but it grows in a secret place, guarded by dragons. Mae vows to herself that she will find the flower and save her mother. One night she wakes to a vision of light that beckons her to follow, but does she have the courage to face the dragons?A new book by the talented author and illustrator Chen Jiang Hong, The Dragon Flower is a strikingly illustrated story of bravery, compassion, and kindness that young readers will want to turn to again and again. A wonderful companion piece to Chen Jiang HongÂ’s The Tiger Prince, also published by NYRB.

Objev podobné jako Dragon Flower - Alyson Waters, Chen Jiang Hong

An engaging exploration of what it means to be asexual in a world that’s obsessed with sexual attraction, and what the ace perspective can teach all of us about desire and identity.What exactly is sexual attraction and what is it like to go through life not experiencing it? What does asexuality reveal about gender roles, about romance and consent, and the pressures of society? This accessible examination of asexuality shows that the issues that aces face—confusion around sexual activity, the intersection of sexuality and identity, navigating different needs in relationships—are the same conflicts that nearly all of us will experience. Through a blend of reporting, cultural criticism, and memoir, Ace addresses the misconceptions around the “A” of LGBTQIA and invites everyone to rethink pleasure and intimacy.Journalist Angela Chen creates her path to understanding her own asexuality with the perspectives of a diverse group of asexual people. Vulnerable and honest, these stories include a woman who had blood tests done because she was convinced that “not wanting sex” was a sign of serious illness, and a man who grew up in a religious household and did everything “right,” only to realize after marriage that his experience of sexuality had never been the same as that of others. Disabled aces, aces of color, gender-nonconforming aces, and aces who both do and don’t want romantic relationships all share their experiences navigating a society in which a lack of sexual attraction is considered abnormal. Chen’s careful cultural analysis explores how societal norms limit understanding of sex and relationships and celebrates the breadth of sexuality and queerness.

Objev podobné jako Ace - Angela Chen

Peek inside this vibrant guide to enjoy the enchanting, intricate patterns that have made author Lydia Cheney the “Kaleidoscope Queen”! This book captures both the quirks and visually stimulating wonders of the English Paper Piecing technique. Cheney is a master of EPP and, having overcome dyslexia to master her kaleidoscope methods, has built an intuitive way for students to digest these notoriously challenging patterns. Whether you’re a seasoned or a novice quilter, you’ll find that the step-by-step guidance within will help you refine your fussy-cutting skills and confidently create kaleidoscope blocks like you’ve been at it for years. Or go beyond the “scope” of the theme to craft different motifs, including animals, hearts, and feathers. In no time, you’ll be quilting for small accent pieces like pillows or even building more ambitious, fully formed quilts.

Objev podobné jako Pieced Kaleidoscope Quilt Blocks - Lydia Cheney

Explora la herencia mexicana con la pequeña Andrea y descubra la historia del Día de los Muertos, una festividad que transforma la muerte en una alegre celebración de la vida. A través de los cuentos de la abuelita de Andrea, La historia del Día de los Muertos presenta los orígenes de esta celebración. También explica su significado para las familias mexicanas y cómo ha crecido y se ha expandido, especialmente hacia el norte, en los Estados Unidos.Este encantador libro ilustrado sigue a la pequeña Andrea mientras descubre como la festividad se originó en ceremonias de los antiguos aztecas y cómo ha evolucionado con el tiempo hasta trascender las fronteras de México. La pequeña Andrea explora diferentes épocas y figuras históricas que reflejan la resistencia y permanencia de esta tradición a lo largo través de los años. La historia del Día de los Muertos ofrece una conexión muy personal y significativa con la festividad, que rodea la época de Halloween, una celebración más comercial. Este libro brinda a los niños la oportunidad de transformar un tema que suele ser aterrador en una perspectiva más matizada, resaltando la importancia de celebrar la vida, la familia y los amigos.Magníficamente ilustrada, esta libro invita a un público joven a interactuar directamente con la festividad y la cultura mexicana a través de sus muchos elementos distintivos, cómo las calaveras de azúcar, el papel picado, las ofrendas, las catrinas y mucho más.A los jóvenes lectores les encantará aprender, junto a la pequeña Andrea, sobre la increíble historia y las tradiciones del Día de los Muertos y su alegre celebración de la vida.Join Little Andrea on an exploration of her Mexican heritage and the history of the Day of the Dead, a holiday that transforms death into a joyful celebration of life.Through detailed stories told by Little Andrea’s beloved abuela, The Dia de Los Muertos Story reveals to young readers the origins of Dia de los Muertos, or the Day of the Dead, what it means to Mexican families, and how it has grown and expanded to other parts of the world, specifically north into the United States. This enchanting picture book follows Little Andrea as she discovers how what began as ceremonies practiced by the ancient Aztecs has evolved into a holiday recognized far beyond the borders of Mexico. As the story unfolds, Little Andrea explores significant moments in history and historical figures that demonstrate the endurance of the holiday through the ages. The Dia de Los Muertos Story offers children a deeply personal and more meaningful way to connect with the season surrounding the more commercial celebration of Halloween, giving an opportunity to transform the often-scary topic of death into a more nuanced perspective that includes the important celebrations of life, family, and friends. Gorgeously illustrated, this guide to understanding Dia de los Muertos encourages a young audience to engage directly with the holiday and Mexican culture through its many hallmarks such as sugar skulls, papel picado, ofrendas, catrinas, and more.Young readers will love learning beside Little Andrea about the incredible history and traditions of Dia de los Muertos and its joyful celebration of life.

