management skills

Applied Sport Management Skills, Fourth Edition With HKPropel Access, takes a practical approach for teaching students how to become strong leaders and managers in the world of sport. Organized around the central management functions of planning, organizing, leading, and controlling, and addressing the Commission on Sport Management Accreditation (COSMA) Common Professional Component topics and North American Society for Sport Management (NASSM) guidelines, the fourth edition has been extensively updated with hundreds of new references and sport examples.The text employs a three-pronged approach for teaching management theory, putting theories into practice, and developing students’ management skills. Timely discussions and case studies address the impacts of COVID-19; Black Lives Matter initiatives; name, image, and likeness rules; women in executive positions; corporate social responsibility; data analytics; and more.While other texts focus on learning about sport management, Applied Sport Management Skills enables students to apply the principles while developing the skills to become effective sport managers. Interactive online learning tools available through HKPropel complement activities found in each chapter:Flash-card activities help students learn key terms.Self-assessments, which ask students to identify their strengths and weaknesses and plan to improve shortcomings, are now assignable, trackable, and automatically scored.Applying the Concepts quizzes, which challenge students to identify ... Unknown localization key: "more"

Objev podobné jako Applied Sport Management Skills - David C. Kimball, Robert N. Lussier

Management Skills contains the best thinking from the biggest names in business management on a wide range of subjects including leadership, shaping the work environment, change, communicating, hiring and motivating employees, leading teams, and much more. The author list of this invaluable resource reads like a who's who of business management.

Objev podobné jako Management Skills

Discover everything you need to know to improve your management skills, and understand key management and business theories with this unique graphic guide.Combining clear, jargon-free language and bold, eye-catching graphics, How Management Works is a definitive and user-friendly guide to all aspects of organizational management. Learn whether it is more e­ffective to lead through influence or control? Is delegation the key to productivity and how do you deal with di­fferent personalities?Drawing on the latest theories and practices - and packed with graphics and diagrams that demystify complex management concepts - this book explains everything you need to know to build your management skills and get the very best out of your team. It is essential reading if you are an established or aspiring manager, or are studying a course in business or management. Much more than a standard business-management or self-help book, How Management Works shows you what other titles only tell you, combining solid reference with no-nonsense advice. It is the perfect primer for anyone looking to start their own business, become a more effective leader, or simply learn more about the world of business and management.

Objev podobné jako How Management Works - DK

Improve your project management skills and accomplish more in no time at all In these days when projects seem to be bigger and more challenging than ever before, you need to make sure tasks stay on track, meet the budget, and keep everyone in the loop. Enter Project Management For Dummies. This friendly guide starts with the basics of project management and walks you through the different aspects of leading a project to a successful finish. After you've navigated your way through a couple of projects, you'll have the confidence to tackle even bigger (and more important) projects! In addition to explaining how to manage projects in a remote work environment, the book offers advice on identifying the right delivery approach, using social media in project management, and deploying agile project management. You'll also discover: What's new in project management tools and platforms so you can choose the best application for your teamHow to perfect your project management business document with an emphasis on strategy and business knowledgeDetails on the shift from process-based approaches to more holistic, principle-based strategies focused on project outcomesExamples of how to turn the strategies into smooth-flowing processesBest practices and suggestions for dealing with difficult or ... Unknown localization key: "more"

Objev podobné jako Project Management For Dummies - Jonathan L. Portny, Stanley E. Portny

DK brings you a practical guide summarising the skills and secrets you need to manage yourself and others with ease and confidence. Introducing DK''S Essential Managers series - a one-stop guide full of top tips to boost productivity, performance and passion within a business environment. Achieving excellence as a manager requires a broad skillset, and The Essential Manager''s Management Handbook provides easy-to-follow and engaging advice on the six key areas. Nurture your confidence with managing people, leadership, achieving high performance, effective communication, presenting, and negotiating.Jam-packed with interactive tools needed to thrive in a business environment, from setting goals to solving problems, delivering a speech to developing yourself, this business management book incorporates key quotes, bright visuals and breakdowns by subject, making it accessible and easy-to-use. Enveloped in a slim and sleek design, The Essential Manager''s Management Handbook encompasses:-Step-by-step instructions adopting a ''how-to'' approach across a broad range of themes-Highly effective ''ask yourself'' questions to encourage self-reflection and self-growth. -Includes essential guidance on management-specific issues around remote-/hybrid-working-Brings together content from individual titles in the Essential Managers series in a larger "manual" formatYour time is precious, so why waste it? With power to every page, discover top tips on how to make ... Unknown localization key: "more"

Objev podobné jako Essential Managers Management Handbook - DK

The key themes and ideas in management, from A to Z and back again covered in 52 chapters. Aimed at anyone who is a line manager, project manager or who wants to learn more about management and leadership.From the author of Coaching from A to Z and Back Again, this is ideal for anyone who wants to develop the management skills - of themselves and their employees. Whether you are a line or project manager in an organisation or a student who wants to learn more about management and leadership, this book is perfect for you.Consisting of 52 short, accessible chapters from A to Z and back again, it combines discussion of key ideas, practical management tools and theoretical models. The topics discussed draw on the human and relationship aspects of management and cover the basics of emotional intelligence, self-awareness, leadership and change. Written in a clear and engaging format, this book provides you with a firm foundation in the theory and practice of management and encourages the development of self-management and leadership skills.