Objev podobné jako La historia del Dia de los Muertos / The Dia de Los Muertos Story - Andrea Jauregui De La Torre

Kiosk Stand, Floorstand, Customer Display, Back-To-Back Monitor, height of stand positions center of display: 1047mm, 1013mm (customer display), fits for: KC50

Objev podobné jako Zebra 3PTY-SC-2000-PB2-01 Kiosk Stand, Floorstand, Customer Display

In The Automatic Customer, John Warrillow provides the essential blueprint for turning your customers into subscribersThe lifeblood of your business is repeat customers. But customers can be fickle, markets shift and competitors are ruthless. So how do you ensure a steady flow of business? The secret - no matter what industry you''re in - is finding and keeping automatic customers.These days virtually anything you need can come through a subscription. Far beyond Spotify and Netflix, companies in nearly any industry, from home contractors to florists, can build subscriptions into their business.Subscription is the key to increasing cash flow, igniting growth and boosting the value of your company. Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 per cent of sales growth, The Automatic Customer will be your secret weapon.''Read, apply and watch your bank deposits grow every month'' Chris Guillebeau, bestselling author of The $100 Startup''If you have a business, or are thinking about starting one, this book will be the best investment you''ve ever made'' Bo Burlingham, editor-at-large of Inc. and author of Small Giants and Finish BigJohn Warrillow, the author of Built to Sell, is the founder of The Value Builder Systemâ„¢ where advisors help company owners increase the value of their business. Previously, he founded Warrillow & Co., a subscription-based research business dedicated to helping Fortune 500 companies market to small business owners. A sought-after speaker and popular Inc.com columnist, he lives in Toronto.

Objev podobné jako The Automatic Customer - John Warrillow

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.

Objev podobné jako Customer Success - Dan Steinman, Nick Mehta, Lincoln Murphy

All the neighbours have secrets. But how far will they go to keep them?''Andrea Mara''s best book yet. Absolutely outstanding!'' Claire Douglas''I was hooked from first page to last.'' Liz Nugent''Andrea Mara is a star.'' Lee ChildGet ready for your new obsession - the unputdownable new thriller from the No.1 bestseller.Have you ever sent a message to the wrong person?You text your sister. Your message is full of gossip about your neighbour. But you accidentally send it to the entire local community WhatsApp group instead.Now everyone knows what you did.As rumour spreads like wildfire through the picture-perfect neighbourhood, you convince yourself that people will move on, that this will quickly be forgotten. But then you receive the first death threat.And someone wants you dead.The next day, a woman has been murdered. And what’s even more chilling is that she had the same address as you – 26 Oakpark – but in a different part of town. Did the killer get the wrong house? It won’t be long before you find out…*** Readers love It Should Have Been You! ***''OMG what a book! I love Andrea Mara books but this one is the best I''ve read!'' FIVE-STAR Reader Review''Tense, gripping, everything you expect from Andrea. Loved it!'' FIVE-STAR Reader Review''The queen of the hook and twist so be prepared....and enjoy!'' FIVE-STAR Reader Review''Absolutely amazing! I loved, loved, loved every second!'' FIVE-STAR Reader Review''Wow! This book is superb!! I...inhaled it in record time!!'' FIVE-STAR Reader Review''The twists and turns in this story are unreal...buckle up and enjoy the ride!!!!'' FIVE-STAR Reader Review''This was an absolutely phenomenal read.'' FIVE-STAR Reader Review''Another 5 star book from Andrea Mara! I couldn’t turn the pages quick enough!'' FIVE-STAR Reader Review''So many twists and turns and shocks, it was brilliant!'' FIVE-STAR Reader Review''I’m officially an Andrea Mara fan and addict. For any suspense thriller fan this needs to be on your tbr.'' FIVE-STAR Reader Review

Objev podobné jako It Should Have Been You - Andrea Mara

‘An amazing book . . . Read it gang, honestly’ Zoe Ball‘I haven''t read a book for a long time that so often had me close to tears’ Observer‘Inspirational . . . You can call this good teaching; what it looks like is love’ Evening StandardThe powerful, inspiring story of Andria Zafirakou, ''the best teacher in the world'', and what it takes to work on the frontlines of education todayArts teacher Andria Zafirakou was always a rule-breaker. At her inner-city London school where more than eighty languages are spoken, she would sense urgent needs; mending uniforms, calling social services, shielding vulnerable teens from gangs. And she would tailor each class to its pupils, fiercely believing in the power of art to unlock trauma, or give a mute child the confidence to speak. Time and again, she would be proved right. So in 2018, when Andria won the million-dollar Global Teacher Prize, she knew exactly where the money would go: back into arts education for all. Because today, the UK government’s cuts and curriculum changes are destroying the arts, while their refusal to tackle the most dangerous threats faced by children – cyber-bullying, gang violence, hunger and deprivation – puts teachers on the safeguarding frontline. Andria’s story is a rallying wake-up call that shows what life is really like for schoolchildren today, and a moving insight into the extraordinary people shaping the next generation.Praise for Andria Zafirakou:‘A magic combination of belief and compassion’ Financial Times‘Andria Zafirakou should be an inspiration to all’ i‘Zafirakou’s generosity offers a gleam of hope in a world that can seem unremittingly dark’ Guardian‘An amazing person . . . What struck me was just her sheer joy’ Jeremy Vine, BBC Radio 2‘Where others might have given up, Andria has made it her mission to ensure [her students] get the best possible start in life’ Daily Mail

Objev podobné jako Those Who Can, Teach - Andria Zafirakou

Víno - bílé, suché, Cuvée, oblast San Juan, vinařství Las Moras, Argentina, ročník 2019, objem 0,75 l, obsah alkoholu 12,5 %. Zboží určené pro osoby starší 18 let. Přepočet Rádi popíjíte a vychutnáváte bílé víno? Potom si jistě oblíbíte bílé víno Las Moras z odrůdy Cuvée. Toto víno se řadí mezi suchá, která jsou charakteristická svou příchutí s vyšší aciditou. Argentina je zemí, ve které má tato varianta svůj počátek. V balení se nachází 0,75 l vína Las Moras. Jeho citrusová a květinová vůně na vás udělá dojem již při prvním otevřením lahve. Tato varianta vína by se měla podávat při teplotě 9-11 °C. Nabízené víno Las Moras obsahuje 12,5 % alkoholu. Zásadní přednosti vína LAS MORAS Intis Chardonnay Chenin 2019 0,75l Bílé víno Las Moras ideální pro zvláštní příležitosti či oslavy Svým obsahem cukru se označuje jako suché Vyrobeno z odrůdy Cuvée Víno je původem z vinařství Las Moras Obsah alkoholu se rovná 12,5 % Vůně citrusů Ročník 2019 Toto víno vyrábí...

Objev podobné jako LAS MORAS Intis Chardonnay Chenin 2019 0,75l (7791540127151)

Šampaňské - brut, Pinot Noir, oblast Champagne, vinařství Andre Clouet, Francie, objem 0,75 l, obsah alkoholu 12 %. Zboží určené pro osoby starší 18 let. Přepočet Proslulou vinařskou oblast Champagne byste našli na severovýchodě Francie. V 17. století se zde začalo vyrábět šumivé víno, které si jako jediné na světě může říkat pravé šampaňské. Ty nejlepší podmínky na pěstování šampaňského vína má právě chladné a vlhké klima panující v této oblasti. Máte-li v oblibě klidné posezení se sklenkou tohoto lahodného moku, pak určitě vyzkoušejte šampaňské Andre Clouet. Pravé francouzské šampaňské víno se také skvěle hodí na oslavy či významné události. K jeho výrobě byly použity hrozny odrůdy Pinot Noir. Šampaňské brut nature Andre Clouet obsahuje 12 % alkoholu. Správná servírovací teplota podtrhne jeho výjimečnou chuť a měla by se pohybovat v rozmezí 6-8 °C. Hlavní vlastnosti šampaňského vína André Clouet Silver Brut 0,75l 12% Šampaňské Andre Clouet je ideální pro...

Objev podobné jako André Clouet Silver Brut 0,75l 12% (9788087423905)

Stropní světlo - s žárovkou G4, světelný tok 1200 lm, výška 17 cm, šířka 45 cm, materiál kov, IP20, Plánujete zútulnit svoji domácnost moderním světlem? Se stropním světlem Donoci uděláte na každého dojem. Jeho jednoduchý moderní styl přirozeně splyne s designem vašeho domova. Stropní světlo svítí s intenzitou 1200 lm. Pro správnou funkčnost světla jej zapojte do klasické elektrické sítě. Chcete-li se seznámit s technickými specifikacemi, tak vězte, že potřebuje napětí 12 V. S tím je poté spjat i příkon, jenž se zastavil na 20 W. Benefit se schovává za přítomností stupně krytí IP20. Tudíž se hodí zejména do interiéru. Jeho design podtrhuje stříbrná barva. Ptáte-li se na jeho rozměry, tak ty dosahují 17 × 45 × 45 cm. Pro jeho výrobu byl zvolen kvalitní materiál, jímž je kov. Světlo vytváří žárovka, která je součástí balení. Rozhodující vlastnosti stropního světla Stropní svítidlo CHENeY 9xG4/20W/12V/230V+LED Stropní světlo Donoci je vhodné pro vnitřní použití K...