Objev podobné jako Management from A to Z and back again - Bob Thomson

In Property Management Excellence, Anthony A. Luna first shares the inspiring story of his journey from growing up in the Harbor area of Los Angeles to becoming the CEO of Coastline Equity in his thirties and immersing himself in the field of property management and real-estate investing. More than just a guide to managing real estate, this book offers a powerful blueprint for building a business grounded in integrity and values-based management principles.With a focus on integrity, transparency, and community, Luna reveals the principles that have driven his success and the growth of Coastline Equity. From learning valuable lessons in his youth and early career at the Boys and Girls Clubs to managing multimillion-dollar properties, Luna emphasizes the importance of empathy, communication, and an owner mindset in achieving excellence. He also remains committed to the communities where he lives and works and understands the value of leaving a legacy.Discover how these key values can transform the way you approach real estate investing: Listening and Communication: Build strong relationships with your tenants and team by fostering trust and open dialogue. Ethics and Integrity in All We Do: Gain a reputation for fairness and honesty, and see how it leads to long-term ... Unknown localization key: "more"

Objev podobné jako Property Management Excellence - Anthony A. Luna

The one primer you need to launch, lead, and sponsor successful projects.We''re now living in the project economy. The number of projects initiated in all sectors has skyrocketed, and project management skills have become essential for every leader and manager. Still, project failure rates remain extremely high. Why? Leaders oversee too many projects and have too little visibility into them. Project managers struggle to translate their hands-on, technical knowledge up to senior management. The result? Worthy projects are starved of time and resources and fail to deliver benefits, while too much investment goes into the wrong projects. To compete in the project economy, you need to close this gap. The HBR Project Management Handbook shows you how.In this comprehensive guide, project management expert Antonio Nieto-Rodriguez presents a new and simple framework that will increase any project''s likelihood of success. Packed with case studies from many industries worldwide, it will teach you how to manage your organization''s projects, strategic programs, and agile initiatives more effectively and push the best ones ahead to completion. Timeless yet forward-looking, this book will help you win in the project-driven world.In the HBR Project Management Handbook you''ll find:Everything you need to know about project management in ... Unknown localization key: "more"

Objev podobné jako Harvard Business Review Project Management Handbook - Antonio Nieto-Rodriguez

Learn to master the most proven methods in project management as well as exciting new techniques emerging from current industry and today''s most recent research with Kloppenborg''s CONTEMPORARY PROJECT MANAGEMENT, 4E. This edition introduces time-tested manual techniques and progressive automated techniques, all consistent with the latest PMBOK® Guide and standards and integrated with Microsoft® Project 2016. The book''s focused approach is ideal for building strong portfolios that showcase project management skills for future interviews. All content is consistent with the knowledge areas and processes of the 6th edition of the PMBOK® Guide to give you an advantage as you prepare to become a Certified Associate in Project Management (CAPM®) or Certified Project Management Professional (PMP®), if desired.

Objev podobné jako Contemporary Project Management - Kathryn Wells, Vittal Anantatmula, Timothy Kloppenborg

Fundamentals of Management in Physical Therapy: A Roadmap for Intention and Impact helps to strengthen the development of transferable management skills and pragmatic business knowledge for physical therapists. This book will help physical therapist students, academic faculty, clinical faculty, adjunct faculty, and clinicians to learn how to manage effectively at all levels and in a variety of diverse settings within the profession of physical therapy and within health care teams/organizations. Learners have multiple opportunities to reflect upon and apply practical and relevant information to build fundamental management skills that translate across settings.The book is a resource to help physical therapist assistants – as students and as practitioners – “manage up and across,” and to strengthen their ability to leverage high performing teams and value-based care.

Objev podobné jako Fundamentals of Management in Physical Therapy

Putting together all the links in the supply chain Supply Chain Management For Dummies gives you the full rundown on what a supply chain is, how it works, how to optimize it, and the best education for a rewarding supply chain career. This new edition is fully updated for changes to the supply chain in a post-Covid world. You’ll learn about the latest supply chain technologies, analytics and data-based optimization, and new strategies for delivering on your organization’s promises. This approachable resource can take your supply chain management skills to the next level with step-by-step explanations, expert tips, and real-life examples. Gain a foundational knowledge of issues in supply chain management Learn about today’s global supply chains, plus trends like reshoring and near-shoring Wrap your mind around how an organization’s moving parts can be coordinated in today’s high-tech world Discover strategies for dealing with disruptions, focusing on diversity, and increasing resilience This For Dummies guide is great for entry-level supply chain professionals and anyone who needs an update on need-to-know concepts and recent changes in supply chain management.Â

Objev podobné jako Supply Chain Management For Dummies - Daniel Stanton

This pocket-sized guide provides students with practical advice and suggestions for successfully managing all aspects of their time while studying, from prioritising tasks to planning for individual assignments, group tasks and exams. Activities and self-assessments help students to identify how they learn best so that they can develop time management strategies that work for them.Concise yet effective, this is an essential resource for any student looking to improve their time management skills. Ideal for self-study, it contains a section on troubleshooting for those looking for a quick-fix solution.

Objev podobné jako Time Management - Michelle Reidová, Kate Williams

The Nursing Associate’s Handbook of Clinical Skills The Nursing Associate’s Handbook of Clinical Skills provides evidence-based guidance for those undertaking the newly developed Nursing Associate (NA) role that bridges the gap between the Health Care Assistant (HCA) and the Registered Nurse (RN). Structured around the latest Nursing and Midwifery Council (NMC) Proficiencies, this invaluable handbook helps the prospective Nursing Associates develop the skills and core competencies required to succeed in a broad range of healthcare contexts—covering more than 90 procedures, and communication and relationship management skills. This timely resource features contributions from a team of experienced clinicians and academics, addressing clinical procedures on topics including skin integrity, nutrition and hydration, mobility and safety, respiratory care, managing infection, administering medicine, and end of life care. Clear, accessible chapters contain a wealth of effective learning tools, including self-assessment tests, review questions, links to electronic resources, supporting evidence, and more. This must-have textbook:Helps trainee Nursing Associates to develop and refine their skills, and demonstrate proficiency in offering care and supportReflects current NMC annexes, providing practical guidance on a diverse range of communication skills, strategies and proceduresCovers the central elements of Nursing Associate care provision, including delivery, monitoring, and reviewingIncludes colour illustrations, photographs, tables, ... Unknown localization key: "more"

Objev podobné jako The Nursing Associate's Handbook of Clinical Skills

′This book provides an essential resource for educators of clinical skills who want to utilise simulation based education to provide optimal learning opportunities for their students.′Andrew Bland, University of Huddersfield′In this book, a team of experienced authors have put together a much needed text that takes an evidence-based, practical approach to skills development.′Lauren Mawson, University of Cumbria′A really exciting new text.′Sarah Burden, Leeds Metropolitan UniversityPractice educators and mentors are now expected to have the skills and techniques needed to implement a ′learning skills through simulation′ programme into established curricula, yet using simulation to teach - while of huge importance - requires careful and time-consuming planning. This valuable resource takes away some of that burden by providing clear, ready-made activities and guidance from leading practitioners in a range of fields, which healthcare and practice educators and mentors can use to enhance their teaching of all the essential and commonly-taught clinical and management skills and knowledge.Dedicated chapters, which all follow a defined step-by-step format, provide simulation scenarios, alongside facilitator guidance, which will help develop confidence in the teaching of key skills such as:-Drug administration- Conflict management-Infection control-Breaking bad news-Catheter and bowel care These scenarios and accompanying guidance can be used as a ... Unknown localization key: "more"