Objev podobné jako Stropní svítidlo CHENeY 9xG4/20W/12V/230V+LED (83509)

Diamantové malování - motiv velkých malířů, s rámem a s vypnutím plátna, orientace na výšku, kulaté diamanty, 20 barev, aplikační pero, diamanty, ochranná fólie, pinzeta a sáčky v balení, vhodné od 4 let Klíčové vlastnosti produktu Diamondi - Diamantové malování - MALBA V ALBU (CHEN HONGSHOU), 40x50 cm, Vypnuté plátno na rám Diamantové malování je jako dělané pro umělecky zaměřené jedince Námět: velcí malíři V balení se nachází aplikační pero, diamanty, ochranná fólie, pinzeta a sáčky Obraz je orientovaný na výšku Malování zvládnete i bez předchozích zkušeností Tvar diamantů je kulatý Rám je součástí obrazu Plátno je již vypnuté, takže můžete začít ihned malovat K namalování obrázku využijete 20 barev

Objev podobné jako Diamondi - Diamantové malování - MALBA V ALBU (CHEN HONGSHOU), 40x50 cm, Vypnuté plátno na rám (606430B)

Malování podle čísel - tématika velcí malíři, plátno, sada štětců, barvy a vymalovaný vzor součástí balení Klíčové vlastnosti malování podle čísel Zuty - Malování podle čísel - MALBA V ALBU (CHEN HONGSHOU), 80x100 cm, vypnuté plátno na rám Malování podle čísel se hodí pro všechny tvořivé jedince Materiálem plátna je dřevo a len Námět: velcí malíři V balení se nachází plátno, sada štětců, barvy a vymalovaný vzor K tomu, aby byl výsledek podle představ, poslouží 30 akrylových barev

Objev podobné jako Zuty - Malování podle čísel - MALBA V ALBU (CHEN HONGSHOU), 80x100 cm, vypnuté plátno na rám (HRAmmb09023nad)

Hudební CD - Andre Rieu představuje své album Happy Together - nádhernou a emocionální „ódu na radost” oslavující návrat k životu, štěstí a lásce! Pro toto album si Andre osobně vybral své oblíbené písně z celého světa. Andre Rieu představuje své album Happy Together - nádhernou a emocionální „ódu na radost” oslavující návrat k životu, štěstí a lásce! Pro toto album si Andre osobně vybral své oblíbené písně z celého světa. Rok vydání : 2021 Seznam stop CD, DVD Semper Fidelis / You are my Sunshine / Waves of the Danube / Happy Together / Egyptian March / Slavko play for us / El Capitan / Estudiantina / Valencia / Berliner Luft / Wiyathul / Circus Renz / Maastricht, City Of Jolly Singers / Skoda Lasky (Rosamunde) / André Goes Marching On (Medley) / When I #039;m Sixty Four / La Bamba / Can #039;t help falling in love / All my life

Objev podobné jako Rieu André: Happy Together (Deluxe) (2x CD) - CD (5488680)

Diamantové malování - motiv velkých malířů, bez rámu a bez vypnutí plátna, orientace na výšku, kulaté diamanty, 20 barev, aplikační pero, diamanty, ochranná fólie, pinzeta a sáčky v balení, vhodné od 4 let Klíčové vlastnosti produktu Diamondi - Diamantové malování - MALBA V ALBU (CHEN HONGSHOU), 40x50 cm, bez rámu a bez vypnutí plát Diamantové malování si oblíbí všichni tvořiví lidé Téma: velcí malíři V balení se nachází aplikační pero, diamanty, ochranná fólie, pinzeta a sáčky Orientace na výšku Diamantové malovaní je ideální pro začátečníky Tvar diamantů je kulatý Před samotným malováním je potřeba vypnout plátno K tomu, abyste měli obrázek tip ťop, využijete 20 barev

Objev podobné jako Diamondi - Diamantové malování - MALBA V ALBU (CHEN HONGSHOU), 40x50 cm, bez rámu a bez vypnutí plát (606430A)