Objev podobné jako Developing Healthcare Skills through Simulation

Now in its fourth edition, this indispensable guide helps students to create their own personal development programme and build the skills and capabilities today’s employers want. Step by step, it takes students from the initial stages of setting goals and defining success through to the application process for their dream job. Part 1 prompts students to think about what ‘success’ means to them and to think more deeply about what matters to them, what inspires them, and what will help them to achieve their long-term ambitions. This section also helps students to better manage their time, energies and resources so that they can achieve the kind of success they want. Part 2 shows students how to refine their people and task management skills, enabling them to become the effective communicators and problem-solvers that today''s employers want. Part 3 develops students'' creative and reflective thinking, thereby strengthening students’ academic and professional abilities. Part 4 helps readers to reflect on what employers really want from job applicants and explains how they can take concrete action to improve their job prospects. Chapters contain guidance on how to put forward a strong application, how to make the best use of placements, and how to ... Unknown localization key: "more"

Objev podobné jako Skills for Success - Stella Cottrell

"Out-of-control anger can destroy relationships, reputations, careers--even your health. But Dr. Robert Nay knows from extensive clinical experience that nearly anyone can learn to manage anger constructively--with enough practice. This systematic workbook builds core anger management skills using interactive exercises that readers can tailor to their own needs. Dr. Nay provides practical tools for identifying anger triggers, recognizing the different faces of anger, replacing aggression with appropriateassertiveness, and defusing conflicts. A wealth of realistic stories and examples invite the reader to "step in" and practice the skills discussed until old habits are replaced with more productive new ones. When anger gets in the way of personal goals, this book provides a blueprint for change. Readers can download and print additional copies of the worksheets and forms"--

Objev podobné jako The Anger Management Workbook - W. Robert Nay

Consolidate learning, deepen understanding and develop ATL skills of social and emotional intelligence and emotional management through a range of engaging activities ideal for independent learning and homework.- Fun, interesting and creative activities designed to support concentration and overcome distractions in the classroom and at home. - Real-life scenarios for students to practise their newly-learned strategies and tips.- Opportunities for reflection and self-assessment.- Opportunities for group work and peer participation.- Understand how the ATL skills connect with and help students to develop agency, self-confidence and enthusiasm for learning.

Objev podobné jako PYP ATL Skills Workbook: Social and emotional intelligence and Emotional management - Dr Kimberley O'Brien

Boost sales results by zeroing in on the metrics that matter most“Sales may be an art, but sales management is a science. Cracking the Sales Management Code reveals that science and gives practical steps to identify the metrics you must measure to manage toward success.”—Arthur Dorfman, National Vice President, SAP“Cracking the Sales Management Code is a must-read for anyone who wants to bring his or her sales management team into the 21st century.”—Mike Nathe, Senior Vice President, Essilor Laboratories of America“The authors correctly assert that the proliferation of management reporting has created a false sense of control for sales executives. Real control is derived from clear direction to the field—and this book tells how do to that in an easy-to-understand, actionable manner.”—Michael R. Jenkins, Signature Client Vice President, AT&T Global Enterprise Solutions “There are things that can be managed in a sales force, and there are things that cannot. Too often sales management doesn’t see the difference. This book is invaluable because it reveals the manageable activities that actually drive sales results.”—John Davis, Vice President, St. Jude Medical“Cracking the Sales Management Code is one of the most important resources available on effective sales management. . . . It should be ... Unknown localization key: "more"

Objev podobné jako Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance - Jason Jordan, Michelle Vazzana

PROJECT MANAGEMENT THE NEWEST EDITION OF THE #1 PROJECT MANAGEMENT GUIDE FOR STUDENTS AND PROFESSIONALS In the newly revised 13th Edition of Project Management: A Systems Approach to Planning, Scheduling, and Controlling, project management pioneer, leader, and educator Dr. Harold Kerzner delivers a comprehensive and intuitive approach to project management. Widely known as the bestselling “bible” of project management, this book aligns with the concepts and standards outlined in PMI’s latest A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) and contains the detailed coverage of tools and methods used at all stages of a project. New content added to this 13th Edition includes project health checks, the continued growth of strategic project management, new business models, lean project management, artificial intelligence, and the use of new metrics and KPIs. Supplementary material for academic and corporate instructors, students, and practicing project managers can be found on the book’s companion website. A thorough introduction to project management concepts, like project success definition, the role of the project manager, working with executives, and project classificationComprehensive explorations of the evolution and growth of project management, organizational structures, staffing a project team, and management functionsPractical discussions of communications management, conflicts, project planning, ... Unknown localization key: "more"

Objev podobné jako Project Management - Harold R. Kerzner

Project Program and Portfolio Management (P3M) represents project management taken to the enterprise level. It is increasingly being recognised as critical to the success of projects in large organizations, such as governments and multinational corporations. Conversely, it is also being recognised that failure to implement it in an organization will often result in a string of poor performing and failed projects. While P3M should therefore be considered critical for large organisations, it can also play a significant part in improving the success and financial payback of projects in any size of business.Whether you will be commissioning, running, involved in the delivery of, or are just interested in the possibilities that program and portfolio management can bring, Project Program and Portfolio Management in easy steps will give you a good understanding of the subject. The few books that have been published on the subject to date tend to be technical manuals or theoretical text books, rather than hands-on guides. So, if you need to get up to speed on the subject quickly, this book is for you. It will show you how to implement program and/or portfolio management in easy steps and how to get the greatest benefit from using one ... Unknown localization key: "more"

Objev podobné jako Project, Program & Portfolio Management in easy steps - John Carroll

Management Accounting is a market-leading textbook that offers comprehensive coverage of cost and management accounting, understanding information for decision making, planning and controlling budgets and reporting, and understanding performance management in a strategic context. The much anticipated seventh edition places special emphasis on employability skills, and spotlights latest environmental, social and governance considerations. The book offers a balanced discussion of management accounting theory and practice and has been tailored specifically to courses across the UK and Europe. Retaining its student-friendly writing style and practical approach, it is the ideal text for students studying management accounting, from introductory through to advanced levels. Key Features:Clear, user-friendly styleFocus on Practice boxes in every chapter illustrate precisely how management accounting theory affects companies, using examples from well-known companies and industry sectors.Management Accounting in Action dialogues demonstrate topical issues in real world scenarios.Chapter links throughout provide quick cross-referencing to show the connections between topics.Review Questions designed to test you on material learned in a more formal style. New to this Edition:Brand new Focus on Employability boxes based on the CGMA Competency Framework to showcase the variety of job roles within the field of accountancy, and to highlight key skills they may require.Updated discussions and new ... Unknown localization key: "more"

Objev podobné jako Management Accounting, 7e - Carsten Rohde, Will Seal, Ray Garrison, Karen Mustard, Eric Noreen

THE DEFINITIVE GUIDE TO PROGRAM MANAGEMENT--FULLY UPDATED AND REVISEDProgram managers must strike a balance between operations and project implementations in order to develop and maintain a culture in which the components of success are repeatable. The Handbook of Program Management is designed to help you do exactly that.This go-to guide supplies you with the insight and tools you need to establish processes that ensure the success of your project managers--and increase the profitability of your products and services. Fully updated and heavily revised, this new edition helps you incorporate new technologies and people into your processes while delivering improved products and services that continually outpace your competition.The Handbook of Program Management providescritical information from a trusted expert. In addition to the classic chapters on Attributes of the Effective Program Manager, Stakeholder Management, and Portfolio Management Essentials, this updated edition is packed with brandnew material covering:Change managementInterfacesHow bad projects are stopped or postponedHow consultants and subcontractors should be usedProgram performance analysisThe role of governanceAvoiding the complicated theories and phantom quick-fixes you''ll find in other books, The Handbook of Program Management offers straightforward, actionable methods for establishing a highly effective project management culture: one with integrity, energy, and full stakeholder support.Nowhere else ... Unknown localization key: "more"

Objev podobné jako The Handbook of Program Management: How to Facilitate Project Success with Optimal Program Management, Second Edition - James Benedict Brown

Lower Limb and Leg Ulcer Assessment and Management Lower Limb and Leg Ulcer Assessment and Management is an indispensable resource for practitioners in primary and secondary care, offering a practical and accessible guide to treating and managing leg ulcers. This comprehensive text challenges the misconception that leg ulcers are invariably ‘chronic’. In practice, proactive management will prevent the harm associated with sub-optimal management. Insights are provided into lower limb assessment, early intervention for ulcer prevention, ulcer types and their causes, along with the influence that swelling and biomechanical changes have on the lower limb. The authors draw on international best practice guidance on lymphoedema, wound pain, wound bed preparation, compression therapy, psychological impact, and evidence-based care to enhance leg ulcer management. Each chapter aims to facilitate reader comprehension and promote productive patient discussions, empowering healthcare professionals to collaborate with patients and improve leg ulcer management rapidly and effectively. This multi-disciplinary resource covers: Normal venous, arterial, and lymphatic function in the lower legLeg ulceration due to venous hypertension, peripheral arterial disease, and lymphoedemaLeg ulcers of unusual aetiology, addressing autoimmune and inflammatory disorders such as pyoderma gangrenosum, rheumatoid arthritis, scleroderma, sickle cell, and moreMusculoskeletal changes in the lower limb, assessment, and management ... Unknown localization key: "more"

Objev podobné jako Lower Limb and Leg Ulcer Assessment and Management

Winner of the ‘Practical Manager’ category at the CMI Management Book of the Year Awards 2015 and now fully revised, updated and with 31 new theories. “A delight to read and a highly refreshing approach to the world of management. I highly recommend it.” Rebecca Taylor, the Dean and Director of Studies at the Open University Business School ‘I’ll make sure that every manager in our pharmacy outlets gets a copy of this book.’ Manjit Jhooty, Managing Director, Jhoots Pharmacy ‘Every manager should read this book.’ Geoff Round, Chief Executive, Birmingham Civic Housing Association Ltd 101 management theories from the world’s best management thinkers – the fast, focussed and express route to success. As a busy manager, you need solutions to everyday work problems fast. The Little Book of Big Management Theories gives you access to the very best theories and models that every manager should know and be able to use. Cutting through the waffle and hype to focus only on the ones that really matter to managers day-to-day, each theory is covered in two pages – what it is, how to use it and the questions you should be asking – so you can immediately apply your new ... Unknown localization key: "more"

Objev podobné jako Little Book of Big Management Theories, The - James McGrath, Bob Bates

Although workplace design and management are gaining more and more attention from modern organizations, workplace research is still very fragmented and spread across multiple disciplines in academia. There are several books on the market related to workplaces, facility management (FM), and corporate real estate management (CREM) disciplines, but few open up a theoretical and practical discussion across multiple theories from different disciplines. Therefore, workplace researchers are not aware of all the angles from which workplace management and effects of workplace design on employees has been or could be studied. A lot of knowledge is lost between disciplines, and sadly, many insights do not reach workplace managers in practice. Therefore, this new book series is started by associate professor Rianne Appel-Meulenbroek (Eindhoven University of Technology, the Netherlands) and postdoc researcher Vitalija Danivska (Aalto University, Finland) as editors, published by Routledge. It is titled ‘Transdisciplinary Workplace Research and Management’ because it bundles important research insights from different disciplinary fields and shows its relevance for both academic workplace research and workplace management in practice. The books will address the complexity of the transdisciplinary angle necessary to solve ongoing workplace-related issues in practice, such as knowledge worker productivity, office use, and more strategic management. ... Unknown localization key: "more"

Objev podobné jako A Handbook of Management Theories and Models for Office Environments and Services