Audiokniha: Dramatizovaná četba kriminálního thrilleru podle skutečné události Kdo vraždil? Byl to vůbec člověk, nebo symbolický černý jezdec, o němž se v kraji tradují ústně vyprávěné historky... Strhující drama nemilosrdného vyvraždění statkářské rodiny s prvky psychologické studie. Námětem knihy Jedlová samota je skutečná událost, která se stala v Bavorsku po světové válce. Pachatel nebyl nikdy usvědčen. Podrobnosti rozkrývají obyvatelé horské vesnice při výsleších na policii. Hlavním vypravěčem je neznámý pozorovatel (jakési Boží oko nebo alter ego vraha). Autorka Jedlové samoty Andrea Maria Schenkelová si do svého literárního příběhu vraha dosadila. Zvolila jednoho z hlavních podezřelých při vyšetřování skutečné události. Přiklonila se tedy k jedné z nejpravděpodobnějších verzí. Jedlová samota byla ověnčena několika literárními cenami, například cenou Deutscher Krimi Preis nebo švédskou cenou Martin Beck Award. V Německu se prodal více než jeden milion knižních výtisků, vznikla úspěšná audiokniha a byl natočen film. Kniha byla vydána také v mnoha dalších zemích světa. V hlavních rolích účinkují: Jiří Dvořák a Lukáš Hlavica Dále hrají: Růžena Merunková, Viktor Dvořák, Andrea Elsnerová, Renata Rychlá, Lukáš Křišťan, Dušan Sitek, Jan Meduna, Oldřich Navrátil, Ljuba Krbová, Simona Babčáková, Kryštof Nohýnek, Marcela Nohýnková, Klára Sedláčková-Oltová, Daniel Šváb, Petr Vršek V dětských rolích: Josefína Bianca Štěpánková a Alberto Tošner Záznam zvuku, střih, mixáž a digitální mastering: Dominik Budil, 2017 Režie: Jindřiška Nováková Andrea Maria Schenkelová Andrea Maria Schenkel se narodila v roce 1962 v německém Řezně. V roce 2006 vydala svůj debut „Jedlová samota", za který obdržela v roce 2007 Německou cenu za detektivní román a Cenu Friedricha Glaubera. Práva na knihu byla dosud prodána do 11 zemí. Svou prvotinou se Andrea Maria Schenkel postarala hned o rozruch. Bylo to detektivkové překvapení posledních let. Kniha byla také namluvena na CD. Stejně si vedl i její druhý detektivní román „Studený led". Jiří Dvořák (1967) Úspěšně vystudoval herectví na Janáčkově akademii múzických umění a vzápětí získal angažmá v Městském divadle v Brně. V roce 1999 dostal nabídku působit v pražském Divadle na Vinohradech, jehož předním členem je dodnes. Je známý spíše z televizních filmů a inscenací, jako POKOJ BEZ OKEN, VŮNĚ VANILKY, BROUK V HLAVĚ a znamenitá detektivka v režii Jiřího Stracha VYVRAŽDENÍ RODINY GREENŮ. Ve filmu ANDĚL PÁNĚ, ztvárnil čerta Uriáše, který provází anděla Petronela. Co se seriálů týče, mohli jsme ho vidět v Pojišťovně štěstí nebo Světlech pasáže. Lukáš Hlavica (* 1965) Je absolventem herectví na pražské DAMU, kde posledních dvacet let působí jako pedagog. Kromě herectví a výuky se úspěšně věnuje divadelní i rozhlasové režii. Dlouhodobě spolupracuje s Českým rozhlasem, působil v Národním divadle i v Divadle na Vinohradech, poté na čtyři roky zakotvil jako režisér v Dejvickém divadle (jeho inscenace Bratři Karamazovi se hrála bezmála 15 let).

Objev podobné jako Jedlová samota - Andrea Maria Schenkelová - audiokniha

How will artificial intelligence change our world within twenty years?AI will be the defining development of the twenty-first century. Within two decades, aspects of daily human life will be unrecognizable. AI will generate unprecedented wealth, revolutionize medicine and education through human-machine symbiosis, and create brand new forms of communication and entertainment.However, AI will also challenge the organizing principles of our economic and social order and bring new risks in the form of autonomous weapons and smart technology that inherits human bias. AI is at a tipping point, and people need to wake up-both to AI's radiant pathways and its existential perils for life as we know it. In this provocative, utterly original work of "scientific fiction," Kai-Fu Lee, the former president of Google China and bestselling author of AI Superpowers, joins forces with celebrated novelist Chen Qiufan to imagine our AI world in 2041 in ten gripping short stories.Gazing toward a not-so-distant horizon, AI 2041 offers urgent insights into our collective future and reminds us that we are the authors of our own destiny.