This innovative new textbook firmly roots management accounting in management, placing the emphasis on the management accountant as a key member of the management team and the strategic business decision making process. Unique case studies and examples of worldwide practices illustrate how concepts and techniques are applied in real-world business situations. It explores how management accounting techniques are adapted and modified to support specific industries from energy to media sectors and covers topical issues such as: Environmental accounting Environmental auditing and ISO14001/EMAS The balanced scorecard Kaizen costing Target costing Social responsibility Features Integrates the most up-to-date and relevant research with a broad approach to management accounting. Presents compelling examples of ‘real’ organisations, exploring the interactions of management accounting in practice. Extends knowledge of management accounting concepts and techniques to how they can be used for strategic decision making and management control. Uses Excel to develop and apply solutions methods. Examines how management accounting techniques are adapted and modified to support specific industries from energy to media sectors. Covers topical issues such as activity-based budgeting, the balanced scorecard, target costing, capacity planning, quality management, Six Sigma and performance measurement. Fully compliant with developments within the professional bodies such as CIMA and ... Unknown localization key: "more"

Objev podobné jako Advanced Management Accounting - Frank Selto, Tom Groot

An irreplaceable roadmap to modern risk management from renowned experts on the subject Edited by a co-founder and the former Chief Risk Officer of BlackRock—the world’s largest asset manager—BlackRock’s Guide to Fixed-Income Risk Management delivers an insightful blueprint to the implementation of a comprehensive investment risk management framework for buy-side firms. Leveraging the unprecedented academic and professional experience of current and former senior leaders in BlackRock’s risk and portfolio management functions, as well as trading, financial modeling, and analytics experts, the book serves a practitioner’s guide to investment risk management, leveraging BlackRock’s risk management framework. The included chapters combine to provide chief investment officers, risk managers, portfolio managers, researchers, and compliance professionals an approach to investment risk management well-suited for today's and tomorrow's markets. The book also presents: Critical elements that underpin a strong risk management program and cultureFixed income risk management concepts and theories that can be applied to other asset classesLessons learned from financial crises and the COVID-19 Pandemic Ideal for undergraduate students and students and scholars of business, finance, and risk management, BlackRock’s Guide to Fixed-Income Risk Management is a one-of-a-kind combination of modern theory with proven, practical risk management strategies.

Objev podobné jako BlackRock's Guide to Fixed-Income Risk Management

The latest edition of the gold standard in construction project management references The newly revised sixth edition of the Code of Practice for Project Management for the Built Environment, prepared by the Chartered Institute of Building, is an up-to-date and comprehensive reference covering the principles and practice of project management in construction and development. This latest edition covers the new technologies, internationalisation, changing legislation, and productivity and profitability challenges faced by contractors which all combine to drive significant change in the industry. The book demonstrates the application of systematic documentation and quality control to complex construction projects and offers guidance and tools that link key principles to practical project management. It is worldwide in scope and widely recognised as the industry standard on the subject. With fresh discussions of quality assurance, global codes and standards, time management, joint ventures, contract compliance, supply chain integration, design digitisation, and much more, the Code of Practice for Project Management for the Built Environment also includes: A thorough introduction to project inception, feasibility analysis, strategy, and the pre-construction processComprehensive explorations of the construction stage of projects, as well as testing and commissioning, and project completion, handover, and operationPractical discussions of post-completion reviewA glossary and ... Unknown localization key: "more"

Objev podobné jako Code of Practice for Project Management for the Built Environment - CIOB

Project Management Metrics, KPIs,and Dashboards Enables readers to easily understand and implement essential strategies on measuring project management performance Project Management Metrics, KPIs, and Dashboards provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that ­readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI’s PMBOK® Guide and stresses value-driven project management. Written by the leading authority in the field, sample topics covered in the work are as follows: Stakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile Comparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies/frameworks Customer relations management, a new look at defining project success, and why customer satisfaction must always be considered Scope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creep For project managers across all industries, Project ... Unknown localization key: "more"

Objev podobné jako Project Management Metrics, KPIs, and Dashboards - Harold R. Kerzner

For introductory courses in human resource management. Foundations in management beyond the HR department Fundamentals of Human Resources Management supports human resources training for all students of management -- not just HR managers. The text presents a wide range of HR topics within a single semester of material, and a wealth of functional examples and applications. Fundamentals is also the first text of its kind to make talent management processes a core study. This 5th Edition has been updated with practical personnel techniques, real company examples, and new material on business sustainability. Each chapter touches on important recurring themes in management, including employee engagement tactics, small/global business management, employment law features, and positive employee relations, to help students become stronger and more effective managers. MyLab Management is not included. Students, if MyLab Management is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN. MyLab Management should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. Reach every student by pairing this text with MyLab Management MyLabTM is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and ... Unknown localization key: "more"

Objev podobné jako Fundamentals of Human Resource Management, Global Edition - Gary Dessler

Management: The Basics provides an easy, jargon-free introduction to the fundamental principles and practices of modern management.Using examples ranging from people management at Cadbury and the Enron crisis to the marketing of fried chicken in China, the book explains key aspects of management, including: business strategy and how to use it to meet goals; how successful marketing works; how organizations are structured and function;fundamentals of corporate finance;human resource management’s role in the management and development of people; the importance of knowledge and culture to management.This second edition has been updated to take account of general advances in management thinking, including developments in governance, responsible management and environmental pressures, and a new emphasis on health and well-being in the aftermath of the Covid-19 pandemic. It brings management thinking fully up to date with the latest currents and trends. This accessible, readable primer is an ideal starting point for anyone wanting to learn about business and management.

Objev podobné jako Management - Morgen Witzel

The new edition of the acclaimed textbook on Global Logistics and Supply Chain Management, offers a global scope and focus on both theory and practice Global Logistics and Supply Chain Management equips students with the knowledge and tools to navigate today’s complex, interconnected global markets. Covering both practical applications and strategic decision-making, this comprehensive textbook combines theory with real-world case studies to provide a thorough understanding of logistics systems and supply chain management (SCM) practices. Designed to meet the needs of today’s students and instructors, the fifth edition of Global Logistics and Supply Chain Management offers a balanced and student-friendly presentation of both qualitative and quantitative content, emphasizing key concepts such as sustainability, supply chain vulnerabilities, and digital transformation. Covering both foundational principles and advanced topics, each chapter builds a robust framework for students to critically assess and improve supply chain operations. Throughout the text, the authors provide expert insights into the latest trends, emerging technologies, and global events, including the COVID-19 pandemic. Global Logistics and Supply Chain Management, Fifth Edition, is an ideal textbook for undergraduate and postgraduate courses in logistics, supply chain management, and operations management in business, engineering, management, and international trade programs. New to this Edition: ... Unknown localization key: "more"

Objev podobné jako Global Logistics and Supply Chain Management - Agustina Calatayud, John Mangan, Chandra Lalwani

Effective performance management is core to successful organizations. The new edition continues to look at performance management as an interdisciplinary field of study and practice and draws upon a wide set of business disciplines, including strategic management, organizational behaviour, organizational theory, and management accounting.The book provides a contemporary examination of theories, issues, and practices related to performance management with an original performance management framework, grounded in concrete organizational phenomena, therefore making it more accessible and meaningful to practitioners, scholars, and students. The updated edition also examines organizations’ evolving use of digital business transformation and the effect on performance management design.With updated cases, the latest edition will help readers to gain insights into the fields of strategic management, organizational behaviour, organizational theory, and management accounting and how they contribute to the study and practice of performance management.

Objev podobné jako Strategic Performance Management - Ralph W. Adler

Management Basics in easy steps, 2nd edition offers practical tips, information and common-sense advice based on the author’s 40 years’ hands-on experience of management – now updated to reflect advances in technology and changes in the wider working environment.Whether you are an experienced manager or about to take up your first management job, Management Basics in easy steps, 2nd edition will be of real help to you in the workplace. It is a lively, easy-to-read book, full of tips and simple, practical things that have been put into practice in the real world and shown to work where it matters – in the workplace. Tony Rossiter’s clear, humorous writing style and comprehensive content make Management Basics in easy steps, 2nd edition a compelling must-read for anyone with a management role. His management tips and advice will show you: How people skills help you put into practice all the technical skills needed by a managerHow to manage your staff, your colleagues, your customers and even your bossHow to organise yourself and make the most effective use of your timeHow to focus on the vital 20% of your work that accounts for most of the resultsHow to win the respect and trust ... Unknown localization key: "more"

Objev podobné jako Management Basics in easy steps - Tony Rossiter

Everything you need to develop your practical understanding of the key management accounting principles and techniques “Excellent, relevant, and practical management accounting edition with improved and updated real-world examples supported by self-assessment activities and review questions reflecting current changes in the management accounting field.” – Dr McFoster Tembo (FCCA), Assistant Professor in Accounting, Coventry University “Management Accounting for Decision Makers is a benchmark of clarity and practicality. It addresses key issues and has a wealth of examples to support and embed learning.” – Ian Crawford, Senior Lecturer in Accounting, University of Bath Management Accounting for Decision Makers 11th edition is the ultimate introduction to the essential management accounting methods, supporting real-life decision-making. Accessible and easy to understand, this book is the ideal core text for Management Accounting modules on Undergraduate and MBA Courses. The latest edition guides you step-by-step through making the best strategic choices in business and management roles, providing an all-important framework for effective strategic planning and decision-making. Key features of the book include: Relevant, real-life examples to help you make sense of real accounting issues, discussing companies such as Coca-Cola, Shell, BT Group, easyJet, Boohoo Group and more Many useful illustrations and activities, seamlessly woven into the ... Unknown localization key: "more"

Objev podobné jako Management Accounting for Decision Makers - Eddie McLaney, Peter Atrill

This book selects Chinese excellent enterprise management cases, integrating into the education system of business schools, sharing "China''s new story" to readers, and boosting the process of national economic construction and enterprise transformation.Chinese enterprises face unprecedented opportunities and challenges under the circumstance of fast-changing technology, economy, and political environment. In the face of various uncertainties, they have risen to prominence and constantly summed up enterprise management concepts and practical experience suitable for their own development to reshape their competitive advantages and enhance their market value.Based on the investigation, this book covers the major theoretical aspects of management principles such as planning, organizing, leading, controlling, and innovation. The 17 selected cases from manufacturing, retailing, technology/big data service, agriculture, and other industries cover strategic management, entrepreneurial management, human-oriented management, information management, and organizational innovation management. We hope that readers can get some valuable practical experience and enlightenment from the practices in these fields.The book also includes two case study guides, which guide readers to form a case study''s thinking. It also encourages readers to broaden their learning ideas on management.

Objev podobné jako Casebook of Chinese Business Management

Project Management for Engineering, Business and Technology is a highly regarded textbook that addresses project management across all industries. First covering the essential background, from origins and philosophy to methodology, the bulk of the book is dedicated to concepts and techniques for practical application. Coverage includes project initiation and proposals, scope and task definition, scheduling, budgeting, risk analysis, control, project selection and portfolio management, program management, project organization, and all-important "people" aspects—project leadership, team building, conflict resolution, and stress management.The systems development cycle is used as a framework to discuss project management in a variety of situations, making this the go-to book for managing virtually any kind of project, program, or task force. The authors focus on the ultimate purpose of project management—to unify and integrate the interests, resources and work efforts of many stakeholders, as well as the planning, scheduling, and budgeting needed to accomplish overall project goals.This sixth edition features:updates throughout to cover the latest developments in project management methodologies; a new chapter on project procurement management and contracts;an expansion of case study coverage throughout, including those on the topic of sustainability and climate change, as well as cases and examples from across the globe, including India, Africa, ... Unknown localization key: "more"

Objev podobné jako Project Management for Engineering, Business and Technology - Herman Steyn, John M. Nicholas

Most contemporary organizations use management teams to manage and coordinate their businesses at all levels of the organizational hierarchy. Management teams typically set overall goals, strategies, and priorities, making vital organizational decisions. They discuss issues, solve problems, offer advice, and ensure various processes and units are aligned and interact efficiently. Although management teams are vital for overall organizational performance, research indicates that they are largely underused and less effective than their potential would suggest for value creation. This book provides a research-based and practical model of the characteristics of effective management teams. It looks in depth at each factor of the model, discusses the supporting research, provides examples of how the factors influence the work and effectiveness of management teams, and shares tips and tools for successfully working with management team development. It provides researchers, academics, and students of organizational behavior with an overview of the variables that empirical research has found to be robustly related to management team effectiveness and will enable leaders and management consultants to develop more effective management teams.