Objev podobné jako AI 2041 - Kai-Fu Lee, Chen Qiufan

Autorizovaná románová biografie současného čínského taoistického mistra. Wang Li-pching (*1949, Wang Liping) je Předavatelem 18. generace školy Dračí brána, taoismu Úplné reality, jež vytváří novou srozumitelnou formu taoismu, zahrnující i prvky buddhismu a konfucianismu. Jeho dva dlouhodobí žáci Chen Kaiguo a Zheng Shunchao zpracovali jeho příběh v podobě autorizované románové biografie, čtivého a poutavého příběhu ze současné Číny, v němž se skrývá skutečný průběh předávání nauky esoterního taoismu. Představte si, že by za vámi ve třinácti letech přišli tři staří taoističtí mistři a uvedli vás do tajemství a praktik tradice esoterního poznání, která byla shromažďována a kultivována přes jedenáct staletí. Zní vám to jako pohádka? Přesně to se však v roce 1962 přihodilo Wang Li-pchingovi. Kniha vypráví podivuhodný příběh patnáctileté cesty tří mistrů a jejich učně. Zároveň dává nahlédnout do po staletí střeženého systému a praxe výuky Předavatelů taoistické školy Dračí brána, do tajů čínské zdravovědy, ale i pod roušku reality v období kulturní revoluce v Číně.

Objev podobné jako Otevření dračí brány - Chen Kaiguo, Zheng Sunchao

An edited collection that explores the multifaceted experiences of Chinese culinary modernity both within and outside of mainland China from the mid-19th century to present.Modern Chinese Foodways defines some of the major processes by which Chinese food and foodways have become modern, with a focus on the period from the mid-nineteenth to the twenty-first century. The editors, Jia-Chen Fu, Michelle T. King, and Jakob A. Klein, highlight four prominent areas of change: commodification of food production; the scientization of expertise and the development of new food technologies; the creation of new culinary identities based on gender, ethnicity, and nation; and the circuits of migration taking place since the nineteenth century.This collection argues that Chinese food and foodways are very much modern—not a given in the face of the chorus of voices that insists on emphasizing its ancient roots—in ways that both recall the experiences of other cultures, as well as in ways unique to China’s own historical trajectory. The book combines incisive, original scholarship by thirteen leading voices in the field with editorial essays on the past and future of Chinese food studies to frame the field of inquiry for the next generation of Chinese food studies scholars. Demonstrating the significance of modern Chinese foodways to the phenomenon of culinary modernity writ large, which is still largely shaped by Euro-American perspectives and priorities, Modern Chinese Foodways is the first book of its kind.

Objev podobné jako Modern Chinese Foodways - Jia-Chen Fu, Michelle T. King

A GOOD MORNING AMERICA BOOK CLUB PICK''A layered, beautifully written, and deeply moving novel. Karissa Chen masterfully blends love, music, history, and heartbreak to create a sweeping tale that spans decades and continents''Abi Daré''[Homeseeking] weaves expertly between present and past, telling the story of childhood sweethearts who meet again late in life and are torn between looking back and moving on''Celeste Ng''Wonderfully cinematic, gorgeously orchestrated . . . like any tried-and-true epic (think Pachinko or The Joy Luck Club) . . . Homeseeking is just a genuine pleasure to read''San Francisco Chronicle''As I tearfully turned the last page of Homeseeking, I knew that it had earned a place on my top shelf . . . unforgettable''Washington Post''One of the best debut novels of this century''Pittsburgh Post-GazetteSuchi first sees Haiwen in their Shanghai neighbourhood when she is seven years old, drawn by the sound of his violin. Their childhood friendship blossoms into love, but when Haiwen secretly enlists in the Nationalist army in 1947 to save his brother from the draft, Suchi is left with just his violin and a note: Forgive Me.Sixty years later, recently widowed Haiwen spots Suchi at a grocery store in Los Angeles. It feels to Haiwen like a second chance, but Suchi has only survived by refusing to look back. In the twilight of their lives, can they reclaim their past and the love they lost? Homeseeking follows the separated lovers through six decades of tumultuous Chinese history, telling Haiwen''s story from the present to the past while tracing Suchi''s from her childhood to the present, meeting at the crucible of their lives. From Shanghai to Hong Kong, Taiwan, and the United States, neither loses sight of the home they hold in their hearts.''A love story in more ways than one, Homeseeking is a beautiful, nuanced look at Chinese history, family, young love, and the wisdom of age''Vanessa Chan

Objev podobné jako Homeseeking - Chen Karissa

Join Little Andrea on an exploration of her Mexican heritage and the history of the Day of the Dead, a holiday that transforms death into a joyful celebration of life.Through detailed stories told by Little Andrea’s beloved abuela, The Dia de Los Muertos Story reveals to young readers the origins of Dia de Los Muertos, or the Day of the Dead, what it means to Mexican families, and how it has grown and expanded to other parts of the world, specifically north into the United States. This enchanting picture book follows Little Andrea as she discovers how what began as ceremonies practiced by the ancient Aztecs has evolved into a holiday recognized far beyond the borders of Mexico. As the story unfolds, Little Andrea explores significant moments in history and historical figures that demonstrate the endurance of the holiday through the ages. The Dia de Los Muertos Story offers children a deeply personal and more meaningful way to connect with the season surrounding the more commercial celebration of Halloween, giving an opportunity to transform the often-scary topic of death into a more nuanced perspective that includes the important celebrations of life, family, and friends. Gorgeously illustrated, this guide to understanding Dia de los Muertos encourages a young audience to engage directly with the holiday and Mexican culture through its many hallmarks such as sugar skulls, papel picado, ofrendas, catrinas, and more.Young readers will love learning beside Little Andrea about the incredible history and traditions of Dia de los Muertos and its joyful celebration of life.The Holiday Celebration series from becker&mayer! kids honors the diverse holidays and milestones that shape the cultural fabric of the United States. Though these traditions may have originated elsewhere, brought to our shores by ancestors from around the world, they have endured and evolved to weave the vibrant tapestry of American life. The series includes picture books and their companion kid-friendly cookbooks that share stories uniquely representative of the American experience—an experience that is multilayered, eclectic, inclusive, and joyfully beautiful.Also available from the series:The Juneteenth Story, The Juneteenth Cookbook, The Dia de Los Muertos Cookbook, and The Kwanzaa Story.