Objev podobné jako Effective Management Teams and Organizational Behavior - Henning Bang, Thomas Nesset Midelfart

Many organisations face the challenge of making their project management more agile. However, the circumstances are often not suitable for this: The desired agility either does not fit the existing projects, or there is a lack of sufficient systematics. Lean Project Management shows how the advantages of different Lean Project Management methods – adaptive, targeted and flexible – can be combined. In addition to the established methods of classic and agile project management, proven methods and tools from Lean Management are used and further developed with a view to the requirements of project management (such as Gemba, 5S and more). The book shows how an organisation can systematically professionalise its project management, and make it more flexible in a targeted manner, in order to achieve more value with less effort. Aimed at students on postgraduate courses in business and project management as well as professional project managers working in organisations both large and small, Lean Project Management is a clear and comprehensive guide to combining the best methods to achieve optimal results.

Objev podobné jako Lean Project Management - Claus Husselmann

New edition of a bestselling introduction to construction management, offering a walkthrough of each stage of the construction management process Written from the constructor’s perspective, Construction Management JumpStart is the definitive introduction to the field, providing authoritative coverage of all construction management fundamentals and how the latest trends in project delivery methods, technology, and emerging new career opportunities are impacting the construction management profession. Readers will find step-by-step instructions on how to administer contracts, manage job site operations, plan and schedule projects, monitor project performance, manage project quality and safety, assess project risks, and perform other duties essential to the manager’s role. Key foundational information on residential, commercial, heavy civil, industrial, and environmental industry sectors, project players, and professional affiliations is also included. This revised and updated Fourth Edition reflects the field’s current environment and best practices. Two new chapters include insightful discussion on the scope of the industry and business fundamentals for construction entrepreneurs. Several new sections review capital projects, real estate development, preconstruction services, and design-phase management. Review questions at the end of each chapter help reinforce learning, and an instructor companion website offers PowerPoint slides and quizzes by chapter. Construction Management JumpStart covers topics including: Construction contracts, ... Unknown localization key: "more"

Objev podobné jako Construction Management JumpStart - Barbara J. Jackson

The definitive text that connects sales theory to the practical implications of selling in today''s world Selling and Sales Management, 12th Edition, by Jobber, Lancaster and Le Meunier-FitzHugh provides an integrated and strategic approach to managing sales and customer relations in a complex, volatile and global marketplace. Fully updated with the latest case studies and practical exercises, the new edition covers leading research into the use of technology to enhance the selling process, as well as the recent thinking in customer relationship management and the interactions between sales and marketing functions. The text is well grounded for undergraduate and postgraduate students in business management or marketing degrees, as well those studying MBA or sales professionals in the field. The new edition offers: Expanded coverage of the management of sales channels Updated content on the role of social media and artificial intelligence in selling A fully revised chapter on sales management Increased coverage of strategic selling and partnering Discussion on the interactions between sales and marketing functions Extended discussion on customer management New and updated practical illustrations, examples and cases About the authors: David Jobber is Emeritus Professor of Marketing at University of Bradford and has served on the editorial boards ... Unknown localization key: "more"

Objev podobné jako Selling and Sales Management - David Jobber, Kenneth Le Meunier-Fitzhugh, Geoffrey Lancaster

This fully updated edition of the bestselling textbook on Health Service Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics. Featuring theoretical frameworks and a comprehensive set of practical case studies, this book also covers subjects such as hospital planning and supply chain management in healthcare, quality assurance and performance management. Healthcare managers work together with healthcare professionals in a multitude of challenging scenarios. Trade-offs have to be made between waiting times for customers and efficient use of scarce resources, between quality of care and quality of services, between the perspective of a single pathway and the total system, and between the perspective of a single provider and that of a network of providers working together in the chain of primary care, hospitals, nursing homes and home care. This book guides healthcare students and professionals through a set of practical tools and resources, ranging from simple queueing models to more complicated analytical models, to help address these issues. The book can be used at an undergraduate level by introducing concepts, definitions and approaches, and at a postgraduate level through the application of approaches to operations management problems ... Unknown localization key: "more"

Objev podobné jako Operations Management for Healthcare - Jan Vissers, Sylvia Elkhuizen, Nathan Proudlove

Whether you''re new to the field or a seasoned executive, this book will give you a firm grasp on what it takes to make an organization perform. It presents the basic principles of management simply, but not simplistically. Why did an eBay succeed where a Webvan did not? Why do you need both a business model and a strategy? Why is it impossible to manage without the right performance measures, and do yours pass the test? What Management Is is both a beginner''s guide and a bible for one of the greatest social innovations of modern times: the discipline of management. Joan Magretta, a former top editor at the Harvard Business Review, distills the wisdom of a bewildering sea of books and articles into one simple, clear volume, explaining both the logic of successful organizations and how that logic is embodied in practice. Magretta makes rich use of examples -- contemporary and historical -- to bring to life management''s High Concepts: value creation, business models, competitive strategy, and organizational design. She devotes equal attention to the often unwritten rules of execution that characterize the best-performing organizations. Throughout she shows how the principles of management that work in for-profit businesses can ... Unknown localization key: "more"

Objev podobné jako What Management Is - Professor Joan Magretta

Introducing Human Resource Management is a lively and engaging introduction to the key topics and issues surrounding people management. Clearly linking HR theory to the work environment, this book explores core areas such as HR strategy and planning, employee engagement, diversity and equality, and talent management and development. The text combines solid academic underpinning with practical examples to allow you to consolidate your learning and apply it in practice. This 8th edition has been fully revised to include: • The latest developments in relation to Brexit. • A new section about the General Data Protection Regulation (GDPR). • Greater coverage of Talent Management in organisations. • More emphasis on employee voice. • A focus on developing your employability skills in areas such as: management of self, management of your learning, problem solving, thinking critically, working with others, data handling, communication and business awareness. This text will help you succeed in your studies through: • ‘What would you do’ and ‘what do you think’ boxes to get you actively involved in your own learning. • ‘What next’ features to encourage you to find out more about a topic. • ‘Activities’ to get you to apply knowledge to an issue or problem. ... Unknown localization key: "more"

Objev podobné jako Introducing Human Resource Management - Caroline Hook, Andrew Jenkins

This textbook provides a clear and concise introduction to business and management consultancy. It will help you understand practices and techniques to hire and to implement business and management consultancy, giving you the essentials for success in your studies and later industries when working with - and not just for - consultancy firms. Built around learning objectives and providing engaging, real-life examples, this text empowers the reader to understand the ‘what’, ‘how’, ‘when’ and ‘why’ at macro and micro levels of business and management consultancy.As well as full courses on business and management consultancy, this textbook will be invaluable to your management knowledge and skill set across strategy, change, analytics, solution implementation and decision-making as applied by the world’s top management consultancy firms. It also includes a guide to McKinsey problem-solving methods. Dr Marc G. Baaij is Associate Professor of Strategic Management at the Rotterdam School of Management (RSM), Erasmus University Rotterdam.

Objev podobné jako An Introduction to Business & Management Consultancy - Marc G. Baaij

Gain a comprehensive understanding of essential operations management principles with this easy to read introduction to the subject "This textbook provides valuable insight into the essentials of directing, designing, delivering and developing operations. For the times we live in, the addition of ‘responsible operations'' at the end of each chapter makes the book an essential text for any operations management course." Dr Philip Davies, Associate Professor of Operations Management Henley Business School. Operations may not run the world, but it makes the world run There has never been a more exciting time to study operations management. Fast and frequent changes to the way goods and services are produced and delivered, as well as an increased focus on the social responsibility of operations, present new opportunities and challenges for the business world. Operations management is critical to the success and survival of organisations everywhere, no matter how large or small. Essentials of Operations Management, 3rd edition is a concise introduction to the subject and an invaluable resource, ideal for undergraduates in business studies, technical or joint degrees, as well as MBA and postgraduate students. Based on Slack, Brandon-Jones and Burgess''s leading Operations Management, it focuses on essential core topics, without compromising ... Unknown localization key: "more"

Objev podobné jako Essentials of Operations Management - Alistair Brandon-Jones, Nigel Slack, Nicola Burgess

A practical guide to adopting an accurate risk analysis methodology The Failure of Risk Management provides effective solutionstosignificantfaults in current risk analysis methods. Conventional approaches to managing risk lack accurate quantitative analysis methods, yielding strategies that can actually make things worse. Many widely used methods have no systems to measure performance, resulting in inaccurate selection and ineffective application of risk management strategies. These fundamental flaws propagate unrealistic perceptions of risk in business, government, and the general public. This book provides expert examination of essential areas of risk management, including risk assessment and evaluation methods, risk mitigation strategies, common errors in quantitative models, and more. Guidance on topics such as probability modelling and empirical inputs emphasizes the efficacy of appropriate risk methodology in practical applications. Recognized as a leader in the field of risk management, author Douglas W. Hubbard combines science-based analysis with real-world examples to present a detailed investigation of risk management practices. This revised and updated second edition includes updated data sets and checklists, expanded coverage of innovative statistical methods, and new cases of current risk management issues such as data breaches and natural disasters. Identify deficiencies in your current risk management strategy and take appropriate corrective measuresAdopt a ... Unknown localization key: "more"

Objev podobné jako The Failure of Risk Management - Douglas W. Hubbard

An essential resource to navigate a fast-changing and challenging world, this book presents core concepts and practical insights for enterprise risk management, business continuity management, and organizational resilience.Business continuity management is a critical aspect that investors and company directors evaluate in terms of an organizations’ sustainability and future value propositions in the face of supply chain disruptions, threats of economic recession, climate change, and the COVID-19 pandemic. This guide demonstrates a simple and systematic way to ensure that businesses are prepared for any crisis or emergency, including steps to meet the specific requirements prescribed in the international Business Continuity Standard ISO 22301, with a particular focus on the oil and gas sector. The seasoned author team brings their experience to bear on critical issues such as:Where managers lose focus on the need for business continuity – and how to regain itHow to select and implement a business continuity management toolHow to plan for the "macro scenario" that combines supply chain management, risk management, business continuity, and crisis managementHow to best utilize "peace time" to explore business continuity plans and strategiesWhy organizations should invest in business continuity even when the “going is tough in revenue and sales”This guide to understanding the ... Unknown localization key: "more"

Objev podobné jako Business Continuity Management - Kush Srivastava, Waddah S Ghanem Al Hashmi

The bestselling advanced management accounting textbook. For Management Control or Advanced Management Accounting modules on undergraduate, postgraduate or MBA courses. Management Control Systems, 5th edition is the latest edition of the bestselling textbook in the field of management accounting, renowned for its authorship and excellently researched material. An essential learning resource presenting a wealth of international examples from real companies, this text will help you gain a solid grasp of this important subject. Whether or not you have a management background, the clear explanations in this textbook will introduce you to the authors'' leading framework and approach, helping you understand a wide variety of performance measures and controls as well as how to use them. Its extensive range of 75 case studies grounds the concepts in reality, emphasising the difference that well-designed controls can make. Key features A brand-new chapter on environmental, social and governance issues, including corporate social responsibility, reflects new initiatives and policies and their impact on today''s organisations. Comprehensive and detailed coverage of measures that focuses not only on results, but also broader management controls, with aims other than profit maximisation. Updated examples and cases bring the subject to life by exploring examples of well-known businesses such ... Unknown localization key: "more"

Objev podobné jako Management Control Systems - Kenneth Merchant, Wim Van der Stede

Logistics Management and Strategy, 7th edition is a concise and strategic introduction to the subjects of logistics and supply chain management, with emphasis on international applications and examples, and is perfect for modern managers and students of logistics and supply chain management. Logistics stands at the heart of debates around systems, sustainability, technology, competitive advantage, globalisation and risk. This textbook brings a thoroughly updated, straightforward and practical approach to these topics, and illustrates the real-life issues in logistics management through up-to-date case studies. This edition features cases from Australia, China, Germany, Japan, South Africa, Sweden and the USA, as well as cases on global businesses. Major updates for this edition address contemporary issues so that each area of discussion ties in with current practice. The new or updated material includes: A brand new chapter ''Supply Chain Risk and Resilience'' highlighting new developments in the strategic management of risk, with new cases exploring risk mitigation strategies at Ford Motor Company and supply chain data visualization at Flex A refreshed focus on sustainability and environmental issues throughout the book - from net zero carbon initiatives, carbon costing, and green logistics, to sourcing ethically and transportation Digitalisation and the role of technology in ... Unknown localization key: "more"

Objev podobné jako Logistics Management and Strategy: Competing through the Supply Chain - Alan Harrison, Remko Van Hoek, James Aitken, Heather Skipworth