Objev podobné jako The Dia de Los Muertos Story - Andrea Jauregui De La Torre

On May 25, 1983, Star Wars cemented its legacy as the greatest movie franchise of all time with the release of Return of the Jedi. In honor of the fortieth anniversary, forty storytellers re-create an iconic scene from Return of the Jedi through the eyes of a supporting character, from heroes and villains, to droids and creatures. From a Certain Point of View features contributions by bestselling authors and trendsetting artists:• Olivie Blake provides a chilling glimpse into the mind of Emperor Palpatine. • Saladin Ahmed recounts the tragic history of the rancor trainer. • Charlie Jane Anders explores the life and times of the Sarlacc. • Fran Wilde reveals Mon Mothma's secret mission to save the Rebel Alliance. • Mary Kenney chronicles Wicket the Ewok's quest for one quiet day on the forest moon of Endor. • Anakin Skywalker becomes one with the Force in a gripping tale by Mike Chen. Plus more hilarious, heartbreaking, and astonishing tales from:Tom Angleberger, Kristin Baver, Akemi Dawn Bowman, Emma Mieko Candon, Olivia Chadha, Gloria Chao, Adam Christopher, Paul Crilley, Amal El-Mohtar, M. K. England, Jason Fry, Adam Lance Garcia, Lamar Giles, Max Gladstone, Thea Guanzon, Ali Hazelwood, Patricia A. Jackson, Alex Jennings, Jarrett Krosoczka, Sarah Kuhn, Danny Lore, Sarah Glenn Marsh, Kwame Mbalia, Marieke Nijkamp, Danielle Paige, Laura Pohl, K. Arsenault Rivera, Dana Schwartz, Tara Sim, Phil Szostak, Suzanne Walker, Hannah Whitten, Sean Williams, Alyssa Wong

Objev podobné jako Star Wars: From a Certain Point of View - Ahmed Saladin, Charlie Jane Andersová, Mike Chen, Olivie Blake, Mary Kenney, Fran Wilde

A gripping first-hand account from inside the halls of Congress as Donald Trump and his enablers betrayed the American people and the Constitution-leading to the violent attack on the Capitol on 6th January 2021-by the House Republican leader who dared to stand up to it.In the aftermath of the 2020 presidential election, Donald Trump and many around him, including certain other elected Republican officials, intentionally breached their oath to the US Constitution: they ignored the rulings of dozens of courts, plotted to overturn a lawful election, and provoked a violent attack on the Capitol.Liz Cheney, one of the few Republican officials to take a stand against these efforts, witnessed the attack first-hand, and then helped lead the Congressional Select Committee investigation into how it happened. In Oath and Honor, she tells the story of this perilous moment in US history, those who helped Trump spread the stolen election lie, those whose actions preserved the constitutional framework, and the risks the US faces and the worldwide implications.

Objev podobné jako Oath and Honor: the explosive inside story from the most senior Republican to stand up to Donald Trump - Liz Cheney

Attract More Joy, Luck, and Magic to Every Aspect of Your Life Taiwanese American authors Pamela Chen and Samantha Blossom teach you how to use ancient, Far Eastern magic in a modernized way, no matter your background or experience level. With their help, you can shift your mindset and unlock divine success through sacred energetic practices that anyone can tap into immediately. The Mandarin Tree shares the wisdom of Asia in an accessible way, presenting insights on mystical beings and animal magic, goddesses and ancestors, crystals, Feng Shui, and the Five Elements. Discover techniques that call in the power of the Laughing Buddha, the Money Frog, the lunisolar zodiac, and more. With these easy-to-use methods, you can unlock your mandarin tree magic, step into the prosperity portal, and manifest your most magical life. Includes a foreword by Benebell Wen, author of The Tao of Craft

Objev podobné jako The Mandarin Tree - Pamela Chen, Samantha Blossom

The third volume of Kurkov’s critically acclaimed, intimate and deeply moving war diaries: a poignant, personal account of life under siege in Ukraine – rich with humanity, dark humour, and unforgettable resilience amidst devastation. “Clever, passionate” The Times “The pieces are flawlessly structured; the tone is devoid of self-pity … Yet saturating the book is a note of savage black comedy, the farce of a world made weird by unimaginable violence” Spectator “Uplifting and utterly defiant” Daily Express “No-one with the slightest interest in this war, or the nation on which it is being waged, should fail to read Andrey Kurkov” Daily Mail ______ Andrey Kurkov’s war diaries continue – a searing, deeply human portrait of a nation reshaped by war. In this third volume of Andrey Kurkov’s war diaries, Ukraine’s greatest living writer chronicles the third year of the full-scale invasion from his home in Kyiv and from journeys all over the country – capturing moments of horror, resilience, absurdity and grace with unmatched clarity. Children on a contested border wear hooded bulletproof vests to school; soldiers write haiku; professional clowns go to war; and the mother of a young soldier, killed in battle, uses his compensation money to create a rehabilitation centre for veterans. Roses bloom across Ukraine in quiet tribute to a florist and soldier killed in Avdiivka, remembered by those who once bought his flowers. The Dnipro River seems to slow when the first missiles fall, as though nature itself had paused in shock. In Pokrovsk, 7,500 residents refuse to leave a city that no longer exists – their homes obliterated but their will unbroken. A general’s seventeen-year-old pet toad becomes an iconic symbol of defiance. And buried beneath a cherry tree, a murdered writer’s final diary is recovered, a haunting echo of a silenced voice. From the home front to the trenches, Kurkov captures the rhythms of survival – the quiet rituals, unlikely joys, unexpected humour and appalling costs – in an intimate and deeply moving record of national endurance. Three Years on Fire is a luminous act of remembrance, rich with unforgettable detail and human spirit, from a writer whose voice stands witness to everything Ukraine has lost – and everything it refuses to give up. From the international bestselling author of The Stolen Heart, Death and the Penguin and The Grey Bees ______ Praise for Andrey Kurkov’s war diaries “Andrey Kurkov [is] one of the most articulate ambassadors to the West for the situation in his homeland,” Sam Leith, Spectator “Immediate and important … From the grim incredulity at Russians massing on the border to the displacement of millions of people, this is an insider's account of how an ordinary life became extraordinary. It is also about survival, hope and humanity,” Helen Davies, The Times “Ukraine’s greatest novelist is fighting for his country,” Giles Harvey, New York Times “The author's on-the-ground account is packed with surprising details about the human effects of the Russian assault ... His voice is genial but also impassioned, never more so than when deploring Putin's efforts to erase Ukrainian culture and history. Ukraine, he says, ‘will either be free, independent and European, or it will not exist at all’. That's why the war has to be fought, with no concession of territory. And he remains quietly hopeful that it will be won,” Blake Morrison, Guardian

Objev podobné jako Three Years On Fire - Andrey Kurkov

The world's cutest cat detective is back on the case in this indie bestselling series. Li Chen's newest Detective Beans adventures are a must-read for anyone who loves mystery stories, cute animals, and hilarious original storytelling.Detective Beans is back on the case! In this series of mysteries and adventures, the world''s cutest cat detective comes to the aid of her fellow villagers, searching for a cookie thief (with surprising results!), aiding a deceptive duck in the recovery of lost goods, and even doing his best to help a confused bear prove that the moon is made of cheese. In addition to these small capers, Adventures in Cat Town features behind-the-scenes footage of the crime-solving documentary directed by Beans best friend, Biscuits, as well as comics, stories, and even horoscopes illustrated by Beans himself. Called a "must-read" by School Library Journal and "absurdly funny and clever" by Kirkus, it''s no mystery why this new series is such a hit!

Objev podobné jako Detective Beans: Adventures in Cat Town - Li Chen

Economists dream of equilibrium. It’s time to wake up. In mainstream economics, markets are ideal if competition is perfect. When supply balances demand, economic maturity is orderly and disturbed only by shocks. These ideas are rooted in doctrines going back thousands of years, yet, as James K. Galbraith and Jing Chen show, they contradict the foundations of our scientific understanding of the physical and biological worlds. Entropy Economics discards the conventions of equilibrium and presents a new basis for thinking about economic issues, one rooted in life processes—an unequal world of unceasing change in which boundaries, plans, and regulations are essential. Galbraith and Chen’s theory of value is based on scarcity, and it accounts for the power of monopoly. Their theory of production covers increasing and decreasing returns, uncertainty, fixed investments over time, and the impact of rising resource costs. Together, their models illuminate key problems such as trade, finance, energy, climate, conflict, and demography. Entropy Economics is a thrilling framework for understanding the world as it is and will be keenly relevant to the economic challenges of a world threatened with disorder.

Objev podobné jako Entropy Economics - James K. Galbraith, Jing Chen